Car Parks

Question 1

Customer wants receipt

Answer 1

Go to start at the top left - reservations - electronic journal - then select the car park barrier they are at and then click last hour or the dates of the receipt wanted and search, the most recent receipt is at the bottom of the scrollable list not the top!
Hold ctrl and click each line then click control c and then paste into an email

Question 2

I have a blue badge at ss1

Answer 2

Exception transaction reduce fee to 0 if they’ve only been there 30 mins, first ask them to hold the badge up to the screen or ask for the badge number

Question 3

Which car parks are blue badge discounted

Answer 3

Only short stay 1 no other short stay mid stay or long stay car parks and rapid drop off is not discounted

Question 4

I’m at rapid drop off the machines not accepting my card

Answer 4

Does it say 3c payment on there? If so put out of order then back in order then exception transaction lost token and input 5 pounds - then put in description timed out 3c payment and ask them to retry

Question 5

Where do unapproved delivery drivers go to drop off

Answer 5

Rapid drop off or short stay not Charlie barrier

Question 6

Bank note processing error?

Answer 6

Means they’ve probably tried to put their card in the bank note machine get engineer s&b to have a look at the machine during shift hours

Question 7

Bus drivers radio code name

Answer 7

Bravo

Bravo control, eta to long stay 2? For example