Certificate Final Exam

Question 1

Any team leader may face several challenges. For one type of leadership style, while the leader has been chosen by the group, some team members may feel ignored and that the leader does not represent their interests. What kind of leader does this describe?

Select one:

a. Emergent
b. Autocratic
c. Democratic
d. Leader-as-conductor

Answer 1

c. Democratic

Question 2

One of the members of your group continually interrupts when other members are speaking. He continually attempts to insert his point of view and tries to steer the project into a different direction. Which of the following team roles does this describe?

Select one:

a. Blocker
b. Evaluator
c. Recognition seeker
d. Special-interest pleader

Answer 2

a. Blocker

Question 3

Which of the following best describes a press conference?
Select one:
a. A written document outlining a need
b. Informal presentation of information
c. Presentation of information to the media
d. A prepared scenario that organizes information

Answer 3

c. Presentation of information to the media

Question 4

Which sentence in this statement from former Speaker of the House John Boehner’s press conference on raising the debt ceiling is an example of an ethical lapse in presenting information?

“(1) Our disagreement is over the idea of raising taxes on the very people we’re asking to create jobs in our country. (2) I agree with the president that the national debt limit must be raised, and I’m glad that he made the case for it today. (3) But the American people will not accept – and the House cannot pass – a bill that raises taxes on job creators. (4) The House can only pass a debt limit bill that includes spending cuts larger than the hike in the debt limit, as well as real restraints on future spending.”

Select one:

a. The first sentence
b. The second sentence
c. The third sentence
d. The fourth sentence

Answer 4

c. The third sentence

Question 5

Nera has an idea for a new product that would bring in income for her organization. She wants to share her idea in a persuasive manner, include a defined outcome, and show how it might solve the company’s need for additional income. What type of document should Nera write?

Select one:

a. Analytical Report
b. Business Proposal
c. Marketing Material
d. Letter to the Supervisor

Answer 5

b. Business Proposal

Question 6

Which of the following statements about open-and closed-ended questions is accurate?

Select one:

a. Closed-ended questions limit the range of answer options.
b. Closed-ended questions allow for a range of answer options.
c. Open-ended questions can only be answered in one way.
d. Open-ended questions may be answered with a “yes” or “no” response.

Answer 6

a. Closed-ended questions limit the range of answer options.

Question 7

You give presentation to a group of diverse workers at a manufacturing plant. Some of these people are from top management, others are line workers, and others have mid-level positions. Which of the following characteristics will you exhibit when you share your material in a way that is relevant to your entire audience?

Select one:

a. Ethics
b. Egalitarianism
c. Formality
d. Preparedness

Answer 7

b. Egalitarianism

Question 8

You have just presented a speech to a local business group about the ways your company can meet their organizational needs. After the speech, you consider the response from the audience and the ways you can enhance your presentation in the future. Which of the following communication contexts does this behavior represent?

Select one:

a. Mass communication
b. Public communication
c. Interpersonal communication
d. Intrapersonal communication

Answer 8

d. Intrapersonal communication

Question 9

Your company installs roofing. Your marketing department has come up with a new campaign that uses a quote from John F. Kennedy, “The time to repair the roof is when the sun is shining.” Which of the following legalities would you be violating if you used this quote without stating the source?

Select one:

a. Libel
b. Slander
c. Plagiarism
d. Copyright infringement

Answer 9

c. Plagiarism

Question 10

You converse with a colleague, and find that you are both receivers and sources of information at the same time. In which of the following communication models are you participating?

Select one:

a. Constructivist
b. Interpersonal
c. Intrapersonal
d. Transactional

Answer 10

d. Transactional

Question 11

Bill and Nancy are part of a team responsible for determining steps for manufacturing a new racing bicycle. They are now conducting a cost-benefit analysis. Which stage of the group problem solving process have they reached?

Select one:

a. Decide on a solution
b. Implement a solution
c. Analyze the problem
d. Consider possible solutions

Answer 11

c. Analyze the problem

Question 12

Which of the following behaviors do many expatriates experience after living abroad for extended periods of time?
Select one:
a. They tend to adopt the ways of the host country
b. They tend to resent the culture of their host country
c. They tend to resent the culture of their home country
d. They tend to only socialize with natives of their host country

Answer 12

a. They tend to adopt the ways of the host country

Question 13

A recent memo to your division includes the word “immediate” as it relates to action that must be taken by employees. Everyone in the group understands the meaning of this word and responds accordingly. Which of the following meanings of language does this represent?

Select one:

a. Connotative
b. Contextual
c. Denotative
d. Paradigm

Answer 13

c. Denotative

Question 14

Restating a message in your own words (as a message-receiver) and asking questions (as a message-sender) are ways to encourage which process?

Select one:

a. Hearing
b. Active listening
c. Focusing your thoughts
d. Fostering internal dialogue

Answer 14

b. Active listening

Question 15

Which of the following best describes co-languages?

Select one:

a. They create common ground for all people within a culture.
b. They are not distinct from primary languages and do not include slang.
c. They are not distinct from primary languages and do not include jargon.
d. They exist and interact with a dominant language but are distinct from it.

Answer 15

d. They exist and interact with a dominant language but are distinct from it.

Question 16

Which of the following characteristics about the concept of self are subject to change over time?

Select one:

a. Values
b. Beliefs
c. Attitudes
d. Looking-glass self

Answer 16

b. Beliefs

Question 17

Which of the following elements of communication is represented by these examples of oral and written applications?

Oral Application: “Sue misses a call from Jack because she didn’t take into account the time difference in their locations.”

Written Application: “Jack waits for a call from Sue, but she doesn’t call.”

Select one:

a. Channel
b. Context
c. Environment
d. Interference

Answer 17

d. Interference

Question 18

As part of the team that creates designs and styles for shoes, the members of your group are empowered to make decisions about materials, colors, patterns and other aspects of shoe design. Each member takes pride in his or her work and little supervision of employees is needed. Which of the following management theories describes the ways in which these workers are viewed?

Select one:

a. Theory X
b. Theory Y
c. Control theory
d. Motivational theory

Answer 18

b. Theory Y

Question 19

An office manager sends a memo to the organization noting that for three consecutive days during the past two months, employees have shown up for work at least 30 minutes late. She anticipates that these poor punctuality practices will continue in the future. Which of the Gestalt organizing principles does this illustrate?

Select one:

a. Continuity
b. Similarity
c. Symmetry
d. Uniformity

Answer 19

a. Continuity

Question 20

Matt is conducting research for a speech he has been asked to present, and has come across several studies with evidence he would like to include in his presentation. Matt needs to know who conducted the studies, how they were conducted, and who funded the studies. Why does he need to know this information?

Select one:

a. To change audience perceptions.
b. To meet the expectations set by OSHA.
c. To create a more culturally inclusive presentation.
d. To avoid including biased information in his presentation.

Answer 20

d. To avoid including biased information in his presentation.

Question 21

Which of the following best describes the goal of a negative news message?

Select one:

a. To be clear and concise in your delivery and content
b. To avoid using a buffer to communicate your message
c. To present the information from the viewpoint of the messenger
d. To present your point of view, but avoid offering an explanation

Answer 21

a. To be clear and concise in your delivery and content

Question 22

Sharing negative news with the public in an effective way can be challenging. A meaningful headline is essential to ensure your message is received effectively. Which of the following press release headlines is most effective, clear, and concise?

Select one:

a. Hostess Brands is Closed
b. NETDAY96 For Our State Announced
c. Ralph Lauren Corporation Announces CEO Departure
d. ING Rebalances Hedge Portfolio for Employee Options

Answer 22

c. Ralph Lauren Corporation Announces CEO Departure

Question 23

You are composing a letter to a prospective client, describing the services your company provides and how those services are delivered to each customer. Which of the following styles should you use when writing this letter?

Select one:

a. Indirect, because you do not want to appear pushy
b. Plain English, because you want to be clear and concise
c. Formal, because you do not want to that a relationship exists
d. Conversational, because you want to develop rapport as soon as possible

Answer 23

b. Plain English, because you want to be clear and concise

Question 24

This transcript won first place in the elevator speech stage of a business plan competition at the University of Dayton. Even so, it deviates from the recommended content of elevator speeches. Which of the following describes that deviation?

