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circalation > ccc > Flashcards

ccc Flashcards

1
Q

What does technical services include?

A

acquisitions cataloging serials archives

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2
Q

How do cataloguers provide helpful info for patrons?

A

“on order” records

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3
Q

Where are technicians typically employed?

A

circulation

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4
Q

What’s an integrated service desk?

A

reference and circulation handled by same person

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5
Q

What is the goal of circulation?

A

customer service, control library collection

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6
Q

What do circulation tasks include?

A

check i/o, notifying/collecting fines, shelfreading, producing circ stats, supervising clerks, processing mat for reserve coll, processing holds

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7
Q

What’s in collection maintenance

A

keeping material current and easy to use

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8
Q

What’s end processing?

A

physical preparation for items going into the collection

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9
Q

Circulation staff are NOT the eyes and ears of the library.

A

False you stupid bitch!

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10
Q

Why might a circ staff not answer a reference query?

A

it might delay another patron

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11
Q

Why do circ staff note common problems and questions?

A

improves circ coll and policy

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12
Q

Working at circ desks is much different than a retail service environment!

A

False you stupid bitch!

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13
Q

What do libraries do about controversial topics?

A

Provide info on both sides

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14
Q

What are circulation procedures?

A

day to day application of circ policy

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15
Q

What do you do with evil customers?

A

Beat their stupid asses i mean you must have all the patience and kindness in the world.

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16
Q

What is the goal of public libraries?

A

circulate as many materials as possible

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17
Q

Are there situations where you would divulge someone’s borrowing records?

A

valid search warrant

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18
Q

Floating collections =

A

books with no permanent home, staying where returned

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19
Q

Where are overdues pursued most aggressively

A

academiclibs

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20
Q

Access Services =

A

dept including reserves, ILL, stack maintenance, reshelving, security, signage

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21
Q

Where are loan periods usually flexible?

A

special libs

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22
Q

CDL =

A

controlled digital lending, the system used for distributing ebooks in a library system

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23
Q

Criteria for choosing an LSP

A

volume of circ, cost of system, compatibility w existing software, ctrl of collection, services offered, involvement of patron, staff training, conversion cost, circ policy

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24
Q

RFID =

A

radio-frequency identification, microchips tag a patron’s card, enabling checkout by walking thru a checkout station

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25
Q

Process of registering a new borrower?

A

determine eligibility, proof of id, set up record, new card, review circ policy w patron

26
Q

Role of overdue tracking and activities?

A

enable access for all, makes sense to control collec

27
Q

Issues involved in charging fines?

A

items returned during time of reminder and receipt of message, patron says title returned (staff may not find it at lib), keeping overdue titles unnamed in reminder calls,

28
Q

Describe holds function and its use in diff libraries

A

a queue

29
Q

Purpose of reserve coll =

A

circlate more materials to more people in a shorter time pd, support a specific course

30
Q

Types of lib likely to have reserve coll =

A

colleg/uni libs

31
Q

Steps involved in setup and operation of reserve coll =

A

id materials, collect materials, processing, storing, printing, weeding

32
Q

Process of preparing books for circ =

A

marks of ownership, barcode, catalogue/classify, spine labels, special id, dust jackets, security devices, binding reinforcement

33
Q

Summarize shelving function bitch

A

Process, place, shelfread

34
Q

Blocking =

A

pulling books forward in the shelf for spines even with edge of shelf

35
Q

Blocking =

A

pulling books forward in the shelf for spines even with edge of shelf

36
Q

role of circ staff in inventory func =

A

one will call out shelf mark and the other will shelfread

37
Q

Decisions in weeding process =

A

is it current, misleading, circulated, will it be donated, removal from record

38
Q

Weeding procedures =

A

chklist of mat not circulated in a period, done in conj w inventory

39
Q

Diff betw inventory and shelfread =

A

inventory is through & all coll (or large sec), shelfreading is localized

40
Q

Health and safety concerns in lib =

A

repetitive motion, mold/mildrew/dust, germs, bedbugs

41
Q

Solutions to health&safety concerns in lib =

A

education, exercise, equipment,

42
Q

Conflict de-escalation:

A

calm, patient, sympathetic, repeat user’s concerns, nonaggressive body language, stay in visible area, maintain distance, no ultimatums

43
Q

How copyright/IP affects lib procedures:

A

publishers/labels a strong lobby for strengthening copyright, libraries seek for less restrictions, speak on behalf of user, but must uphold copyright law

44
Q

Effects of new formats on copyright laws/restrictions:

A

leads to new restrictions that usually dont do shit

45
Q

Library efforts to handle licences:

A

CDL, following the law, informing patrons about copyright procedure

46
Q

copyleft (GNU), open source, creative commons:

A

initiatives distilling copyright policy/open copyright formats

47
Q

CDL =

A

controlled digital lending, digitized print documents that are loaned the same way print documents are

48
Q

2 operations of ILL =

A

borrowing, lending

49
Q

Evolution of ILL =

A

would be located in authoritative bibliography, record recorded accurately, typed onto multi part ALA ILL request form, turnaround was >6 weeks, email/fax replaced paperforms in the 90s, now documents are digitally scanned

50
Q

Diff betw ILL of diff lib =

A

uni relying on ILL more heavily, colleg will lend if for a course or business, public libs work thru INFO resource sharing network, school lib goes thru the professional lib of their school board, special libs typically want very current info so deal in a lot of periodical articles and other nonreturnables

51
Q

Workflow processes involved in ILL =

A

receive/send req, check holdings, verify item, record necessary stats, send/receive item

52
Q

Key elements and services in ILL =

A

Searching multiple collections using 1 interface, request form

53
Q

Role of ILL in diff lib =

A

provide documents for research purposes, fill in gaps not covered by school cat, nonreturnable docs

54
Q

VDX =

A

virtual document xchange

55
Q

DDS =

A

document delivery service, ILL in a commercial setting (i.e. necessarily charges for usage)

56
Q

Role of DDS =

A

private companies provide faster delivery in exchange for higher costs

57
Q

RACER =

A

rapid access to collections by electronic requesting

58
Q

RACER =

A

rapid access to collections by electronic requesting

59
Q

INFO =

A

information network for ontario

60
Q

Voila =

A

LAC union catalogue

61
Q

OCLC =

A

online computer library centre, runs WorldCat

circalation (2 decks)

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