CAPM Flashcards
What document formally authorizes a project and grants authority to the project manager?
The Project Charter is the official document that authorizes the project’s existence and assigns the project manager.
Who is responsible for reviewing and approving change requests?
Change requests are reviewed and approved by the Change Control Board (CCB) in the Perform Integrated Change Control process. The Project Sponsor may approve major changes but usually defers to the CCB.
What is the main output of the Develop Project Management Plan process?
The Project Management Plan is the comprehensive document that guides project execution, monitoring, and closure.
During project execution, a stakeholder requests a change. What should the project manager do first?
Document it and analyze its impact.
What is the final step in the Close Project or Phase process?
Obtaining formal acceptance of deliverables
A project manager is about to start planning a new sales software development project and will work with the project team to create the project management plan. What will the project manager and the team not use during planning a project?
A) Work Performance Information
B) Scope Statement
C) Scope Baseline
D) Risk Register
Answer: A) Work Performance Information
The work performance information is an output of monitoring and controlling and is not used during planning the project. Scope statement, scope baseline, and risk register are all created during the planning processes.
The project manager has received a change request from the project sponsor to reduce the budget by 20%. After the project manager has reviewed the change, he decides that the only way this can be done is by removing a part of the project that was not completed yet. Who needs to approve this change?
A) Project Team
B) Change Approval Board
C) Change Management Board
D) Change Control Board
Answer: D) Change Control Board
The change control board (CCB) is a group that helps the project manager to assess, and deny or approve changes. The project team may help assess the change, but do not approve it. Change approval and management boards are made up terms.
The CEO of a small business has requested that the company’s accounting software be upgraded to better support the financial records. He has requested that the software include a report that can forecast the following month’s expenses. Where should the CEO outline why this project needs to get done?The CEO of a small business has requested that the company’s accounting software be upgraded to better support the financial records. He has requested that the software include a report that can forecast the following month’s expenses. Where should the CEO outline why this project needs to get done?
A) Business Documents
B) Scope Outline
C) Scope Statement
D) Work Breakdown Structure (WBS)
Answer: A) Business Documents
The business documents contain two parts, the business case and the benefits management plan. In this question, the business case would be use to explain why the project needs to get done. Scope outline is a made up term. Scope statement and the WBS only have the work needed to finish the project.
Project manager Mike worked with the sponsor Chris to get the project charter approved for the new office reorganization project. While reviewing the requirements, both Mike and Chris are sure that there is no need to upgrade the current wireless network in the office. Where is the best place Mike and Chris can store this information?
A) Project Charter
B) Business Case
C) Assumption Documentation
D) Assumption Log
Answer: D) Assumption Log
Mike and Chris are making an assumption since they are confident, but have not verified. The assumption log is used to track all assumptions made throughout the project. A project charter and business case will not have assumptions. Assumption documentation is a made up term.
While working on creating a project management plan, the project manager has brought a group of expert programmers and planners to ensure it is created correctly. What tool best describes this approach?
A) Meeting
B) Interpersonal and Team Skills
C) Data Analysis
D) Data Gathering
Answer: D) Data Gathering
The tool that is being used is a focus group, which is part of data gathering. Meeting and interpersonal and team skills do not contain a focus group. Data analysis is used to analyze data that that was already gathered.
When a project has been executed, what input would best help the project manager determine how to manage changes to the project?
A) Change Control Plan
B) Project Management Plan
C) Change Control Board
D) Change Control Charts
Answer: B) Project Management Plan
The project management plan contains the change management plan. The change control board is a tool, not an input. Change control plan and change control charts are made up terms.
Company XYZ has been executing a new business development project for the last 4 months. Stakeholders have requested several changes to the scope and have gotten them approved. After a change is approved, what is the best next step to conduct on a project?
Execute the approved change request in the process of Monitor and Control Project Work
Once a change request has been approved in the perform integrated change control process, the project manager will then execute the change in the direct and manage project work process.
A change control board has informed the project manager that a change request made by stakeholder Mark to reduce the schedule of the project by 2 weeks was rejected. What is the first step the project manager should take?
Once a change has been approved or rejected, the project manager should update the change log to reflect the status of the change. Asking Mark to reduce his change request by 1 week would need a new change request.
The deliverable for the product improvement project has been accepted by the sponsor. What should the project manager do next?
