Care Navigation 2024 Flashcards
This is a tool that has been developed to help you practice your care navigation skills. Please use the Care Navigation Protocol when completing these flash cards to navigate the patient appropriately.
Age & Gender - 40-year-old woman
Presenting symptoms - Haemorrhoids and discomfort after childbirth, inquiring about care post child delivery.
GP
Age & Gender - 35 year old male
Presenting symptoms - Nausea and vomiting with fever for the past week.
GP
Age & Gender - 22 year old female
Presenting symptoms - Red, raised rash on leg for the past 3 days.
Pharmacy First
Age & Gender - 5 year old male
Presenting symptoms - Itchy, red rash on chest and back for the past 2 days.
Pharmacy First
Age & Gender - 25 year old male
Presenting symptoms - Deep cut on hand from a kitchen knife.
Urgent Treatment Centre
Age & Gender - 22 year old male
Presenting symptoms - Cut on foot from broken glass.
Urgent Treatment Centre
Age & Gender - 25 year old female
Presenting symptoms - Red, itchy eyes for the past week.
Pharmacy First
Age & Gender - 28 year old female
Presenting symptoms - Burning and itching between toes for the past 2 weeks.
Pharmacy First
Age & Gender - 40 year old female
Presenting symptoms - Dry, hacking cough with chest pain for the past four weeks.
GP
Age & Gender - 30 year old male
Presenting symptoms - Bleeding and itching around anus for the past 2 days.
Pharmacy First
Age & Gender - 55 year old male
Presenting symptoms - Sudden onset of shortness of breath and chest tightness with wheezing.
A&E/999
Age & Gender - 50 year old male
Presenting symptoms - Sudden onset of chest pain, pressure and tightness for the past hour.
A&E/999
Age & Gender - 40 year old female
Presenting symptoms - Heavy vaginal bleeding with weakness and fatigue.
A&E
Age & Gender - 35 year old male
Presenting symptoms - Severe bleeding from leg wound with pain and swelling.
A&E/999
Age & Gender - 22 year old male
Presenting symptoms - Itchy, inflamed skin on face and neck for the past 3 days.
Pharmacy First
Age & Gender - 70 year old male
Presenting symptoms - Sudden onset of confusion and memory loss with difficulty speaking for the past 3 hours.
A&E/999
Age & Gender - 40 year old female
Presenting symptoms - Itchy, dry eyes for the past two weeks.
Pharmacy First
Age & Gender - 12 year old female
Presenting symptoms - Itchy scalp and lice in hair for the past three weeks.
Pharmacy First
Age & Gender - 35 year old female
Presenting symptoms - Painful, red blisters on lips and on edge of nostrils for the past 4 days.
Pharmacy First
Age & Gender - 40 year old female
Presenting symptoms - Nausea and vomiting with dizziness for the past month.
GP
Age & Gender - 30 year old female
Presenting symptoms - Scraped knee from a fall while running.
Community Pharmacy
Age & Gender - 45-year-old man
Presenting symptoms - Erectile dysfunction and reduced libido, looking for treatment options.
Pharmacy First
Age & Gender - 50 year old male
Presenting symptoms - Inability to move one arm and leg with slurred speech for the past 3 hours.
A&E/999
Age & Gender - 30 year old male
Presenting symptoms - Pain and swelling on hand after dog bite.
GP
Age & Gender - 40 year old female
Presenting symptoms - Severe head injury and broken bones after an assault.
A&E/999
Age & Gender - 40 year old male
Presenting symptoms - Sneezing and itchy nose for the past month.Not tried OTC products.
Pharmacy First
Age & Gender - 28 year old male
Presenting symptoms - Painful, red bump on neck for the past 2 days.
Pharmacy First
Age & Gender - 22 year old female
Presenting symptoms - Irregular periods and abdominal pain for the past 3 months.
GP
Age & Gender - 9-year-old boy
Presenting symptoms - Headlice infestation in the family, seeking guidance on eradicating them.
Pharmacy First
Age & Gender - 30 year old male
Presenting symptoms - Self-inflicted cuts on arms with bleeding and pain.
A&E
Age & Gender - 22 year old male
Presenting symptoms - Painful urination and discharge from penis for the past 3 days.
GP
Age & Gender - 30 year old female
Presenting symptoms - Small, rough bump on finger for the past 2 weeks.
Pharmacy First
Age & Gender - 30 year old male
Presenting symptoms - Ringing in ears and hearing loss for the past week.
GP
Age & Gender - 80 year old male
Presenting symptoms - Sudden onset of confusion and difficulty recognizing family members for the past hour.
