CH 10. Team and Team Building

Question 1

Work Group

Answer 1

A group that interacts primarily to share information and make decisions to help each member perform within his or her area of responsibility

Question 2

Work Team

Answer 2

Generates positive synergy through coordination. The individual efforts result in a level of performance greater than the sum of the individual inputs.

Question 3

What are the different type of work teams?

Answer 3

Problem-solving teams (5-10 members)
Self-managed (10-15 members)
Cross-functional teams
Virtual teams
Multi-team system

Question 4

Problem-solving teams

Question 5

Self-managed teams

Question 6

Cross-functional teams

Question 7

Virtual teams

Question 8

Multi-team system

Question 9

What are the three factors of team effectiveness?

Answer 9

Context
Composition
Process

Question 10

Context

Answer 10

Adequate resources
Leadership and structure
Climate of trust
Performance evaluation and reward systems

Question 11

Composition

Answer 11

Abilities of members
Personality
Allocating roles
Diversity
Cultural differences
Size of teams
Member preferences

Question 12

Process

Answer 12

Common purpose
Specific goals
Team efficacy
Team identity
Team Cohesion
Mental models
Conflict levels
Social loafing

Question 13

What are the 9 toles a team can have?

Answer 13

Creator
Promoter
Assessor
Organizer
Producer
Controller
Maintainer
Adviser
Linker

Question 14

Creator

Answer 14

Initiates creative ideas

Question 15

Promoter

Answer 15

Champions ideas after they’re initiated

Question 16

Assessor

Answer 16

Offers insightful analysis of options

Question 17

Organizer

Answer 17

Provides structure

Question 18

Producer

Answer 18

Provides direction and followthrough

Question 19

Controller

Answer 19

Examines details and enforces rules

Question 20

Maintainer

Answer 20

Fights external battles

Question 21

Adviser

Answer 21

Encourages the search for more information

Question 22

Linker

Answer 22

Coordinates and integrates

Question 23

Organizational demography

Answer 23

The degree to which members of a work unit share a common demographic attribute, such as age, sex, race, educational level, or length of service in an organization, and the impact of this attribute on turnover

Question 24

What is the Jeff Bezo rule for the time of the team?

Answer 24

If it takes more than 2 pizzas to feed the team, the team is too big

Question 25

What are the effects of Group Processes

Answer 25

Potential group effectiveness + Process gains - Process losses = Actual group effectiveness

Question 26

Team Efficacy

Answer 26

A team collective belief that they can succeed in their tasks

Question 27

Team identity

Answer 27

A team member’s affinity for and sense of belongingness to his or her team

Question 28

Team Cohesion

Answer 28

When team members are emotionally attached and motivated toward the team because of that attachment. This is a strong team.

Question 29

Mental Models

Answer 29

Team members knowledge and beliefs about how the works gets done by the team

Question 30

What are three reasons working as a team works better than individually?

Answer 30

1. The complexity of the work, need for different perspectives
2. If the work creates a common purpose or set of goasl in a group that is more than aggregate of individual goals
3. If the members of the group interdepend using teams makes sense when; the success of each one, and the success of each one depends on the success of the others