Once a deliverable has been accepted, the project manager should then conduct the close project or phase process. In that process, the project manager will conduct the lessons learned and release or reassign the project team. A project manager should never leave a project without formally closing it.
While getting ready to manage the project schedule, the project manager would like to document how accurate the schedule must be and what model the team would use to create the schedule. What document would this information be in?
The schedule management plan will describe how the schedule would be planned, developed, managed, executed, and controlled throughout the project. It would also have the level of accuracy, reporting formats, and the schedule model.
In developing the schedule management plan which of the following tools will the project manager use?
Data analysis is a tool that is used in plan schedule management which is used to create the schedule management plan.
The project manager has met with the project team to define the activities on the project. Which of the following components of the project management plan will the team NOT use to define the activities?
A) Work Breakdown Structure (WBS)
B) WBS Dictionary
C) Scope Statement
D) Activity Lists
D: Activity Lists
The WBS, WBS dictionary and scope statement are part of the scope baseline which is an input to the process of define activities. The activity list is the output of the process, not an input.
While conducting the process of define activities, a few of the team members has decided to use the lesson learned repository from previous projects. Which of the following input describes this lesson learned repository?
The organizational process assets include but not limited to the lesson Learned repository from previous projects and templates.
The project team has embarked on a very complex software development project and is currently having a difficult time decomposing work packages that will be done farther in the future. They have decided to decompose these work packages as they get closer to the work. What technique best represents the scenario?
Rolling wave planning is a planning technique in which the work to be accomplish in the future is decomposed as the work gets closer.
The Activity List and Work Breakdown Structure (WBS) are used to help create the Scope Baseline and the Schedule Baseline. Which of the following statements is true regarding these two documents?
A) The WBS is not part of the Project Management Plan, while the Activity List is
B) The Activity List is part of the Schedule Baseline, and the WBS is part of the Scope Baseline
C) The Activity List and WBS are both part of the Schedule Baseline
D) The Activity List and the WBS can be developed either sequentially or concurrently
D: The activity list, WBS, and the WBS dictionary can be developed either sequentially or concurrently.
While decomposing project activities, which of the following statements is true regarding the usage of this technique?
A) It is only done once per project
B) Involving the team members can lead to better and more accurate results
C) It is a tool used in Sequence Activities
D) It is used to create the Project Scope Statement
B: Decomposition is best done when the team members are involved since they are considered to subject matter experts and will generally lead to more accurate result. It should be done throughout the project as more work is done and understood. It is not a tool used in sequence activity or defined scope processes.
The project sponsor is examining the project schedule and has noticed a few activities with a duration of zero. What best describes these activities?
Milestones have a zero duration because they represent a significant point or event on the project
While working on a large building development project the team has identified a particular warehouse they would use to fabricate the steel beams. Where would the team store this information?
The activity attributes can be used to identify the place where the work is to be performed.
Which method is used to construct a schedule in which activities are represented by nodes and are graphically linked?
The precedence diagramming method is used to construct a schedule in which the activities are represented graphically using nodes and are linked based on their relationship.
While working on a large systems upgrade project, the project team has decided that they can install the servers and the workstations at the same time. The activities will all start at the same time but the workstation installations will take a bit longer to finish. What relationship best describes this scenario?
Start to start
The relationship of start to start is when a successor activity cannot start until the predecessor activity has started. This means that they both generally started at the same time but they may not finish at the same time.
While working on the network installation project the project team has determined that they must finish the router configurations before they can set up the workstations. The workstations cannot be set up until the router configurations are done. What kind of dependency does this best describes?
Mandatory Dependency
Mandatory dependencies are dependencies in which one activity must be done in order for another activity to start.
The project team has filed for a permit in order to continue building the foundation for a large office building. The permit usually takes about six weeks to arrive and the team is worried it may take even longer. What kind of dependency described this scenario?
External Dependency
External dependency is when the work is outside of the project team’s control, such as getting a permit.
The builders have completed the foundation for a large office building. Upon completion, they have filed a permit and are told by the permit office they will have to wait about three weeks for inspection. How should this three weeks be represented in the project schedule?
As a lag.
A lag is a delay between activities.
