Case Study / Need to know Flashcards
What are the RICS Rules of Conduct?
Rule 1 - Members and firms must be honest and act with integrity
Rule 2 - Members and firms must maintain professional competence
Rule 3 - Members and firms must provide good quality and diligent service
Rule 4 - Members and firms must treat others with respect and encourage diversity and inclusion
Rule 5 - Members and firms must act in the public interest, take responsibility, and maintain public confidence in the profession.
Prior to working with a new client, what checks would you undertake?
I would ensure I am sufficiently knowledgeable, skilled and competent to carry out the work
I would check for any conflicts of interest
I would ensure the sufficient PII insurance was in place to cover the value of the instruction.
On receipt of a formal complaint, what would you do?
I would -
- Notify them that the complaint has been received and that we are working to rectify this.
- Issue a copy of my firms complaint handling procedure
- Report the complaint to the designated complaints handler
- Meet the client to receive feedback and address any areas of concern
- And if I was unable to resolve the complaint, I would refer this to the RICS.
If 2 separate departments within your firm were working for 2 rival companies, how would you ensure client sensitive data was managed?
I would -
- Inform clients of the conflict of interest and the risks associated with this
- Request a letter of instruction from them to continue
- Put measures in place to minimise potential risk, such as NDA’s, separate working locations, and secure storage of data.
What is work place diversity?
Diversity in the work place relates to the acceptance and inclusion of employees of all backgrounds.
When did the Rules of Conduct change?
February 2022
What are the CPD requirements for MRICS members?
Record 20 hours of CPD every year, where a minimum of 10 have to be formal.
Why did the previous Rules of Conduct change?
To provide a single document to enable greater clarity for RICS members and firms.
What are the professional obligations of members?
1 - Must comply with CPD requirements
2- Must cooperate with the RICS
3 - Provide all information reasonably requested by the Standards and Regulation Board, or those exercising delegated authority on its behalf.
What is a Red Book Valuation and why do we need it?
The RICS Valuation – Global Standards, the red book, provides a global framework of standardized valuation procedures and standards that are necessary for installing consistency, high standards and public trust in valuation.
What should be included in a Red Book Valuation Report?
- Introduction
- Purpose & Basis of Valuation
- Assumptions & Special Assumptions
- Property Description
- Valuation Date
- Market Commentary
- Evidence
- Signatures
When is a Red Book Valuation compulsory?
Legal and accounting procedures such as:
- Probate
- Capital Gains Tax
- CPO’s
- Divorces
- Property Disputes
- Sales by Charities or NPO’s
- Valuation of Bank, Mortgage or Lending Securities
When is a Red Book not required?
- Advice given during negotiations or litigation
- Internal use with no liabilities
- Performing statutory functions
- When acting as an expert witness
What is included in a Red Book Valuation Terms of Engagement?
- Valuer & Client Details
- Valuation date & subject
- Basis and Purpose of Valuation
- Assumptions & Special Assumptions
- Fees
- Complaints Handling Procedure
Before accepting a valuation, what should you do?
- Establish the purpose of the valuation
- Identify if it is a Red Book valuation or not
- Check for conflicts of interest
- Check for legal requirements
- Check for 3rd Party Interests
- Ensure the sufficient PII is in place.