Ch 1-2 Flashcards
Define Need
A good or service essential for living
Define Want
A good or service that people would like to have, but is not required for living
Define Scarcity
Unlimited wants and limited resources to satisfy those wants
Define Opportunity cost
Next best alternative forgone by choosing another item
Define Factor of Production
Resources required to produce goods or services
Give Factors of Production
- Land2. Labour3. Capital4. Enterprise
Define Land
Natural resources
Define Labour
Physical/mental efforts by workers in production process
Define Capital
Finance/equipment needed to produce good/service
Define Enterprise
Risk taking ability of a person
Define Specialization
when a person/organisation concentrates on a task at which they are best at
Pro/Con of Specialization
Pros:
1. Increase efficiency
2. Faster production
3. Quicker to train labours
4. Skill development
Cons:
1. Monotonous
2. Higher labour turnover
3. Over-dependency
Purpose of Business Activity
Business is an organization that use factors of production to create goods/services to supply human want/need
Define Added Value
Difference between cost of material bought in and selling price of product
How to increase added value?
- Reducing cost of production
- Raising prices
- Branding
- Adding special features
- Provide premium services
Give types of Sectors
- Primary
- Secondary
- Tertiary
- Public
- Private
Define Primary Sector
Use/extraction of natural resources
Define Secondary Sector
Manufacture of goods with natural resources
Define Tertiary Sector
Provides service
Define industrialization
When economy shift from agriculture to manufacturing
Define de-industrialization
Reduction of manufacturing of an economy
Define Private Sector
Private individuals own/run business ventures for profit
Define Public Sector
Government own/run business venture for increase wellfare
Define Mixed Economy
Both public/private sector exists
Define Entrepreneur
A person who organizes, operates and takes risks for a new business venture
Qaulities of Entrepreneur
- Risk taker
- Creative
- Optimistic
- Self-confident
- Innovative
- Independent
- Effective communicator
- Hard working
Define Business Plan
A document containing business objectives and important details about operations, finance and owners of new business
Contents of Business Plan
- Owner
- Business
- Market
- Advertising
- Costs
- Expansion
- Business organisation
Pros of Business Plan
- More focus of mission
- Help motivate workers
- Help get loan/overdraft
Define Start-up
Company in first stages of operations
Why governments help start-ups?
- Provide employment
- Contribute to economy growth
- Contribute to country exports
- introduction of fresh idea/technologies
How governments support businesses?
- Organise advice
- Provide low cost land
- Provide loan at low interest rate
- Give grants for capital
- Give grants for training
- Give tax breaks/ holidays
How to measure business size?
- Number of employees
- Value of output
- Value of capital employed
Define Internal Growth
Expands its existing operations
Define External Growth
When business takes over or merges with another business (Intergration)
Define Merger
When owner of two businesses agree to join together to make one business
Define Takeover
When one business buys another business
Types of External Growth
- Horizontal
- Vertical (back/front)
- Conglomerate
Define Horizontal merger/integration
When one firm merges with/takes-over another one in same industry at same stage of production
Pros of Horizontal merger/integration
- Reduce competition
- Opportunities of economies of scale
- Increase market share
Define Vertical merger/integration
When one firm merges with/takes-over another one in same industry but at different stage of production
Define Backward vertical merger/integration
When one firm merges with/takes-over another one in same industry but at a stage of production behind ‘predator’ firm
Define Forward vertical merger/integration
When one firm merges with/takes-over another one in same industry but at a stage of production ahead ‘predator’ firm
Define Conglomerate merger/integration
When one firm merges with/takes-over a firm in different industry (diversification)
Cons of Growth
- Difficult to control staff
- Lack of funds
- Lack of expertise
- Diseconomies of scale
Why businesses stay small?
- Type of industry
- Market size
- Owners objectives
Why businesses fail?
- Poor management
- Lack of experience/planning
- Over-expansion
- Failure to plan for change
- Poor financial management
Why new businesses have greater risk of failure?
