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2015 Scott > cct4 > Flashcards

cct4 Flashcards

1
Q

What are benefits of a Key System (PBX)?

A

1.Allows a group of phone stations to access a common set of phone lines2.Fewer business lines can be purchased3.Additional built in features such as music on hold and call transfer

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2
Q

This device enables operators to deliver * lines of telephony, tiered data and other advanced Internet Protocol services

A

eMTA

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3
Q

What is the wiring pattern for a 66 Block- Telco standard connecting block?

A

a.Lines in from the left and out to the rightb.lead with “Tip” at the topc.Alternate “Tip” and “Ring”d. Leave 1-3 feet of excess wire around block

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4
Q

In BCDV, it’s the interface between the eMTA and the 66/110 block demarc point

A

RJ-21X

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5
Q

Standard interface for connecting multiple line telephone equipment

A

RJ-21X

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6
Q

It’s used to avoid kinks and sharp bends on telecom equipment boards

A

Mushroom Spool

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7
Q

It uses internal modem to transmit sales transaction data using telephone lines.

A

P.o.S. (Point of Sale System)

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8
Q

It’s Output is 48 VDC,50 Watts,It has 18 Hour Backup with TM508 Idle,and 8 Hour Backup with all 8 lines in use.

A

Local Power Supply Unit

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9
Q

The Large Plug on an 8 line eMTA that connects to the power supply.

A

Telemetry

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10
Q

What is the color sequence for the Telemetry Plug on an 8 line eMTA?

A

White-Brown-Blue-Orange-Green

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11
Q

It deletes unused channel and inserts local feed for subscription channel or other video feed such as cameras or promotional video loop/

A

Channel Deletion Filter and Combiner

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12
Q

Loads baseband signal onto standard video channel carrier. Can eliminate the need for multiple DCT’s.

A

Video Modulator

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13
Q

Connects to the combiner in the filter for local insertion of subscription channel

A

DCT

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14
Q

What is the demarcation point for Commercial Video?

A

Tap (if there is a tap in a communications room)Groundblock (if there’s only a ground block at the site.)

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15
Q

Equipment from a Telephone Company, providing internet access to the customer

A

DSL Modem

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16
Q

Device that connects the customer’sinternal network to the Internet. Wirelesscapability may be denoted by antennae on the device

A

Router

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17
Q

Device that acts as a focal point inconnecting multiple computers within oneLocal Area Network (LAN).

A

Switch

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18
Q

“A managed hard drive connected toa LAN that can be accessible by anyoneon the Internet as defined by a company’sNetwork Administrator.

A

Network Attached Storage (NAS)

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19
Q

Similar to a 66 block, but providesless interference and is also certified fordata networks

A

110 Punch Down Connecting Block

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20
Q

This is the LEC network interfacethat supplies 1.54Mb/Sec symmetricaldata throughput.

A

T1

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21
Q

In its simplest form, it is an electronic message sent from one device to another.

A

E-mail

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22
Q

A protocol used on the Internet for exchanging files

A

FTP

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23
Q

The customer must have a Comcast issued IP Gateway to receive this type of IP address

A

static

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24
Q

This type of IP address is visible to the public

A

routable

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25
Q

A descriptive name for an address or group of addresses on the internet

A

Domain Name

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26
Q

Internet service that locates and translates domain names into IP addresses

A

DNS

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27
Q

A location for passing data in and out of your computer

A

port

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28
Q

10.0.0.0 is an example of a _______ address.

A

Private IP

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29
Q

A unique number for each computer on a given network

A

IP Address

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30
Q

A temporary IP address is also called a(n) _________ IP address.

A

dynamic

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31
Q

An IP address that does not change.

A

static IP address

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32
Q

a system of computers,peripherals, terminals, and databases connected by communications lines

A

Network

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33
Q

A geographically close set of computers connected on a single network and using the same communication device

A

LAN

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34
Q

It can be as small as a home network with 2 computers, or anoffice with hundreds of computers that share access to printers, programs and a connection to theinternet.

