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PSYC 375 Exam 3 > Ch 11: Conflict > Flashcards

Ch 11: Conflict Flashcards

1
Q

Interpersonal Conflict

A

When a person’s motives, goals, beliefs, or opinions differ from another person’s

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2
Q

Conflict

A

Occurs when one’s wishes/actions obstruct those of another person’s

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3
Q

Dialectics

A

Opposing motivations in a relationship

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4
Q

Peterson’s (2002) 4 Categories of Conflict

A
  1. Criticism
  2. Illegitimate demands
  3. Rebuffs
  4. Cumulative annoyances
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5
Q

Criticism

A

Verbal/nonverbal acts that show unjust dissatisfaction with another person

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6
Q

Illegitimate Demands

A

Unjust requests that exceed the normal expectations of one’s partner

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7
Q

Rebuff

A

When one person rejects their partner in an abrupt way

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8
Q

Cumulative Annoyances

A

Trivial events that become annoying over time

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9
Q

Actor-Observer Effect

A

Partners will have external explanations for their actions and internal ones for other people

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10
Q

Self-Serving Bias

A

People judge their own actions more favourably than they do others

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11
Q

Attributional Conflict

A

Fighting over who’s right and who’s wrong

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12
Q

Unintentional Conflict

A

Associated with external causes

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13
Q

Intentional Conflict

A

Associated with internal causes

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14
Q

We’re more likely to voice our opinions on thing our partners ____

A

Can change (rather than things they can’t change)

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15
Q

Peterson’s General Model of Conflict

A
  1. Avoidance: both partner ignore the issue
  2. Negotiation: problem-solving to resolve conflict
  3. Escalation: conflict heats up and more issues are thrown into the mix
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16
Q

Negative Affect Reciprocity

A

Partners trade escalating provocations back and forth

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17
Q

Demand/withdrawal patterns

A

One partner complains, criticizes, and pressures for change, while the other avoids the situation

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18
Q

Negotiation

A

Partners work towards a solution in a sensible way

19
Q

Keys to negotiation

A
  1. Be optimistic
  2. Value your partner’s opinion
  3. Take a break from the discussion
20
Q

Rusbult’s 4 Types of Responses

A
  1. Voice
  2. Loyalty
  3. Exit
  4. Neglect
21
Q

Voice

A

Trying to improve the situation by discussing problems

22
Q

Loyalty

A

Waiting for conditions to improve

23
Q

Exit

A

Leaving/threatening to leave an argument, or yelling/hitting your partner

24
Q

Neglect

A

Avoiding issues

25
Q

Gottman’s 4 Types of Couples

A
  1. Volatile
  2. Validators
  3. Avoiders
  4. Hostiles
26
Q

Volatiles

A

Frequent and passionate arguments

Fight often, but make up with wit and fondness

27
Q

Validators

A

Have heated fights, but show empathy and understanding

28
Q

Avoiders

A

Rarely argue and avoid confrontation

29
Q

Hostiles

A

Have harmful arguments (4 horsemen: criticism, contempt, defensiveness, withdrawal)

30
Q

Pseudo-Conflict

A

Conflict triggered by a lack of understanding

31
Q

Simple Conflict

A

Conflict that stems from different ideas/perceptions

32
Q

Ego Conflict

A

Conflict that is based on personal issues

33
Q

Expressive Conflict

A

Conflict that focuses on issues about the quality of the relationship

34
Q

Instrumental Conflict

A

Conflict that centres around achieving a specific goal

35
Q

The ‘what happened’ Conversation

A

Explore each other’s side of the story

36
Q

The ‘feelings’ Conversation

A

Understand/share/manage your feelings and recognizing the feelings of your partner

37
Q

The ‘identity’ Conversation

A

What’s at stake in the relationship?

38
Q

Rosenberg’s Nonviolent Communication Model

A

I observe, I feel, I need, I request

39
Q

Collaborating

A

Involves an attempt from both partners to resolve an issue

40
Q

Competing

A

Involves one partner that pursues their own interest at their partner’s expense

41
Q

Avoiding

A

Occurs when neither partner wants to address the issue and ignores it altogether with no resolution

42
Q

Accomodating

A

Occurs when one partner pushes their wishes aside in order to resolve a conflict and satisfy the wishes of their partner

43
Q

Compromising

A

involves both partners finding a satisfying and mutually acceptable resolution

PSYC 375 Exam 3 (2 decks)

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