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MNGMT 315 > Ch 1-6 > Flashcards

Ch 1-6 Flashcards

0
Q

Planning

A

Setting objectives and how to achieve them

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1
Q

What are the 4 major components of the management process?

A

Planning, controlling, organizing, and leading

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2
Q

Controlling

A

Measuring performance

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3
Q

Organizing

A

Arranging tasks, people, and resources

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4
Q

Leading

A

Inspiring/motivating people to work hard and perform well

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5
Q

List and describe the current challenges to managers

A
  • Technology
  • Globalization - the worldwide interdependence of resource flows, product markets, and business competition
  • ethics - set of moral standards of what good and right in ones behavior
  • workforce diversity - workers’ differences in terms of gender, race, age, ethnicity, religion, sexual orientation, and able-bodiedness
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6
Q

Frederick Taylor

A

Scientific management - studies of time and efficiency

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7
Q

Max Weber

A

Bureaucracy - clear division of labor, hierarchy, rules, impersonality, careers based on merit

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8
Q

Elton Mayo

A

Hawthorne studies - Hawthorne effect: people perform as expected

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9
Q

Maslow’s Hierarchy of Needs

A

Physiological needs, safety needs, social needs, esteem needs, and self actualization needs

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10
Q

Douglas McGregor’s Theory X&Y

A
  • Theory X - assume people dislike work, lack ambition, prefer to be led
  • Theory Y - assume people are willing to work, like responsibility, are self-directed
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11
Q

Contingency Thinking

A

Try to match management style with situational and personal demands, adapt management style and practices to fit different employees

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12
Q

Jeffrey Pfeffer & Robert Sutton’s Evidence-Based Management

A

Make decisions based on hard facts about what actually works - as demonstrated by empirical research

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13
Q

Ethics: Individualism view

A

Focus on one’s long term self interests

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14
Q

Ethics: moral rights view

A

Focus on fundamental human rights

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15
Q

Ethics: utilitarian view

A

Focus on the greatest good for the most people

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16
Q

Ethics: justice view

A

Focus on fairness and impartiality

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17
Q

Distributive justice

A

Are rewards/outcomes distributed fairly

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18
Q

Procedural justice

A

How are outcomes determined

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19
Q

Interactional justice

A

Degree to which people are treated with dignity and respect

20
Q

Content and order of the steps to take when facing an ethical dilemma

A
  1. Recognize the dilemma
  2. Get the facts and identify options
  3. Test each option: is it legal? Is it right?
  4. Decide
  5. Double check with spotlight questions
  6. Take action
21
Q

Corporate Social Responsibility - Classical view

A

The business of business is business

22
Q

CSR socioeconomic view

A

Business should simultaneously focus on social issues as well as profits

23
Q

CSR shared value view

A

Economic progress and social progress are fundamentally connected

24
Q

Virtuous circle

A

occurs when socially responsible behavior increases profits

25
Q

Strategy of CSR: proactive

A

Take leadership in social initiatives

26
Q

Strategy of CSR: accommodative

A

To minimum ethically required

27
Q

Strategy of CSR: defensive

A

Do minimum legally required - protect org

28
Q

Strategy of CSR: obstructionist

A

Fight social demands and focus on economic responsibilities

29
Q

Code of ethics

A

An org’s formal statement of values and ethical standards

30
Q

Cultural relativism

A

Belief that ethical behavior is determined by cultural context

31
Q

Moral absolutism

A

Belief that ethical standards apply universally

32
Q

Issue intensity

A

Degree to which issue poses ethical challenge

33
Q

What are the 4 different types of ways to achieve a competitive advantage?

A

Cost, quality, delivery, flexibility

34
Q

What are 3 types of innovation?

A
  • product: innovative new product
  • process: same product, change the way it’s manufactured/sold/delivered (Tupperware party)
  • business model: change product, change delivery
35
Q

Masculinity - Femininity

A

Assertiveness vs Relationships, quality of life

36
Q

Uncertainty avoidance

A

comfort with risk taking, innovation

37
Q

Power distance

A

Comfort with unequal distribution of power

38
Q

Time orientation

A

Short-term vs long-term

39
Q

Individualism

A

Collectivism: individual vs group accomplishments

40
Q

Indulgence - restraint

A

Hedonism vs self control

41
Q

Cultural intelligence

A

Ability to accept and adapt to new cultures

42
Q

Global business

A

Global sourcing, importing/exporting, licensing and franchising

43
Q

Foreign subsidiary

A

Local operation completely owned by a foreign firm

44
Q

Transnational corporation

A

Operates worldwide on border less basis - have no one national home base

45
Q

General traits of entrepreneurs

A

Self confidence, internal locus of control, persistent, deviant, achievement-oriented, independent, adaptive

46
Q

Necessity based entrepreneurship

A

Women and minirities report starting businesses because they experience glass ceiling issues and/or are not taken seriously by employers

47
Q

Myths about entrepreneurs

A
  1. Entrepreneurs are born, not made
  2. Entrepreneurs have to be young
  3. You have to have money to succeed
  4. You have to have a degree in business to succeed as an entrepreneur

MNGMT 315 (1 decks)

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