A

LAN

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35
Q

A group of computersgeographically far apart, but areconnected.

A

WAN

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36
Q

Uses a public network, such as the internet, to establish a secure connection to an organization’s private network

A

VPN

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37
Q

A technique by which several hostsor computers share a single IPaddress for access to the Internet.

A

(NAT) Network Address Translation

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38
Q

This enables a LAN to use one setof IP addresses for internal trafficand a second set of addresses forexternal traffic, and provides atype of firewall by hiding internalIP addresses.

A

(NAT) Network Address Translation

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39
Q

Similar to NAT, but a more specific tool. It forwards requests for a particular IP port pair to another IP port pair

A

(PAT) Port Address Translation

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40
Q

This feature is commonly used onpublicly connected hosts to makean internal service available to alarger network.

A

(PAT) Port Address Translation

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41
Q

It is the concept of partitioning large networks into smaller segments.

A

Subnetworking, or subnetting

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42
Q

A portion of a network that shares a common address component..

A

Subnet

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43
Q

On TCP/IP networks, they are defined as all devices whose IP addresses have the same prefix

A

subnets

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44
Q

Look at this IP address. 150.215.017.009What do the first two numbers (150.215) represent?

A

They define the network

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45
Q

Look at this IP address. 150.215.017.009What do the last two numbers (017.009) represent?

A

They define a device or a particular host on the network

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46
Q

(the lowest in value) this IP addressencompasses the entire subnetwork.

A

Network IP

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47
Q

This IP address is used on customer’s equipment.

A

Routable IP

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48
Q

This address (the highest in value)- identifies all hosts/devices on the LAN.

A

Broadcast IP

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49
Q

This subnet is for customers with 1 Static IP (one static, publicly routable IP address)

A

/30 subnet

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50
Q

The /30 subnet mask is

A

255.255.255.252

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51
Q

How many IP addresses are in a /30 subnet mask?

A

4

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52
Q

This Subnet is for customers with five Static IPs (five static, publicly routable IP address)

A

/29 subnet

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53
Q

The /29 Subnet uses how many IP addresses?

A

8

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54
Q

The /29 subnet mask is

A

255.255.255.248

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55
Q

This Subnet is for customers with 13 Static IPs (13 static, publicly routable IP addresses)

A

/28

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56
Q

How many IP Addresses does a /28 Subnet use?

A

16

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57
Q

The /28 subnet mask is

A

255.255.255.240

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58
Q

This allows users to privately share information over public communication

A

VPN / Virtual Private Network

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59
Q

What are the two gateway configuration options for a customer with a VPN endpoint?

A
  1. Assign a Static IP to the customer’s device2. Configure Port Forwarding on the IP Gateway
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60
Q

software/hardware used to preventunauthorized access from a computer system or network ofcomputer systems

A

Firewall

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61
Q

This allows a selected computer tobypass the firewall features of thegateway and permits unrestrictedaccess from the Internet to thatcomputer

A

DMZ (demilitarized zone)

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62
Q

This feature is commonly used forgaming and videoconferencing –applications that will not functionthrough NAT.

A

DMZ (demilitarized zone)

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63
Q

A utility to determine whether aspecific IP address is accessible. Itsends a packet to the specifiedaddress and waits for a reply.

A

Ping

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64
Q

A utility that traces a packet fromyour computer to an Internet host,showing how many hops the packetrequires to reach the host and howlong each hop takes

A

Traceroute

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65
Q

What is the customer default username for on the Comcast Business Gateway?

A

cusadmin

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66
Q

What is the technician default username on the Comcast Business Gateway?

A

mso

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67
Q

MSO

A

Multi system Operator

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68
Q

allows you to direct inbound Internet traffic to connect to a specific application or computer within a private LAN via a predefined port

A

Port Forwarding

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69
Q

Provides the ability to dynamically open a specific inboundport based on a request from a local computer or user.

A

Port Triggering

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70
Q

Allows you to open or close specificinbound ports to connected computers or firewalls configured with a publicroutable IP address (for use by static IP customers only).

