care values Flashcards
how do care workers empower service users?
promote anti discriminatory practice
maintain confidentiality
respect personal preferences
promote effective communication
.
provide individualized care
safeguard
support dignity , independence and safety
what does the GMC do ?
sets and monitors standards of
behavior for doctors
what does the NMC do ?
sets and monitors standards of
behavior for nurses and midwives
what does the HCPC do ?
monitors standards of behaviour for social workers and a range of other
health professions, such as paramedic, physiotherapists.
where does the equality act 2010 prevent discrimination ?
disability
gender
marriage
pregnancy
race
religion
sex
age
what is unfair discrimination ?
When a person is treated unfairly compared to someone else. Such as being withheld from something or having reduced opportunities.
example of unfair discrimination
when someone is not considered for a job because they are older than another candidate, despite having the same qualifications and experience.
what is direct discrimination ?
This is when someone is rude, hostile or offensive to
someone because they can see them as being different. For
example, when someone who is overweight is called names.
why is direct discrimination easy to prove ?
it has been heard or witnessed by others
what is indirect discrimination ?
when a healthcare or
care provider has a practice, policy or
rule which applies to all it’s patients and
clients, but it has a worse effect on some
people than others because of who they are.
what is positive discrimination ?
when a decision is made
in a person’s favor because
there is something different
about them.
what is an example of positive discrimination ?
when an advertising agency seeks to hire a person who has red hair and fair skin because they are to play the part of the sister of someone who has these characteristic.
what are the effects of discrimination ?
stress
feeling unable to work
mental illness triggered by stress
injury
death
living in fear of others
losing a sense of who you are
withdrawal from social activities
loss of confidence and self esteem
depression
anxiety
how can discrimination be prevented ?
reflective practice
policies and procedures reviewed regularly
updated staff training
involve service users in decisions about their care
staff challenge inappropriate behavior
adapting the way care is provided
what does the equality act 2010 do ?
Legally protects people from discrimination in the workplace
and in wider society.
Sets out the different ways in which it’s unlawful to treat
someone.
Protects you from discrimination on the basis of race, sex, age,
gender reassignment, disability, religion or belief, sexual
orientation, marriage or civil partnership, pregnancy and
maternity.
harassments definition
when you are subjected to unwanted behaviour that makes you feel intimidated,
humiliated, or degraded, or that creates a hostile environment, because of your age or another
protected characteristic.
define victimization
treating someone unfavourably because they have taken (or might be taking)
action under the Equality Act or supporting somebody who is doing so.
what does the equality act 2010 protect service users from ?
harassments
victimization
what does the human rights act 1998 guarantee ?
access to education
life
freedom from torture / slavery
security
private family life
freedom of thought
freedom of expression
protection of property
define empowerment
supporting people to take control of
their lives and futures by taking a full part in
discussions and decisions about their care and
treatment
what does empowerment enable service users to do ?
understand the choices that they can
make about their care, to contribute to the decision making and to take control of their lives.
how can dignity be demonstrated ?
Offering support rather than doing
it for them – allow them to be
independent
Taking account of the needs of
others, for example not rushing
them to do tasks which they may
struggle to do.
Not making fun of a person’s issues
what are the benefits of promoting dignity ?
Users feel valued
Users will engage better with
services
Raise self esteem
Feel like an individual
Increase determination to improve
how to promote empowerment
Promoting and supporting individual
rights to dignity and independence
Respecting and supporting beliefs,
cultures and preferences of service users
person centered care
service user at the heart of the provision
acting as an advocate so that their views are heard
Supporting service user to express their needs
and preferences
what is the purpose of the lone workers policy ?
if you work alone
for dealing with any situation where you feel vulnerable, such as dealing with conflict and aggression.
what to do when dealing with conflict ?
never resort to aggressive behaviour
listen carefully
try to see both sides of the argument
stay CALM
how to ensure safety
Follow health and safety policies
Use of risk assessments
Safeguarding and protecting individuals from abuse
Illness prevention measures, to include clean toilets, hand-washing
facilities, safe drinking water
Control of substances harmful to health
Use of protective equipment and infection control
Reporting and recording accidents and incidents
Follow health and safety training
Follow the complaints procedures
Provision of first-aid facilities.
what are employers responsible for ?
ensuring the health and safety of all the staff
who work for the company/organisation.
responsible for the safety of any visitors and volunteers
(this includes work placements/trainees)or contractors such as electricians etc.
what are risk assessments ?
identifying and evaluating the possible consequences of hazards and the level of risk that the hazard will cause harm
what is hazardous waste ?
Nappies, protective clothing, syringes,
soiled dressings, incontinence pads
and bodily fluids.
what is clinical waste ?
Waste contaminated by blood, urine,
saliva or other body fluids, which could
be infectious
How can you prevent exposure to hazardous substances?
finding out what the health hazards are;
deciding how to prevent harm to health (risk assessment);
providing control measures to reduce harm to health;
making sure they are used;
keeping all control measures in good working order;
providing information, instruction and training for employees and others;
providing monitoring and health surveillance in appropriate cases;
planning for emergencies.
What are your rights as a service user? (COMPLAINTS )
Complaints to be dealt with in an
appropriate timeframe
All complaints should be taken seriously
Full and thorough investigations of
concerns raised
Information of outcomes of
investigations into their complaints
ways of promoting effective
communication and ensuring confidentiality,
Applying requirements of the Data Protection Act 1998
now replaced by GDPR
The recording, storage and retrieval of medical and
personal information, to include electronic methods, mobile phones, social
media, written records, use of photographs
Maintaining confidentiality to safeguard service users
Respecting the rights of service users where they
request confidentiality
Following appropriate procedures where disclosure is legally required.
How should confidential information be stored?
Stored in a locked filing cabinets, in a locked room.
Information held electronically should be protected by a secure
password.
Who should have access to confidential information?
Those who ‘need to know’ should be clearly identified.
When information stored electronically, only relevant staff should
have personal access.
