cards - Sheet1 Flashcards
A case is best described as a
Business Transaction
If a process needs an urgency, a status and/or is independent, you should transform it to a
case type
When creating a stage via case designer or App Studio
no rule is created
A flow rule is created when creating
a process
What technology allows you to create an application where you can interact with your users in the channel of their choice?
Low-code development
What is a benefit of Pega low-code development?
- The Pega low-code development tools create the code for you.
- Pega low-code development increases productivity.
Which studio do you use to configure a service level agreement (SLA) with a passed deadline?
Dev Studio
What are you using Admin Studio for?
Manage DevOps, clusters and security
What case life cycle design allows you to do?
- define how work is completed for each specific customer request.
- define a structure to create, process, and resolve work.
Which two of the following methods can configure one stage in the case life cycle to advance to the next?
Configure automatic stage transitioning in the stage contextual property panel.
When modelling the life cycle of a case, stages represent?
- Significant change in the status of a case.
2. Transfer of authority.
When modelling the life cycle of a case, alternate stages _______ and ____________.
- Can be sequenced into primary stages.
2. Represent exceptions to the normal course of events.
How many stages per process?
There’s no perfect number, try for between 5-7
Select two benefits of following Pega’s guardrails.
- Guardrails help developers to track compliance with Pega’s best practices.
- Guardrails help developers build applications that are easier to maintain and have fewer defects.
A Collect Information step in the case life cycle sets the status to Pending-Approval. When does the case status automatically update?
Case status updates at the beginning of the step.
Adding instructions to a step ______
Describes to users the action to take in a step.
What is true about Goal and Deadline?
- Both Goal and Deadline starts at the same time
2. An initial delay can be applied after the assignment is ready
From App Studio you can apply a Goal and Deadline to?
Case, Stage, Process and Collect Information step only
The deadline milestone in a service level defines that amount of time ___________.
in which the case or step must be completed.
The primary purpose of a service level is to __________.
help ensure timely completion of work
The user story says: The business user must respond to a request from a VIP within the next 2 hours. Where do you configure the SLA?
The step
You want to capture the marital status. The options are Single, Married, Divorced and Widowed. What is the best approach to define the field(s) when creating the data model?
1 Picklist
When configuring a view in App Studio, you can reuse saved views ________.
In R/O and R/W mode
You have a hotel booking case type that displays room availabilities. Customers can see the available rooms which are identified by the type, the size and the amenities. The case type displays more details when selecting a room. What are fields?
Size and Type
Associate source and description
Description
a) An auto repair shop uses a Pega Platform application to schedule appointments. The Vehicle data type includes fields for the make, model, and year. You can obtain vehicle information from an industry database.
b) An HR application has the Expense report case type and the Timesheet case type. The Expense report case type has the Expense data type where employees can enter the date, type, amount, and description of the purchase.
c) A company uses a Pega Platform application for job applications and referrals. The Available positions data type includes fields for the position title, description, and qualifications. The Job application and the Job referral case types support the data type.
Source
1) No system of record
2) Pega Platform system of record
3) External system of record
A3, B1, C2
What is the difference between a field group and a field group list?
A field group is a group of related properties, and a field group list is a list of grouped values.
In a job interview application, candidates must enter their previous jobs. What field types do you configure to collect this information?
A field group list
Which two statements identify a benefit of using calculated fields?
Calculations reduce mistakes by avoiding the need for manual computation of values.
Calculations automatically update fields whenever input values change.
What two items describe the function of a calculation network?
Update all relevant fields whenever a value changes.
Identify the relationship between fields.
What is the role of data records in an application?
Data records provide access to data that is used to process cases but is not part of an application.
What is true about Robotic?
Preferred way of integration with external application without an API
Attended RPA refers to automation that works alongside a human involved in the process
When creating a data type from a REST web service what are you configuring?
Endpoint URLs for different environments
GET or POST method for the REST method
An insurance company has different department for each type of contract (Home, Car, Jewellery). Each Department has a work queue. The company requires you to assign approvals to the department based on the type of contract. For instance, jewellery approval should go to the Jewellery department.
Route the assignment to the correct work queue based on business logic.
When using business logic for routing, what option can you implement?
Route to work queue and/or operator
Group condition using AND / OR
You are configuring routing for a car insurance request. All car insurance quotes requests are routed to the car insurance group except for cars that are worth more than $1M as its need to be reviewed by the director if the luxury department.
How do you configure assignment?
Route the assignment to the director of luxury when the request is for luxury car. Otherwise, route the assignment to the car insurance group.