Let’s face it. Sometimes, men just don’t understand women, and that’s OK. We don’t expect you to all the time. But it would be nice if a male who was developing an iPhone app for us understood us better. Ten million female iPhone users have repeatedly shown interest in the app market. But there are two problems here: One, not a lot of apps exist for women and, two, the apps that do exist kind of fall short of the mark – and that’s mainly because men are developing them. So, our team, we believe we can connect with this dissatisfied and under-targeted market to develop very tailored apps specifically for women. We’re seeking a $100,000 investment in exchange for a 25% stake in equity and a 10x return. We’ll roll out one app quarterly, starting in six months from the initial investment. We expect break-even to occur by the end of year one. We’re MissApp, we’re designing for women, and it’s because, well, women like technology too.

Select one:

a. It does not begin with a hook.
b. It does not introduce the speaker.
c. It does not cover benefits or advantages.
d. It converses with the audience too informally.

Answer 24

b. It does not introduce the speaker.

Question 25

A acts on B, which in turn can influence D by acting through C1, C2, or C3. If a public speaker presents the diagram shown below to illustrate this process, the use of that visual aid reflects which cognate strategies?

A–>B–>C1–>D
^–>C2–>^
^–>C3–>^

Select one:

a. Emphasis, Credibility, Purpose, Perception
b. Credibility, Arrangement, Emphasis, Pathos
c. Emphasis, Arrangement, Clarity, Conciseness
d. Arrangement, Expectations, Relationships, Ethos

Answer 25

c. Emphasis, Arrangement, Clarity, Conciseness

Question 26

Which of the following statements about presenting negative news in written form is true?

Select one:

a. It is not open to interpretation.
b. It is usually open to interpretation.
c. It allows more time to preparation of the message.
d. It allows the sender to put the message together hastily.

Answer 26

c. It allows more time to preparation of the message.

Question 27

As Director of Human Resources, you are responsible for communicating new policies to employees. During an earlier meeting, you informed employees that the number of sick days had been reduced and that they would not have as many paid holidays. Employees did not respond well. The company added paid vacation days to offset the new policy. At the most recent meeting, employees were not as hostile. Which of the following explains the improved reception at the second meeting?

Select one:

a. Persuasion
b. Motivation
c. Reciprocity
d. Measurable gain

Answer 27

d. Measurable gain

Question 28

How can introductions be used to ensure that a meeting is productive?

Select one:

a. They should be conducted following a roll call
b. They need not be done if there is no new business
c. They should be conducted even if only one person is new
d. They need not be done if there is only one new person in attendance

Answer 28

c. They should be conducted even if only one person is new

Question 29

Mutuality means to evaluate viewpoints, find common ground, and ensure that communication does which of the following?

Select one:

a. Is inclusive
b. Is exclusive
c. Is ethnocentric
d. Serves one purpose

Answer 29

a. Is inclusive

Question 30

Racist language can be found in blunt statements and in subtle references. Which of the following could begin a racist statement?

Select one:

a. “Those people…”
b. “Students are always…”
c. “New employees need…”
d. “Leaders and managers differ in…”

Answer 30

a. “Those people…”

Question 31

By understanding that our ____ are not the only ones possible, we can limit ethnocentrism and improve ____ communication.

Select one:

a. ideas; learning
b. minds; perceptual
c. theories; scientific
d. perceptions; intercultural

Answer 31

d. perceptions; intercultural

Question 32

Words stand for ideas and things, but they are not the same as those ideas and things. Which of the following is part of the semantic triangle?

Select one:

a. Definition
b. Nature
c. Person
d. Thought

Answer 32

d. Thought

Question 33

Monika is preparing for an interview at a healthcare organization. She is excited, and imagines the types of questions she will be asked. She even allows herself to visualize her office. What type of communication is Monika taking part in?

Select one:

a. Intracultural
b. Intercultural
c. Intrapersonal
d. Interpersonal

Answer 33

c. Intrapersonal

Question 34

Bob is the head of a group that has been tasked with creating a tagline for the company’s new advertising campaign. Other tasks associated with this project include creating graphics to illustrate the tagline, writing a jingle for a commercial, and drafting designs for a website. Each member of the group has ideas about every element of the project, which has made it difficult for any work to get done. As leader of the group, Bob has determined that members of the group with specific expertise in each discipline should work together. What kinds of groups is Bob creating?

Select one:

a. Microgroups
b. Primary groups
c. Reference groups
d. Secondary groups

Answer 34

a. Microgroups

Question 35

One of a company’s primary products has malfunctioned in several situations and caused several injuries. The CEO of the company issued a public statement about the events and how the company will address the situation. A press conference will be held at the end of the day. Which of the following elements of a crisis communication plan do these actions represent?

Select one:

a. Designating a spokesperson
b. Presenting a thesis statement
c. Assessing needs for examination
d. Offering an organizational culture statement

Answer 35

a. Designating a spokesperson

Question 36

Source is one of the eight essential components of communication. Which of the following is the best description of source?

Select one:

a. The response to messages
b. The setting, scene, or expectations
c. Imagines, creates, and sends messages
d. The physical or psychological atmosphere

Answer 36

c. Imagines, creates, and sends messages

Question 37

As a new employee at your company, you are uncertain about how you will fit in, fearful about the unfamiliarity of a new job, and worried about how you will get acquainted with your co-workers. Which of the following theories describes your behavior?

Select one:

a. Dyadic Theory
b. Reciprocal Theory
c. Social Penetration Theory
d. Predicted Outcome Theory

Answer 37

c. Social Penetration Theory

Question 38

You are meeting with a new client in the client’s home city. Via email, you have agreed to meet at the downtown Starbucks. You arrive at the city limits, make your way to the center of the town, and enter the Starbucks at the major intersection. After waiting for 20 minutes, you contact the client to find out why he hasn’t arrived yet. To your surprise, the client says that he is waiting for you at the Starbucks at the edge of town. Your interpretation of “downtown” meant the middle of the city; the client’s interpretation of “downtown” referred to a direction. Which of the following describes this misunderstanding?

Select one:

a. Bypassing
b. Formatting
c. Introspecting
d. Reflecting

Answer 38

a. Bypassing

Question 39

Which type of visual communication shows the audience an item that is crucial to see for it to be understood in discussion, such as evidence in a criminal trial?

Select one:

a. Pie Graph
b. Bar Graph
c. Illustration
d. Actual Object

Answer 39

d. Actual Object

Question 40

A meeting about whether or not employees should be able to work from home for a few days a week has evolved into a discussion about employee benefits, vacation days, and other issues. As the leader of this meeting, you want to ensure that the main purpose of the meeting is resolved. Which of the following activities will enable you to ensure that the work-from-home issue is addressed?

Select one:

a. Redirect the discussion by highlighting the agenda
b. Adjourn the meeting and set a new date for this issue
c. Enable the discussion to continue and set a new date for this issue
d. Participate in the extended discussion to guide it back to the original issue

Answer 40

a. Redirect the discussion by highlighting the agenda

Question 41

A presentation where the speaker is showing the audience how to operate a product serves what main purpose?

Select one:

a. To create
b. To inform
c. To persuade
d. To demonstrate

Answer 41

d. To demonstrate

Question 42

During a meeting, your client makes a comment about how she wants to “make sense of things.” Which of the following predicates of rapport does this represent?

Select one:

a. Visual
b. Emotional
c. Kinesthetic
d. Auditory Digital

Answer 42

d. Auditory Digital

Question 43

Which of the following is the most important rule of public interviews?

Select one:

a. Interviews matter less in a crisis communication situation.
b. Any information you share could be quoted by entertainment or news media.
c. Everything the interviewee says must be able to be condensed down to thirty second or less.
d. Never say anything you would not feel comfortable hearing quoted out of context on the evening news.

Answer 43

b. Any information you share could be quoted by entertainment or news media.

Question 44

Which of the following is associated with defensive communication?

Select one:

a. Small talk
b. Gunnysacking
c. Empathetic listening
d. Face-saving strategies

Answer 44

d. Face-saving strategies

For sure not
b. Gunnysacking

Question 45

*
Which of the following statements best describes the goal of business communication?

Select one:

a. To elevate one’s position in the company.
b. To receive information that leads to a result.
c. To share all information necessary to achieve a business result.
d. To receive information that helps the businessperson build a case for the sale.

Answer 45

b. To receive information that leads to a result.

For sure not c. To share all information necessary to achieve a business result.

Question 46

If your skills, experience, education, and accomplishments are the perfect fit for a specific job opening, what type of resume should you submit with your application?

