CCS Mock Questions Flashcards
Mock Exam for the OU CCS Certification exam
Where can you specify the price % in rate?
- Bill Factor only
- Rate Component only
- Both Rate Component and Bill Factor
- Rate Schedule
》Both Rate Component and Bill Factor
[TRUE OR FALSE]
When you cancel a payment, the system automatically cancels all tenders linked to the payment’s payment event.
False
[TRUE OR FALSE]
If the remitted funds are used to pay the outstanding debt on two different accounts, two payment events are necessary.
False
[TRUE OR FALSE]
I can’t manually add meter read remarks to a finalized initial measurement
True
What does VEE stands for?
- Validate, Estimate, Execute
- Validate, Estimate, Evaluate
- Validate Edit, Estimate
- Validate, Edit, Evaluate
》Validate Edit, Estimate
Four Types of Measuring Component
□ Physical □ Standalone □ Scratchpad □ TOU □ Aggregator
■ Physical
■ Standalone
■ Scratchpad
■ Aggregator
How many derived measurements value can be stored in MDM?
- 1
- 5
- 10
- 15
》10
Select the valid SP Types
□ Item □ Equipment □ Badged □ Unbadged □ Metered □ Unmetered
■ Badged
■ Unbadged
■ Metered
Device events can be defined by which attributes
- Device Event Category, Meter Type, Scalar Meter and Smart Meter
- Standard Event Name, Device Event Category, Meter Type and Reporting Category
- Standard Event Name, Device Event Category, Reporting Category, and Activity Type
- Standard Event Name, Activity Type, Scalar Meter and Smart Meter
》Standard Event Name, Device Event Category, Reporting Category, and Activity Type
What are example of measuring component attribute?
- Manufacturer and model
- Head-end system and Badge Number
- Channel ID and Channel Multiplier
》 Channel ID and Channel Multiplier
Determines if a specific activity needs to be created based on the state of the service point
- Connect SP and/or Install Device algorithm (D1-CNSPINSDV)
- Connect Device algorithm (D1-CONNDVC)
- Connect SP algorithm (D1-CONNSP)
- Connect SP and/or Install Device algorithm (C2M-CNSPINSDV)
》Connect SP and/or Install Device algorithm (D1-CNSPINSDV)
[TRUE OR FALSE]
A rate with a commodity charge of $1.06765 per therm would never be prorated.
True
Select the best answer about FA. Select all that apply.
□ Two dispatch groups can be linked to two different field activities under same premise
□ It’s directly linked to a premise
□ It requires service point to be created
□ Two dispatch groups can be linked to one field activity under same premise
□ Two dispatch groups can be linked to two different field activities under same SP
□ It should be service specific
■ Two dispatch groups can be linked to two different field activities under same premise
■ It requires service point to be created
■ Two dispatch groups can be linked to two different field activities under same SP
Which 2 configurations can be set-up if a rule is only applicable to 1 of 2 meters for a certain condition
□ Create Eligibility Criteria
□ Remove Usage Rule from VEE Group and Create another VEE Group
□ Configure 2 VEE Group
□ Set Switch Flag to False
■ Create Eligibility Criteria
■ Configure 2 VEE Group
[TRUE OR FALSE]
An example of a critical validation performed by the IMD Seeder Business Object is when deriving the head-end system and the measuring component
True
If the IMD is already visible in C2M portal but not yet finalized, which validation can be assumed already passed
- VEE
- IMD Validation
- Critical Validation
- Pre-VEE
》Critical Validation
What type of Measuring Component is used associated to meters that are installed at a Service Point?
