Ch. 10 - Product Concepts Flashcards

1
Q

Product

A

Everything, both favorable and unfavorable, that a person receives in an exchange

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2
Q

Convenience product

A

A relatively inexpensive item that merits little shopping effort

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3
Q

Shopping product

A

A product that requires comparison shopping because it is usually more expensive than a convenience product and is found in fewer stores

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4
Q

Specialty product

A

A particular item for which consumers search extensively and are very reluctant to accept substitutes

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5
Q

Unsought products

A

A product unknown to the potential buyer or a known product that they buyer does not actively seek

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6
Q

Product item

A

A specific version of a product that can be designated as a distinct offering among an organizations’ products

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7
Q

Product mix

A

All products that an organization sells

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8
Q

Product mix width

A

The number of product lines an organization offers

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9
Q

Product line

A

A group of closely related product items

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10
Q

Product line depth

A

The number of product items in a production line

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11
Q

Product modification

A

Changing one or more of a product’s characteristics

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12
Q

Planned obsolescence

A

The practice of modifying products so those that have already been sold become obsolete before they actually need replacement

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13
Q

Product line extension

A

Adding additional products to an existing product line in order to complete more broadly in the industry

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14
Q

Brand

A

A name, term, symbol, design, or combination thereof that identifies a seller’s products and differentiates them from competitors’ products

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15
Q

Brand name

A

That part of a brand that can be spoken, including letters, words, and numbers

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16
Q

Brand mark

A

The elements of a rand that cannot be spoken

17
Q

Brand equity

A

The value of a company or brand name

18
Q

Global brand

A

A brand that obtains at least a one-third of its earnings from outside its home country, is recognizable outside its home base of customers, and has publicly available marketing and financial data

19
Q

Brand loyalty

A

Consistent preference for one brand over all others

20
Q

Manufacturer’s brand

A

The brand name of a manufacturer

21
Q

Private brand

A

A brand name owned by a wholesaler or a retailer

22
Q

Captive brand

A

A brand manufactured by a third party for an exclusive retailer, without evidence of that retailer’s affilation

23
Q

Individual branding

A

Using different brand names for different products

24
Q

Family branding

A

Marketing several different products under the same brand name

25
Q

Co-branding

A

Placing two or more brand names on a product or its package

26
Q

Trademark

A

The exclusive right to use a brand or part of a brand

27
Q

Service mark

A

A trademark for a service

28
Q

Generic product name

A

Identifies a product by class or type and cannot be trademarked

29
Q

Persuasive labeling

A

A type of package labeling that focuses on a promotional theme or logo, and consumer information is secondary

30
Q

Informational labeling

A

A type of package labeling designed to help consumers make proper product selections and lower their cognitive dissonance after the purchase

31
Q

Universal product codes (UPCs)

A

A series of thick and thin vertical lines (bar codes) readable by computerized optical scanners that represent numbers used to track products

32
Q

Warranty

A

A confirmation of the quality or performance of a good or service

33
Q

Express warranty

A

A written guarantee

34
Q

Implied warranty

A

An unwritten guarantee that the good or service is fit for the purpose for which it was sold