- Less experience
- New to market
- Don’t have lot of sales
- Don’t have lot of money to support business
Define Sole Trader/Sole Proprietorship
A business owned and controlled by one person
Pros/Cons of Sole Trader/Sole Proprietorship
Pros:
1. Easy to set up
2. Full control
3. Sole trader receives all profit
4. Personal
Cons:
1. Unlimited liability
2. Full responsibility
3. Lack of capital
4. No continuity
Define Partnership
A partnership is a legal agreement between 2+ people to own, finance and run a business jointly to share all profits
Pros/Cons of Partnership
Pros:
1. Easy to set up
2. Partners provide skill/idea
3. More capital investments
Cons:
1. Conflicts
2. Unlimited liability
3. Lack of capital
4. No continuity
Define Joint-stock companies
Companies which can sell shares
Types of Joint-stock companies
- Private Limited Companies
- Public Limited Companies
Define Private Limited Companies
1+ owners who can sell shares to only people known by existing shareholders (family and friends)
Define Public Limited Companies
2+ owners who can sell shares to any individual/organization in general public through stock exchanges
Pros/Cons of Joint-stock companies
Pros:
1. Limited Liability
2. Raise huge amounts of capital
3. Public Ltd. Co. advertise shares
Cons:
1. Required to disclose financial information
2. Private Ltd. Co. can’t sell shares to public
3. Public Ltd. Co. require lots of legal documents
4. Annual General Meeting (AGM)5. Public Ltd. Co. have managerial problems
Define Franchise
Owner of business (the franchisor) grants licence to another person/business (the franchisee) to use their business idea
Pros/Cons of Franchisor
Pros:
1. Fast/low cost for expansion
2. Income of franchisee to franchisor
3. Franchisee runs business
Cons:
1. Profits shared with franchisee
2. Loss of control
3. Risk of reputation loss
4. Franchisee may not be skilled
5. Need to supply training/product
Pros/Cons of Franchisee
Pros:
1. Low chance failure
2. Established brand
3. Supplied technical/managerial support
4. Supplied products
Cons:
1. Cost of set-up
2. Not fully in control
3. Profits shared with franchisor
4. Need to promote
Define Joint venture
An agreement between 2+ businesses to work together on a project
Pros/Cons of Joint Venture
Pros:
1. Reduce risk
2. Less cost
3. Other businesses bring skills
4. Market potential increased
Cons:
1. Risk of reputation loss
2. Slow decisions made
Define Public Sector Corporations
Businesses owned by the government
Pros/Cons of Public Sector Corporations
Pros:
1. Natural monopolies
2. Reduce waste
3. Provide essential services
Cons:
1. Low motivation
2. No competion (no improvement)
3. Run for government popularity
Define Business objectives
Aims/targets that a business works towards for success
Pros of Business objectives
Pros:
1. Increased motivation
2. Improved decision making
3. Unite the business
4. Compare business preformance
Examples of Business objective
- Survival
- Profit
- Growth
- Market share
- Service to society
Define Stakeholder
Any person/group that is interested in/directly affected by the performance/activities of a business
Types of Stakeholders
- Internal Stakeholder
- External Stakeholder
Types of Internal Stakeholders
- Shareholder/ Owners
- Workers
- Managers
Define Shareholder/ Owners
They invest capital into the business for profit/growth
Define Workers
People that are employed by the business for salary/job satisfaction/job security
Define Manager
Employees that manage work of others for business growth/job security/high salaries
Types of External Stakeholders
- Customers
- Government
- Banks
- Community
Define Customer
They purchase goods/services for valuable/reliable/well designed product
Define Government
Protect workers/customers from business activities for increase government revenue/imployment
Define Banks
Provide financial help for business liquidity/profit
Define Community
Consists of all Stakeholder groups for job offer/socially responsible products/no harm to environment
Give Public Sector business objectives
- Financial
- Service
- Social
Give Private Sector business objectives
- Survival
- Profit
- Growth
- Market share
Define Conflicts of stakeholder objectives
When a business tries to satisfy objectives of one stakeholder, it might mean that another stakeholder’ objectives could go unfulfilled
Why do people work?
- Have a better standard of living
- Be secure
- Gain experience and status
- Have job satisfaction
Define Motivation
The reason why employees want to work hard/effectively for the business
Types of Motivators
- Money
- Socail needs
- Esteem needs
- Job satisfaction
- Security
Why motivate workers?
- Increased productivity
- Increased efficiency
- Decrease absenteeism
- Decrease labour turnover
- Increase profits
Types of Motivation Theories
- Taylor’s Scientific Management Theory
- Maslow’s Hierarchy of Needs Theory
- Herzberg’s Two Factor Theory
Concept of Taylor’s Motivation Theory
- Workers are motivated by money
- Piece-rate system (paid for no. of output produced)
- Scientific management in production
- Division of Labour
Cons of Taylor’s Motivation Theory
Cons:
1. There are more important motivators than money
2. Piece rate system isn’t measurable & doesn’t guarentee quality
Concept of Maslow’s Motivation Theory
- Employees are motivated by each level of the hierarchyhttps://igcseaid.files.wordpress.com/2020/05/maslows-heirarchy-e1589767895741.png
Cons of Maslow’s Motivation Theory
Cons:
1. It doesn’t apply to all workers
Concept of Herzberg’s Motivation Theory
People have 2 sets of needs:
1) Basic animal needs called ‘hygiene factors’:
-status
-security
-work conditions
-company policies and administration
-relationship with superiors/subordinates
-salary
2) Needs that allow worker to grow psychologically, called ‘motivators’:
-achievement
-recognition
-personal growth/development
-promotion
-work itself
Hygiene factors need fulfilment, if not it de-motivates. Motivators truly motivate workers.
