Ch 13 Resource management II

Question 1

two or more persons with common goals that may or may not be explicitly stated

Answer 1

group

Question 2

5 stages of group development

Answer 2

Forming, Storming, norming, performing, adjourning

Question 3

process of directing an individual’s skills performance

Answer 3

coaching

Question 4

A process that involves having unit personnel assist each other in learning teamwork or perfecting new skills

Answer 4

peer assistance

Question 5

To maintain order through training and/or the threat or imposition of sanctions

Answer 5

discipline

Question 6

______ discipline results when reasonable rules of conduct are established and are fairly consistently applied

Answer 6

Positive(Constructive)

Question 7

________ discipline involves corrective action when an employee disobeys the established rules or performance requirements

Answer 7

Negative

Question 8

3 levels of progressive discipline

Answer 8

Preventive action (oral reprimand), Corrective action (written reprimand), Punitive action

Question 9

A program in which an individual can learn a particular skill set by following an active practitioner in the field

Answer 9

Job Shadowing