CCNA 4: Chapter 9: Troubleshooting the Network Flashcards
Users are reporting longer delays in authentication and in accessing network resources during certain time periods of the week. What kind of information should network engineers check to find out if this situation is part of a normal network behavior?
the network performance baseline
A team of engineers has identified a solution to a significant network problem. The proposed solution is likely to affect critical network infrastructure components. What should the team follow while implementing the solution to avoid interfering with other processes and infrastructure?
change-control procedures
After which step in the network troubleshooting process would one of the layered troubleshooting methods be used?
gathering symptoms from suspect devices
A user reports that the workstation cannot connect to a networked printer in the office in order to print a report created with word processing software. Which troubleshooting action by the helpdesk technician would follow the divide-and-conquer approach?
Ask the user to issue the ipconfig command.
A network engineer is troubleshooting a network problem and can successfully ping between two devices. However, Telnet between the same two devices does not work. Which OSI layers should the administrator investigate next?
from the network layer to the application layer
Which troubleshooting method begins by examining cable connections and wiring issues?
bottom-up
Refer to the exhibit. Which two statements describe the results of entering these commands?[Choose two.]
- R1 will send system messages of levels 0, [emergencies], to level 4, [warnings], to a server.
- The syslog server has the IPv4 address 192.168.10.10.
An administrator is troubleshooting an Internet connectivity problem on a router. The output of the show interfaces gigabitethernet 0/0 command reveals higher than normal framing errors on the interface that connects to the Internet. At what layer of the OSI model is the problem likely occurring?
Layer 2
Users report that the new web site http://www.company1.biz cannot be accessed. The helpdesk technician checks and verifies that the web site can be accessed with http://www.company1.biz:90. Which layer in the TCP/IP model is involved in troubleshooting this issue?
transport
A user reports that after an OS patch of the networking subsystem has been applied to a workstation, it performs very slowly when connecting to network resources. A network technician tests the link with a cable analyzer and notices that the workstation sends an excessive number of frames smaller than 64 bytes and also other meaningless frames. What is the possible cause of the problem?
corrupted NIC driver
A network administrator is configuring SSH on a router. When verifying the configuration, the administrator notices that the SSH connection requests fail, but the Telnet connection requests from the same workstation are successful. Which two parts of the router configuration should be checked to try to locate the problem? [Choose two.]
- The transport input command is incorrect on the vty lines.
- An extended ACL that is referencing the port argument for SSH is mis-configured.
A user in a large office calls technical support to complain that a PC has suddenly lost connectivity to the network. The technician asks the caller to talk to nearby users to see if other machines are affected. The caller reports that several immediate neighbors in the same department have a similar problem and that they cannot ping each other. Those who are seated in other departments have connectivity. What should the technician check as the first step in troubleshooting the issue?
the status of the departmental workgroup switch in the wiring closet
After cables were reconnected to a switch in a wiring closet, several PCs that had been previously configured manually can no longer access resources outside the local network. The PC configurations were not altered in the process and resources on the local network can still be accessed. What is a possible cause of the problem?
The PCs are no longer on the correct VLAN.
Refer to the exhibit. On the basis of the output, which two statements about network connectivity are correct? [Choose two.]
- There is connectivity between this device and the device at 192.168.100.1.
- There are 4 hops between this device and the device at 192.168.100.1
Fill in the blank.
Use the “____” cache to verify IPv4 address to Layer 2 Ethernet address mappings on a host computer.
ARP