A

True Static IP Port Management

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71
Q

Enables you to restrict specific local hosts fromaccessing particular Internet applications

A

Port Blocking

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72
Q

the IP address that the gateway uses toforward all traffic that is not addressed to a client within Comcast’s network.

A

Default Gateway

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73
Q

what is the address for the Comcast Business Gateway Login?

A

http://10.1.10.1

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74
Q

In regard to Comcast Business Voice, a serviceability check will consist of what two components?

A
  1. Serviceability of the location2. E911 serviceability
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75
Q

What is the Demarcation point for Business Class Voice?

A

the 66 Block and/or the telephone jack on the eMTA to which the Customer’s telephone network is connected

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76
Q

What is occurring when all theFront Panel LEDs are flashing?

A

Foreign voltage present on oneor more lines (or self-testwhen starting up)

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77
Q

How do you know if one of thetelephone lines if off the hook?

A

The LED of the telephone line isflashing

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78
Q

If Tel 7 is flashing slowly on an 8 line eMTA, about 1 flash per second, what does that indicate?

A

Line card Error

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79
Q

ATS

A

Advanced Technical Services

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80
Q

NGT

A

New Global Telecom (outsourced vendor)

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81
Q

TTS

A

Trouble Ticketing System

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82
Q

What is the MTTR for Business Class Voice customers?

A

4 hours

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83
Q

Customers can automatically distribute incoming calls to two or more extensions using which call feature?

A

Hunt Groups

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84
Q

Internet Phone services transmit phone calls over a

A

public network

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85
Q

5 Benefits of CT Champion Program to Comcast

A
  1. Faster learning curve for new, talented employees2. Reduced turnover3. Increased loyalty4. Increased employee productivity5. Creation of an innovative environment
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86
Q

Name 3 of the 5 traits of Visual Learners

A
  1. Learn through seeing2. Prefer to see the person speaking to them3. Think in pictures4. Like demonstrations and examples5. Take detailed notes
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87
Q

Name 3 of the 5 traits of Auditory Learners

A
  1. Learn by listening2. Prefer discussion groups3. Pay close attention to voice4. Like information to be read aloud5. Like to ask questions and paraphrase
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88
Q

Name 3 of the 5 Traits of Tactile Learners

A
  1. Learn by moving, doing and touching2. Prefer a hands-on approach3. Like to experiment4. Can become easily distracted5. Like to experience new things for themselves
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89
Q

5 steps to minimize anxiety

A
  1. Remember that the audience is your friend2. Memorize the most important parts of what you’ll say3. Practice positive self-talk4. Breath5.Check Your appearance
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90
Q

What are the four components of the human voice?

A
  1. Rate2. Volume3. Force4. Pitch
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91
Q

Good eye control serves what 2 purposes?

A
  1. It tells the listener something about you2. It allows you to learn something about the listener
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92
Q

The Six Key Techniques to Selling

A
  1. Build rapport2. Ask questions3. Listen4. Position the product5. Communicate the benefits6. Ask for the sale
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93
Q

It works by separating successive pictures into two types of video information- that which stays the same from picture to picture, and that which changes from picture to picture

A

Digital compression

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94
Q

A device or software that enables compression and or decompression for digital video

A

video codec

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95
Q

What is the major advantage of MPEG compared to other codecs?

A

The MPEG files are much smaller for the same quality

96
Q

Video CDs are an example of what type of MPEG application?

A

MPEG-1

97
Q

DVD, CATV, and HDTV are examples of what type of MPEG application?

A

MPEG-2

98
Q

Internet streaming, video on cell phones and interactive tv are examples of what MPEG application?

A

MPEG-4

99
Q

A MPEG video is a sequence of what three kinds of encoded pictures?

A

I pictures, P pictures, and B pictures

100
Q

DTCP

A

Digital Transmission Content Protection

101
Q

It defines a cryptographic protocol for protecting audio/video entertainment content from illegal copying, intercepting and tampering.