Which scenario describes the appropriate use of an Approve/Reject step?
Customers place online orders by adding items to the cart, entering shipping and payment information, and finalizing the order. Depending on what department the items are associated with a final decision has to be done by the FCO before a different team handles the order fulfilment.
Employees must periodically submit self-evaluations to their reporting managers. If the manager decides that the candidate evaluation is sufficient, the case continues. If the manager decides that the evaluation needs additional elaboration, the case is routed back to the candidate.
In a loan application case, a manager and a loan officer must receive automatic email notifications when assignments are routed to their worklists. How do you configure this correspondence requirement?
Enable assignment notifications for the case type.
You can link a user story to?
a Feature
a sub Feature
Select two use cases supported by Agile Workbench.
You need to adjust the due date for several user stories.
During a peer review, the reviewer discovers and records an application bug.
Which role is the advocate for business users?
BA = Business Architect
Which set of tools allow SME/BA/SA to enter requirements in Pega?
DCO
T/F You should follow best practices at all cost?
FALSE
In a warranty application, too many cases were found to be duplicate cases and it was difficult to resolve the cases. What measure do you suggest reducing the number of duplicate cases?
Use Track Duplicates tab to adjust the condition weights
Priya is configuring duplicate case search step for identifying duplicate travel booking cases booked by the same customer. She plans to use customer phone number, travel date and travel location properties for identifying the duplicates. Which of the following would be the correct configuration?
Customer phone number as basic condition, travel date and travel location as weighted conditions
Management reports that an unacceptably large number of cases are incorrectly identified as potential duplicate cases. Which two approaches can you use to modify the duplicate case search process so that the process produces fewer invalid duplicates?
Increase the threshold value.
Adjust the condition weights.
Mariam is working as Pega developer and working on configuring temporary cases. which of the following occurs when Mariam runs the temporary case?
The case data is stored in memory
Which of the following scenario might benefit from using a temporary case?
Cab booking customers will give the booking details to get the estimated fare, but confirm the booking subject to the fare amount
As a customer I want to be able to cancel a request at any time. What is the best approach to configure this US?
Add a case-wide optional action
Which requirement could be satisfied with an optional user action?
Allow a user to transfer a case to another employee at one specific stage of the case.
When in the process of opening an account, the SME decides to add the possibility for the CSR to send an email to the customer, if the client requests it. The email will be populated with data coming from a series of forms. How to implement this?
optional process
You have to implement the following business decision in a flow.
If the Status of the customer is Gold and Total Amount for the purchase is > 1000 then return a discount of 15%
If the Status of the customer is Silver and Total Amount for the purchase is > 750 then return a discount of 10%
If the Status of the customer is Bronze and Total Amount for the purchase is > 500 then return a discount of 5%
How do you configure the decision connectors?
4 connectors (1 for each discount and 1 else)
Automating decisions based on business logic.
accelerate the process of some business decision.
application users to focus on more nuanced decisions that require business expertise.
Business to spend more time on more important decision
You should implement a decision shape when
Need to apply a discount based on Customer status and Total amount of the purchase order
An approval is needed if the booking is regarding the presidential suite.
Only Platinum members can avoid paying fee all other members must pay for it.
Choose two use cases that require the configuration of conditional paths within the case type.
A shopping application requires a guest to fill out payment information. A user who enters a membership number skips the payment information step.
A scholarship eligibility application requires students to enter standardized test scores. Students with qualifying test scores can schedule an interview. Students without qualifying test scores receive a rejection email.
What is false about skipping process or stage?
You cannot skip the first process
Use the same when rule to skip a stage and a process
You want to create a case and automatically make it a child; how do you achieve this?
Create a case in App Studio and use a create case step in the parent case in App Studio
In a Sales application, during a purchase order (PO) providers must be contacted (PC) for the items that are not in stock anymore. How can you configure the case types to reflect the relationship?
Make PO parent of PC
In an online shopping application, the primary case type PurchaseOrder has two child case types: Payment and Packaging. In processing PurchaseOrder case PO-11, the Payment case Pay-37 and Packaging case Pac-56 are created.
Which statement about the processing of PO-11, Pay-37, and Pac-56 is correct?
Both Pay-37 and Pac-56 must be resolved before PO-11 can be resolved.
Which requirement is best implemented by using a Wait step in a case?
You cannot complete car accident claim if an injured person is still in the hospital.
Wait using a timer to reference a date/time
In the integration designer you can learn about what?
Case Types
Data Views
What are the types of validation for data?
Property type
Validate rules