Types of Financial Motivators
- Wages
- Salary
- Commission
- Bonus
- Performance-related pay
- Profit-sharing
- Share ownership
Define Time-Rate Wage
Pay based on no. of hours worked
Define Peice-Rate Wage
Pay based on no. of output produced
Types of Non-Financial Motivators
- Fringe benefits
- Job Satisfaction
- Job Rotation
- Job Enlargement
- Job Enrichment
- Team-working
- Training
- Promotion
Define Organizational structure
Levels of management and division of responsibilities in a business
Pros of Organizational structure
Pros:
1. Employees know their position
2. Sense of belonging
Define Span of Control
No. of workers working directly under manager in organizational structure
Define Chain of Command
Structure of organization to allow instructions to pass on from senior manager to lower levels of management
Pros of short chain of command
Pros:
1. Communication is quicker/accurate
2. Managers are in touch with employees
3. Span of control is wider
Define Line Manager
Person who has authority over people directly below them in organizational structure
Define Staff Manager
Specialists who provide support to line managers
Role of Manager
- Planning
- Organizing
- Coordinating
- Commanding
- Controlling
- Delegation
Define Delegation
Giving subordinate authority to do a task
Pros of Manager Delegation
Pros:
1. Managers cannot do all work by themselves
2. Managers can measure efficiency/effectiveness of subordinates work
Pros of Subcordinate Delegation
Pros:
1. Work becomes interesting/rewarding (job satisfaction)
2. Employees feel important/feel trusted
3. Method of training
4. Opportunity for promotion
Define Leaderships style
Approach used in dealing with people when in a position of authority
Define Autocratic style
Where managers expect to be in charge
Define Democratic style
Where managers involve employees
Define Laissez-faire style
Where managers leaves worker to do their own decision-making
Define Trade Union
Group of workers who join together to protect their interest
Pros/Cons in joining a Trade Union
Pros:
1. Strength in number
2. Improved conditions of employment
3. Financial support
Cons:
1. Costs money
2. Actions may go against own will
Role of HR Department
- Recruitment and selection
- Seting Wages and Salaries
- Industrial relations
- Training programmes
- Health and Safety
- Redundancy and dismissal
Define Recruitment
Process of hiring someone
Define Job Analysis
Identifies/records tasks/responsibilities relating to a job
Define Job Description
Outlines responsibilities and duties of the job
Contents in Job Description
- Job Title
- Job location
- Job summary
- Working Conditons
- Job Duties
- Hazards
Define Job Specification
A document that outlines the requirements required by an employee
Contents in Job Specification
- Qualifications
- Experience
- Training
- Skills
- Responsibilities
- Emotional Characteristics
- Sensory Demands
Define Internal recruitment
Vacancy is filled by an existing employee of the business
Pros/Cons of Internal recruitment
Pros:
1. Saves time and money
Cons:
1. No new skill/experience coming in business
2. Jealousy among workers
Define External recruitment
Vacancy is filled by someone who is not an existing employee/will be new to the business
Types of Job Advertisement
- Local/national newspapers
- Job centres
- Recruitment agencies
Process of Selection of a Job
- Shortlisted applicants CV’s2. Interview3. Contract of employment
What does Interview asses?