Select one:

a. Targeted
b. Scannable
c. Functional
d. Reverse chronological

Answer 46

a. Targeted

Question 47

You patented an invention, and you are now seeking investors to help manufacture and market your product. You are in the process of writing a business plan. Which of the following sections of your document will contain the idea behind your product?

Select one:

a. Background
b. Benefits
c. Market analysis
d. Proposal

Answer 47

d. Proposal

Question 48

You have just been promoted to a manager position in your department. Having worked with the employees you will now be supervising, you have learned that they have a strong work ethic. As a result, you anticipate that their productivity will continue under your supervision. Which of the following concepts does this illustrate?

Select one:

a. Beliefs
b. Attitudes
c. Looking-glass image
d. Self-fulfilling prophecy

Answer 48

d. Self-fulfilling prophecy

Question 49

*
You are presenting your organization’s plans for the coming year to shareholders. This information is designed in a way that will help them determine which way they should vote on these plans. Which of the following tactics is essential in ensuring that the audience will listen to what you have to say?

Select one:

a. Keep your presentation brief
b. Make the information relevant
c. Present the information in a novel way
d. Use framing to describe the information

Answer 49

b. Make the information relevant

Question 50

As you begin your new role at one of your organization’s foreign locations, you are determined to be as effective as possible in your interactions with the people in your new office, as well as the people who are native to the country. Which of the following interpersonal communication strategies should you integrate into your behavior?

Select one:

a. Take a global perspective of your new location
b. Focus on personal interactions and experiences
c. Assume similarity in your personal interactions
d. Focus on your general observations of the culture

Answer 50

d. Focus on your general observations of the culture

Question 51

You are writing a letter to a customer in response to their complaint. Your comments include the resolution you are proposing to the customer and how their complaint is being addressed by your company. In which part of the letter will these comments appear?

Select one:

a. The body
b. The conclusion
c. The introduction
d. The attention statement

Answer 51

a. The body

Question 52

One of your competitors publicized a recent crisis at your company. You remedied the situation and sought to communicate the resolution to the public. However, your competitor is continuing the campaign, even though you anticipate that their message has lost ground. Which of the following elements of emotional communication is likely occurring?

Select one:

a. Emotional appeal
b. Emotional testimony
c. Emotional resistance
d. Emotional expression

Answer 52

c. Emotional resistance

Question 53

For two days, Brazilian hosts entertained a Swiss business delegation with trips to Brazilian cultural events and tourist locations. On the third day, they presented a concise, effective business proposal to the Swiss. However, by then, the Swiss had decided against investing, because they felt the Brazilians had spent too much time entertaining and not enough time on business. The Swiss wanted more time spent on actual business as a gesture of perceived importance. Which of the following characterizes the divergence in the Swiss and Brazilian cultural orientations in this example?

Select one:

a. Direct vs. indirect
b. Materialism vs. relationships
c. Future-oriented vs. present-oriented
d. Low power distance vs. high power distance

Answer 53

a. Direct vs. indirect

Question 54

Which of the following perception factors will most likely impact employees of a company that is moving to a new office due to changes in management?

Select one:

a. Cultural
b. Physical
c. Psychological
d. Social

Answer 54

c. Psychological

Question 55

Your job requires you to interact with clients from all different industries. Some of these industries are familiar to you and others are areas in which you have little experience. In order to ensure that you are able to carry out your responsibilities and better meet customer needs, you conduct research on these fields. Which of the following levels of Maslow’s Hierarchy of Needs does your behavior represent?

Select one:

a. Self-actualization
b. Safety
c. Need to know
d. Self-esteem

Answer 55

a. Self-actualization

Question 56

During a presentation, you provide your audience with an example of how the concept you are exploring is used in everyday life. Which of the following strategies for improving verbal communication are you using?

Select one:

a. Defining your terms
b. Using precise words
c. Considering your audience
d. Checking for understanding

Answer 56

a. Defining your terms

Question 57

Paul is flying to a big meeting and typing an email to his coworker. He is sitting near a couple talking about their vacation and comforting a small child. He hears their conversation and the child’s voice as incidental sounds. If Paul is filtering out this outside noise as not important, even though it is obviously present, what action is Paul likely taking part in?

Select one:

a. Active listening
b. Voluntary hearing
c. Accidental hearing
d. Accidental listening

Answer 57

c. Accidental hearing

Question 58

Two individuals in a newly-formed group have conflicting views about which one should lead the group. The conflict is resolved when the members take a vote. The conflict and the vote represent which stages in group development?

a. Forming and norming
b. Forming and storming
c. Storming and norming
d. Norming and performing

Answer 58

Storming and norming

Question 59

Bill’s job as an account manager is to work with clients in his local area. Recent organizational changes require all employees to have contact with the company’s global offices and clients in foreign regions. At a training session, employees were given examples of how to interact with employees and clients from these nations. Most employees understood the nature of these exercises and were open to learning how to work with people from different backgrounds and cultures. Bill, however, was very open in his comments about his opinions of people from these nations, and he claimed they were not as knowledgeable and skilled as the clients he works with in his home country. Which of the following behaviors is Bill demonstrating?

Select one:

a. Persuasion
b. Receptiveness
c. Ethnocentrism
d. Non-judgmentalism

Answer 59

Ethnocentrism

Question 60

Which of the following parts of a negative news message involves neutral or positive information?

Select one:

a. Buffer
b. Explanation
c. Redirect
d. Soft sell

Answer 60

a. Buffer

Question 61

You are meeting with a client who speaks very quickly. How should you speak with this client to help build rapport?

a. Speak at your normal pace, since that is natural for you.
b. Speak at a rate that matches the client’s speech to mirror their pattern.
c. Speak more slowly than the client to reduce the pace of the conversation.
d. Speak more quickly than the client to keep the conversation going at a rapid pace.

Answer 61

b. Speak at a rate that matches the client’s speech to mirror their pattern.

Question 62

Which of the following statements about language is true?

a. It is a system of symbols, words, and gestures used to communicate meaning.
b. It is cultural; if you are not born into the culture, you cannot learn the language.
c. Very complex ideas, like mathematical concepts, cannot be conveyed through language.
d. All meaning in language is conveyed by words; dictionaries contain all possible meanings.

Answer 62

a. It is a system of symbols, words, and gestures used to communicate meaning.

Question 63

Which of the following is the central element of any rhetorical situation?

Select one:

a. The context
b. The purpose
c. The audience
d. The expectations

Answer 63

c. The audience

Question 64

Timothy Harris founded a company and received the Indiana Governor’s Award for Achievement in Business and Entrepreneurship in 2011. After hearing of his accomplishments, you decide to launch a business of your own. You have no experience or education in the field, and the industry you are thinking about entering has a number of vibrant competitors. Your friends and family are discouraging you from taking this step, but you have chosen to ignore their comments, have stopped communicating with them, and continue to think about your new business. Your behavior is an example of which of the following?

Select one:

a. Internal monologue
b. Social communication
c. Interpersonal monologue
d. Interpersonal communication

Answer 64

a. Internal monologue

Question 65

A German investment firm sent a delegation to China to explore a joint project that seemed very promising. During the first two days of the visit, the Chinese hosts entertained the delegation with trips to Chinese cultural events and tourist locations. On the third day, they gave a sharp, effective presentation on the business venture, but by then, the Germans had decided against investing, because they felt the Chinese had spent too much time entertaining and not enough time on business. Which aspect of intercultural communication explains the Germans’ error?

Select one:

a. Ethnocentrism
b. Racial prejudice
c. Intercultural localizing
d. Intercultural inexperience

Answer 65

d. Intercultural inexperience

Question 66

You have always done well at work, but your new supervisor criticizes your performance and output. After two weeks on the job, you are no longer pleased with your work and your productivity decreases. Which of the following concepts does this represent?

Select one:

a. Self-image
b. Self-esteem
c. Looking-glass self
d. Self-fulfilling prophecy

Answer 66

d. Self-fulfilling prophecy

Question 67

The following groups reflect which of the Gestalt organizing principles, respectively?

“A house, its lawn, its garage”

“Step 1, Step 2, Step 3”

“Peanut butter, cream cheese, margarine.”

Select one:

a. Similarity, symmetry, closure
b. Closure, proximity, symmetry
c. Figure and ground, continuity, similarity
d. Symmetry, figure and ground, uniformity

Answer 67

c. Figure and ground, continuity, similarity

Question 68

Which of the following is a declarative statement that captures the main idea of a speech while using specific language and reflecting the characteristics of the intended audience?