- Physical
- Aggregator
- Standalone
- Scratch pad
- TOU
》Physical
When creating a new Business Object, which options needs to be added to maintain its contents
□ Display Service Script
□ Pre-processing Algorithm
□ Display UI Map
□ Maintenance UI Map
■ Display Service Script
■ Maintenance UI Map
Which of the following are true about Adjustments
□ Change customer’s debt
□ Setup approval hierarchies for certain types of adjustments
□ Interface check request to accounts receiveable
□ Levy miscellaneous fees and credits
■ Change customer’s debt
■ Setup approval hierarchies for certain types of adjustments
■ Levy miscellaneous fees and credits
Where is usage rule logic being configured
- Algorithm of Usage Rule BO
- Algorithm of Usage Transaction BO
- Algorithm of Usage Group
- Algorithm of Usage Rule
》Algorithm of Usage Rule BO
What can be done by enable service order
- Connect SP, Install device, Turn ON device, Check Measurement exists
- Connect SP, Install device, Check Measurement exists, Turn ON device
- Connect SP, Check Measurement exists, Turn ON device, Install device
- Connect SP, Check Measurement exists, Install device, Turn ON device,
》 Connect SP, Install device, Turn ON device, Check Measurement exists
On which 2 entities do service Provider is declared
□ Device Type
□ Device Configuration Type
□ Usage Subscription Type
□ Usage Group
■ Device Type
■ Usage Subscription Type
[TRUE OR FALSE]
You must use the mouse in order to look for a customer by name / address / phone / etc.
False
Measuring Components are also known as
□ Registers
□ Meter Configurations
□ Multipliers
□ Channels
■ Registers
■ Channels
It is where you configure the account monitor for over due process
- Customer Class
- Collection Class Control
- Severance Event Type
- SA Type
》 Customer Class
Which of the following objects controls what is to be done for an overpayment
- Customer Class
- SA Type
- SA Type and Customer Class
- Payment Segment
》 Customer Class
When does the system applies the product of the channel and installation multipliers?
- Post-VEE
- VEE
- Critical validations
- Prepare for VEE
》 Prepare for VEE
Select the place where you can specify a bill message. Select all that apply.
□ Customer Class □ Account □ Rate Version □ Bill Factor □ Rate Schedule □ Meter Read Remark □ Service Provider □ Service Point
■ Customer Class ■ Account ■ Rate Schedule ■ Meter Read Remark ■ Service Provider
Eligibility Rules are defined at Campaign and Package level. Where do you configure the group eligibility?
- Sales and Marketing
- Campaign
- Package
- Order
》 Package
What can be controlled on adjustment type?
□ AP Request □ Calculated Amount □ Priority □ User □ GL Code □ How to display on bill
■ AP Request
■ Calculated Amount
■ GL Code
■ How to display on bill
Which of the following is NOT true about Account
- An account references one or more persons
- Every account has a unique, system assigned account ID
- Bills are produced for accounts and are sent to the account’s persons
- Accounts expires when they have no active contracts
》 Accounts expires when they have no active contracts
[TRUE OR FALSE]
An operator must choose a start option for each service to be started.
False
Where do you define the priority for payment distribution? (Choose 2).
□ Tender Control
□ SA Type
□ Customer Class
□ Tender Type
■ SA Type
■ Customer Class
[TRUE OR FALSE]
Related to final measurements are used to calculate usage. Other options will try to flip the order like ‘usage is needed to calculate final measurement’.
True
What will result in multiple bill calculation lines for a given rate component
- bill factor
- rate schedule
- calculation group and rate version
- rate version and bill factor
》 Bill Factor
Which status of Bill Segment can be regenerated
□ Pending □ Freezable □ Frozen □ Error □ Cancelled
■ Freezable
■ Error
How many bill segment-related transactions related to Pay Plans?
- One
- Two
- Depending on number of bills that will cover the total amount of the Pay Plan
- None
None
What is the highest entity where you prevent the invalid meter configuration type for a meter
- Register
- Device Configuration Type
- Device Configuration
- Device Type
》 Device Type
[TRUE OR FALSE]
Adjustment Type Profile controls if an adjustment requires approval before being frozen
True
[TRUE OR FALSE]
An account’s balance is not equal to the sum of the FTs linked to its SAs
False
Where can proration be configured
□ Rate Schedule Only
□ Calculation Group and Rate Version
□ Rate Version Only
□ Rate Schedule, Calculation Group, and Rate Version
■ Rate Schedule, Calculation Group, and Rate Version
[TRUE OR FALSE]
If multiple rate versions are in effect during a customer’s bill period, the system will prorate each rate version’s charges accordingly.