While installing the servers and workstations on a project, the team has decided that they do not have to wait for all the servers to be installed before they start installing the workstations. They have decided to install just a few of the main servers and then they can start installing the workstations. What best describes what they’re doing on the schedule?
Lead.
A lead is an overlap between activities, in which case one activity can start before the other activity is done.
While estimating the duration of the activities on the project, the project team has decided to base most of their estimates on historical data from a project that they completed a few months ago that was very similar to the current project. This will allow them to complete the estimate fairly quickly. What technique best illustrates this scenario?
Analogous Estimating.
Analogous estimating is based on historical information, generally from previous projects that were very similar. This estimate is quick, but may not be very accurate.
While working on a complex software development project, the project team has added an additional month to the project schedule due to the uncertainty of the work that is getting done. What type of reserves does this represent?
Contingency Reserves.
Contingency reserves are associated with known-unknowns and are usually added to the project management plan.
The project team has completed all the duration estimates for the activities on the project and has indicated that their estimates should be within a +/-10% range. Where should the project team store this range?
Basis of Estimates.
The basis of estimates would generally indicate the range of possible estimates.
The project manager is constructing the project schedule and he would like to know the minimum duration needed to complete the project. What method can he use to determine the minimum duration?
Critical Path Method.
The critical path method is used to estimate the minimum project duration and determine the amount of schedule flexibility.
The project sponsor has indicated to the project manager that he is not happy with the current schedule of the project. He would like the project to be completed at least three months earlier than its scheduled completion date. What technique can the project manager use to decrease to schedule while minimizing cost?
Fast Tracking.
Fast tracking is a compression technique in which activities are done in parallel. This technique generally increases the risk on a project but may not increase costs.
Due to the complex nature of the construction project, the project manager has decided that the project is best done off hours, generally in the overnight hours. Where should the project manager document this information?
Project Calendars.
A project calendar identifies the working days and shifts that the project will follow.
While working on an agile project, what tool can the project manager use to track the work that remains to be completed on the project?
Iteration Burndown Chart.
An iteration burndown chart shows the work that remains to be completed in the iteration backlog.
When developing the cost management plan, which tool or technique would include reviewing the different funding options?
Data Analysis.
Data analysis includes alternative analysis, which includes reviewing strategic funding options.
While working on a multinational project, the project manager has decided to represent the project budget in American dollars even though the project will span nine different countries. This will make it uniform and easier for the stakeholders to understand the budget. Where will the project manager document the units of measurement for the budget?
Cost Management Plan.
The cost management plan can establish the units of measurement, which would include the currency format
Early in the planning phase of the project, the project team has determined that the costs to install the server would be $15,000. This is a high level estimate and the team thinks it may cost up to $10,000 more. What kind of estimate is this?
Rough order of magnitude estimates.
A rough order of magnitude estimate has a range of -25% to +75%.
Cost estimates for activities generally include labor, materials, equipment, services, and facilities. Which of the following statements is false regarding cost estimates?
A) Cost estimates are progressively elaborated
B) Cost estimates are best done by the project team
C) Cost estimates also include the operation cost of the product
D) Cost estimates also include the contingency costs
Answer: C) Cost estimates also include the operation cost of the product.
Cost estimates for project activities should not include operational cost of the product, since that is operations and not a project. All other choices are true.
While working on a game design project, the project manager must provide very precise estimates. What estimating technique should the project manager use?
Bottom-up estimating.
Bottom-up estimating is when work packages are broken down and then rolled back up to form an overall cost estimate. This can lead to a very precise estimate, although it requires the most work.
The project manager and the project team have determined that the budget for the project will be $60,000. That includes the cost for all the activities and all uncertainties that may have been on the project. The project cost baseline is $60,000. The sponsor has determined that just in case there is a need for additional funds, he will add an additional $5,000. The additional $5,000 represents?
Management Reserves.
Management reserves are added to the cost baseline in case the project exceeds its budget. It is usually added by the company’s management and is not under the control of the manager.
The project manager has worked with an expert project team to create the estimates for cost on a project. The project manager is very confident that the project will end at that budget. Where should the project manager document confidence level of the costs estimate?
Basis of estimates.
The basis of estimates will have an indication of the confidence level of the final estimate. No other choice will document the confidence level of an estimate.
When determining the budget for a project, what tool should the project manager use to sum up the cost of each work package and form the entire project budget?