Select one:

a. Speech map
b. Attention-getter
c. Thesis statement
d. Rhetorical situation

Answer 68

c. Thesis statement

Question 69

Which of the following would be an effective strategy for determining if an audience would understand your presentation, given that you already know their demographics?

Select one:

a. Connect with an audience member in advance
b. When using unfamiliar terms, try not to contextualize them
c. Ask someone with different characteristics from your audience
d. Use jargon that is understood by some of your audience members

Answer 69

a. Connect with an audience member in advance

Question 70

Your company promotes worker participation, emphasizes job rotation, skills development, and loyalty to the company. This represents a combination of both American and Japanese styles of management, and is known as which of the following theories?

Select one:

a. Theory Y
b. Theory Z
c. Influence Theory
d. Motivational Theory

Answer 70

b. Theory Z

Question 71

Which of the following statements about communication is true?

Select one:

a. Few people are good communicators.
b. Outside factors never influence communication.
c. Manual dexterity always influences your ability to communicate.
d. Inability to communicate impacts your sense of self (self-concept).

Answer 71

d. Inability to communicate impacts your sense of self (self-concept).

Question 72

If you were asked to write a section of a company report, which type of writing style would you use and why?

Select one:

a. Formal. Reports should be written in clear business language.
b. Casual. Using everyday language in makes you seem more relatable.
c. Approachable. This type of language shows that you care about the average person.
d. Colloquial. Using slang in the report will show readers that you are connected to society.

Answer 72

a. Formal. Reports should be written in clear business language.

Question 73

Why is jargon considered a barrier to communications?

Select one:

a. It is sexist and uses gender as a discriminating factor.
b. It is words or phrases that have lost their impact through overuse and time.
c. It substitutes one word for another that may not be understood by everyone.
d. It is occupation-specific, and some people may not understand the reference.

Answer 73

d. It is occupation-specific, and some people may not understand the reference.

Question 74

What kind of table should be in a meeting room if the collaboration among attendees is required?

Select one:

a. Square
b. Round
c. U-shaped
d. Rectangle

Answer 74

b. Round

Question 75

Under which type of leader is there an emphasis on the group, orientation, and education?

Select one:

a. Leader-as-coach
b. Leader-as-director
c. Leader-as-conductor
d. Leader-as-technician

Answer 75

a. Leader-as-coach

Question 76

If a commuter is thinking about a project at work and stops to listen to an ad on the radio, her shift in attention is probably the product of which of the following?

Select one:

a. Selective attention
b. Selective retention
c. Selective exposure
d. Selective perception

Answer 76

a. Selective attention

Question 77

You are considering using a moderator as part of your presentation for a press conference. What role does a moderator play at a press conference?

Select one:

a. Prepare visual and audio aids
b. Hand out copies of your statement
c. Redirect the press conference if it goes off-topic
d. Ensure that seats are given to legitimate media representatives

Answer 77

c. Redirect the press conference if it goes off-topic

Question 78

You are preparing a message that will introduce your company’s new product. It is difficult to tailor the message to your audience, given the outlet you are using. Which of the following communication contexts is being used?

Select one:

a. Mass communication
b. Segmented communication
c. Group communication
d. Interpersonal communication

Answer 78

a. Mass communication

Question 79

Which of the following includes correct components of the Transactional Model of Communication?

Select one:

a. Receiver, Noise, Static, Source
b. Source, Receiver, Context, Static
c. Source, Receiver, Context, Message
d. Source, Receiver, Context, Negotiated Meaning

Answer 79

c. Source, Receiver, Context, Message

Question 80

A former spokesperson was quoted as saying “What you heard is not what I meant.” This statement acknowledges how negotiating and confirming meaning is an important part of the communication process. Which communication model focuses on this issue?

Select one:

a. Constructivist
b. Interpersonal
c. Intrapersonal
d. Transactional

Answer 80

a. Constructivist

Question 81

Your small group has been tasked with coming up with a new menu for your company’s employee cafeteria. Many employees want to be a part of the process and have joined your group. As a result, the large number of people in the group has created an overwhelming growth in interactions and has made it difficult to come to any decisions. Retaining the numbers of the original small group would have facilitated better results. How many members make up this kind of small, more efficient group?

Select one:

a. One to two people
b. Three to eight people
c. Nine to fifteen people
d. Sixteen to thirty people

Answer 81

b. Three to eight people

Question 82

George will be part of the group that is creating a new tool for his company. The profile and mechanics for this tool are new and very different from previous models, but George feels that his past design experience will be applicable to this project. Which of the following describes George’s expectations?

Select one:

a. Conventions
b. Preunderstanding
c. Selection
d. Stimuli

Answer 82

b. preunderstanding

Question 83

$
Which of the following accurately describes the nature of interpersonal communication?

Select one:

a. It does not focus on prior history
b. Emphasis is placed on the relationship
c. It is not distinct from personal interaction
d. It is dependent on the size of the audience

Answer 83

c. It is not distinct from personal interaction

For sure not B and not D.

Question 84

Which of the following lists the three types of messages?

Select one:

a. Ethos, pathos, and logos
b. Good news, last news, and neutral news
c. Primary news, secondary news, and last news
d. Primary news, secondary news, and auxiliary news

Answer 84

d. Primary news, secondary news, and auxiliary news

Question 85

Which of the following formats is the most effective way to deliver a negative news message to your employee about his/her breach of acceptable work policies?

Select one:

a. Explain the problem in an email to the employee.
b. Leave a sealed note on the door of the employee’s locker.
c. Invite the employee to lunch and explain the problem then.
d. Ask the employee to meet with you privately in your office.

Answer 85

d. Ask the employee to meet with you privately in your office.

Question 86

In your role as a marketing manager, you are required to communicate with the manufacturing and sales departments, analyze the information you receive, and then share it with your marketing staff. You want to be as clear and effective as possible, and you need to understand the impact of both written and verbal communication. Which of the following accurately describes these processes?

Select one:

a. Written communication is rarely asynchronous, and verbal communication is often asynchronous.
b. Verbal communication is often more difficult to understand than written communication.
c. Written communication is often more difficult to understand than verbal communication.
d. Written communication is often asynchronous, while verbal communication is often synchronous.

Answer 86

d. Written communication is often asynchronous, while verbal communication is often synchronous.

Question 87

A shoe design company had a design process in place for many years. All employees operated with a clear understanding of the way the process worked. The company was sold, and the new owners implemented a new system. The employees are not pleased. Which of the following explains the employees’ preference for the original process?

Select one:

a. Context
b. Paradigms
c. Semantics
d. Symbolic

Answer 87

b. Paradigms

Question 88

What is the difference between exposition and interpretation?

Select one:

a. Exposition calls for public display of complex information and associated relationships, and interpretation calls for the adaptation of information for communication.
b. Interpretation calls for public display of complex information and associated relationships, and exposition calls for the adaptation of information for communication.
c. Exposition calls for the use of biased information, and interpretation calls for the display of complex information.
d. Exposition calls for public management of complex information and associated relationships, and interpretation calls for the adaptation of information for communication.

Answer 88

a. Exposition calls for public display of complex information and associated relationships, and interpretation calls for the adaptation of information for communication.

Question 89

You sent an email to your team with information about an upcoming project. In this email, you included the deadline for the project and the team members who will participate. However, you did not include a list of the tasks assigned to each member, or the hierarchy of who reports to whom. As a result, there is confusion and uncertainty about the project’s next steps. Which of the following activities should you have done with this email before you distributed it to the team?

Select one:

a. Bypassing
b. Proofreading
c. Reflecting
d. Targeting

Answer 89

c. Reflecting

Question 90

Carlo is listening to a peer share their perspective. Which action can Carlo to show that he is listening actively?

Select one:

a. Interrupt with questions
b. Restate the message in his own words
c. Repeat the phrase “I hear you” after each sentence
d. Check for environmental distractions every few seconds

Answer 90

b. Restate the message in his own words

Question 91

$
$
The company where you work is merging with another organization. It is not yet clear what this will mean for company employees and you are concerned for your job. You have contacted your supervisor and other organizational leaders to find out what this change will mean to you and how employees should handle the change. According to Schutz’s Theory of Interpersonal Needs, what kind of behavior are you exhibiting?