True
How many Service Agreements can be linked in a Severance Process
- One
- Unlimited
- None
- All Service Agreements linked to initiating Collection Process
》One
[TRUE OR FALSE]
You could substitute the actual amount of consumption into a customer’s bill line.
True
Must derived values originate from the original measurement values
- Yes
- No
》 No
Where are the critical Validations in IMD are configured
- Post processing algorithms in the IMD Seeder BO
- Pre-processing algorithms in the IMD Seeder BO
- Pre-VEE algorithms in the IMD Seeder BO
- Post-VEE algorithms in the IMD Seeder BO
》Pre-processing algorithms in the IMD Seeder BO
Can a Final Measurement be updated
- True via new IMD
- True via new Measuring Component
- True via updating Final Measurement manually
- True via Device Configuration
》True via new IMD
What is the order of Time of Use configuration?
- Time of Use Groups, Time of Use Codes, Time of Use Map Template, and Time of Use Map
- Time of Use Groups, Time of Use Map, Time of Use Codes, and Time of Use Map Template
- Time of Use Map Template, Time of Use Groups, Time of Use Map, and Time of Use Codes
- Time of Use Codes, Time of Use Groups, and Time of Use Map Template, Time of Use Map
》Time of Use Codes, Time of Use Groups, and Time of Use Map Template, Time of Use Map
What is NOT true for Payment Arrangement Request?
- Execute eligibility criteria to determine the account’s eligibility/ineligibility
- Determine if request is subject to approval
- Create Payment Arrangement SA
- Monitoring for the down payment, if applicable
- Ensure that payment arrangement or pay plan is created
》Ensure that payment arrangement or pay plan is created
where can you disable proration?
□ bill factor
□ calculation rule
□ rate schedule
□ rate version
■ bill factor
■ calculation rule
■ rate schedule
[TRUE OR FALSE]
To ensure that the VEE group/rule are executed, you need to setup Fall back VEE group
True
What happens when a financial transaction is cancelled
- Financial Transaction is cancelled
- New Reversion Financial Transaction is created
- Negative Financial Transaction is created, Positive Financial Transaction is cancelled
- Reflected in General Ledger
》New Reversion Financial Transaction is created
Which of the following entities hold the demographic and geographic information, financial info, billing, etc
- Account, Person, Service Point, Service Agreement, Premise
- Account, Service Agreement, Service Point, Premise
- Person, Account, Service Agreement, Meter and Premise
- Account, Service Agreement, Premise and Meter
》Account, Person, Service Point, Service Agreement, Premise
Which are valid Asset Dispositions/Life Cycle Status
- Installed, In Stores, In Receipt, Retired
- Installed, In Stores, Receiving, Retired
- Installed, Storage, In Receipt, Retired
- Installed, Storage, Receiving, Retired
》Installed, In Stores, In Receipt, Retired
[TRUE OR FALSE]
A rate schedule without a rate version could never be used by billing.
True
Select the correct sequence of creation of Rate
- Rate Schedule, Calculation Rule, Rate Component
- Rate Schedule, Rate Version, Rate Component
- Rate Schedule, Rate Component, Rate Version
Rate Schedule, Rate Version, Rate Component
Eligibility Rules are defined at Campaign and Package level. Where do you configure algorithms for eligibility?
- Sales and Marketing
- Campaign
- Order
- Package
Campaign
What are the things you can do in the To Do Type screen? Select all that applies.
□ The To Do list’s usage, which indicates whether a To Do of that type may be created manually by a user
□ The roles to which an entry may be reassigned.
□ Control central alerts
□ The default priority of the To Do list in respect of other To Do lists.
□ Assign user who can view this To Do
■ The To Do list’s usage, which indicates whether a To Do of that type may be created manually by a user
■ The roles to which an entry may be reassigned.
■ The default priority of the To Do list in respect of other To Do lists.
Which of the following are valid measurement condition codes
□ Regular □ Estimated □ External Estimated □ System Estimated □ Missing □ Error
■ Regular
■ External Estimated
■ System Estimated
■ Missing
How many install events exist for previous year when meter exchange occurred in previous year
- One
- Two
- Three
- Four
Two
Where to configure which usage need to be measured
- Measuring Component Type
- Device Type
- Device Configuration Type
- SP Type
Measuring component type
When the system detects that an MC is missing final measurements, it creates what type of IMD?
