care values

Question 1

how do care workers empower service users?

Answer 1

promote anti discriminatory practice

maintain confidentiality

respect personal preferences

promote effective communication
.
provide individualized care

safeguard

support dignity , independence and safety

Question 2

what does the GMC do ?

Answer 2

sets and monitors standards of

behavior for doctors

Question 3

what does the NMC do ?

Answer 3

sets and monitors standards of

behavior for nurses and midwives

Question 4

what does the HCPC do ?

Answer 4

monitors standards of behaviour for social workers and a range of other
health professions, such as paramedic, physiotherapists.

Question 5

where does the equality act 2010 prevent discrimination ?

Answer 5

disability

gender

marriage

pregnancy

race

religion

sex

age

Question 6

what is unfair discrimination ?

Answer 6

When a person is treated
unfairly compared to someone
else. Such as being withheld
from something or having
reduced opportunities.

Question 7

example of unfair discrimination

Answer 7

when someone is not considered
for a job because they are
older than another candidate,
despite having the same
qualifications and experience.

Question 8

what is direct discrimination ?

Answer 8

This is when someone is rude, hostile or offensive to
someone because they can see them as being different. For
example, when someone who is overweight is called names.

Question 9

why is direct discrimination easy to prove ?

Answer 9

it has been heard or witnessed by others

Question 10

what is indirect discrimination ?

Answer 10

when a healthcare or
care provider has a practice, policy or
rule which applies to all it’s patients and
clients, but it has a worse effect on some
people than others because of who they are.

Question 11

what is positive discrimination ?

Answer 11

when a decision is made
in a person’s favor because
there is something different
about them.

Question 12

what is an example of positive discrimination ?

Answer 12

when an
advertising agency seeks to
hire a person who has red hair
and fair skin because they are
to play the part of the sister
of someone who has these
characteristic.

Question 13

what are the effects of discrimination ?

Answer 13

stress

feeling unable to work

mental illness triggered by stress

injury

death

living in fear of others

losing a sense of who you are

withdrawal from social activities

loss of confidence and self esteem

depression

anxiety

Question 14

how can discrimination be prevented ?

Answer 14

reflective practice

policies and procedures reviewed regularly

updated staff training

involve service users in decisions about their care

staff challenge inappropriate behavior

adapting the way care is provided

Question 15

what does the equality act 2010 do ?

Answer 15

Legally protects people from discrimination in the workplace
and in wider society.

Sets out the different ways in which it’s unlawful to treat
someone.

Protects you from discrimination on the basis of race, sex, age,
gender reassignment, disability, religion or belief, sexual
orientation, marriage or civil partnership, pregnancy and
maternity.

Question 16

harassments definition

Answer 16

when you are subjected to unwanted behaviour that makes you feel intimidated,
humiliated, or degraded, or that creates a hostile environment, because of your age or another
protected characteristic.

Question 17

define victimization

Answer 17

treating someone unfavourably because they have taken (or might be taking)
action under the Equality Act or supporting somebody who is doing so.

Question 18

what does the equality act 2010 protect service users from ?

Answer 18

harassments

victimization

Question 19

what does the human rights act 1998 guarantee ?

Answer 19

access to education

life

freedom from torture / slavery

security

private family life

freedom of thought

freedom of expression

protection of property

Question 20

define empowerment

Answer 20

supporting people to take control of
their lives and futures by taking a full part in
discussions and decisions about their care and
treatment

Question 21

what does empowerment enable service users to do ?

Answer 21

understand the choices that they can

make about their care, to contribute to the decision making and to take control of their lives.

Question 22

how can dignity be demonstrated ?

Answer 22

Offering support rather than doing
it for them – allow them to be
independent

Taking account of the needs of
others, for example not rushing
them to do tasks which they may
struggle to do.

Not making fun of a person’s issues

Question 23

what are the benefits of promoting dignity ?

Answer 23

Users feel valued

Users will engage better with
services

Raise self esteem

Feel like an individual

Increase determination to improve

Question 24

how to promote empowerment

Answer 24

Promoting and supporting individual
rights to dignity and independence

Respecting and supporting beliefs,
cultures and preferences of service users

person centered care

service user at the heart of the provision

acting as an advocate so that their views are heard

Supporting service user to express their needs
and preferences

Question 25

what is the purpose of the lone workers policy ?

Answer 25

if you work alone

for dealing with any situation where you feel vulnerable, such as dealing with conflict and aggression.

Question 26

what to do when dealing with conflict ?

Answer 26

never resort to aggressive behaviour

listen carefully

try to see both sides of the argument

stay CALM

Question 27

how to ensure safety

Answer 27

Follow health and safety policies

Use of risk assessments

Safeguarding and protecting individuals from abuse

Illness prevention measures, to include clean toilets, hand-washing
facilities, safe drinking water

Control of substances harmful to health

Use of protective equipment and infection control

Reporting and recording accidents and incidents

Follow health and safety training

Follow the complaints procedures

Provision of first-aid facilities.

Question 28

what are employers responsible for ?

Answer 28

ensuring the health and safety of all the staff
who work for the company/organisation.

responsible for the safety of any visitors and volunteers
(this includes work placements/trainees)or contractors such as electricians etc.

Question 29

what are risk assessments ?

Answer 29

identifying and evaluating the possible consequences of hazards and the level of risk that the hazard will cause harm

Question 30

what is hazardous waste ?

Answer 30

Nappies, protective clothing, syringes,
soiled dressings, incontinence pads
and bodily fluids.

Question 31

what is clinical waste ?

Answer 31

Waste contaminated by blood, urine,
saliva or other body fluids, which could
be infectious

Question 32

How can you prevent exposure to hazardous substances?

Answer 32

finding out what the health hazards are;

deciding how to prevent harm to health (risk assessment);

providing control measures to reduce harm to health;

making sure they are used;

keeping all control measures in good working order;

providing information, instruction and training for employees and others;

providing monitoring and health surveillance in appropriate cases;

planning for emergencies.

Question 33

What are your rights as a service user? (COMPLAINTS )

Answer 33

Complaints to be dealt with in an
appropriate timeframe

All complaints should be taken seriously

Full and thorough investigations of
concerns raised

Information of outcomes of
investigations into their complaints

Question 34

ways of promoting effective

communication and ensuring confidentiality,

Answer 34

Applying requirements of the Data Protection Act 1998
now replaced by GDPR

The recording, storage and retrieval of medical and
personal information, to include electronic methods, mobile phones, social
media, written records, use of photographs

Maintaining confidentiality to safeguard service users

Respecting the rights of service users where they
request confidentiality

Following appropriate procedures where disclosure is legally required.

Question 35

How should confidential information be stored?

Answer 35

Stored in a locked filing cabinets, in a locked room.

Information held electronically should be protected by a secure
password.

Question 36

Who should have access to confidential information?

Answer 36

Those who ‘need to know’ should be clearly identified.

When information stored electronically, only relevant staff should
have personal access.