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CBSA > CBSA Interview Preperation > Flashcards

CBSA Interview Preperation Flashcards

0
Q

When was the CBSA formed?

A

December 12, 2003

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1
Q

Who is the Minister of Public Safety and Emergency Preparedness?

A

The Honourable Steven Blaney

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2
Q

Facts and Stats - Canada, what is the population of Canada?

A

35.4 million.

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3
Q

When was Canada founded and how only is the country?

A

1867, 147 years.

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4
Q

How many provinces and Territories?

A

10 Provinces and 3 Territories.

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5
Q

How many timezones are there in Canada?

A

6.

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6
Q

How many square kilometres in Canada?

A

9.10 million.

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7
Q

What is population of Ontario?

A

12.9 million.

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8
Q

Canada has the longest unprotected border in the world, how long is it?

A

8892 Kms.

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9
Q

How many guns are there per residents in Canada?

A

30.8.

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10
Q

In 2013, how many weapons were seized excluding guns at the border?

A

1319.

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11
Q

What was the top seized drug in border crossings in Canada?

A

Marijuana - 490 siezures.

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12
Q

In 2013, how many travellers entered Canada? How many were denied entry?

A

99.7 million entered, 9900 were denied entry. Less than 1%.

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13
Q

Client Service Orientation: List three examples.

A
  1. Joan Fox, McNeil Consumer Heathcare.
  2. Ranked 1st in North America for my position based on Customer Satisfaction, Cost Control and Customer Growth.
  3. Rohde - Trade Shows - Communication.
  4. Responding to escalated customer issues.
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14
Q

Dealing with Difficult Situations three examples:

A
  1. As Service Manager, I was directly respondsible for dicipline in a unionized environment, through a 5 step process of discipline. Pat Murphy’s assistant.
  2. Capitano - Ford Motor Company.
  3. Rohde - Company shut down.
  4. Security Officer - Issuing Parking Offences.
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15
Q

Effective Interactive Communication - list three examples:

A
  1. Ford - Continuously reacting to data and responding to people to drive results in a timely manner.
  2. G&K - Conducting Performance Reviews with clients to seek information for improvement.
  3. Security Officer - Dealing with a diverse community of people, being sensitive to their diversity while still providing a safe environment.
16
Q

Sound judgement, list three examples:

A
  1. Ford - Process Coach, making multi-million dollar decisions which impact Quality and production and profit.
  2. G&K - Making decisions based on safety and profit - IE Drivers in the winter months.
  3. Ford - Manpower in the morning.
  4. G&K - New president of the company - scheduling, debriefing.
17
Q

Personal Integrity, list three examples:

Strong moral character.

A
  1. G&K - Theft of money from the company safe.
  2. G&K - Responsible for paying commissions, cash for sales and reviewing and authorizing all expenses for the department.
  3. Ford - Manpower - responsible for paying over a half-million dollars in salary correctly on a weekly basis.
18
Q

Values and ethics, respect,integrity, Professionalism:

A
  1. Volunteer work, serve trips, big brother, coaching, Executive Team.
  2. Ford - High emotion, reacting in a respectful and professional manner.
  3. Calm in high stress situations.
  4. Tightening my action point.
  5. Meeting with many different levels of employees from President to janitors - treating them all the same.
  6. Respecting company resources - expenses.
19
Q

Adaptability, list three examples:

adapting to changes in technology, processes, job structure.

A
  1. FORD - Manpower, every morning manning 65 people.
  2. G&K - Scheduling.
  3. G&K - Weekly Reporting - adapting to the changes required to exceed key metrics. - Sales strategies.
  4. G&K - Staffing changes, interviewing, hiring and onboarding.
20
Q

CBSA Recent News:

A
  1. Human Trafficking arrest in Edmonton.
  2. Nexxus - One Million members.
  3. Wanted by the CBSA list - 50th arrests, 41 of which removed.
21
Q

Greatest Strength?

A

My leadership skills, which are based on a foundation of strong problem solving skills and conflict management skills.

22
Q

Greatest weakness?

A

Perfectionism, recognize and use to my advantage to exceed time and data management goals, exceptional attention to detail.

23
Q

How do you handle stress?

A

By prioritizing my responsibilities so I have a clear idea of what needs to be done.
Example: Managing morning schedule of entire department, reacting to changing circumstances, applying resources to complete tasks and reduce stress.

24
Q

Why the CBSA?

A

I have a passion to serve all Canadians to ensure a safe and secure country. I have accepted jobs that have advanced my skill set to make me a competitive candidate for the CBSA. From G&K to FORD, from client service to automotive manufacturing, a wide scope of experiences and exposure.

CBSA (4 decks)

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