A&E/999
Age & Gender - 30 year old female
Presenting symptoms - Discoloured and thickened nails for the past 2 months.Tried OTC products
GP
Age & Gender - 52-year-old man
Presenting symptoms - Difficulty achieving and maintaining an erection, seeking advice on men’s health.
Pharmacy First
Age & Gender - 35 year old female
Presenting symptoms - Painful, pus-filled bump on thigh for the past 7 days.Tried OTC meds.
GP
Age & Gender - 65 year old female
Presenting symptoms - Crushing chest pain and shortness of breath for the past 30 minutes.
A&E/999
Age & Gender - 55-year-old man
Presenting symptoms - Earwax blockage, causing reduced hearing and discomfort.
Pharmacy First
Age & Gender - 19-year-old man
Presenting symptoms - Headache and light sensitivity following a head injury, worried about a concussion.
A&E
Age & Gender - 40 year old female
Presenting symptoms - Overdose of antidepressants with dizziness and confusion.
A&E
Age & Gender - 20 year old male
Presenting symptoms - Acne on forehead and nose for the past 2 years.
GP
Age & Gender - 25 year old male
Presenting symptoms - Red, scaly patches on elbows and knees for the past month.
GP
Age & Gender - 25 year old female
Presenting symptoms - Dry, hacking cough for the past week.
Pharmacy First
Age & Gender - 6-year-old boy
Presenting symptoms - Widespread red rash and itching, suspecting an allergic reaction.
GP
Age & Gender - 5 year old female
Presenting symptoms - Itching around anus and visible worms in stool for the past week.
Pharmacy First
Age & Gender - 40 year old male
Presenting symptoms - Sore throat, cough, and fever for the past 3 days.
Pharmacy First
Age & Gender - 25 year old female
Presenting symptoms - Headache, body aches, and fatigue for the past week.
Pharmacy First
Age & Gender - 22 year old male
Presenting symptoms - Diarrhoea and vomiting for over 2 days.
GP
Age & Gender - 22 year old female
Presenting symptoms - Nausea and vomiting during boat rides in the past. Planning another boating trip but OTC products have not worked.
GP
Age & Gender - 40 year old male
Presenting symptoms - Ingrown toenail with pain and swelling for the past week. Patient has type 2 diabetes.
GP
Age & Gender - 35 year old female
Presenting symptoms - Missed four birth control pills.
Pharmacy First/sexual health service
Age & Gender - 45-year-old woman
Presenting symptoms - Occasional indigestion and chest discomfort, wondering if it’s related to her diet.
Pharmacy First
Age & Gender - 22 year old male
Presenting symptoms - Cluster of small, rough bumps on hand for the past 3 days.
Pharmacy First
Age & Gender - 65 year old female
Presenting symptoms - Inability to remember own name and age with confusion and disorientation for the past 2 hours.
A&E/999
Age & Gender - 25 year old female
Presenting symptoms - Painful sores on tongue and inside cheeks for the past week.
Pharmacy First
Age & Gender - 35 year old male
Presenting symptoms - Chronic pain in neck and upper back for the past month.
GP
Age & Gender - 70 year old male
Presenting symptoms - Drooping of one side of face with difficulty holding objects and speaking for the past hour.
A&E/999
Age & Gender - 25 year old female
Presenting symptoms - Nausea and vomiting during car rides for the past week.
Pharmacy First
Age & Gender - 22 year old female
Presenting symptoms - Discharge and crusting on eyelids for the past 3 days.
Pharmacy First
Age & Gender - 70 year old female
Presenting symptoms - Inability to speak and gasping for breath with chest pain and sweating.
A&E/999
Age & Gender - 35 year old female
Presenting symptoms - Abdominal cramps and bloody diarrhoea for the past week.
GP
Age & Gender - 40 year old female
Presenting symptoms - Tension headache and fatigue for the past month.Tried OTC products.
GP
Age & Gender - 30 year old female
Presenting symptoms - Rapid swelling of lips and throat with itching and hives.
A&E/999
Age & Gender - 22 year old female
Presenting symptoms - Overdose of painkillers with nausea and vomiting.
A&E
Age & Gender - 30 year old male
Presenting symptoms - Burning, tingling sensation on face and scalp for the past 2 days.
Pharmacy First
Age & Gender - 22 year old female
Presenting symptoms - Sharp headache and neck pain for the past 3 days.
GP
Age & Gender - 35 year old male
Presenting symptoms - difficulty urinating for the past month.
GP
Age & Gender - 25-year-old woman
Presenting symptoms - Had unprotected sex and wants to discuss the use of emergency contraception.