A

DTCP

102
Q

ACP

A

Analog Copying and Piracy

103
Q

This prevents or distorts copies made over an analog connection between a source player and a DVD recorder, DVR, PC or VCR

A

ACP (Analog Copying and Piracy)

104
Q

This is the protection of content by requiring certain criteria to be met before granting access to this content.

A

CA or Conditional Access

105
Q

What is the speed, range, and frequency of 802.11b ?

A

11 Mbps, 100-150 feet indoors, 2.4 GHz

106
Q

What is the speed, range, and frequency of 802.11a?

A

54 Mbps, 25-75 feet indoors, 5 GHz

107
Q

What is the speed, range, and frequency of 802.11g?

A

54 Mbps, 100-150 feet indoors, 2.4 GHz

108
Q

What is the speed, range, and frequency of 802.11n?

A

100 Mbps and higher, Up to 160 feet, 2.4 GHz

109
Q

This inspects the master boot record, program files, and macro code for the presence of viruses.

A

Antivirus software

110
Q

This type of software installs programs in RAM that continue to operate in the background while other software applications are running. It monitors all the computer’s operations for any actions associated with viruses

A

Memory-resident antivirus software

111
Q

This is a variant of spyware that displays advertising for products it thinks might interest you, based on the website you are browsing.

A

Adware

112
Q

It can be defined as sending unsolicited bulk email.

A

spamming

113
Q

What is the best way to prevent a hacker from accessing a customer’s system?

A

A hardware firewall

114
Q

A term used to describe a range of malicious software example is external code that changes your browser’s settings.

A

Hijacking

115
Q

This type of firewall rule compares key parts of each packet to a database of known safe data.

A

Stateful packet Inspection

116
Q

This type of firewall rule examines each packet and if the origination address of the data is on a list of banned Internet locations, the firewall blocks it.

A

Packet Filtering

117
Q

This type of firewall rule uses a server that examines all data based on the filtering rules and only forwards packets that obey the rules

A

Proxy

118
Q

Before manually troubleshooting any IP problems, what should be done?

A

Run a network diagnostic check.

119
Q

What type of port restricts connections speeds to about 6 Mbps?

A

USB

120
Q

What operating system does not have a registry and does not require a backup?

A

Macintosh

121
Q

What wireless adapter is credit-card sized wireless adapter that slides into the side of a laptop or desktop?

A

PC (PCMCIA) Card

122
Q

What troubleshooting utility can you use in order to determine the computer’s IP address, and to reset the address if the computer cannot connect to the Internet?

A

IPConfig

123
Q

Which Business Class Internet optional feature allows customers to operate VPN or Web and E-Mail servers without the fear of interruption?

A

Static IP Addresses

124
Q

How does a technician initiate a telnet session?

A

In the command prompt, type in Telnettype open and the (cm ip address)Enter username: msoEnter password: (password of the day)

125
Q

What command in telnet will allow a technician to packet sniff both upstream and downstream for 3 seconds in Comcast’s format?

A

sniff u+d 3 1

126
Q

What does a technician type to display the existing NAT session log in a telnet session?

A

natShow

127
Q

In a telnet session, what does a technician type to show the current dhcp lease info, including the IP, MAC and status of the private LAN?

A

dhcpShow

128
Q

What calling feature allows different phone numbers to reach the same phone line with different ring patterns?

A

Distinctive Ring

129
Q

A process that diverts a portion of the multiplexed aggregate signal at an intermediate point, and introduces a different signal for subsequent transmission in the same position.

A

Drop and Insert

130
Q

A mathematical value derived from the number and severity of leaks in the cable system.

A

Cumulative Leakage Index (CLI)

131
Q

How often is a CLI test performed?

A

Annually

132
Q

What 2 ways can a CLI test be performed?

A

ground based or an aerial “flyover”

133
Q

How long must leakage logs be kept on file?

A

At least 2 years

134
Q

At what interval is CLI monitored?