Cost Aggregation.
Cost aggregation is when you aggregate the individual costs of the work packages to find the entire project budget.
The project manager has just been told by the project sponsor that due to a current recession in the stock market the company will not be able to allocate all of the funds the project will need in order to be completed. What should the project manager do?
Reschedule the project work.
In the process of determining budget, the tool of funding limit reconciliation is handled by rescheduling of work.
The project manager has completed the process of determining budget. He has created the cost baseline which will be added to the project management plan. The project manager is also aware of the project budget. What is the difference between the project budget and cost baseline?
The cost baseline includes the cost of all activities plus the contingency reserves and the project budget includes the cost baseline plus the management reserves.
In the process of control costs the project manager compares the project management plan against what other information?
Work Performance Data.
In almost all monitoring and controlling processes, the project manager compares the project management plan with the work performance data to determine if the project is in “control”.
The project manager is currently evaluating how well the project is meeting the project budget. What earned value formula will be needed in order to determine if a project is on or over budget?
AC
In order to determine if a project is on or over budget, you will need to calculate the CV or CPI which both use AC in their formula.
The budget manager has completed all the Earned Value Analysis for the project and has concluded that the CPI (Cost Performance Index) is 0.9. Which of the following statements best describes this project?
A) Over budget by 10%
B) Over budget by 90%
C) On budget by 10%
D) Under budget by 90%
A: Over budget by 10%
The CPI or Cost Performance Index is a measurement of the cost efficiency of the budgeted resources. When the number is at one, it represents the project is on budget. A number below one indicates the project is over budget. At .9, it would mean that the project is 10% over budget.
The project manager has calculated the EV of the project to be $14,000 and the PV to be $16,000. The BAC is currently at $22,000. Which statement best describes this project?
A) The project is ahead of schedule
B) The project is on budget
C) The project is over budget
D) The project is behind schedule
The project is behind schedule.
If you calculate the SV on this project, you will get a negative number. To calculate SV you would take EV minus PV which is $14,000-$16,000 = -2,000. This project is behind schedule by $2,000 worth of work.
While working on a multinational project with a budget of $90,000, the team has completed the design aspects of the project. The project manager has calculated:
Actual Cost (AC) = $30,000
Earned Value (EV) = $32,000
What is the Estimate at Completion (EAC) for this project?
A) $89,000
B) $92,804
C) $89,807
D) $84,906
D: $84,906
To find the EAC you will need the BAC and CPI. You currently have the BAC which is $90,000. The CPI is equal to EV/AC = $32,000/$30,000 = 1.06. So, EAC is equal to $90,000/1.06 = $84,906.
When creating the cost baseline, the project manager uses an S-curve graph to represent the baseline. Which of the following statements is true about the S-curve?
A) It is a time-phased view of the cost baseline
B) It is a time-phased view of the project schedule
C) It is a time-phased view of the project scope
D) It is used to create the project schedule
A: It is a time phase view of the cost baseline.
The s-curve is a time phase view of the cost baseline, which typically shows the budget versus the actual spending on the project.
Which one of the following is FALSE about TCPI (To-Complete Performance Index)?
A) TCPI calculates the performance that must be achieved in order to meet financial or schedule goals
B) TCPI usually determines the status of the remaining work with respect to the funds remaining
C) If the cumulative CPI falls below the baseline plan, all future work must be performed at the TCPI to achieve the planned BAC
D) If the cumulative CPI falls below the baseline plan, all future work must be performed below the TCPI to achieve the planned BAC
D) If the cumulative CPI falls below the baseline plan, all future work must be performed below the TCPI to achieve the planned BAC
TCPI calculates the performance that must be achieved in order to meet financial or schedule goals and determines the status of the remaining work with respect to the funds remaining. If the cumulative CPI falls below the baseline plan, all future work must be performed at the TCPI to achieve the planned BAC.
Earned Value Management (EVM) will NOT be very beneficial in which situation?
A) To measure a project’s progress against the project scope, cost, and schedule baselines
B) To forecast future performance and the project’s completion date and final costs
C) To provide schedule and budget variances during the project
D) To develop the project cost baseline
D) To develop the project cost baseline
Earned value analysis provides a means to determine cost and schedule variances, not to develop the project cost baseline.