Select one:

a. Abdicrat
b. Autocrat
c. Undersocial
d. Underpersonal

Answer 91

c. Undersocial

For sure not

a. Abdicrat
b. Autocrat

Ch. 16.3

Question 92

Which of the following is an example of a categorical closed-ended question?

Select one:

a. “What is your birth date? – ____”
b. “What is your gender? – Male / Female”
c. “What are the most important factors when purchasing a grocery store product? – Price/Packaging/Shelf Location/Reputation”
d. “Do you feel that this is a high quality product? – Strongly Agree/Agree/Neither Agree nor Disagree/Disagree/Strongly Disagree”

Answer 92

b. “What is your gender? – Male / Female”

Question 93

Your company offers several different versions of a laundry detergent. At the upcoming company meeting, you want to present the percentage of sales each product represents. Which graphic will be the most effective in illustrating these numbers?

Select one:

a. Pie chart
b. Bar chart
c. Line graph
d. Table chart

Answer 93

a. Pie chart

Question 94

Cheryl has a strong work history, no gaps in employment, and can highlight specific skills and experiences. Which type of resume would best highlight Cheryl’s work history?

Select one:

a. Scannable
b. Functional
c. Combination
d. Reverse Chronological

Answer 94

d. Reverse Chronological

Question 95

The CEO of your major competitor is running an ad campaign in the newspapers and online stating that your products have caused harm and injury to numerous consumers, and that people should buy their products instead. As a result, your sales have declined and your company’s reputation has suffered. These claims are not true. Which of the following civil wrongs has been committed?

Select one:

a. Libel
b. Slander
c. Plagiarism
d. Copyright infringement

Answer 95

a. Libel

Question 96

John is presenting a new software system to all of the company’s employees. He is the expert on how the system works, the features and benefits of the program, and how it is an improvement over the old system. He knows that people don’t generally like change, and he expects that there will be many questions and comments from the audience. Which of the following behaviors should he exhibit to ensure that he and the audience can develop a relationship during the session that is interdependent?

Select one:

a. Ethics
b. Mutuality
c. Non-judgmentalism
d. Reciprocity

Answer 96

d. Reciprocity

Question 97

When we reveal something about ourselves, we expect that others will reciprocate. What is the formal term for this phenomenon?

Select one:

a. Risk
b. Dyadic effect
c. Self-disclosure
d. Social penetration

Answer 97

b. Dyadic effect

Question 98

Your thoughts about your company’s policies toward women and minorities is firm, and you continue to encourage management to treat employees in a more equitable manner. Which of the following characteristics does this behavior represent?

Select one:

a. Values
b. Beliefs
c. Attitudes
d. Self-image

Answer 98

a. Values

Question 99

As you prepare your next presentation to the sales department, you consider the elements you will cover during the meeting. You will discuss some issues that many employees have been talking about during the past few months. Which function of “gatekeeping” does your strategy represent?

Select one:

a. Culture
b. Framing
c. Repetition
d. Agenda setting

Answer 99

d. Agenda setting

Question 100

Which of the following describes the differences between hearing and listening?

Select one:

a. Hearing is focused, while listening is intentional
b. Hearing is intentional, while listening requires focus
c. Hearing is an active process, while listening is effortless
d. Hearing is effortless, while listening is an active process

Answer 100

d. Hearing is effortless, while listening is an active process

Question 101

You have been living and working in a foreign country for the past year. At the end of the year, you are planning a visit to your home country. Which of the following elements of the acculturation process are you likely to first experience upon returning home?

Select one:

a. Elation
b. Anxiety
c. Reintegration
d. Culture shock

Answer 101

b. Anxiety

Question 102

The purpose of a memo is to provide which of the following?

Select one:

a. Training for new business topics
b. General information about an issue
c. Specific information about an issue
d. Information to people outside of the organization

Answer 102

c. Specific information about an issue

Question 103

This transcript won first place in the elevator speech stage of a business plan competition at the University of Dayton. For a typical audience, what weakness in audience analysis does it exhibit?

Let’s face it. Sometimes, men just don’t understand women, and that’s OK. We don’t expect you to all the time. But it would be nice if a male who was developing an iPhone app for us understood us better. Ten million female iPhone users have repeatedly shown interest in the app market. But there are two problems here: One, not a lot of apps exist for women and, two, the apps that do exist kind of fall short of the mark – and that’s mainly because men are developing them. So, our team, we believe we can connect with this dissatisfied and under-targeted market to develop very tailored apps specifically for women. We’re seeking a $100,000 investment in exchange for a 25% stake in equity and a 10x return. We’ll roll out one app quarterly, starting in six months from the initial investment. We expect break-even to occur by the end of year one. We’re MissApp, we’re designing for women, and it’s because, well, women like technology too.

Select one:

a. It may be offensive to men.
b. It assumes the audience is all male.
c. Its informality does not suit its targeted investors.
d. It uses too many numbers in a brief period of time.

Answer 103

b. It assumes the audience is all male.

Question 104

Which of the following negative news statements is written in the most effective and meaningful way?

Select one:

a. “We are unsure about the impact this gas leak will have on the neighboring communities.”
b. “Customers should not be concerned about the recent news stories regarding the dangers associated with our product.”
c. “We have taken several steps to resolve the product malfunction and will be offering all customers the new version of the product free of charge.”
d. “To that end, we will take several actions to simplify our operations in 2017, including closing some of our company-owned stores and reducing staffing by a number of positions.”

Answer 104

c. “We have taken several steps to resolve the product malfunction and will be offering all customers the new version of the product free of charge.”

Question 105

You are about to be evaluated on your job performance during the past 6 months. You feel that you have met or exceeded your goals. However, during the meeting with your supervisor, he reviews your work as poor, and cites many examples of projects that were not completed on time or to specifications. You disagree with this assessment. What is the best way to respond to these comments?

Select one:

a. Stop your supervisor to point out the errors in the review.
b. Focus on your supervisor’s points and maintain professionalism.
c. Bring up past evaluations where you have received more positive feedback.
d. Repeat the words used by your supervisor to point out how the assessment is inaccurate.

Answer 105

b. Focus on your supervisor’s points and maintain professionalism.

Question 106

An ambitious middle-aged commuter stops thinking about her job to listen to an ad on the radio because it begins with a song she recognizes from her childhood. Which audience trait did the ad use to successfully grab her attention?

Select one:

a. Demographic
b. Education
c. Linguistic
d. Professional

Answer 106

a. Demographic

Question 107

As the CEO of a growing online travel service, you want to ensure that your company promotes trips that are popular with travellers of all ages. As part of your marketing campaign, you cite the growth in attendance at national parks. The National Park Service indicated that attendance in 2016 increased over attendance in 2015. Which of the following GASCAP/T organizing principles does mentioning the National Park Service represent?

Select one:

a. Authority
b. Generalization
c. Sign
d. Testimony

Answer 107

a. Authority

Question 108

Bill and Nancy are part of a team responsible for determining steps for manufacturing a new racing bicycle. They are now conducting a cost-benefit analysis. Which stage of the group problem solving process have they reached?

Select one:

a. Decide on a solution
b. Implement a solution
c. Analyze the problem
d. Consider possible solutions

Answer 108

c. Analyze the problem

Question 109

Which of the following elements of a presentation is represented by Aristotle’s concept of logos, or logic?

Select one:

a. Being ethical
b. Being formal
c. Being organized
d. Being prepared

Answer 109

c. Being organized

Question 110

As you watch the construction of your new office building, a scaffold breaks, and several workers hold on to the ropes and await rescue. Which of the following questions should be focused on first during this crisis?

Select one:

a. Who is involved? Are they important? Is it news?
b. When did it happen? What is the crisis? Is it news?
c. Who was involved? How is it relevant to the audience?
d. Who is involved? What is happening? Where is it happening?

Answer 110

d. Who is involved? What is happening? Where is it happening?

Question 111

Which of the following best describes values in individualistic cultures?

Select one:

a. People value individual freedom and personal independence.
b. People value family or community over the needs of the individual.
c. People discuss rules and expectations clearly to make sure the rules are known.
d. People’s customs are implied and known by everyone, but not always clearly stated.

Answer 111

a. People value individual freedom and personal independence.

Question 112

Hello Ms. Johnson – Thank you for providing feedback regarding the project proposal. As a result of your feedback, I will revise the summary and add discussed details to the project outcome. I will send you the updated proposal for review on Monday.

