CCMP Terms and Definitions

Question 1

Adoption

Answer 1

Choosing to accept / demonstrate an new way of thinking / behaving. Adoption occurs when stakeholder behavior is consistent w/ the future state behavior

Question 2

Benefit

Answer 2

The quantitative / qualitative, (non-) measurable outcomes resulting from a change

Question 3

Benefit realization

Answer 3

The achievement of the expected outcomes of a change

Question 4

Change

Answer 4

The transition from a current state to a future state.

A transitional process with multiple / varied events
supporting the objective of moving an organization and its stakeholders.

Question 5

Current state

Answer 5

The condition at the time the change is initiated

Question 6

Future state

Answer 6

The condition at the time when the benefits have been realized

Question 7

Change impact

Answer 7

How people / processes / technology / the workplace are affected during the transition from the current state to the future state

Question 8

Change management

Answer 8

The practice of applying a structured approach to the transition of an organization from a current state to a future state to achieve expected benefits

Question 9

Change risk

Answer 9

An event / condition that, if it occurs, may have an effect on the change benefits

Question 10

Change saturation

Answer 10

When the amount of change occurring in an organization is more than can be effectively handled by those affected by the change

Question 11

Competency

Answer 11

The organizational / individual collection of knowledge / skills / abilities

Question 12

Engagement

Answer 12

Stakeholder involvement / influence in the change process

Question 13

Governance

Answer 13

The decision-making processes, applied by authorized individuals / teams, for approving & rejecting / monitoring / adjusting activities of a change management plan

Question 14

Outcome

Answer 14

A specific, measurable result / effect of an action / situation

Question 15

Readiness

Answer 15

The preparedness of an organization or its parts to accept / effectively handle / integrate impending change

Question 16

Resistance

Answer 16

A stakeholder’s opposition to a change

Question 17

Resistance management

Answer 17

The process of addressing stakeholder’s opposition to a change

Question 18

Sponsor

Answer 18

The individual / group in the organization accountable for the realization of the benefits of a change.

The sponsor defines / champions the overall change goals / scope / definition of success.

This individual / group influences peers and other senior leaders to gain support and provide to leadership to achieve the stated vision.

This role has ultimate decision-making and funding authority and provides constant visibility to the change effort.

Question 19

Sponsorship

Answer 19

The process of aligning stakeholders to support and own a change

Question 20

Stakeholder

Answer 20

An individual affected by a change.

Stakeholders must
begin to behave differently for the change to be adopted.

Question 21

Sustainability

Answer 21

The ability to maintain the future state

Question 22

Vision

Answer 22

The description of the future state.

An aspirational and future-focused statement that typically describes why the change is needed and what the future state will be like and sometimes includes the risks to the organization if the change is not successful.

Question 23

Change management practitioner

Answer 23

An individual responsible for coordinating / applying / tracking change management tools / activities.

This individual is not responsible / accountable for the change strategy.

Question 24

Change management team

Answer 24

A group of individuals who work together facilitating change management activities to design / analyze / develop / enable the organization to own & effectively drive adoption / usage / proficiency.

Team members ensure activities are completed / feedback is gathered / training is conducted / communications are delivered in various formats.

Question 25

Change management lead

Answer 25

The individual accountable & responsible for the change strategy who assesses the change / outlines a change plan / implements change management. This individual has direct day-to-day control over the change management team / the change project schedule / associated budgets / resources. The change management lead is the primary liaison to the change sponsor / project manager / leadership / overall project team / stakeholders.

Question 26

Change agents

Answer 26

Functional or social leaders / middle management / SMEs from different areas in the organization who are trusted by colleagues / stakeholders / executives for their insight into & understanding of the organization. These individuals may be selected for their (informal, non-hierarchical) network & influence (without authority) over other individuals / groups. They model the required behaviors in their area / provide feedback on change activities / actively engage with others around change activities.