Ch 10/45

Question 0

Professional occupational companies hired to complete a specific job

Answer 0

Ancillary services

Question 1

Printed list of topics to be discussed during a meeting

Answer 1

Agenda

Question 2

Operates on the premise that most workers cannot make a contribution without being directed

Answer 2

Authoritarian manager

Question 3

Making a comparison among different organizations relative to how they accomplish tasks, such as office computerization, organizing file systems, and employee remuneration

Answer 3

Benchmark

Question 4

Process of developing ideas through a synergistic interaction among participants in an environment free of criticism

Answer 4

Brainstorming

Question 5

Solving problems between coworkers or any two parties

Answer 5

Conflict resolution

Question 6

To appropriate fraudulently to one’s own use

Answer 6

Embezzle

Question 7

Benefit above and beyond salary to which an employee may be entitled

Answer 7

Fringe benefit

Question 8

Said of a provider who does not carry professional liability insurance

Answer 8

“Going bare”

Question 9

Professional negligence

Answer 9

Malpractice

Question 10

A technique for keeping managers informed about the health of their organization

Answer 10

Management by walking around (MBWA)

Question 11

Process by which the provider of services makes the consumer aware of the scope and quality of those services

Answer 11

Marketing

Question 12

Person assigned or requested to assist in training, guiding, or coaching another

Answer 12

Mentor

Question 13

Written record of topics discussed and actions taken during meeting sessions

Answer 13

Minutes

Question 14

Failure to exercise a certain standard of care

Answer 14

Negligence

Question 15

Operates on the premise that the worker is capable and wants to do a good job

Answer 15

Participatory manager

Question 16

Transitional stage providing opportunity to apply theory learned in the classroom to a health care setting through practical, hands-on experience

Answer 16

Practicum

Question 17

Manuel providing detailed information relative to the performance of tasks within the job description

Answer 17

Procedure manual

Question 18

Insurance policy designed to protect assets in the event a claim for damages resulting from negligence is filed and awarded

Answer 18

Professional liability insurance

Question 19

Sharing in the financial profits, gains, and benefits of an organization

Answer 19

Profit sharing

Question 20

Techniques adhered to an ambulatory care setting that keep the practice, it’s environment and its procedures as safe for the patient as possible

Answer 20

Risk management

Question 21

Informing the employee of his or her revised base pay rate

Answer 21

Salary review

Question 22

Being all that you can be

Answer 22

Self-actualization

Question 23

Web-based media for social interaction

Answer 23

Social media

Question 24

Persons synergistically working together

Answer 24

Teamwork