CDV Residential Flashcards
Four Xfinity Voice features that offer online access
- Anonymous Call Rejection
- Call Forwarding
- Call Forwarding Selective
- Call Screening
4 Benefits of Xfinity Voice
- One Bill
- Use existing phone equipment
- Peace of Mind (one rate, 30 day MBG, No hidden fees)
- Multiple ways to connect
Xfinity Voice Unlimited features
Call waiting Caller ID Caller ID Blocking per call Caller ID with call waiting Call Screening 3-Way Calling Call Return Call Forwarding Call Forwarding Selective Anonymous Call Rejection Repeat Dialing Speed Dial
Features Included in Xfinty Voice Unlimited Saver Plan
- Call Waiting
- Caller ID
- Caller ID with Call Waiting
- Caller ID Blocking per call
Cost of CDV Saver
$20 EDP
$11.95 Additional line no features
$3.95 Voice Mail
Cost of CDV Unlimited
$44.95 CDV
$11.95 Additional Line no features
$21.95 Additional Line with features
311
Non-emergency police and other government services
211
Community information and referral services
511
Traffic and transportation information (US)
Weather and travel information (Canada)
711
Telecommunication Relay Services (TRS) for the hearing impaired
811
One Call Service for protection of pipelines and utilities from excavation damage. “Call before you dig”
611
Repair services, local telephone company. Call to us.
911
Emergency Services
411
Local Directory Assistance
Three things 411 can tell you
Directory Listings
Movie theater showings
Driving directions
Directory Assistance time to update
48 hours
6 International Countries included in Xfinity Voice
- Mexico
- China
- Hong Kong
- India
- Singapore
- South Korea
Eco listing time to update
Up to 4 days from when the order is completed in the billing system.
Directory Listing Hyphen
Only acceptable with hyphenated names
Ex: Weber-Wright
Directory Listing Business Names
No
Directory Listing cannot be a business name
3 Benefits of Eco listing
- Listing available electronically
- Provided at no cost to our customers
- Online listings are more up to date than phone books
Phone non-published
Customer information is NOT available on
- Eco Listing
- Directory Assistance/Operator Assistane
- 3rd Party directiory
Phone non-listed
Customer information is NOT available for
- Eco listing
- 3rd Party Publishers
But is in the Directory Assistance (411)
Directory Listing Ampersand
Only acceptable for dual names
Ex: Pam & Sam Smith
Directory Listing Obscenities
No #*$%&-ing Allowed
Directory Listing Last Names
- Only ONE
- Can gave multiple first names
- Only One Last name
Directory Listing: Exceptions
Law Enforcement
Domestic Abuse Victims
Directory Listing: Additional Lines
- Not fictitious
- Can gave different name
- All other rules apply - Caps, symbols, initials
- Must decide on preferred directory listing option for each line