Select one:

a. Colloquial. Ayana used regionally appropriate phrases.
b. Colloquial. Ayana used formal language to provide unnecessary information.
c. Formal. Ayana used professional language that is concise.
d. Formal. Ayana used everyday words and wrote as if she was communicating with a friend.

Answer 112

c. Formal. Ayana used professional language that is concise.

Question 113

In what way is the agenda item of “New Business” used to ensure meetings are productive?

Select one:

a. It offers a report for group activities
b. It provides a list of items for discussion and action
c. Unresolved items from the previous meeting are discussed
d. It provides the opportunity to offer news about items not discussed

Answer 113

b. It provides a list of items for discussion and action

Question 114

What is the difference between motivation and persuasion?

Select one:

a. Persuasion is a process; motivation is its foundation.
b. Persuasion is a process; it can motivate or change your audience.
c. Persuasion can be negative or positive; motivation is always positive.
d. Persuasion can move people to take action, but motivation results in measurable gain.

Answer 114

b. Persuasion is a process; it can motivate or change your audience.

Question 115

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Your text discusses the findings of a survey measuring the qualities and skills employers seek. According to this survey, conducted by the National Association of Colleges and Employers, communication skills are extremely important. Which of the following communication skills appeared in the top five most desired skills potential employers seek?

Select one:

a. Listening skills (can recall details of directions)
b. Teamwork skills (works well with others, group communication)
c. Predictive skills (can anticipate developments based on experience and research)
d. Interpersonal relationship skills (can manage superior-subordinate communication with ease)

Answer 115

b. Teamwork skills (works well with others, group communication)

Question 116

#
You will be attending a seminar given by a well-known motivational speaker. You have heard that these sessions are lively and interactive, and you expect that the other attendees will be anticipating this as well. Which of the following components of communication does this describe?

Select one:

a. Context
b. Environment
c. Feedback
d. Message

Answer 116

a. Context

Ch. 1.2

Question 117

#
Kate and Leo are sitting in the company cafeteria, watching the streaming video of a business program on Kate's laptop. Their boss Joshua, in his office, has the same streaming video on his desktop computer, while Martin, who is using the photocopier in the room next door, is listening to it on his iPod. The four colleagues are all listening to the same program, because a fifth colleague is being interviewed by the program's host. At this moment in time, the streaming video represents which of the following communication contexts?

Select one:

a. Group communication
b. Interpersonal communication
c. Mass communication
d. Public communication

Answer 117

c. Mass communication

Ch. 1.3

Question 118

#
In the transactional process of communication, the distinction between source and receiver can be blurred during conversation. Why is this so?

Select one:

a. Both participants play roles at the same time
b. Both parties may be speaking at the same time
c. Both parties create their own interpretations of the message
d. The transactional process is not an effective means of communication

Answer 118

a. Both participants play roles at the same time

Question 119

#
While making a presentation, under what circumstance might you disregard the time allotment for your speech and fill time with general or social comments?

Select one:

a. When there is no specific structure for your presentation
b. When you are addressing people from a different culture
c. When you have not taken the time to rehearse your presentation
d. When you have more to present than what will fit into the time slot

Answer 119

b. When you are addressing people from a different culture

Question 120

#
Many research studies have shown that nonverbal communication is four times as powerful as using words. However, these results have come under scrutiny as being inaccurate. What is one of the likely reasons for such high numbers?

Select one:

a. The results are a function of bias in the research methods.
b. People only perceive nonverbal communication to be more powerful than words, but not in practice.
c. Participants in the studies answer this way because they are guessing at what the researchers want them to answer.
d. People don’t make distinctions between the context of how messages are delivered and don’t recognize the impact of nonverbal communication.

Answer 120

b. People only perceive nonverbal communication to be more powerful than words, but not in practice.

Question 121

#
Which of the following are elements in the semantic triangle of language and perception?

Select one:

a. Symbol, thing, word
b. Word, thought, thing
c. Word, symbol, thought
d. Thought, symbol, thing

Answer 121

c. Word, symbol, thought

Ch. 2.1

Question 122

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Which of the following is the best definition of a paradigm?

Select one:

a. The study of meaning in language
b. Rules that govern the order of words in a sentence
c. Generalizations that provide a framework for understanding what words mean
d. A challenging communication dilemma which creates friction between participants

Answer 122

c. Generalizations that provide a framework for understanding what words mean

Question 123

#
A company has grouped all of its salespeople into one division and its marketing people into another, even though many of the salespeople work on the same projects as the marketing people. Which of the following statements about language applies to these groupings?

Select one:

a. Groups are organized without bias or stereotype
b. Our ability to organize is useful and a natural process
c. Groupings are developed due to their similarity to one another
d. Maintaining these groupings enables us to communicate successfully

Answer 123

b. Our ability to organize is useful and a natural process

Question 124

#
A local government body has plans to raise taxes and is planning to put the issue to vote at the next election. The wording of the legislation states that the township would like residents to vote in favor of a lifestyle improvement for the community in an attempt to disguise the true purpose of the bill. Which of the following forms of language does this represent?

Select one:

a. Doublespeak
b. Euphemism
c. Jargon
d. Scope creep

Answer 124

a. Doublespeak

Question 125

#
Jackson likes to weave a thematic phrase into all of his presentations and always plans a dramatic pause after each one. He uses these carefully crafted, highly recognizable phrases many times during his presentations. What is Jackson's technique called?

Select one:

a. Foreshadowing
b. Internal summaries
c. Repetition
d. Transition

Answer 125

c. Repetition

Question 126

#
You are making a presentation to your new client's company and want to ensure that you are as effective as possible. Which of the following strategies should you use to determine how your speech may be received by your audience?

Select one:

a. Don’t exceed the time allotted
b. Make time for feedback to your presentation
c. Practice reading your presentation out loud to control your tone
d. Balance the need for attention to detail with getting your point across

Answer 126

a. Don’t exceed the time allotted

Ch. 5.1

Question 127

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Your supervisor has always been a difficult task-master and you are never quite sure if he appreciate the work you are doing and if your performance is acceptable. Having an understanding of how you are being viewed would be valuable in ensuring that your work is up to standards. Which of the following concepts does this illustrate?

Select one:

a. Self-fulling prophecy
b. Self image
c. Self esteem
d. Looking-glass self

Answer 127

d. Looking-glass self

ch. 3.1

Question 128

#
Your supervisor has given you a new assignment that will have high visibility in the company. She tells you that she anticipates that you will do a good job on this project, and her body language is relaxed and confident. Which of the following expectations about your performance does her behavior illustrate?

Select one:

a. Self image
b. Self-esteem
c. Looking-glass self
d. Self-fulfilling prophecy

Answer 128

d. Self-fulfilling prophecy

Question 129

#
You had a meeting with your new client's team recently, and you included a wide range of visual aids, such as PowerPoints, videos, and demonstrations. Audience members also had the opportunity to try the new product during the presentation. After the meeting, several members of the team approached you to say how much they enjoyed your presentation and the chance to try out the product. It appeared that they best remembered the hands-on part of the presentation. Which element of selective perception does their behavior illustrate?

Select one:

a. Selective attention
b. Selective exposure
c. Selective response
d. Selective retention

Answer 129

d. Selective retention

Question 130

#
One man argues that taxes should be raised on everyone. His friend argues that taxes should be lowered for everyone. Which Gestalt principle is exemplified by these arguments?

Select one:

a. Continuity
b. Locality
c. Proximity
d. Symmetry

Answer 130

d. Symmetry

Question 131

#
You are designing a sign in an office building for instructions on how to respond to a fire emergency. To make this sign as effective as possible, you consider the conditions where the sign might be useful, and you include bullet points, short sentences, and simple diagrams. Which of the following elements of perception are you considering as you create your design?

Select one:

a. Attitudes
b. Culture
c. Psychological
d. Selection

Answer 131

c. Psychological

Question 132

#
You are preparing a speech for the medical staff of a hospital. You have been informed about their areas of specialty, but that is all the information you have. To be as effective as possible, you would like to know more about your audience. Which of the following describes this model of knowledge?

