Case Study Analysis Flashcards
1
Q
What are the five Competitive Objectives?
A
Quality: ^ Brand perception & Loyalty
Speed: fast and efficient processes
Dependability: Dependable Delivery=repeat customers
Flexibility: New Products/services, Wide range, volume & Delivery adjustments (returns)
Costs: Low Cost, High Margin
2
Q
What does the polar diagram show?
A
Indicates the relative importance of performance objectives to an operation/process. Also, shows the difference between various products.