- Empty IMD
- Estimated IMD
- System Estimate IMD
- Regular IMD
Estimated IMD
This code defines the time period associated with time-dependent prices in the rate
- frequency
- time of use
- bill factor
- service quantity identifier
Frequency
What are the three categories of IMD Exceptions
□ Terminate
□ Error
□ Issue
□ Information
□ Terminate
□ Issue
□ Information
Which are valid Reader Remark Processing Status
- Pending, Execute, Complete, Discarded
- Pending, Execute, Complete, On Hold
- Pending, Complete, On Hold, Discarded
- Pending, Complete, On Hold
Pending, Execute, Complete, Discarded
Which of the following statements are true. Select all that apply.
□ SA Type Pre-bill completion comes first before Customer Class Pre-bill completion
□ Customer Class Pre-bill completion comes first before SA Type Pre-bill completion
□ SA Type bill completion comes after Customer Class bill completion
□ SA Type post bill completion comes first before Customer Class post bill completion
□ SA Type bill completion comes first before Customer post bill completion
■ SA Type Pre-bill completion comes first before Customer Class Pre-bill completion
■ SA Type bill completion comes first before Customer post bill completion
Where is the source of date breaks?
- Subscribing system supplies these when it requests usage
- Calculated by an algorithm of Usage Rule BO
- Included in the IMD
- Identified through Usage Calculation Engine
Subscribing system supplies these when it requests usage
Aside from set of procedures and careful handling instructions for Specifications, what can be used to provide information about specifications
- Attributes
- Characteristics
- Components
- Asset
Attributes
Which algorithm spots below can you plug-in an algorithm for order completion
□ Customer Class - Order Completion
□ SA Type - Order Completion
□ Campaign - Order Completion
□ Package - Order Completion
■ Customer Class - Order Completion
■ Campaign - Order Completion
Scenario: The Primary Rate Schedule has 2 Sub-Rates.The Primary Rates Schedule’s Rate Versions are:1) January 1, 2010 – February 1, 2011 2) February 1, 2011 – Onwards. During the Bill Period January 15, 2011 – February 15, 2011, how many Calc Headers had been generated?
- 1
- 2
- 3
- 4
- 5
2
Which two plug-in spots call the rating functionality using base package-supplied algorithm types?
□ Billable Charge Template
□ Adjustment Type - Generate
□ Bill Segment Type - Bill Segment FT Creation
□ Adjustment Type - Adjustment FT Creation
□ Bill Segment Type - Bill Segment Create
■ Bill Segment Type - Bill Segment FT Creation
■ Adjustment Type - Adjustment FT Creation
[TRUE OR FALSE]
Can a Final Measurement be updated manually
False
Which of the following are true about Subtractive and Consumptive reading
□ Subtractive MC’s usage = End Measurement minus Start Measurement
□Consumptive MC’s usage = Measurement
□ Subtractive MC’s usage = Start Measurement
□ Consumptive MC’s usage = End Measurement minus Current Measurement
■ Subtractive MC’s usage = End Measurement minus Start Measurement
■ Consumptive MC’s usage = Measurement
Which is true for relationship of Payment Event and Tenders
- Number of Tenders depends on number of payments created
- Number of Tenders depends on number of type of payments created
- Number of Tenders depends on number of payment segments created
- Number of Tenders will always be 2 (Cash and Check)
Number of Tenders depends on number of type of payments created
Where you configure the account monitor for collection process
- Customer Class
- Collection Class Control
- Debt Class
- Both Collection Class Control and Debt Class
Collection Class Control
What is the correct flow from IMD to creation of usage
- Load Initial Measurements -> Validate Edit Estimate (VEE) Final Measurements -> Create Final Measurements -> Calculate Usage
- Load Initial Measurements -> Validate Edit Estimate (VEE) Initial Measurements -> Calculate Usage
- Load Initial Measurements -> Validate Edit Estimate (VEE) Initial Measurements -> Create Final Measurements -> Calculate Usage
- Load Initial Measurements -> Validate Edit Estimate (VEE) Initial Measurements -> Create Initial Measurements -> Calculate Usage
Load Initial Measurements -> Validate Edit Estimate (VEE) Initial Measurements -> Create Final Measurements -> Calculate Usage
Which indicates the valid Field Activity status.