Community pharmacy if <5 days, sexual health service if >5 days
Age & Gender - 45 year old female
Presenting symptoms - Inability to move one arm and leg with difficulty speaking for the past 30 minutes.
A&E/999
Age & Gender - 25 year old male
Presenting symptoms - Multiple fractures and head injury after a car accident.
A&E/999
Age & Gender - 30 year old male
Presenting symptoms - Productive cough with yellow-green phlegm for the past 2 days.
Pharmacy First
Age & Gender - 8 year old male
Presenting symptoms - Itching and discomfort around anus for the past 2 weeks.
Pharmacy First
Age & Gender - 25 year old female
Presenting symptoms - Overdose of sleeping pills with drowsiness and confusion.
A&E
Age & Gender - 25 year old female
Presenting symptoms - Pain in lower back for the past week.
Pharmacy First
Age & Gender - 30 year old male
Presenting symptoms - Dull headache and sensitivity to light for the past week.
GP
Age & Gender - 25 year old male
Presenting symptoms - Burning sensation in chest and throat after eating for the past week.
Pharmacy First
Age & Gender - 40 year old male
Presenting symptoms - Small, rough bump on face for the past month.
GP
Age & Gender - 60 year old male
Presenting symptoms - Sudden onset of facial drooping, arm weakness and slurred speech for the past hour.
A&E/999
Age & Gender - 35 year old female
Presenting symptoms - Red, scaly patches on face and neck for the past week.
Pharmacy First
Age & Gender - 25 year old female
Presenting symptoms - Itching and discharge from vagina for the past week.
Pharmacy First
Age & Gender - 55 year old male
Presenting symptoms - Tightness and squeezing sensation in chest with pain radiating to left arm for the past 2 hours.
A&E/999
Age & Gender - 50 year old male
Presenting symptoms - Sudden onset of choking and gasping for breath with chest pain.
A&E/999
Age & Gender - 25 year old male
Presenting symptoms - Itchy, red rash on arms and legs for the past month.
GP
Age & Gender - 30 year old male
Presenting symptoms - Raised, red bumps on arms and legs for the past 2 days.
Pharmacy First
Age & Gender - 25 year old female
Presenting symptoms - Itchy, red bumps on hands and wrists for the past week.
Pharmacy First
Age & Gender - 35 year old male
Presenting symptoms - Rapid swelling of lips and throat with shortness of breath and chest tight.
A&E/999
Age & Gender - 30 year old female
Presenting symptoms - White flakes on hair and shoulders for the past 2 weeks.
Pharmacy First
Age & Gender - 25 year old female
Presenting symptoms - Ear pain and discharge for the past 2 days.
GP
Age & Gender - 35 year old male
Presenting symptoms - Redness and swelling around eyes for the past week.
Pharmacy First/Minor Eye Condition service
Age & Gender - 75 year old male
Presenting symptoms - Sudden onset of confusion and disorientation with memory loss for the past hour.
A&E/999
Age & Gender - 35 year old male
Presenting symptoms - Bruised arm from a fall off a bike.Taken pain killers which have not helped relieve the pain.
Urgent Treatment Centre
Age & Gender - 28-year-old man
Presenting symptoms - Nail infection on his thumb, wondering if it requires antibiotics.He is diagnosed as diabetic.
GP
Age & Gender - 25 year old female
Presenting symptoms - Painful, blistering rash on chest and back for the past week.
Pharmacy First
Age & Gender - 22 year old male
Presenting symptoms - Sudden onset of swelling of lips and tongue with wheezing and coughing.
A&E/999
Age & Gender - 22 year old female
Presenting symptoms - Blistering rash on hands and feet for the past 3 days.
GP
Age & Gender - 55 year old female
Presenting symptoms - Sudden onset of facial drooping and difficulty speaking for the past 2 hours.
A&E/999
Age & Gender - 25 year old female
Presenting symptoms - Throbbing headache and nausea for the past 2 days.
GP
Age & Gender - 30 year old male
Presenting symptoms - Itchy, raised bumps on genitals and inner thighs for the past 2 days.
Pharmacy First
Age & Gender - 30 year old female
Presenting symptoms - Infrequent bowel movements and abdominal pain for the past month.
GP
Age & Gender - 18-year-old woman
Presenting symptoms - Dry, scaly skin with intense itching.
Pharmacy First
Age & Gender - 65 year old female
Presenting symptoms - Inability to speak and gasping for breath with wheezing and coughing.
