career developement Flashcards

1
Q

Having an understanding of you own feelings, and emotions, and recognizing the same in others, is called:

A

Emotional intelligence

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2
Q

A listeners attentive silence, the questions they ask, and the sounds they make while listening, are examples of :

A

Verbal Encouragement

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3
Q

A solution to a conflict, dispute, problem, or struggle that is agreeable and fair to all parties involved is called a

A

Equitable solution

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4
Q

Gathering information presented by a speaker, then summarizing it back to the speaker in a manner which supports empathy and better understanding, is called:

A

Reflecting

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5
Q

If a person’s verbal and nonverbal messages convey the same meaning, this is:

A

Congruence

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6
Q

A legal document that allows a person to run a business out of their home is known as a

A

Home operating permit

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7
Q

if you incur business property losses that results from flood, fire, or theft, you would be covered by this kind of insurance

A

Business personal property insurance

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