Ch 1 Flashcards
What is nonverbal communication?
All unwritten and unspoken messages, whether intended silent or not; silent signals conveyed by body language, gestures, eye contact, appearance, and other factors.
What are soft skills?
Essential career attributes that include the ability to communicate, work well with others, solve problems, make ethical decisions, appreciate diversity, and display professionalism.
What is context?
A cultural dimension that refers to the stimuli, environment, or ambience surrounding an event.
What is communication style?
A cultural dimension that refers to the way individuals communicate and use words.
What is culture?
A complex system of shared values, traits, morals, and customs that molds the way people think, behave, and communicate.
What is individualism?
A cultural dimension that refers to an attitude of independence and freedom from control; common in low-context cultures.
What is time orientation?
A cultural dimension that refers to how individuals perceive and use time.
What is power distance?
A dimension of culture that refers to how people in different societies cope with inequality and how they relate to powerful individuals because of their wealth, position, seniority, or age.
What is low-context cultures?
A culture in which communicators tend to be logical, analytical, and action oriented; messages are explicit; Swiss, German, and American cultures are considered low-context.
What is high-context cultures?
Cultures such as those in Asian, Arabian, and South American countries whose members tend to be intuitive and contemplative, relying on unwritten social rules.
What is ethnocentrism?
The belief in the superiority of one’s own culture; judging others by one’s own values.
What is stereotype?
An oversimplified behavioral pattern applied to entire groups.
What is Tolerance?
A willingness to learn about and practice beliefs and practices different from one’s own; being open-minded and receptive to new experiences.
What is empathy?
The ability to share another person’s experiences and emotions; thinking of how the receiver feels and is likely to respond.
What is groupthink?
An absence of critical thinking sometimes found in homogenous groups.
