CH 11 Flashcards
1
Q
what is motivation?
A
- a person’s internal drive to act
2
Q
what is scientific management?
A
- studying workers to find the most efficient way of doing things and then teaching people those techniques for more efficient work
3
Q
principle of motion economy?
A
it showed that every job can be broken down into a series of elementary motions
4
Q
what is the hawthorne effect?
A
- when people behave differently when they know they are being studied
5
Q
what is goal-setting theory?
A
- negotiating goals with your team will motivate and improve worker performance if the goals are accepted, accompanied by feedback, and allow for achievement
6
Q
what is MBO?
A
- Management by Objectives: a system that involves a cycle of discussion review, and evaluation of objective among all levels of employees
7
Q
expectancy theory?
A
employee expectation can affect an individual’s motivation
8
Q
reinforcement theory
A
the idea that positive and negative reinforcers motivate performance to behave in certain ways
9
Q
equity theory
A
the idea that employees try to match the amount of work they put in and the outcomes of it with their co-workers