A

Quarterly

135
Q

FCC regulations requires a CLI figure of merit of what number?

A

64 or less

136
Q

What is the most common cause of signal leakage?

A

poorly installed F-connectors in the drop

137
Q

Carrier-to-beat rations greater than ______ are far enough below desired carrier level to be of little concern to the average viewer.

A

57 dB

138
Q

This appears when ingress allows a locally broadcast TV channel’s signal to enter the TV along with the channel’s signal supplied by the network.

A

leading ghost

139
Q

This is usually caused by a reflection on the cable system caused by poor directivity at the tap or device feeding the set.

A

following ghost

140
Q

In cable systems it us usually caused when the same channel from two (or more) different TV stations is received by the same antenna.

A

Co-Channel Interference

141
Q

Carrier-To-Noise Rule 1

A

If the input level (in dBmV) numerically equals an amplifier’s NF, the output C/N will always e 59.2 dB.

142
Q

Carrier-To-Noise Rule 2`

A

For each dB the input level is raised above the amplifier’s NF, the output C/N improves by an equal amout above 59.2

143
Q

Carrier-To-Noise Rule 3

A

C/N at the output of a single amplifier is always worse than that at the input by an amount equal to the amplifier’s NF.

144
Q

These are an undesired change in the waveform of a signal.

A

Distortions

145
Q

This is literally the “crossing” of modulation from one channel to another

A

Cross Modulation (XMOD)

146
Q

For systems carrying forty or more channels, what distortion becomes visible before XMOD?

A

composite triple beats (CTB)

147
Q

This appears as a horizontal bar moving from the bottom to the top of the picture

A

Hum Modulation

148
Q

A primary source of hum modulation

A

power passing chokes used in passive devices

149
Q

It is a source of hum modulation found in older systems.

A

using series regulated DC power supplies in the amplifier housings.

150
Q

A phase modulation algorithm that is a digital modulation scheme wherein the carrier is shifted in 90-degree steps

A

Quadrature Phase Shift Keying (QPSK)

151
Q

The four phases in which a carries is sent in QPSK are at what degrees?

A

45, 135, 225, 315

152
Q

This is a digital modulation scheme that allows 2 channels of information to be transmitted at the same time on a particular frequency by changing the phase and amplitude.`

A

Quadrature Amplitude Modulation (QAM)

153
Q

Digital QAM signals carry 2 signals that are referred to as what?

A

I and Q components

154
Q

This is a measure of signal strength relative to background noise in analog and digital communications.q

A

Signal-to-noise ratio

155
Q

NPR

A

Noise Power Ratio

156
Q

What test uses a white noise generator to simulate the data filled spectrum and a band-pass filter to limit the spectrum?

A

Noise power ratio test

157
Q

the ratio of the error power to the average power in an ideal QAM signal

A

Modulation Error Ratio (MER)

158
Q

A method where additional data bits are added to the digital video bit stream to help identify and correct any errors that may be caused by the transmission system

A

Forward Error Correction (FEC)

159
Q

This is displayed as a ratio of the number of errors to correct data bits and is given in scientific notation

A

Bit Error Rate (BER)

160
Q

Defined as a condition where interfering signals leak into a cable network.

A

Ingress

161
Q

What is the limit for ingress between 5 and 42 MHz?

A

-30 dBmV

162
Q

This device passes high frequencies well, but attenuates (or reduces) frequencies lower than the cut-off frequency..

A

High Pass Filter

163
Q

POP

A

Proof of Performance

164
Q

These tests help to ensure that cable systems’ forward signals meet FCC standards as outlined in CFR 47, Part 76.605(a)(1-12) of the FCC regulations.

A

The Proof-of-Performance tests

165
Q

Being able to carry and individually select different channels on a single cable by their unique frequency is called….

A

frequency division multiplexing (FDM)

166
Q

Usually made of Aluminum, this device prevents ingress/egress and protects the electronics from the weather

A

Housing

167
Q

Separates or combines the AC current’s two parts: the AC power and the RF broadband signals

A

Power Diplex

168
Q

This device separates and recombines the forward and reverse signals fro the coaxial cable so they can be routed to the appropriate components within the amplifier station.