While developing complex software, the project manager has decided to bill the company based on how many lines of codes it will take to write the software. What type of estimate best describes this scenario?
Parametric Estimating
Parametric estimating uses mathematical models based on historical records from other projects. It utilizes the statistical relationship that exists between historical data and a particular delineated list of other variables.
Which of the following statements would be considered false about a project that has an SPI of 1.2 and a CPI of 0.7?
A) The project is being crashed to complete faster
B) The project is being fast-tracked to complete faster
C) The project is ahead of schedule and over budget
D) A change request may be needed to correct the budget
B) The project is being fast-tracked to complete faster.
Of the choices, the most likely to be false would be that the project is being fast-tracked, since fast-tracking does result in a shorter schedule but does not affect costs. All other choices are 100% true since the project is over budget but ahead of schedule.
A project manager working on a phone development project has met with the project team to determine what the grade and quality of the product would be. The phone needs only basic user functionality to be sold in emerging markets. What should the quality and grade be for the project?
High quality low grade.
Quality is a measure of how well a product or service meets the specified standards and satisfies the customer’s requirements. High quality is achieved when a product or service is free from defects, deficiencies, and significant variations. Grade does not imply quality but instead distinguishes between items with the same functional use but different technical characteristics or features. All project deliverables should be high quality but not necessarily high grade. The scenario in the question does not call for a high-grade product.
The project manager has met with the project team to determine when to do the inspections on the project. The project manager would like to do minimal inspections but still have a high quality product. Which of the following actions would lead to less inspections and high quality?
Implement more preventive actions.
Quality is about prevention. The more a defect is prevented, the less inspection will be needed. For example, hiring well-trained programmers would require less inspections of the code.
Which of the following statements about quality management is FALSE?
A) Customer satisfaction is a test of quality
B) It’s cheaper to let customers find defects
C) Prevention leads to fewer inspections
D) Management is responsible for quality
B) It’s cheaper to let customers find defects
It is always more expensive to let the customers find defects. This can lead to warranty issues, recalls, or loss of reputation. All of the other choices are true.
While working on a product redesign project, the project manager has met with the company’s senior management to inform them that they need to provide adequate resources to ensure quality. Which of the following statements is true about management’s responsibility in quality?
A) Management is not responsible for quality on a project
B) Management is only responsible for quality in operations
C) Management is responsible for quality throughout the organization
D) Only the project team is responsible for quality on a project
C) Management is responsible for quality throughout the organization
The company has informed all company employees that they must pay careful attention to the work they are doing to ensure a quality product from the company. What quality management theory best illustrates this scenario?
Total Quality Management.
TQM requires the involvement and commitment of all employees, from top management to floor-level workers. Each member of the organization is encouraged to take part in process improvements and problem-solving initiatives.
The project team has met with the project manager to come up with the quality management plan and the quality metrics. Where would the project manager find the product quality requirements that the team needs to create quality metrics?
Requirements Documentation
The requirements documentation includes the project and the product quality requirements.
While developing a smart phone, the project team has decided to look at other smart phones on the market to see how fast they start up. The team knows that in order to be competitive they will need to meet the startup times with smart phones currently in the market. What tool would best help the project team in this scenario?
Benchmarking
Benchmarking is a systematic process used by organizations to evaluate various aspects of their processes, products, or services in comparison to those of other companies or industry standards.
While planning quality on a project, the project team has identified certain costs that would need to be included in the project budget such as testing, inspections, and having the right equipment to do the job. What best describes these costs?
Cost of conformance.
The cost of quality includes the cost of conformance which usually includes prevention costs such as training, equipment, appraisal costs, testing and inspections.
The project team would like to document the sequence of steps a process should follow in order to ensure the deliverables are being made with the correct quality requirements. What tool can best help the team show the sequence of steps in a process and if there’s any room for improvement?
Flowcharts
A flowchart, sometimes called a process diagram, can display the sequence of steps a process will follow. Process charts and process improvement charts are made-up terms. The cost of quality looks at the conformance and non-conformance cost of quality.
After a brainstorming session, the team has accumulated lots of different ideas that they can use to ensure the development of a good quality product. Their next step would be to organize this information in a visual chart to make it easier for other stakeholders to understand. What method can best help the team?
