Ch 17 Klicker Flashcards
Personnel costs
Between 18-26% of a funeral homes revenue.
Employee manuals should Include…
- Mission statement
- Probationary period (benefits)
- Work hours (lunch/breaks)
- Time off
- Vacation
- Sick days
- Holidays
- Salary, overtime, reviews
- Fringe benefits
- Physical exams
- Operational practices
- Staff communications
- Staff development
- Responsibilities
- Appearance and attire
- Harassment
- smoking
- OSHA
- EPA
- Confidentiality
Job description
Document listing major responsibilities and tasks of a job
Job analysis
Process of determining critical components of a job for selecting, training, and rewarding personel
Ways to recruit
News paper Colleges and programs Ads in publications Employment agencies Colleagues Supplier representatives
Questions that CANT be asked during interview
Maiden name Ever arrested If citizen Age Lawsuits with previous employers Marital status Any kids HIV? Disabilities Birthplace Credit rating Military discharge Requiring photo Race Religion Gender
During reference checks
Use previous employers, associates and customers
Advise the person you’ve contacted that the Applicant is aware of the employment check
Assure them of strict confidentiality
Good orientation programs can..
Reduce start up costs Reduce anxiety Reduce turnover Save employees time Develop realistic expectations and attitudes.
Evaluation period
First 90 days
Required documentation for Termination
- Written polices
- Oral and written suspension before termination
- Have an employee handbook?
- Specific form of disciplinary action
Title VII of civil rights act of 1964
Outlaws discrimination of race, religion, sex, pregnancy, national origin- jurisdiction is employers with 15 or more employees.
Age discrimination in employment act of 1967
Can’t discriminate for those over 40. For employers with 20 or more employees.
Equal pay act of 1963
Based on sex of worker. Employers engaged in interstate commerce, federal, state and local govts.
Rehabilitation act of 1973
Can’t discriminate against handicaps of workers who could do the job with employer accommodation.
Vietnam vets readjustment act of 1974
Can’t discriminate against Vietnam vets.
Americans with disabilities act of 1990
Can’t discriminate against qualified individual with disability
Fair labor stAndard act
Wage and hour
Minimum wage and overtime 💰
Immigration reform act of 1987
Outlaws non documented people from employment
Bonafide occupational qualification (BFOQ)
Absolutely necessary for the job. Allowed to discriminate. Sought and granted on case by case basis
5 most common factors in FH employee turnover
Lack of appreciation Failing to value employee Paying low salary Fail to resolve conflicts Assigning heavy work load
Penepant reports that 5 years after mortuary school, graduates…
Only 50% are still working in the field
25% follow career to retirement
5 most important things for an employee
- Benefits
- Compensation
- Feeling safe
- Job security
- Flexibility
Maslows needs
- physiological
- Security
- Social
- Esteem
- Self actualization
Fun fact: Abraham Maslow was such a cocky dickhead that he believed he reached self actualization so he made another hierarchy (that he also achieved) so that no one could be as cool as him.
Theory X
Douglas McGregor
People need to be controlled because everyone hates their job and won’t do it unless they’re yelled at all day.
Theory Y
Douglas McGregor
People will work hard on their own, work is rewarding and people seek out responsibility.
Hertzberg two factors
INTRINSIC
Motivators.
- achievements
- recognition
- the work itself
- responsibilities
- advancement
Hertzberg two factors
EXTRINSIC
Hygienes
- company policy
- supervision
- salary
- interpersonal relationships
- working conditions
