CDV Residential Flashcards
Four Xfinity Voice features that offer online access
- Anonymous Call Rejection
- Call Forwarding
- Call Forwarding Selective
- Call Screening
4 Benefits of Xfinity Voice
- One Bill
- Use existing phone equipment
- Peace of Mind (one rate, 30 day MBG, No hidden fees)
- Multiple ways to connect
Xfinity Voice Unlimited features
Call waiting Caller ID Caller ID Blocking per call Caller ID with call waiting Call Screening 3-Way Calling Call Return Call Forwarding Call Forwarding Selective Anonymous Call Rejection Repeat Dialing Speed Dial
Features Included in Xfinty Voice Unlimited Saver Plan
- Call Waiting
- Caller ID
- Caller ID with Call Waiting
- Caller ID Blocking per call
Cost of CDV Saver
$20 EDP
$11.95 Additional line no features
$3.95 Voice Mail
Cost of CDV Unlimited
$44.95 CDV
$11.95 Additional Line no features
$21.95 Additional Line with features
311
Non-emergency police and other government services
211
Community information and referral services
511
Traffic and transportation information (US)
Weather and travel information (Canada)
711
Telecommunication Relay Services (TRS) for the hearing impaired
811
One Call Service for protection of pipelines and utilities from excavation damage. “Call before you dig”
611
Repair services, local telephone company. Call to us.
911
Emergency Services
411
Local Directory Assistance
Three things 411 can tell you
Directory Listings
Movie theater showings
Driving directions
Directory Assistance time to update
48 hours
6 International Countries included in Xfinity Voice
- Mexico
- China
- Hong Kong
- India
- Singapore
- South Korea
Eco listing time to update
Up to 4 days from when the order is completed in the billing system.
Directory Listing Hyphen
Only acceptable with hyphenated names
Ex: Weber-Wright
Directory Listing Business Names
No
Directory Listing cannot be a business name
3 Benefits of Eco listing
- Listing available electronically
- Provided at no cost to our customers
- Online listings are more up to date than phone books
Phone non-published
Customer information is NOT available on
- Eco Listing
- Directory Assistance/Operator Assistane
- 3rd Party directiory
Phone non-listed
Customer information is NOT available for
- Eco listing
- 3rd Party Publishers
But is in the Directory Assistance (411)
Directory Listing Ampersand
Only acceptable for dual names
Ex: Pam & Sam Smith
Directory Listing Obscenities
No #*$%&-ing Allowed
Directory Listing Last Names
- Only ONE
- Can gave multiple first names
- Only One Last name
Directory Listing: Exceptions
Law Enforcement
Domestic Abuse Victims
Directory Listing: Additional Lines
- Not fictitious
- Can gave different name
- All other rules apply - Caps, symbols, initials
- Must decide on preferred directory listing option for each line
Directory Listing: Capitalization
Must use proper capitalization on all names and addresses
Yes: 123 E Green Ave
No: 123 e green ave 123 GREEN AVE
Directory Listing: Spaces
Only one space (no double spaces)
Directory Listing: Symbols
Only !
Ampersand &
Hyphen -
apostrophe ‘
Phone “Published with Omit Address”
Same as published but the customer house# and street are not listed
J. Smith
Orono, Mn
Act that prohibits Caller ID spoofing for the purpose of defrauding or otherwise causing harm
Truth in Caller ID act of 2009
- Signed 12/22/2010
- FCC Adoption June 2010
Directory Listings: Initials
Cannot use for entire name
Yes: J. Smith
No: J.S.
Directory Listings: Apostrophe
Acceptable only as part of name
O’Malley
Directory Listing: Options
- Published
- Published with Omit Address
- Non-Published
- Non-Listed
3 Benefits of Xfinity Voice in 3 words
Convenience
Privacy
Voice Mail
This indicates a message is waiting
Stutter dial tone
Information required for the be legal response center for Call Trace
Case number Officers name Customers name Caller name TN Being called TN Calling
CDR
Call Detail Records
Free telephone numbers included with Voice 2 go
4
Allows customers to se their home phone number or personal number to make domestic and international calls or text messages.
Voice 2 Go
Repeat Dialing will not work on these types of phone numbers.
Long Distance International 800 888 Cell Phones
How long will call waiting be cancelled for by dialing *70?
Only for the current call
What message will you hear if using call return for a mobile #?
“Your call did not go through”
Also true for international and long distance numbers
What will happen if you use last call return and the line is busy?
Call Return will keep trying the number for 30 minutes and your phone will ring when it is available.
What are 3 types of calls?
Domestic
International
Operator Assisted
When a caller blocks their Caller ID, what message will be displayed?
Private or anonymous.
What types of phone numbers will repeat dialing not work on?
Long Distance International 800 888 Cell Phones
How long will repeat dialing attempt to reach a called party?
30 minutes or until cancelled
Calls NOT allowed with Voice 2go
911/Emergency Services
Maximum amount of numbers that can be blocked with Call Screening?
25
How long will a Voice Mail be saved?
Until deleted
Maximum amount of minutes voicemail boxes can store?
225 Minutes
Maximum length of a Voice Mail?
3 minutes
In addition to the 50 official states, what countries or territories are included?
China Hong Kong India Singapore South Korea Mexico Canada Puerto Rico American Samoa Guam US Virgin Islands
What shows on Caller ID when the information is not available? (due to limitations like analog or PBX)
Out of Area
Unknown
12 Xfinity Voice features
3-way calling Anonymous call Rejection Call Forwarding Call Forwarding Selective Call Return Call Screening Call Waiting Caller ID Caller ID Blocking Per Call Caller ID with call waiting Repeat Dialing Speed Dial
811
Call Before you Dig
8 other Voice Features
Call Trace Voicemail Access Enhanced 911 Caller ID on TV Text Messaging Xfinity Connect Webmail Online Billing Voice to go
Paired Residentail Star Codes List
On Off
72 73 Call Forwarding
63 83 Call Forwarding Selective
66 86 Repeat Dialing
60 80 Call Screening
77 87 Anonymous Call Rejection
96 97 3-way Calling
67 82 Caller ID Blocking per line
69 89 Call Return
57 Call Trace
74 Speed Dial 8 (set up)
75 Speed Dial 30 (Set up)
70 Call Waiting Deactivate
When does the monthly SMS allowance reset?
Per calendar month.
Customers cannot do these things with their residential CDV Service per the Xfinity Voice acceptable use policy.
Auto Dialing for telemarketing purposes
Fax Broadcasting
Operating a business
Operating a call center
What are the email text alerts a customer can manage? (Turn on and off)
On Demand & PPV Payment Past Due Payment Processed Payment Due Security Notice: System Alerts
LCAT
Local Call Area Tool
4 Ways a customer can access Enhanced Voicemail?
*99 Dial Home TN Online Xfinity Connect Xfinity Connect App X1 Connect App
You should always place one of these on an EMTA
E911 Sticker
What areas should you break the system down into when troubleshooting phone problems?
EMTA
RF and Coax
House Wiring
Station Jacks and equipment
What calls are automatically blocked on all Xfinity Voice Lines?
900
976
700
500
Free Text Messaging
Can use cell phone to send texts to anywhere in or to the US, Canada and over 30 countries using the connect app.