Mind mapping
Mind mapping is a method used to visually organize information. A flowchart can display the sequence of steps the process will follow. The critical path method is used to find the minimum duration on a network diagram. An Ishikawa diagram, also known as a cause and effect diagram, show reasons for potential flaws.
The project team has documented what quality standards are to be used on the project and the different roles and responsibilities for quality management on the project. In which project component will they store this information?
Quality Management Plan
The quality management plan includes the quality standards to be used on the project, quality objectives on the project, and the quality roles and responsibilities.
What in quality management describes a project or product attribute and how the quality control process will verify compliance to it?
Quality Metrics
The quality metrics specifically describe a project or product attribute and how the control quality process will verify compliance to it. Examples can include task completed on time, failure rate, or number of defects identified per day.
Manage quality is a process that is done to increase the probability of meeting the quality requirements on a project. From what other process does manage quality get the data needed in order to improve quality management?
Control Quality
The process of manage quality uses the data and results from the control quality process in order to ensure that the quality is being effectively managed.
When managing project quality, what process will the project manager perform in order to ensure that the processes the project is following will produce a quality deliverable?
Manage Quality
Manage quality is a process that ensures the project’s deliverables and work processes are meeting the project’s quality standards and requirements. It uses data from the control quality process, particularly the quality control measurements.
While working for a large multinational project, the project manager has met with the project sponsor to talk about managing quality on the project. The sponsor would like to know whose job is it to perform the manage quality process. What should the project manager’s response be?
Manage quality is considered the responsibility of everybody, including project manager, project team, project sponsor, the management of the performing organization and even the customers.
The project team is having a very difficult time identifying why the deliverables have so many quality defects. What tool can best help the project team identify the reasons for these defects?
Ishikawa diagram
An Ishikawa diagram, also known as a Fishbone diagram or cause-and-effect diagram, is used to help identify the causes of problems. A histogram is a bar chart that shows frequencies and a matrix diagram shows a relationship in a process. A scatter diagram shows the relationship between two variables.
Senior management of an organization is not happy with the quality of the project deliverables so far. They have decided that an audit on the quality management of the project is necessary. Who will most likely be selected to conduct the quality audit?
Organization’s internal audit department
Quality audits are best done by a team external to the project. This avoids conflicts of interests during the audit, providing more objective results.
While designing a product, senior management has informed the project manager that the product should be highly cost-effective, as it will be sold in a developing country. What technique should the project manager use to ensure the product design is cost-effective?
Design for X
Designed for X is a technique that can be used to help design a product for a particular characteristic. In this example its designed for costs, in which case the product would be designed to be cost-effective. X is a variable that can stand for reliability, deployment, assembly, cost, or safety.
The deliverables have been completed and the project team has decided to inspect the product to ensure that it meets the quality requirements. What process will the team conduct in order to inspect the product for quality requirements?
Control quality
Control quality is a process that involves inspecting the deliverables to ensure they meet the quality requirements.
One of the main goals of communications management is to _____ ?
A- Prevent misunderstanding and miscommunications
B- Select the communications method
C- Determine which message to send
D- Collect the stakeholders requirements
A- Prevent misunderstanding and miscommunications
To save money on a new project, the organization’s senior management has decided to use virtual teams instead of co-locating the entire project team. They have acquired the latest audio and video conferencing technology. What issue might a virtual team face?
A) Scheduling meetings
B) Having a diverse set of experts
C) Accommodating people with disabilities
D) Feelings of isolation
D) Feelings of isolation
One challenge a virtual team may face is the feeling of isolation, since most workers would work by themselves in an isolated place in their homes.
The project team is using an assignment matrix, particularly a RACI chart. What is an important rule the team should use when using a RACI chart?
A) Ensure every activity has at least one person responsible
B) Ensure every activity has at least two people that are responsible
C) Ensure every activity has one person that is consulted
D) Ensure every activity has one person that is responsible
D) Ensure every activity has one person responsible
The project manager has completed the resource management plan and has decided to lay out what will be considered acceptable behavior by the project team members. Where will the project manager communicate the ground rules on the project?
Team Charter
The team charter establishes clear expectations regarding acceptable behavior by project team members
Ideally, which stakeholders should create the team charter?
Project Team
Senior management and the project sponsor will be holding a meeting about the current project in 2 days. They have requested a breakdown of the different resources that the project will be using. What document should the project manager show during the meeting that displays the resources by type?
