Ch 13 - Evaluating the performance of a service business Flashcards

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1
Q

How can accountants make income statements more understandable?

A

Presenting dollar figures in percentage terms

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2
Q

Whats an alternative form of presenting income statements?

A

Pie charts and sometimes other types of graphs

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3
Q

What is the first point to consider when evaluating an income statement’s net profit figure?

A

The length of the accounting period

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4
Q

What are the three financial benchmarks/standards when evaluating performance?

A
  • Trend analysis
  • Budgeted profit
  • Industry averages
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5
Q

What is trend analysis?

A
  • Comparing one period’s profit to previous results
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6
Q

What is budgeted profit?

A

The profit a business has decided as a benchmark determining their performance
eg: decided on $52000 annually, only made 40000 –> decline in profit performance

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7
Q

What are industry averages?

A

The industry statistics that usually accounts provide to a business in order to advice how much profit they should be making

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8
Q

What are the financial indicators?

A
  • Net profit margin
  • Return on owner’s investment
  • Rate of return on assets
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9
Q

What is net profit margin?

A

Return on sales ratio, compares net profit for a period to amount of revenue

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10
Q

How do you calculate net profit margin?

A

net profit / total sales

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11
Q

What is return on owners investment?

A

compares profit earned b to the funds contributed by its owner

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12
Q

How do you calculate return on owners investment?

A

net profit / average capital

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13
Q

What is rate of return on assets?

A

net profit is compared to investment made in the assets of the business

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14
Q

How do you calculate rate of return?

A

net profit / average total assets

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15
Q

What is liquidity?

A

the ability of a business to meet short term debts/obligations when they fall due

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16
Q

How do you find information on liquidity?

A

Balance sheets, working capital ratio

17
Q

How do you calculate working capital ratio?

A

current assets / current liabilities
eg: 100 000/ 80 000 = 1.25 : 1 or 125%

18
Q

What is the debt ratio?

A

measures the risk a business faces by showing how dependant it is on borrowed funds compared to owner’s equity

19
Q

How do you calculate debt ratio?

A

total liabilities / total assets = %

20
Q

What are the non-financial indicators? (get at least 4)

A
  • number of jobs in a period
  • number of follow up calls
  • customer satisfaction surveys
  • number of quotes provided to jobs completed
  • repeat customers
  • referrals
  • number of hours worked
  • tracking of postcodes