- Held, Pending, Completed, Cancelled
- Pending, Held, Done, Cancelled
- Completed, In Progress, Pending, Cancelled
Held, Pending, Completed, Cancelled
When adding additional critical validations to the IMD before subjecting it to VEE, where should these be added
- IMD Seeder - Options
- IMD Seeder - Algorithms
- IMD Seeder - Lifecycle
- IMD Seeder - Validation
IMD Seeder - Lifecycle
At an instant in time, how many meters can be installed at a service point
- One
- Two
- Unlimited
- None
One
On the Usage Subscription Type which of the following two entities are referenced
□ Valid Service Point Types
□ Valid Usage Groups
□ Valid Time of Use Groups
□ Valid Contact Types
■ Valid Service Point Types
■ Valid Time of Use Groups
[TRUE OR FALSE]
Creating a pay plan will result to creation of bill segment.
False
Which BO executes the validation upon receiving the IMD from head-end system
- Pre VEE
- VEE
- IMD Seeder
- Post VEE
IMD Seeder
Which service agreement is linked to the severance process?
- All SA that is linked to the overdue process
- All SA that is linked to the initiating collection process
- All SA that is linked to the initiating write off process
- None of the above
All SA that is linked to the initiating collection process
Which ones are valid state algorithms of Enable Service - “Are SP and Device Ready?”
□ Customer-Device Compatibility Check
□ Connect Device
□ Update Usage Subscription/Service Point’s Override Start/Date Time
□ Create Service Point and Initial Measurement
□ Create Initial Measurement
■ Customer-Device Compatibility Check
■ Connect Device
■ Update Usage Subscription/Service Point’s Override Start/Date Time
How does the base Payment Distribution algorithm work
- Distribute payments by debt age only
- Distribute payments by SA Type Payment priority only
- Distribute payments by SA Type Payment priority & debt age
- Distribute payments by type of Tender
Distribute payments by SA Type Payment priority & debt age
What entities that the Off Cycle Bill Generator can have at the minimum
□ SA (cancelled) only
□ Adjustment (non-cancelled and cancelled)
□ Billable Charge (non-cancelled) and their respective SA
□ Adjustment only (non-cancelled)
□ Billable Charge (non-cancelled) or their respective SA
■ Billable Charge (non-cancelled) and their respective SA
■ Adjustment only (non-cancelled)
■ Billable Charge (non-cancelled) or their respective SA
Which is needed to establish with Service Provider before Usage Transactions can be created
- Usage Rule
- Usage Subscription Type
- Usage Subscription
- Usage Transaction Type
Usage Subscription
[TRUE OR FALSE]
If a customer remits both cash and a check, only one payment event with one tender will be recorded
False
[TRUE OR FALSE]
If an account has a credit rating less than a system-wide threshold, an alert message will appear highlighting such.
True
Which SA status are billable?
□ Pending Start □ Active □ Canceled □ Stopped □ Pending Stop □ Closed □ Reactivated
■ Active
■ Stopped
■ Pending Stop
■ Reactivated
Which of the following is true when creating scalar measurements
- Load Initial Measurements –> VEE –> Create Final Measurements –> Calculate Usage
- Create Initial Measurements –> VEE –> Load Initial Measurements –> Calculate Usage
- Create Final Measurements –> VEE –> Load Final Measurements –> Calculate Usage
- Load Final Measurements –> VEE –> Create Initial Measurements –> Calculate Usage
Load Initial Measurements –> VEE –> Create Final Measurements –> Calculate Usage
In which status you can regenerate bill segment charges
□ Frozen □ Freezable □ Pending □ Incomplete □ Error
■ Freezable
■ Incomplete
■ Error
How many usage subscription can be linked to a service point?
