Ch. 1 - Managing Human Resources Flashcards
Define: human resource management
The policies, practices, and systems that influence employees’ behavior, attitudes, and performance
Define: human capital
An organization’s employees, described in terms of their training, experience, judgment, intelligence, relationships, and insight
Define: job analysis
The process of getting detailed information about jobs
Define: job design
The process of defining how work will be performed and what tasks will be required in a given job
Define: recruitment
The process through which the organization seeks applicants for potential employment
Define: selection
The process by which the organization attempts to identify applicants with the necessary knowledge, skills, abilities, and other characteristics that will help the organization achieve its goals
Define: training
An organization’s planned efforts to help employees acquire job-related knowledge, skills, abilities, and behaviors, with the goal of applying these on the job.
Define: development
The acquisition of knowledge, skills, and behaviors that improve an employee’s ability to meet changes in job requirements and in customer demands
Define: performance management
The process through which managers ensure that employees’ activities and outputs contribute to the organization’s goals
Define: workforce analytics
The use of quantitative tools and scientific methods to analyze data from human resource databases and other sources to make evidence-based decisions that support business goals
Define: human resource planning
Identifying the numbers and types of employees the organization will require in order to meet its objectives
Define: talent management
A systematic, planned effort to attract, retain, develop, and motivate highly skilled employees and managers
Define: evidence-based HR
Collecting and using data to show that human resource practices have a positive influence on the company’s bottom line or key stakeholders
Define: sustainability
An organization’s ability to profit without depleting its resources, including employees, natural resources, and the support of the surrounding community
Define: stakeholders
The parties with an interest in the company’s success (ex. shareholders, customers, employees, vendors, the community)
Define: ethics
The fundamental principles of right and wrong
Explain how human resource management contributes to an organization’s performance
- Consists of an organization’s policies, practices, and systems that influence employees’ behavior, attitudes, and performance
- Influences who works for an organization and how
- A source of sustainable competitive advantage by contributing to quality, profits, and customer satisfaction
Identify the responsibilities of human resource departments.
- Analyze and design jobs
- Recruit and select employees
- Equip employees by training and developing them
- Through performance management, ensure that employees’ activities and outputs match the organization’s goals
- Plan and administer pay and employee benefits
- Engage in employee relations (ex. communication and collective bargaining)
- Establish and administer personnel policies and keep records
- Help ensure compliance with labor laws
- Support the development and execution of corporate strategy
List the types of competencies needed for human resource management
- Technical - HR expertise
- Interpersonal - relationship management, communication, global and cultural competencies
- Business - business knowledge, critical thinking, cooperation and collaboration
- Leadership - leadership experience and ethical practice
Explain the role of supervisors in human resource management
- Help analyze work
- Interview job candidates and participate in selection decisions
- Provide employee training
- Conduct performance appraisals
- Recommend pay increases
- Represent the company to their employees
Identify ethical issues in human resource management
- Should make decisions that result in the greatest good for the largest number of people
- Should respect basic rights of privacy, due process, consent, and free speech
- Should treat others equitably and fairly
- Should recognize ethical issues that arise in areas such as employee privacy, protection of employee safety, and fairness in employment practices
Describe typical careers in human resource management
- May involve specialized work (recruiting, training, labor relations)
- Generalists, performing range of activities
- A college degree in business or social sciences is usually required
- People skills must be balanced with attention to details of law and knowledge of business
