CDV Residential Flashcards
1
Q
Four Xfinity Voice features that offer online access
A
- Anonymous Call Rejection
- Call Forwarding
- Call Forwarding Selective
- Call Screening
2
Q
4 Benefits of Xfinity Voice
A
- One Bill
- Use existing phone equipment
- Peace of Mind (one rate, 30 day MBG, No hidden fees)
- Multiple ways to connect
3
Q
Xfinity Voice Unlimited features
A
Call waiting Caller ID Caller ID Blocking per call Caller ID with call waiting Call Screening 3-Way Calling Call Return Call Forwarding Call Forwarding Selective Anonymous Call Rejection Repeat Dialing Speed Dial
4
Q
Features Included in Xfinty Voice Unlimited Saver Plan
A
- Call Waiting
- Caller ID
- Caller ID with Call Waiting
- Caller ID Blocking per call
5
Q
Cost of CDV Saver
A
$20 EDP
$11.95 Additional line no features
$3.95 Voice Mail
6
Q
Cost of CDV Unlimited
A
$44.95 CDV
$11.95 Additional Line no features
$21.95 Additional Line with features
7
Q
311
A
Non-emergency police and other government services
8
Q
211
A
Community information and referral services
9
Q
511
A
Traffic and transportation information (US)
Weather and travel information (Canada)
10
Q
711
A
Telecommunication Relay Services (TRS) for the hearing impaired
11
Q
811
A
One Call Service for protection of pipelines and utilities from excavation damage. “Call before you dig”
12
Q
611
A
Repair services, local telephone company. Call to us.
13
Q
911
A
Emergency Services
14
Q
411
A
Local Directory Assistance
15
Q
Three things 411 can tell you
A
Directory Listings
Movie theater showings
Driving directions
16
Q
Directory Assistance time to update
A
48 hours
17
Q
6 International Countries included in Xfinity Voice
A
- Mexico
- China
- Hong Kong
- India
- Singapore
- South Korea
18
Q
Eco listing time to update
A
Up to 4 days from when the order is completed in the billing system.
19
Q
Directory Listing Hyphen
A
Only acceptable with hyphenated names
Ex: Weber-Wright
20
Q
Directory Listing Business Names
A
No
Directory Listing cannot be a business name
21
Q
3 Benefits of Eco listing
A
- Listing available electronically
- Provided at no cost to our customers
- Online listings are more up to date than phone books
22
Q
Phone non-published
A
Customer information is NOT available on
- Eco Listing
- Directory Assistance/Operator Assistane
- 3rd Party directiory
23
Q
Phone non-listed
A
Customer information is NOT available for
- Eco listing
- 3rd Party Publishers
But is in the Directory Assistance (411)
24
Q
Directory Listing Ampersand
A
Only acceptable for dual names
Ex: Pam & Sam Smith
25
Directory Listing Obscenities
No #*$%&-ing Allowed
26
Directory Listing Last Names
* Only ONE
* Can gave multiple first names
* Only One Last name
27
Directory Listing: Exceptions
Law Enforcement
| Domestic Abuse Victims
28
Directory Listing: Additional Lines
* Not fictitious
* Can gave different name
* All other rules apply - Caps, symbols, initials
* Must decide on preferred directory listing option for each line
29
Directory Listing: Capitalization
Must use proper capitalization on all names and addresses
Yes: 123 E Green Ave
No: 123 e green ave 123 GREEN AVE
30
Directory Listing: Spaces
Only one space (no double spaces)
31
Directory Listing: Symbols
Only !
Ampersand &
Hyphen -
apostrophe '
32
Phone "Published with Omit Address"
Same as published but the customer house# and street are not listed
J. Smith
Orono, Mn
33
Act that prohibits Caller ID spoofing for the purpose of defrauding or otherwise causing harm
Truth in Caller ID act of 2009
- Signed 12/22/2010
- FCC Adoption June 2010
34
Directory Listings: Initials
Cannot use for entire name
Yes: J. Smith
No: J.S.
