Ch 10/45 Flashcards
Professional occupational companies hired to complete a specific job
Ancillary services
Printed list of topics to be discussed during a meeting
Agenda
Operates on the premise that most workers cannot make a contribution without being directed
Authoritarian manager
Making a comparison among different organizations relative to how they accomplish tasks, such as office computerization, organizing file systems, and employee remuneration
Benchmark
Process of developing ideas through a synergistic interaction among participants in an environment free of criticism
Brainstorming
Solving problems between coworkers or any two parties
Conflict resolution
To appropriate fraudulently to one’s own use
Embezzle
Benefit above and beyond salary to which an employee may be entitled
Fringe benefit
Said of a provider who does not carry professional liability insurance
“Going bare”
Professional negligence
Malpractice
A technique for keeping managers informed about the health of their organization
Management by walking around (MBWA)
Process by which the provider of services makes the consumer aware of the scope and quality of those services
Marketing
Person assigned or requested to assist in training, guiding, or coaching another
Mentor
Written record of topics discussed and actions taken during meeting sessions
Minutes
Failure to exercise a certain standard of care
Negligence
Operates on the premise that the worker is capable and wants to do a good job
Participatory manager
Transitional stage providing opportunity to apply theory learned in the classroom to a health care setting through practical, hands-on experience
Practicum
Manuel providing detailed information relative to the performance of tasks within the job description
Procedure manual
Insurance policy designed to protect assets in the event a claim for damages resulting from negligence is filed and awarded
Professional liability insurance
Sharing in the financial profits, gains, and benefits of an organization
Profit sharing
Techniques adhered to an ambulatory care setting that keep the practice, it’s environment and its procedures as safe for the patient as possible
Risk management
Informing the employee of his or her revised base pay rate
Salary review
Being all that you can be
Self-actualization
Web-based media for social interaction
Social media