Select one:

a. Iceberg model
b. Mutuality model
c. Perception model
d. Demographic model

Answer 132

a. Iceberg model

Question 133

#
Listening is \_\_\_\_, while hearing is \_\_\_\_.

Select one:

a. effortless; focused
b. voluntary; effortless
c. effortless; voluntary
d. involuntary; intentional

Answer 133

b. voluntary; effortless

Question 134

#
As the department manager, one of your responsibilities is to hire new employees and fire those whose performance is not up to standards. One of your employees is a very nice person, but has consistently received poor job reviews, and you need to fire them. Which of the following actions should be the first step in handling this difficult conversation?

Select one:

a. Be accepting
b. Keep your cool
c. Be non-judgemental
d. Set aside a special time

Answer 134

d. Set aside a special time

Question 135

#
Which of the following statements describes the ways in which written and oral communication are similar?

Select one:

a. Both forms are asynchronous
b. Neither forms are impacted by interference
c. Both forms include only verbal dimensions
d. Both forms have verbal and nonverbal categories

Answer 135

d. Both forms have verbal and nonverbal categories

ch. 4.1

Question 136

#
Which set of cognate strategies can be used to create ethos?

Select one:

a. Tone, emphasis, and engagement
b. Tone, arrangement, and expectation
c. Credibility, expectation, and reference
d. Conciseness, emphasis, and credibility

Answer 136

c. Credibility, expectation, and reference

Question 137

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You are preparing content for your company's website, and you want to ensure that you only use material you are legally entitled to. Which of the following pieces of legislation should you become familiar with?

Select one:

a. Fair Use Act
b. Safe Harbor Provision
c. Liability Limitation Act
d. Publisher Satisfaction Clause

Answer 137

a. Fair Use Act

Question 138

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Your colleagues are excellent writers. Writing comes very easily to them, and their work is always clear, concise, and engaging. You want to improve your own writing skills so that you, too, can be a more effective business writer. Which of the following should you incorporate into your efforts as you move forward in improving your writing skills?

Select one:

a. Avoid using creative language, since it is never appropriate in business documents
b. Avoid using industry-specific terms, since many reader may not understand them
c. Use a perspective that lets the reader see “what is in it for me”
d. Use pictures in place of the nonverbal communication elements that would come across in person

Answer 138

c. Use a perspective that lets the reader see “what is in it for me”

Question 139

#
You wrote a lengthy document to your employees that outlined a change in vacation days, sick time, and personal days off. It took you a great deal of time to compile the information in this document, and you would like to distribute it immediately. What should you do to ensure that your document is ready to be distributed?

Select one:

a. As long as the format used is attractive to the eye, you are ready to send your work.
b. As long as you took the time to use correct grammar, spelling, and punctuation, it is ready to go.
c. You should proofread for proper grammar, spelling, and punctuation, and ensure that it is easy to read.
d. You should reformat it to ensure that each of the three changes are highlighted and in alphabetical order.

Answer 139

c. You should proofread for proper grammar, spelling, and punctuation, and ensure that it is easy to read.

Question 140

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Antonio recently purchased a vacuum cleaner online. When it arrived, several of the pieces were broken. Antonio contacted the manufacturer immediately requesting a refund, and received the following response: 

“The following is our response pursuant to your inquiry of last Monday. You are hereby advised, per your request, that we will be forwarding your refund under separate cover in due course. Respectfully yours, [Manufacturer]”

Is this letter an appropriate message to send in this situation? Why, or why not?

Select one:

a. Yes, because all business writing should be as formal as possible.
b. Yes, because legalese should be used when dealing with matters of money.
c. No, because business writing should leave as many options open as possible.
d. No, because legalese should not be used in general business communications.

Answer 140

d. No, because legalese should not be used in general business communications.

Question 141

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Which type of resume specifically highlights only the experience and skills a job seeker has that are relevant to the job duties?

Select one:

a. Targeted
b. Functional
c. Scannable
d. Reverse chronological

Answer 141

a. Targeted

Question 142

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Employees at your company are being given an extra day off prior to an upcoming holiday. You have been asked to write the memo that will be distributed to the entire organization. Which of the following strategies should you include in your message?

Select one:

a. Use a direct format
b. Use an informal tone
c. Generalize the subject line
d. Include a personal comment

Answer 142

a. Use a direct format

Question 143

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Sugako uses the following statements to preview the contents of her speech: 

“First, I’ll define the different types of rentals. Then I’ll teach you why renting to young, professional families is your best bet. Finally, we’ll go over how to work through the financing.”

What type of transitions has she used?

Select one:

a. Time transitions
b. Internal previews
c. Sequence transitions
d. Clarification transitions

Answer 143

c. Sequence transitions

Question 144

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Your company has come out with a new product. The marketing department is working on an advertising campaign that focuses on the reputation of the company, because they believe the organization's strong image will be effective in influencing consumer decision making. As the product manager, you feel that the advertising should include the features and benefits of the product, but the marketing department does not agree. Which of the following are they presuming will influence consumer behavior?

Select one:

a. Bias
b. Exposition
c. Interpretation
d. Point of view

Answer 144

a. Bias

Question 145

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Which of the following forms of framing determines what news or information reaches a mass audience?

Select one:

a. Interest
b. Distribution
c. Gatekeeping
d. Agenda setting

Answer 145

c. Gatekeeping

Question 146

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Which of the following is the key to establishing your credibility and ensuring you have developed a comprehensive speech on a topic?

Select one:

a. Your research
b. Your education
c. Your appeal to the audience
d. Your relationship to the topic

Answer 146

a. Your research

Question 147

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Which of the following statements about motivation and persuasion is accurate?

Select one:

a. Persuasion brings about change, while motivation is the process for the change.
b. Motivation and persuasion are the same things and can be used interchangeably.
c. Motivation brings about change, while persuasion is the process for that change.
d. Persuasion is the stimulus for behavior, while motivation causes you to do the right thing.

Answer 147

c. Motivation brings about change, while persuasion is the process for that change.
ch. 14.1

Question 148

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You recently presented to peers at one of your company's international locations. During the meeting, audience members asked questions, even though you had asked that all questions be held until the end. Some audience members also addressed each other during the presentation about the points you were making, though you had asked that no private conversations take place during the meeting. You were displeased with this behavior, since you felt that the behavior you expected was correct and their behavior was wrong. Which of the following describes your attitude toward their actions?

Select one:

a. Cultural
b. Prejudice
c. Stereotyping
d. Ethnocentrism

Answer 148

d. Cultural

ch. 18.1

Question 149

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You will likely have a strong emotional response during your presentation about a recent environmental crisis caused by your company. To ensure that your emotional response is appropriate and effective, which of the following should you consider?

Select one:

a. Tact, timing, and trust
b. Inflection, timing, and space
c. Pulse, respiration, and perspiration
d. Understanding, contagion, and frustration

Answer 149

a. Tact, timing, and trust

ch. 17.1

Question 150

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What part of an elevator speech does the following statement address? "Please feel free to pass along my business card to any of your associates you feel might be in need of my services."

Select one:

a. Your benefits
b. What you offer
c. Your conclusion
d. Your call to action

Answer 150

d. Your call to action

Question 151

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Which of the following meeting agenda elements addresses news that relates to the topic of the meeting that was otherwise not shared or discussed?

Select one:

a. Reports
b. Old Business
c. New Business
d. Good of the Order

Answer 151

d. Good of the Order

Question 152

#
After you deliver the news that the company will be moving to a new location in a different state, many employees are clearly upset and agitated. However, the company has a plan to help relocate those employees who wish to stay with the company. You take the time to explain this process and answer any questions that might arise. Which of the following describes this part of your negative news delivery?

Select one:

a. Acceptance
b. Buffer
c. Explanation
d. Redirect

Answer 152

d. Redirect

Question 153

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You are about to inform one of your departments that their request to relocate to another part of the building has been denied. This group always tries to be clear and concise in its communications. What format should be used to inform the group that they will not be moving to a new location?

Select one:

a. Direct
b. Indirect
c. Interpersonal
d. Neutral

Answer 153

a. Direct

Question 154

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Which of the following statements about direct delivery methods for negative news is true?

Select one:

a. The direct approach uses a buffer to communicate the message.
b. The direct approach is best for audiences that appreciate brevity.
c. The direct approach places the negative news between a positive introduction.
d. The direct approach places the negative news after the beginning of the message.

Answer 154

b. The direct approach is best for audiences that appreciate brevity.

Question 155

#
"Please indicate the year of your birth."

Select one:

a. Likert
b. Ordinal
c. Numerical
d. Categorical

Answer 155

c. Numerical

Question 156

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Which of the following is necessary for centralized communication during a crisis?

