cards - Sheet1 Flashcards
(153 cards)
A case is best described as a
Business Transaction
If a process needs an urgency, a status and/or is independent, you should transform it to a
case type
When creating a stage via case designer or App Studio
no rule is created
A flow rule is created when creating
a process
What technology allows you to create an application where you can interact with your users in the channel of their choice?
Low-code development
What is a benefit of Pega low-code development?
- The Pega low-code development tools create the code for you.
- Pega low-code development increases productivity.
Which studio do you use to configure a service level agreement (SLA) with a passed deadline?
Dev Studio
What are you using Admin Studio for?
Manage DevOps, clusters and security
What case life cycle design allows you to do?
- define how work is completed for each specific customer request.
- define a structure to create, process, and resolve work.
Which two of the following methods can configure one stage in the case life cycle to advance to the next?
Configure automatic stage transitioning in the stage contextual property panel.
When modelling the life cycle of a case, stages represent?
- Significant change in the status of a case.
2. Transfer of authority.
When modelling the life cycle of a case, alternate stages _______ and ____________.
- Can be sequenced into primary stages.
2. Represent exceptions to the normal course of events.
How many stages per process?
There’s no perfect number, try for between 5-7
Select two benefits of following Pega’s guardrails.
- Guardrails help developers to track compliance with Pega’s best practices.
- Guardrails help developers build applications that are easier to maintain and have fewer defects.
A Collect Information step in the case life cycle sets the status to Pending-Approval. When does the case status automatically update?
Case status updates at the beginning of the step.
Adding instructions to a step ______
Describes to users the action to take in a step.
What is true about Goal and Deadline?
- Both Goal and Deadline starts at the same time
2. An initial delay can be applied after the assignment is ready
From App Studio you can apply a Goal and Deadline to?
Case, Stage, Process and Collect Information step only
The deadline milestone in a service level defines that amount of time ___________.
in which the case or step must be completed.
The primary purpose of a service level is to __________.
help ensure timely completion of work
The user story says: The business user must respond to a request from a VIP within the next 2 hours. Where do you configure the SLA?
The step
You want to capture the marital status. The options are Single, Married, Divorced and Widowed. What is the best approach to define the field(s) when creating the data model?
1 Picklist
When configuring a view in App Studio, you can reuse saved views ________.
In R/O and R/W mode
You have a hotel booking case type that displays room availabilities. Customers can see the available rooms which are identified by the type, the size and the amenities. The case type displays more details when selecting a room. What are fields?
Size and Type