- Applicant’s ability to do job
- Applicant’s personal/character qualities
Define Contract of Employment
Legal agreement between employer and employee
Content in Contract of Employment
- Name of employer/employee
- Job title
- Hours to work
- Salary
- Holiday entitlement
Types of Contract of employment
- Part-Time employment 2. Full-Time employment
Pros/Cons to Employer of Part-Time Employment
Pros:
1. More flexible hours of work
2. Easier to make employees work at busy times
3. Works less hours and so takes lower pay
4. Less expensive than full-time workers
Cons:
1. Less chance to be trained because worker sees job as temporary
2. Takes longer to recruit
3. Less committed to the business
4. less likely to be promoted
5. More difficult to communicate
Pros of Training
Pros:
1. Improve skill/knowledge
2. Increased efficiency
Types of Job Training
- Induction training2. On-the-job training3. Off-the-job training
Define Induction Training
An introduction given to new employee about the business
Pros/Cons of Induction Training
Pros:
1. Helps new employees to settle in job quickly
2. Less chance to make mistakes
Cons:
1. Time-consuming
2. Wages paid whilst training
Define On-the-job Training
Watching a more experienced worker doing the job
Pros/Cons of On-the-job Training
Pros:
1. Less costs than off-the-job training
2. Worker produces whilst training
Cons:
1. Production time lost
2. Bad habits might transfer
Define Off-the-job training
Trained away from the workplace by specialist trainer
Pros/Cons of Off-the-job training
Pros:
1. Increase range of skills (Multi-skilled)
Cons:
1. Expensive
2. No production
3. Worker can leave easily
Define Workforce Planning
Number and skills of employees required
Why downsize workforce?(reduce no. of employees)
- Introduction of automation2. Less demand of product3. Business closure4. Relocating factory abroad5. Business has merged
Ways to downsize workforce
- Dismissal2. Redundancy3. Retirement
Define Dismissal
When worker is fired because of them
Define Redundancy
When worker is fired not because of them
Types of Legal Controls over Employment Issues
- Protection from unfair discrimination2. Protection from unfair dismissal3. Health/safety at work4. Wage protection
Define Industrial Tribunal
Legal meeting that considers workers complaints of unfair dismissal/discrimination at work
Define Communication
Transfer of a message from sender to receiver
Define Internal communication
Communication between two members of same organisation
Define External communication
Communication between a organisation and another organisation/individual
Contents of Effective communication
- Sender2. Medium of communication3. Receiver4. Feedback
Define One-way communication
Message which doesn’t require feedback
Define Two-way communication
When a receiver gives response to a message received
Pros of Two-way communication
Pros:1. Ensure receiver understand/does it2. Motivate employees
Define Downward Communication
Message from managers to subordinate
Define Upward communication
Message/feedback from subordinate to manager
Define Horizontal communication
Communication between people on same level of organisation structure
Types of Communication methods
- Verbal2. Written3. Visual
Examples of Verbal communication
- Telephone2. Face-to-Face3. Meeting
Pros/Cons of Verbal communication
Pros:1. Quick/efficient2. Opportunity for feedback3. Speaker can reinforce the messageCons:1. Can take long if there is feedback/discussion2. Can’t guarantee other’s listening/understood the message3. No written record
Examples of Written communication
- E-mail2. Letter3. Socail Media4. Signboard5. Text message
Pros/Cons of Written communication
Pros:1. Written record2. Include details3. Can be copied/sent to many people4. Quick/CheapCons:1. Feedback may not be possible2. Can’t ensure message has been received3. Language could be difficult to understand4. Long message could disinterest the receiver5. Can’t reinforce message
Examples of Visual communication
- Poster2. Presentation3. Video4. Diagram5. Charts
Pros/Cons of Visual communication
Pros:1. Information can be in appealing way2. Used with written comunicationCons:1. No feedback 2. May not be understood
Factors affecting Communication choice
- Speed2. Cost3. Message details4. Leadership style5. No. of receiver6. Written record7. Feedback
Dedine Formal communication
Message sent through established channels using professional language
Define Inforamal communication
When information sent/received with use of everyday language
Define Communication Barrier
Factors that stop effective communication
Types of Communication Barrier
- Problem with sender2. Problem with medium3. Problem with receiver4. Problem with feedback
Types of Problem/Solution with Sender
Problem: Language used is difficult to understand Solution: Use understandable languageProblem: Use of verbal communication but speak quickly/not clearSolution: Make message clear, ask feedback to ensure understaningProblem: Sends wrong message/receiverSolution: Make sure it’s the right message/receiverProblem: Message too long/detail prevent main point to be understoodSolution: Message should be breif to the point
Types of Problem/Solution with Medium
Problem: Message may be lostSolution: Insist on feedback, no feedback = message lostProblem: Wrong channel usedSolution: Select appropriate channelProblem: Message sent down long cahin of command may be distortedSolution: Use shortest possible channelProblem: Breakdown of mediumSolution: Use other forms of communication
Types of Problem/Solution with Receiver
Problem: Might not listen/pay attentionSolution: Ask for feedback, emphasise the messageProblem: May not like/trust sender, unwilling to do itSolution: Build trust, use another sender
Types of Problem/Solution with Feedback
Problem: No feedback receivedSolution: Use different channelProblem: Feedback is distortedSolution: Direct communication of subordinate and manager