Case Management (18%) Flashcards
Assignment urgency is recorded using the .pxUrgencyAssign property. Pega Platform calculates .pxUrgencyAssign, as the sum of three input properties. (choose 3)
- .pyUrgencyAssignment
- .pxUrgencyAssignSLA
- .pxUrgencyWork
- .pyUrgencyParty
- .pyUrgencyAssignAdjust
- .pxUrgencyAssignSLA
- .pxUrgencyWork
- .pyUrgencyAssignAdjust
Which property responds to urgency calculated based on the service-level rule?
- pyUrgencyAssignAdjust
- pxUrgencyWork
- pxUrgencyAssignSLA
- pxUrgencyAssignSLA
- The value of the .pxUrgencyAssignSLA property is the sum of the initial urgency and the urgency increments for the goal, deadline, and passed deadline intervals.*
- As an assignment ages in a workbasket or worklist, Pega increases the value of .pxUrgencyAssignSLA according to the configuration of the service level agreement.*
Which variable in the assignment urgency calculation allows a user to manually adjust the urgency according to the facts of each situation?
- .pxUrgencyAssign
- .pyUrgencyAssignAdjust
- .pxUrgencyAssignSLA
- .pxUrgencyWork
- pyUrgencyAssignAdjust
.pyUrgencyAssignAdjust enables a user to increase the urgency of an assignment by running a local action on the case
In your organization, employees work between 8:00 A.M. and 5:00 P.M. EST only. Some assignments are sent to the employee work queue between 5:01 P.M. and 07:59 A.M, but work does not begin until regular business hours. For assignments that come in after hours, which Assignment Ready option do you use to delay the start of SLAs until 8:00 each day?
- Immediately
- Delayed
- Timed delay
- Dynamically defined on a property
Dynamically defined on a property
The Dynamically defined on a property option uses a DateTime property value to determine when users are expected to start work on assignments.