A

Diplex Filter

169
Q

Compensates for the unequal attenuation properties of coaxial cable at different frequencies

A

equalizer

170
Q

These are usually selected for their low noise figure

A

Forward Amplifier Module (Trunk)

171
Q

Sometimes called a Mop-Up, this device is used to try and correct for any undesired peaks or valleys within the passband of the amplifier

A

Response Equalizer

172
Q

AGC

A

Automatic Gain Control

173
Q

ALS

A

Automatic Level and Slope Control

174
Q

Similar to AGC, maintains the proper tilt (caused by temperature change in a specified amount of coaxial cable) and output level despite changes in the input signals.

A

Automatic Level and Slope Control (ALS)

175
Q

Used to boost the return signals, its bandwidth ranges from 5 to 42 MHz.

A

Return Amplifier

176
Q

Used at output of bridger module, it is a signal splitting device that plugs into a trunk/bridger chassis.

A

Feedermaker

177
Q

Provides a means of monitoring the various inputs and outputs without interrupting service.

A

Test Points

178
Q

This is used to divert a specific amount of signal from the feeder system and distribute it to 2, 4, or 8 output ports for connection of customer drops.

A

Tap

179
Q

How many ports are represented on a circular tap symbol?

A

2

180
Q

How many ports are represented on a square tap symbol?

A

4

181
Q

How many ports are represented on a hexagonal tap symbol.

A

8

182
Q

How is tap value determined?

A

The sum of the directional coupler tap loss plus the loss of the splitter(s)

183
Q

What is the lowest tap value?

A

4

184
Q

These are low value taps that feed the internal splitter(s) directly without the use of a directional coupler

A

Terminating tap

185
Q

When low frequency signals are not attenuated as much as high frequency signals in coax cable, it can result in the level of lower frequency signals exceeding the level of the higher frequency signals. What is this called?

A

reverse tilt

186
Q

What device is used to compensate for reverse tilt?

A

In-Line Equalizer

187
Q

This device can eliminate the problem of a modem that is connected to a low value tap from overloading the upstream return amplifier.

A

In-Line Conditioner

188
Q

This is the medium that is used to transmit our signals from the headend to the customer.

A

coaxial cable

189
Q

Four components of coaxial cable

A

Jacket, Outer Conductor (Sheath), Dielectric, and Center Conductor

190
Q

What are the three basic parts of a fiber link?

A

the fiber cable, the transmitter, and the receiver

191
Q

PBX

A

Private Branch Exchange

192
Q

4 Common types of Toll-fraud

A
  1. Unauthorized Voicemail access2. Unauthorized Call Forward and Transfer3. Direct Inward System Access (DISA)4. Social Engineering
193
Q

DISA

A

Direct Inward System Access

194
Q

This occurs when perpetrators access your voicemail illegally by determining your access password, and then place outbound calls from the system.

A

Unauthorized Voicemail Access

195
Q

If a PBX voicemail system is breached, often Call Forward or Call Transfer can be invoked by a criminal to send inbound calls to an unauthorized destination. What is this process called?

A

Unauthorized Call Forward and Transfer

196
Q

This telephone feature allows an outside caller to dial directly into the telephone system and to access all the system’s features and functions.

A

Direct Inward System Access (DISA)

197
Q

It is the most common way perpetrators commit Toll-fraud

A

Direct Inward System Access (DISA)

198
Q

Changing all of your phone system factory default passwords to prevent fraud should be don how often?

A

60-120 days is recommended

199
Q

Asking Comcast or PBX maintenance provider to turn off international calling functionality if not needed will help prevent what?

A

International Toll-Fraud

200
Q

Installing intrusion detection alarms for the PBX room and Providing remote access only to those that need are are two forms of what?

A

PBX lock-down activities (Fraud Prevention Techniques)

201
Q

Doing a PBX audit with PBX vendor and having a phone system security audit performed by a third party are examples of what?