Select one:

a. Creating a media plan
b. Deciding which actions to take
c. Designating a meeting place or location
d. Providing education about relevant plans

Answer 156

c. Designating a meeting place or location

Question 157

#
Which of the following responses to an unanticipated question is the most appropriate for a speaker at a press release?

Select one:

a. I believe we are working on that
b. We have no comment on this issue
c. We don’t have a position on this issue
d. I don’t think we have an answer for that question

Answer 157

c. We don’t have a position on this issue

ch. 17.4

Question 158

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You receive a memo that outlines an upcoming team meeting. While preparing for the meeting, you begin to think about your role, what contributions you offer to the group, and the materials you need to illustrate your points. What form of communication does this describe?

Select one:

a. Official communication
b. Structural communication
c. Intrapersonal communication
d. Interpersonal communication

Answer 158

c. Intrapersonal communication

Question 159

#
Dale is the manager of a business unit. Mary is a new employee who recently completed orientation and is ready to begin contributing. Dale asked Mary to be a member of the newest project team. Using William Schultz's theory of interpersonal needs, which aspect is Dale appealing to in this interpersonal communication with Mary?

Select one:

a. Belonging
b. Affection
c. Control
d. Esteem

Answer 159

a. Belonging

Question 160

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You have been at your new job for 6 months. You've met everyone on your team, and interacted with most of the other departments. You have been a reliable worker, and other employees have started to seek your advice and input with their own projects. Which level of Maslow's Hierarchy of Needs does this illustrate?

Select one:

a. Safety
b. Self-esteem
c. Need to know
d. Self-actualization

Answer 160

d. Self-actualization

Question 161

#
Which theory of self-disclosure explains that we choose to know more about others with whom we have interactions in order to reduce or resolve the anxiety associated with the unknown?

Select one:

a. Uncertainty theory
b. Self-actualization theory
c. Social penetration theory
d. Predicted outcomes value theory

Answer 161

a. Uncertainty theory

Question 162

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In which stage of the employment interview should a candidate be prepared to answer questions about how his or her qualifications and experience meet the expectations of the position he or she is interviewing for, and to clarify or discuss further how he or she would be a great fit for the position?

Select one:

a. Preview
b. Initiation
c. Feedback
d. Talking points

Answer 162

c. Feedback

Question 163

#
Your work takes you to several Spanish-speaking countries. This is the only factor you consider when characterizing these individuals. As a result, you believe that communication between these people is which of the following?

Select one:

a. Ethnocentric
b. Intercultural
c. Intracultural
d. International

Answer 163

c. Intracultural

Question 164

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Mary is a new employee. At her previous job, the focus was on multi-tasking; the culture at her new job emphasizes a "work before play" environment. Which of the following orientations applies to Mary's new job?

Select one:

a. Short-term focus
b. Long-term focus
c. Polychromatic time
d. Monochromatic time

Answer 164

d. Monochromatic time

ch. 18.4

Question 165

#
Which management theory views workers as highly motivated and responsible for their actions?

Select one:

a. Theory X
b. Theory Y
c. Systems Theory
d. Contingency Theory

Answer 165

b. Theory Y

Question 166

#
You have just relocated to one of your company's international offices. You are excited about the opportunity, and you are making the transition to living abroad. Which of the following aspects of your international assignment does this describe?

Select one:

a. Preparation
b. Acculturation
c. Culture exchange
d. Acceptance of host culture

Answer 166

b. Acculturation

ch 18.7

Question 167

#
Mary enjoys spending time with her siblings, her classmates, and her neighbors. What group is Mary affiliating with?

Select one:

a. Task group
b. Primary group
c. Reference group
d. Secondary group

Answer 167

b. Primary group

Question 168

#
As time has passed during the progress of your project, some of the members have begun to look outside of the group for solutions. Which of the following describes these group members?

Select one:

a. Critical
b. Divergent
c. Marginal
d. Negative

Answer 168

c. Marginal

ch. 19.2

Question 169

#
In Dewey's reflective thinking sequence, which of the following identifies the proper order for problem solving?

Select one:

a. Analyze the problem. Consider possible solutions. Establish criteria.
b. Analyze the problem. Establish criteria. Consider possible solutions.
c. Establish criteria. Consider possible solutions. Analyze the problem.
d. Consider possible solutions. Establish criteria. Analyze the problem.

Answer 169

b. Analyze the problem. Establish criteria. Consider possible solutions.

Question 170

#
Your company is planning to introduce a new product. All employees will be involved in some way with the launch, although all of the details of the project have not yet been determined. At what point should a meeting be conducted?

Select one:

a. When audio and video resources become available
b. When a clear reason for the meeting can be articulated
c. When international employees can meet at the same time
d. When there is a meeting space that can accommodate all attendees

Answer 170

b. When a clear reason for the meeting can be articulated

Question 171

#
What type of leader will set the norms and conduct of the group independently, but may only be advantageous in certain settings?

Select one:

a. Autocratic
b. Emergent
c. Laissez-faire
d. Technical

Answer 171

a. Autocratic

Question 172

$
Why are clichés considered a barrier to communication?

Select one:

a. They substitute one word for another word that may be offensive.
b. They are the deliberate use of words to disguise or change meaning.
c. They are words or phrases that have lost their impact through overuse and time.
d. They are occupation-specific, and some people may not understand the reference.

Answer 172

c. They are words or phrases that have lost their impact through overuse and time.

For sure not d. They are occupation-specific, and some people may not understand the reference.

Question 173

$
What are cognate strategies?

Select one:

a. How you impart information to an audience
b. How you persuade an audience to take action
c. How you research a topic to understand it fully
d. How you choose the tactics that reach your audience

Answer 173

a. How you impart information to an audience

For sure not d. How you choose the tactics that reach your audience

ch. 4.3

Question 174

$
The simple words and short statements that dominate advertising copywriting are most governed by which aspect of language?

Select one:

a. Syntax
b. Context
c. Paradigms
d. Symbolism

Answer 174

b. Context

For sure not a. Syntax.

Question 175

$
An effective sound bite is one that summarizes your main point and will be repeated by others. Which of the following statements about sounds bites is accurate?

Select one:

a. They should never include slogans
b. They should never use vivid language
c. They should always be clear and concise
d. They should always be written by the speaker

Answer 175

c. They should always be clear and concise

Question 176

$
Which of the following statements about email usage is correct?

Select one:

a. Abbreviations are acceptable, since an email message should be brief
b. Test any links you include in the message, since you should ensure they work
c. A closing signature is not necessary, since it will be evident that you are the sender
d. No additional action is needed if you are sending large files, as long as you note this in your message

Answer 176

b. Test any links you include in the message, since you should ensure they work

Question 177

$
Your law firm has experienced significant growth over the past few years. You have hired many new attorneys, assistants, researchers, and other staff members. Along the way, hierarchies were put into place without much thought to the reporting structure. As a result, it is unclear who reports to whom, or each person’s responsibilities. The management has realized that changes and clarifications are needed, and will use Dewey’s seven-step reflective thinking sequence to address their problems. What are the first four steps of this sequence?

Select one:

a. Define the problem, analyze the problem, establish criteria, and consider solutions
b. Define the problem, analyze the problem, consider solutions, and decide on a solution
c. Establish criteria, consider solutions, decide on a solution, and implement the solution
d. Analyze the problem, define the problem, decide on a solution, and implement the solution

Answer 177

a. Define the problem, analyze the problem, establish criteria, and consider solutions

Question 178

$
Which of the following best describes values in explicit-rule cultures?

Select one:

a. People often focus on rules for every circumstance.
b. People value individual freedom and personal independence.
c. People value family or community over the needs of the individual.
d. People discuss rules and expectations clearly to make sure the rules are known.

Answer 178

d. People discuss rules and expectations clearly to make sure the rules are known.

Question 179

$
Each person on your team is responsible for a section of the team’s presentation, which will cover how the problem arose, the types of adjustments possible, how each adjustment compares to the others in cost and availability, and the resulting decision made by the team about how to solve the problem. Which of the following accurately lists the organizing principles used for this presentation and the order in which they will be presented?

Select one:

a. Chronological, cause/effect, classification, problem/solution
b. Chronological, classification, comparison, problem/solution
c. Chronological, classification, elimination, problem/solution
d. Problem/solution, cause/effect, classification, chronological

Answer 179

b. Chronological, classification, comparison, problem/solution