35
Directory Listings: Apostrophe
Acceptable only as part of name
O'Malley
36
Directory Listing: Options
* Published
* Published with Omit Address
* Non-Published
* Non-Listed
37
3 Benefits of Xfinity Voice in 3 words
Convenience
Privacy
Voice Mail
38
This indicates a message is waiting
Stutter dial tone
39
Information required for the be legal response center for Call Trace
```
Case number
Officers name
Customers name
Caller name
TN Being called
TN Calling
```
40
CDR
Call Detail Records
41
Free telephone numbers included with Voice 2 go
4
42
Allows customers to se their home phone number or personal number to make domestic and international calls or text messages.
Voice 2 Go
43
Repeat Dialing will not work on these types of phone numbers.
```
Long Distance
International
800
888
Cell Phones
```
44
How long will call waiting be cancelled for by dialing *70?
Only for the current call
45
What message will you hear if using call return for a mobile #?
"Your call did not go through"
Also true for international and long distance numbers
46
What will happen if you use last call return and the line is busy?
Call Return will keep trying the number for 30 minutes and your phone will ring when it is available.
47
What are 3 types of calls?
Domestic
International
Operator Assisted
48
When a caller blocks their Caller ID, what message will be displayed?
Private or anonymous.
49
What types of phone numbers will repeat dialing not work on?
```
Long Distance
International
800
888
Cell Phones
```
50
How long will repeat dialing attempt to reach a called party?
30 minutes or until cancelled
51
Calls NOT allowed with Voice 2go
911/Emergency Services
52
Maximum amount of numbers that can be blocked with Call Screening?
25
53
How long will a Voice Mail be saved?
Until deleted
54
Maximum amount of minutes voicemail boxes can store?
225 Minutes
55
Maximum length of a Voice Mail?
3 minutes
56
In addition to the 50 official states, what countries or territories are included?
```
China
Hong Kong
India
Singapore
South Korea
Mexico
Canada
Puerto Rico
American Samoa
Guam
US Virgin Islands
```
57
What shows on Caller ID when the information is not available? (due to limitations like analog or PBX)
Out of Area
| Unknown
58
12 Xfinity Voice features
```
3-way calling
Anonymous call Rejection
Call Forwarding
Call Forwarding Selective
Call Return
Call Screening
Call Waiting
Caller ID
Caller ID Blocking Per Call
Caller ID with call waiting
Repeat Dialing
Speed Dial
```
59
811
Call Before you Dig
60
8 other Voice Features
```
Call Trace
Voicemail Access
Enhanced 911
Caller ID on TV
Text Messaging
Xfinity Connect Webmail
Online Billing
Voice to go
```
61
Paired Residentail Star Codes List
On Off
72 73 Call Forwarding
63 83 Call Forwarding Selective
66 86 Repeat Dialing
60 80 Call Screening
77 87 Anonymous Call Rejection
96 97 3-way Calling
67 82 Caller ID Blocking per line
69 89 Call Return
57 Call Trace
74 Speed Dial 8 (set up)
75 Speed Dial 30 (Set up)
70 Call Waiting Deactivate
62
When does the monthly SMS allowance reset?
Per calendar month.
63
Customers cannot do these things with their residential CDV Service per the Xfinity Voice acceptable use policy.
Auto Dialing for telemarketing purposes
Fax Broadcasting
Operating a business
Operating a call center
64
What are the email text alerts a customer can manage? (Turn on and off)
```
On Demand & PPV
Payment Past Due
Payment Processed
Payment Due
Security Notice: System Alerts
```
65
LCAT
Local Call Area Tool
66
4 Ways a customer can access Enhanced Voicemail?
```
*99
Dial Home TN
Online Xfinity Connect
Xfinity Connect App
X1 Connect App
```
67
You should always place one of these on an EMTA
E911 Sticker
68
What areas should you break the system down into when troubleshooting phone problems?
EMTA
RF and Coax
House Wiring
Station Jacks and equipment
69
What calls are automatically blocked on all Xfinity Voice Lines?
900
976
700
500
70
Free Text Messaging
Can use cell phone to send texts to anywhere in or to the US, Canada and over 30 countries using the connect app.