A&E/999
Age & Gender - 50-year-old woman
Presenting symptoms - Thickened, discoloured nails with signs of infection, requesting advice.
Pharmacy First
Age & Gender - 35 year old female
Presenting symptoms - Acid reflux and chest pain after meals for the past week.
GP
Age & Gender - 25-year-old woman
Presenting symptoms - Vaginal itching and thick discharge, believing it’s a yeast infection (thrush).
Pharmacy First
Age & Gender - 60 year old female
Presenting symptoms - Inability to recall recent events and confusion with time and place for the past 30 minutes.
A&E/999
Age & Gender - 30 year old male
Presenting symptoms - Deep laceration on arm with heavy bleeding and pain.
A&E/999
Age & Gender - 22 year old female
Presenting symptoms - Shooting pain in leg and foot for the past 3 days.Tried OTC pain killers.
GP
Age & Gender - 40 year old male
Presenting symptoms - Itchy, inflamed skin on torso and arms for the past month.
GP
Age & Gender - 22 year old female
Presenting symptoms - Painful, red rash on arm and shoulder for the past 3 days.
Pharmacy First
Age & Gender - 35 year old male
Presenting symptoms - Dizziness and motion sickness during train rides for the past week.
Pharmacy First
Age & Gender - 40 year old female
Presenting symptoms - Cut on finger from a broken dish.
Urgent Treatment Centre
Age & Gender - 25 year old female
Presenting symptoms - Painful, fluid-filled blisters on lips for the past week.
Pharmacy First
Age & Gender - 5 year old female
Presenting symptoms - Itchy scalp and visible lice for the past week.
Pharmacy First
Age & Gender - 25 year old male
Presenting symptoms - Erectile dysfunction and decreased libido for the past three weeks.
Pharmacy First
Age & Gender - 25 year old male
Presenting symptoms - Difficulty passing stool for the past week.
Pharmacy First
Age & Gender - 50-year-old man
Presenting symptoms - Frequent heartburn and indigestion after meals, needing antacids for relief.
GP
Age & Gender - 25 year old male
Presenting symptoms - Runny nose and itchy eyes for the past week.
Pharmacy First
Age & Gender - 40 year old female
Presenting symptoms - Itchy, raised rash on torso and arms for the past month.Tried OTC products.
GP
Age & Gender - 35 year old female
Presenting symptoms - Fungal infection of toenail for the past month.
Pharmacy First
Age & Gender - 35 year old male
Presenting symptoms - Migraine headache and vomiting for the past 2 days.
GP
Age & Gender - 70 year old female
Presenting symptoms - Pressure and heaviness in chest with shortness of breath for the past 3 hours.
A&E/999
Age & Gender - 19 year old female
Presenting symptoms - Red, itchy rash on feet for the past 3 days.
Pharmacy First
Age & Gender - 30 year old male
Presenting symptoms - White, painful ulcers on gums and lips for the past 2 days.
Pharmacy First
Age & Gender - 25 year old female
Presenting symptoms - Red, circular rash on arm for the past week.Not tried OTC product.
Pharmacy First
Age & Gender - 22 year old female
Presenting symptoms - Itchy, red rash on torso and arms for the past 3 days.
Pharmacy First
Age & Gender - 35 year old male
Presenting symptoms - Multiple stab wounds to abdomen and chest with severe bleeding and shock.
A&E/999
Age & Gender - 25 year old male
Presenting symptoms - Flaky, itchy scalp for the past three weeks. Not tried any OTC products.
Pharmacy First
Age & Gender - 30 year old male
Presenting symptoms - Testicular pain and swelling for the past week.
GP
Age & Gender - 25 year old female
Presenting symptoms - Swelling and itching on arm after mosquito bite.
Pharmacy First
Age & Gender - 25 year old female
Presenting symptoms - Red, itchy rash on chest and back for the past week.
Pharmacy First
Age & Gender - 8 year old female
Presenting symptoms - Itchy, fluid-filled blisters on face and arms for the past 3 days.
Pharmacy First
Age & Gender - 30 year old female
Presenting symptoms - Severe lacerations and broken bones after a fall from height.
A&E/999
Age & Gender - 22 year old female
Presenting symptoms - Pain and discomfort during bowel movements for the past 3 days.
Pharmacy First
Age & Gender - 60 year old male
Presenting symptoms - Sudden onset of chest pain and tightness with sweating and nausea for the past hour.
A&E/999
Age & Gender - 30 year old female
Presenting symptoms - Painful periods and heavy bleeding for the past 2 months.
GP
Age & Gender - 25 year old male
Presenting symptoms - Acne on face and chest for the past year.
GP