CBM 113 (LESSON 1) Flashcards
is the process, which combines and transforms various resources used in the production/operations subsystem of the organization into value added product/services in a controlled manner as per the policies of the organization.
Production/operations management
For over two century’s operations and production management has been recognized as an important factor in a country’s _______________
economic growth.
The traditional view of manufacturing
management began in eighteenth century when __________ recognized the economic benefits of specialization of labor.
Adam Smith
Adam Smith recommended breaking of jobs down into ______________ and recognizes workers to specialized tasks in which they would become highly skilled and efficient.
subtasks
In the ___________ F.W. Taylor implemented Smith’s theories and developed scientific management.
early twentieth century,
is defined as “the step-by-step conversion of one form of material into another form through chemical or mechanical process to create or enhance the utility of the product to the user.”
PRODUCTION
defines production as „a process by which goods and services are created‟.
Edwood Buffa
of an organization is that part, which produces products of an organization.
It is that activity where by resources, flowing within a defined system, are combined and transformed in a controlled manner to add value in accordance with the policies communicated by management
The production system
is an organized activity, so every production system has an objective
Production
It does not operate in isolation from the other organization system
Production
The ________ transforms the various inputs to useful outputs
system
There exists ____________ about the activities, which is essential to control and improve system performance.
feedback
deals with decision making related to production processes so that the resulting goods or services are produced according to specifications, in the amount and by the schedule demanded and out of minimum cost.”
PRODUCTION MANAGEMENT
is to produce goods services of right quality and quantity at the right time and right manufacturing cost‟
objective of the production management
4 RIGHTS
Right Quality
Right Quantity
Right Time
Right Manufacturing Cost
converts inputs in order to provide outputs which are required by a customer. It converts physical resources into outputs, the function of which is to satisfy customer wants i.e., to provide some utility for the customer.
Operating system
in an organization can be categorized into manufacturing operations and service operations.
Operations
is defined in terms of the mission it serves for the organization, technology it employs and the human and managerial processes it involves.
Operations
DISTRIBUTION BETWEEN MANUFACTURING OPERATIONS AND SERVICE OPERATIONS
- Tangible/Intangible nature of output
- Consumption of output
- Nature of work (job)
- Degree of customer contact
- Customer participation in conversion
- Measurement of performance.
An activity that establishes a course of action and guide future decision-making is planning.
PLANNING
Activities that establish a structure of tasks and authority.
ORGANIZING
Activities that assure the actual performance in accordance with planned performance.
CONTROLLING
is a key objective of operations management. The operating system must provide something to a specification which can satisfy the customer in terms of cost and timing.
CUSTOMER SERVICE
As operation managers plan, organize, and control the conversion process, they encounter many problems and must make many decisions
MODEL
Operation manager are concerned with how their efforts to plan, organize, and control affect human behavior, they also want to know how the behavior of subordinates can affect management planning, organizing, and controlling actions
BEHAVIOUR
The first objective of operating systems is the customer service to the satisfaction of customer wants.
CUSTOMER SERVICE
_______________ concern with the conversion of inputs into outputs, using physical resources, so as to provide the desired utilities to the customer while meeting the other organizational objectives of effectiveness, efficiency and adoptability.
Production and operations management
SCOPE OF PRODUCTION AND OPERATIONS MANAGEMENT
- Location of facilities
- Plant layouts and material handling
- Product design
- Process design
- Production and planning control
- Quality control
- Materials management
- Maintenance management
is a long-term capacity decision which involves a long-term commitment about the geographically static factors that affect a business organization. It is an important strategic level decision- making for an organization.
LOCATION OF FACILITIES
refers to the physical arrangement of facilities. It is the configuration of departments, work centers and equipment in the conversion process
PLANT LAYOUT
The overall objective of the plant layout is to ___________________ that meets the required output quality and quantity most economically
design a physical arrangement
deals with conversion of ideas into reality. Every business organization has to design, develop and introduce new products as a survival and growth strategy. Developing the new products and launching them in the market is the biggest challenge faced by the organizations
PRODUCT DESIGN
is a macroscopic decision-making of an overall process route for converting the raw material into finished goods. These decisions encompass the selection of a process, choice of technology, process flow analysis and layout of the facilities
PROCESS DESIGN
can be defined as the process of planning the production in advance, setting the exact route of each item, fixing the starting and finishing dates for each item, to give production orders to shops and to follow up the progress of products according to orders.
PRODUCTION PLANNING AND CONTROL
PRODUCTION PLANNING AND CONTROL
- Planning
- Routing
- Scheduling
- Dispatching
may be defined as a system that is used to maintain a desired level of quality in a product or service‟.
Quality Control (QC)
It is a systematic control of various factors that affect the quality of the product.
Quality Control (QC)
aims at prevention of defects at the source, relies on effective feedback system and corrective action procedure.
Quality Control (QC)
is that aspect of management function which is primarily concerned with the acquisition, control and use of materials needed and flow of goods and services connected with the production process having some predetermined objectives in view.
Materials management
In modern industry, equipment and machinery are a very important part of the total productive effort. Therefore, their idleness or downtime becomes are very expensive. Hence, it is very important that the plant machinery should be properly maintained.
Maintenance Management
SIX HISTORICAL DEVELOPMENTS:
The industrial Revolution
Scientific management
Human Relation Movement
Operation Research
Computers and advanced production technology
Service Revolution
STRATEGIES OF OPERATION MANAGEMENT
- Design of goods and services
- Quality
- Design Process and capacity
- Site selection
- Design layout
- Human resource (HR) and design work
- Supply chain mgt
- Inventory
- Scheduling
- Maintenance.
OVERALL NATURAL RESOURCES
land
human capital and technology
labor
wages, fund, equipment, payment of interest, present value of investment owners return
CAPITAL
Ownership capital, profit, organizer, innovator, older as to create new, willing risk, producer and distributors, return to ENTREPRENEURSHIP
ENTREPRENEURSHIP
