CH 11 Alyssa

Question 1

How do most organizations gauge training success?

Answer 1

Soliciting trainees opinions for most of the courses held

Question 2

What evaluations are more useful?

Answer 2

Measure learning, behaviour or job performance improvements to evaluate training success

Question 3

Two type of barriers in training evaluation

Answer 3

Pragmatic and political

Question 4

Why can evaluation be threatening? (Political barrier)

Answer 4

Can reveal ineffective training programs or entire training approaches

Question 5

Training programs are more likely to prove job performance when?

Answer 5

When using the new skill proves the performance of participants whose remuneration depends on performance

Question 6

Formative evaluations

Answer 6

Provide data about various aspects of a training program

Question 7

Summative evaluation

Answer 7

Provide data about the worthiness or effectiveness of a training program

Question 8

Descriptive evaluations

Answer 8

Provide informations that describes the trainee once they have completed the program

Question 9

Causal evaluations

Answer 9

Provide information to determine whether training caused the post-training behaviour

Question 10

What do models of training evaluation do?

Answer 10

Specify the information (the variables) that is to be measured in training evaluations and their interrelationships

Question 11

Dominant evaluation model

Answer 11

Kirkpatrick’s hierarchal model

Question 12

What are the 4 methods of Kirkpatricks model?

Answer 12

1 reactions2 learning3 behaviours4 results

Question 13

5th level added to Kirkpatricks model

Answer 13

ROI (financial benefit)

Question 14

COMA

Answer 14

Training evaluation that involves the measure of these variables:CognitiveOrganizationalMotivationalAttitudinal

Question 15

What undermines the validity of Kirkpatricks model?

Answer 15

Lack of empirical support - correlations among levels are small or non existent

Question 16

Can Kirkpatricks model diagnose specific problems when something goes wrong?

Answer 16

No

Question 17

Most important Kirkpatrick critique

Answer 17

It requires all training evaluations to rely on the same variables and outcome measures

Question 18

Type of learning more strongly relate to transfer

Answer 18

Procedural

Question 19

Most common variables measured in evaluation studies

Answer 19

Reaction measures - trainees opinions and attitudes

Question 20

Affective reactions

Answer 20

Reaction measures that assess trainees likes and dislikes of a training program

Question 21

Utility reactions

Answer 21

Reaction measures that assess the perceived usefulness of a training program

Question 22

Declarative learning

Answer 22

Refers to the acquisition of facts and info and is by far the most frequently assessed learning measure

Question 23

Procedural learning

Answer 23

Refers to the organization of facts and info into a smooth behavioural sequence

Question 24

Most important of all training effectiveness criteria

Answer 24

Behaviour

Question 25

3 ways to measure behaviour

Answer 25

Self reports
Observation
Production indicators

Question 26

Perceived support

Answer 26

The degree to which the trainee reports receiving support in his or her attempts to transfer the learned skills

Question 27

Anticipated support

Answer 27

The degree to which the trainee expects to be supporter in his or her attempts to transfer the learned skills

Question 28

Return on expectations

Answer 28

The measurement of a training program’s ability to meet managerial expectations

Question 29

Hard vs soft data

Answer 29

Hard data - results assessed objectively

Soft data - results assessed through perceptions and judgements

Question 30

Data collection designs in training evaluation

Answer 30

The manner in which the data collection is organized and how the data will be analyzed

Question 31

Non-experimental designs

Answer 31

When the comparison is not add to another group of (untrained) people

Question 32

Experimental designs

Answer 32

When the trained group is compared to another group that does not refine training and when the assignment of people to the training group and the untrained group is random

Question 33

Quasi-experimental designs

Answer 33

When the trained group is compared to another group that does not receive the training but when the assignment of people to the training group and the untrained group is not random

Question 34

Training evaluation designs

Answer 34

The process by which evaluation info is gathered