- Multiple usage subscription can be linked to service point at any instant in time
- Different usage subscriptions can be linked to service point over time
Multiple usage subscription can be linked to service point at any instant in time
[TRUE OR FALSE]
A base-product development environment can change data owned by the framework.
False
Which drives number of Bill Segment calculation header
- Rate Schedule Only
- Calculation Group and Rate Version
- Rate Version Only
- Rate Schedule, Calculation Group and Rate Version
Calculation Group and Rate Version
Which are true for components
□ Attached to Asset
□ Has specification
□ Cannot be installed to a location
□ Has disposition
■ Attached to Asset
■ Cannot be installed to a location
■ Has disposition
________ defines your debt thresholds for the loans
- Collection Process Template
- Customer Class
- Collection Class Control
- Collection Process
Collection Class Control
Where can you define customer specific prices/rates for bill factor?
- SP
- Account
- Rate Component
- SA Contract Values
SA Contract Values
What can the Financial Transaction Creation algorithm do
□ Affects Current Balance □ Affects Payoff Balance □ Create GL Entry/ies □ Create GL Details as this is necessary to link to FT □ Determine GL Account
■ Affects Current Balance
■ Affects Payoff Balance
■ Create GL Entry/ies
What objects can be linked to a case?
□ Account □ SA □ Premise □ Person □ SP
■ Account
■ Premise
■ Person
How many bill segment-related transactions related to Payment Arrangement
- One
- Two
- Depending on number of bills that will cover the total amount of the Payment Arrangement
- None
Depending on number of bills that will cover the total amount of the Payment Arrangement
When Custom BO is required and additional field needs to be updated what are the required entities for these requirements
□ Display UI
□ Display UI Map Service
□ Maintenance UI Map
□ Display Service Script
■ Display UI
■ Display UI Map Service
■ Maintenance UI Map
[TRUE OR FALSE]
An estimation rule can be configured which generates an Estimated IMD BO with the estimated values.
True
what can be defaulted by start option?
□ rate
□ contract value
□ CIS Division
□ characteristics
■ rate
■ contract value
■ characteristics
where is VEE group associated
- device type
- device configuration type
- measuring component type
- device type and measuring component
Measuring Component type
Select the bill sequence for bill completion algorithms
- SA Type pre-bill completion, Customer Class Pre-bill completion, SA Type bill completion, Customer Class bill completion, SA Type post-bill completion
- SA Type pre-bill completion, Customer Class Pre-bill completion, SA Type bill completion, Customer Class bil completion, SA Type post-bill completion, Customer Class post-bill completion
- SA Type pre-bill completion, Customer Class Pre-bill completion, SA Type bill completion, Customer Class bill completion, Customer Class post-bill completion
- Customer Class pre-bill completion, SA Type Pre-bill completion, Customer Class bill completion, SA Type bill completion, SA Type post-bill completion
SA Type pre-bill completion, Customer Class Pre-bill completion, SA Type bill completion, Customer Class bill completion, Customer Class post-bill completion
Which of the following statements is NOT true about usage subscriptions.
- A usage subscription must exist before a customer or a service point’s usage can be calculated
- Usage subscriptions are created/updated when a service agreement is created/updated
- Usage subscriptions control how usage is calculated and the service points whose consumption is used to calculate the usage
- Usage subscription can be linked to a multiple service point over time
Usage subscription can be linked to a multiple service point over time
Methods/Implementations to create usage transactions
□ A service point’s measurement cycle can be configured to periodically push usage (A usage transaction is created each time a SP’s consumption is pushed)
□ The CIS can request usage when it requires bill determinants
□ A meter read is created for the service point periodically depending on the measurement cycle
□ Once measurement is finalized
■ A service point’s measurement cycle can be configured to periodically push usage (A usage transaction is created each time a SP’s consumption is pushed)
■ The CIS can request usage when it requires bill determinants
Which of the following are valid Rate Component Types? (Choose 3).
□ SQ Calc □ Constant Charge □ Summary □ Total Charge □ Apply To □ Service Quantity
■ Summary
■ Apply To
■ Service Quantity
[TRUE OR FALSE]
A new service agreement is created when you create a pay plan
False