A

Fraud prevention Techniques

202
Q

What site do business class customers go to to manage services online?

A

business.comcast.com/myaccount

203
Q

Where can a comprehensive Help & Support Library be located?

A

business.comcast.com/elp

204
Q

What is the money back guarantee for Business VoiceEdge or Business Trunks?

A

60-day money back guarantee

205
Q

Where can customers go to learn about the Comcast Business Promise?

A

business.comcast.com/promise

206
Q

At what point in the installation process can a customer register an account online?

A

As soon as installation is scheduled.

207
Q

What are the benefits of a customer registering their account online before the installation is completed?

A
  1. set up billing preferences2. get installation text reminders3.access to the Upware marketplace
208
Q

Why would a non-customer activate an account with Comcast Business Internet?

A

to access the Upware marketplace

209
Q

What Business Internet services do not include wifi?

A

Internet-only Starter, Hospitality Internet or Ethernet services

210
Q

DPC3939B

A

Model Number for the Business Wireless Gateway

211
Q

Where can a customer go for more information on the Business Wireless Gateway?

A

mydeviceinfo.comcast.net and download the manufacturer’s User Guide

212
Q

How does a customer reset the Business Wireless Gateway?

A

Use a thin object to press the Reset Button on the back panel. Hold for 2-5 seconds, and then release

213
Q

This is an online marketplace of cloud-based small business applications that are specifically built for business

A

Upware Market

214
Q

A curated collections of business grade cloud solutions with simple access and account managment

A

Upware

215
Q

Where would a customer go to download Norton Internet Security?

A

Upware Market

216
Q

With this you have an on-the-go communications platform including:Microsoft Outlook, Windows Sharepoint, and Mobile Access

A

Hosted Microsoft Exchange

217
Q

What is in a Web Hosting Starter Package?

A

the ability to build a 3-page website at your own domain, and 10 MB of storage space and 100 MB of data transfer

218
Q

What is the cost of the Web Hosting Starter Package?

A

Included at no extra charge

219
Q

How much storage space comes with the Web Hosting Business Package?

A

300 GB of storage space

220
Q

How much storage space comes the Web Hosting Commerce Package?

A

400 GB of storage space

221
Q

How does the Professional Web Hosting Package compare to the Commerce Package?

A

Professional has all of the functionality included in the Commerce Package with even more storage space.

222
Q

In the Upware Market, where can a customer click to learn more about it?

A

Under getting started, click on Upware 101

223
Q

What is EXCLUDED in the 30 day money back guarantee for Business Class Voice, Internet or TV?

A

Installation charges, fees, taxes or per-call charges

224
Q

What website would a business class customer go to, to Manage their business WiFi hotspot directory information?

A

business.comcast.com/myaccount

225
Q

What is the model number of the Business Wireless Gateway?

A

DPC3939B

226
Q

Rings each user in the order they appear on the User List

A

Hunt Group

227
Q

For assistance with non-emergency concerns or questions, Comcast Business Voice provides what service? (where available)

A

311 service

228
Q

Comcast Business Voice provided this for users of the Telecommunications Relay Service (TRS) center for the hearing impaired.

A

711 abbreviated dialing

229
Q

TRS

A

Telecommunications Relay Service

230
Q

What information does Enhanced 911 provide?

A

The telephone number and location

231
Q

What phone number can customers call with 911 related questions?

A

800-391-3000

232
Q

What number should a customer dial to get the latest traffic information?

A

511

233
Q

An easy-to-remember number that connects you to community services like after-school programs, health services, food banks and other essential human services.

A

211

234
Q

Planning Assistance “call before you dig” number

A

811

235
Q

Directory Assistance number

A

411

236
Q

What is the name of Comcast’s Paperless Billing?

A

Ecobill

237
Q

What four social networks can a customer use to find information about Comcast Business class?

A

Linked-in, google plus, twitter, and facebook

2015 Scott (23 decks)

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