Ch 11: Conflict

Question 1

Interpersonal Conflict

Answer 1

When a person’s motives, goals, beliefs, or opinions differ from another person’s

Question 2

Conflict

Answer 2

Occurs when one’s wishes/actions obstruct those of another person’s

Question 3

Dialectics

Answer 3

Opposing motivations in a relationship

Question 4

Peterson’s (2002) 4 Categories of Conflict

Answer 4

1. Criticism
2. Illegitimate demands
3. Rebuffs
4. Cumulative annoyances

Question 5

Criticism

Answer 5

Verbal/nonverbal acts that show unjust dissatisfaction with another person

Question 6

Illegitimate Demands

Answer 6

Unjust requests that exceed the normal expectations of one’s partner

Question 7

Rebuff

Answer 7

When one person rejects their partner in an abrupt way

Question 8

Cumulative Annoyances

Answer 8

Trivial events that become annoying over time

Question 9

Actor-Observer Effect

Answer 9

Partners will have external explanations for their actions and internal ones for other people

Question 10

Self-Serving Bias

Answer 10

People judge their own actions more favourably than they do others

Question 11

Attributional Conflict

Answer 11

Fighting over who’s right and who’s wrong

Question 12

Unintentional Conflict

Answer 12

Associated with external causes

Question 13

Intentional Conflict

Answer 13

Associated with internal causes

Question 14

We’re more likely to voice our opinions on thing our partners ____

Answer 14

Can change (rather than things they can’t change)

Question 15

Peterson’s General Model of Conflict

Answer 15

1. Avoidance: both partner ignore the issue
2. Negotiation: problem-solving to resolve conflict
3. Escalation: conflict heats up and more issues are thrown into the mix

Question 16

Negative Affect Reciprocity

Answer 16

Partners trade escalating provocations back and forth

Question 17

Demand/withdrawal patterns

Answer 17

One partner complains, criticizes, and pressures for change, while the other avoids the situation

Question 18

Negotiation

Answer 18

Partners work towards a solution in a sensible way

Question 19

Keys to negotiation

Answer 19

1. Be optimistic
2. Value your partner’s opinion
3. Take a break from the discussion

Question 20

Rusbult’s 4 Types of Responses

Answer 20

1. Voice
2. Loyalty
3. Exit
4. Neglect

Question 21

Voice

Answer 21

Trying to improve the situation by discussing problems

Question 22

Loyalty

Answer 22

Waiting for conditions to improve

Question 23

Exit

Answer 23

Leaving/threatening to leave an argument, or yelling/hitting your partner

Question 24

Neglect

Answer 24

Avoiding issues

Question 25

Gottman's 4 Types of Couples

Answer 25

1. Volatile 2. Validators 3. Avoiders 4. Hostiles

Question 26

Volatiles

Answer 26

Frequent and passionate arguments | Fight often, but make up with wit and fondness

Question 27

Validators

Answer 27

Have heated fights, but show empathy and understanding

Question 28

Avoiders

Answer 28

Rarely argue and avoid confrontation

Question 29

Hostiles

Answer 29

Have harmful arguments (4 horsemen: criticism, contempt, defensiveness, withdrawal)

Question 30

Pseudo-Conflict

Answer 30

Conflict triggered by a lack of understanding

Question 31

Simple Conflict

Answer 31

Conflict that stems from different ideas/perceptions

Question 32

Ego Conflict

Answer 32

Conflict that is based on personal issues

Question 33

Expressive Conflict

Answer 33

Conflict that focuses on issues about the quality of the relationship

Question 34

Instrumental Conflict

Answer 34

Conflict that centres around achieving a specific goal

Question 35

The 'what happened' Conversation

Answer 35

Explore each other's side of the story

Question 36

The 'feelings' Conversation

Answer 36

Understand/share/manage your feelings and recognizing the feelings of your partner

Question 37

The 'identity' Conversation

Answer 37

What's at stake in the relationship?

Question 38

Rosenberg's Nonviolent Communication Model

Answer 38

I observe, I feel, I need, I request

Question 39

Collaborating

Answer 39

Involves an attempt from both partners to resolve an issue

Question 40

Competing

Answer 40

Involves one partner that pursues their own interest at their partner's expense

Question 41

Avoiding

Answer 41

Occurs when neither partner wants to address the issue and ignores it altogether with no resolution

Question 42

Accomodating

Answer 42

Occurs when one partner pushes their wishes aside in order to resolve a conflict and satisfy the wishes of their partner

Question 43

Compromising

Answer 43

involves both partners finding a satisfying and mutually acceptable resolution