Ch 2

Question 1

What does a planned operations strategy consist of?

Answer 1

Mission, objectives, strategic decisions, and distinctive competence

-Must be tightly integrated with one another and other functions

Question 2

Should be aligned with the business strategy

Answer 2

Operations Mission

Question 3

Possible missions for operations include

Answer 3

low cost, fast new product introduction, fast delivery or best quality

Question 4

Objectives of operations

Answer 4

Cost, Quality, Delivery, Flexibility, and Sustainability

-One of the objectives should be awarded as order winner, the others are order qualifiers

Question 5

Operations strategic decisions indicate

Answer 5

How operations objectives will be achieved.

-Strategic decisions can be developed for each of the major decision areas (process, quality, systems, capacity, inventory, and supply chain)

Question 6

Linked to the business strategy and other functional strategies, leading to a consistent pattern of decisions, unique capability, and competitive advantage

Answer 6

Operations and supply chain strategy

Question 7

Distinctive competence of Operations

Answer 7

Should support the mission and differentiate operations from its competitors

Question 8

Possible distinctive compentencies

Answer 8

Proprietary technology, embedded organization culture, and any innovation in operations that cannot be copied easily

Question 9

In many situations, the basis of competition is not the firm, but the

Answer 9

Entire supply chain

Question 10

Supply chain strategy is an extension of

Answer 10

Operations strategy that considers not only the firm, but also the strategies and capabilties of its supply chain partners

Question 11

Sustainable operations should be approached by

Answer 11

**Critical objective and strategy

Forming cross-functional teams that includes suppliers.

Question 12

Path of action for sustainable operations

Answer 12

Measuring and reducing the environmental, social, and economic impact in all phases of the design, operations, and distribution

Question 13

Is there one best strategy for all operations and their supply chains?

Answer 13

No

Question 14

The mission, objectives, strategic decisions, and distinctive competence, depend on

Answer 14

Whether a low cost or differentiation, or another strategy is being pursued by the business

Question 15

The scope of operations and supply chain strategy has expanded to

Answer 15

A global basis, particularly for businesses pursuing a global business strategy