CBSA Interview Preperation Flashcards
When was the CBSA formed?
December 12, 2003
Who is the Minister of Public Safety and Emergency Preparedness?
The Honourable Steven Blaney
Facts and Stats - Canada, what is the population of Canada?
35.4 million.
When was Canada founded and how only is the country?
1867, 147 years.
How many provinces and Territories?
10 Provinces and 3 Territories.
How many timezones are there in Canada?
6.
How many square kilometres in Canada?
9.10 million.
What is population of Ontario?
12.9 million.
Canada has the longest unprotected border in the world, how long is it?
8892 Kms.
How many guns are there per residents in Canada?
30.8.
In 2013, how many weapons were seized excluding guns at the border?
1319.
What was the top seized drug in border crossings in Canada?
Marijuana - 490 siezures.
In 2013, how many travellers entered Canada? How many were denied entry?
99.7 million entered, 9900 were denied entry. Less than 1%.
Client Service Orientation: List three examples.
- Joan Fox, McNeil Consumer Heathcare.
- Ranked 1st in North America for my position based on Customer Satisfaction, Cost Control and Customer Growth.
- Rohde - Trade Shows - Communication.
- Responding to escalated customer issues.
Dealing with Difficult Situations three examples:
- As Service Manager, I was directly respondsible for dicipline in a unionized environment, through a 5 step process of discipline. Pat Murphy’s assistant.
- Capitano - Ford Motor Company.
- Rohde - Company shut down.
- Security Officer - Issuing Parking Offences.
Effective Interactive Communication - list three examples:
- Ford - Continuously reacting to data and responding to people to drive results in a timely manner.
- G&K - Conducting Performance Reviews with clients to seek information for improvement.
- Security Officer - Dealing with a diverse community of people, being sensitive to their diversity while still providing a safe environment.
Sound judgement, list three examples:
- Ford - Process Coach, making multi-million dollar decisions which impact Quality and production and profit.
- G&K - Making decisions based on safety and profit - IE Drivers in the winter months.
- Ford - Manpower in the morning.
- G&K - New president of the company - scheduling, debriefing.
Personal Integrity, list three examples:
Strong moral character.
- G&K - Theft of money from the company safe.
- G&K - Responsible for paying commissions, cash for sales and reviewing and authorizing all expenses for the department.
- Ford - Manpower - responsible for paying over a half-million dollars in salary correctly on a weekly basis.
Values and ethics, respect,integrity, Professionalism:
- Volunteer work, serve trips, big brother, coaching, Executive Team.
- Ford - High emotion, reacting in a respectful and professional manner.
- Calm in high stress situations.
- Tightening my action point.
- Meeting with many different levels of employees from President to janitors - treating them all the same.
- Respecting company resources - expenses.
Adaptability, list three examples:
adapting to changes in technology, processes, job structure.
- FORD - Manpower, every morning manning 65 people.
- G&K - Scheduling.
- G&K - Weekly Reporting - adapting to the changes required to exceed key metrics. - Sales strategies.
- G&K - Staffing changes, interviewing, hiring and onboarding.
CBSA Recent News:
- Human Trafficking arrest in Edmonton.
- Nexxus - One Million members.
- Wanted by the CBSA list - 50th arrests, 41 of which removed.
Greatest Strength?
My leadership skills, which are based on a foundation of strong problem solving skills and conflict management skills.
Greatest weakness?
Perfectionism, recognize and use to my advantage to exceed time and data management goals, exceptional attention to detail.
How do you handle stress?
By prioritizing my responsibilities so I have a clear idea of what needs to be done.
Example: Managing morning schedule of entire department, reacting to changing circumstances, applying resources to complete tasks and reduce stress.
Why the CBSA?
I have a passion to serve all Canadians to ensure a safe and secure country. I have accepted jobs that have advanced my skill set to make me a competitive candidate for the CBSA. From G&K to FORD, from client service to automotive manufacturing, a wide scope of experiences and exposure.