Resource breakdown structure
The resource breakdown structure is a hierarchical representation of resources by category and type.
When is the process not done to acquire resources?
Once.
Acquiring resources may be done throughout the project.
The project management plan has been completed and the project manager has just executed the project. His next task will be to select the team members to work on the project. What are some criteria the project manager should be using when selecting team members?
Availability, cost and skills
The project manager has assigned many resources to work on the project. Some team members will work on weekdays and a few on weekends. What should the project manager do next?
Update the resource calendar
Once team members have been assigned to the project, the project manager should then create a resource calendar to show their availability while working on the project.
The project manager has brought the team together and they have introduced themselves to each other and learned about the project. After this the team starts to have disagreements about how the work on the project should be done. What stage of Tuckman’s ladder is the team currently in?
Storming
The storming stage comes after the forming stage in the Tuchman’s ladder. During the storming stage, the team begins to address the project work and may have conflicts with each other.
The project manager realizes that a lot of the team members are feeling isolated from each other. To solve this, the project manager rents a meeting room where they can all meet up and discuss a few of the project issues in a face-to-face setting. What tool is the project manager using?
Co-location
A colocation is a place where team members meet in the same physical location to enhance their ability to perform as a team.
Project manager Mark does not believe that his team can complete the work without his constant oversight throughout the project. His distrust of the project team has led to conflicts with different team members. What theory is Mark following to manage his team?
Theory X
Theory X is a theory that involves managers that distrust their workers and believe people do not like to work and need to be managed consistently. They’re mostly known as micromanagers which can lead to poor morale among the team members.
Project manager Mark has been assigned to the software development project. Mark has over 20 years of experience as a software developer and the team members are very happy that he is leading the team. They go to him for technical and management related issues on the project. What form of power best describes Mark’s power on the project?
Expert Power
Expert power is when the project manager is an expert in the project field.
While working with the project team, the project manager has been looking into the different strengths and weaknesses of the team, as a whole and as individual members. He has found that some members are very strong as leaders and some members are strong in a technical role. What tool is the project manager currently using?
Individual and team assessment
Individual and team assessment is a tool that’s used in the process of develop team. It is done to gain insight into areas of strengths and weaknesses for the team and its members.
While working on a product redesign project, the project manager has been evaluating team members’ performance and providing constructive feedback, as well as resolving several realized risks, i.e., issues, that negatively impacted team productivity. What process is the project manager in?
Manage team
The process of manage team is about tracking team member’s performance, providing feedback, and resolving issues
While working on a software development project, project manager Mary has encountered an issue between Mark the lead programmer and Peter the designer. Peter is saying in that the way Mark is programming the application it will not work in a production environment. What should Mary do next?
A- Instruct mark to stop programming the application
B- Inform Peter that Mark is in charge of programming
C- Meet with Peter and Mark to understand their issue more
D- Inform the project sponsor of the issue
C- Meet with Peter and Mark to understand their issue more
When a project manager encounters an issue, the first step would be to gather information about the issue, before taking any kind of action. Taking action without first understanding an issue can lead to ineffective actions being taken.
While working on the network upgrade project, team members Bill and Mark are having an issue regarding how to upgrade the routers and firewalls. They can’t agree on which set of configurations to use. The project manager has met with both of them and after analyzing the issue, the only solution they could come up with was to have Mark configure the router and Bill configure the firewall. What conflict resolution best illustrates this solution?
Compromise
Compromise is a solution where both sides will generally give up something in order to temporarily or partially resolve the conflict. This is known as a lose-lose situation.
The project manager has just joined the project; the previous project manager was not getting along with the project team. The project manager’s first action is to inspire the team to complete the project work. What interpersonal and team skill is the project manager using?
Leadership
While managing a small office renovation project, the project manager is very disappointed that the team is not efficiently utilizing physical resources on the renovation. They seem to be over-using the resources and it’s leading to a cost increase on the project. Which process has the project manager not performed since the project was executed?
A- Acquire resources
B- Manage resources
C- Develop resources
D- Control Resources
D- Control Resources
Control resources is the process of ensuring that the physical resources that are assigned to the project are being utilized as planned. In this scenario it seems like the project manager has failed to perform this process since the start of the project, which led to the team incorrectly using the physical resources.
The project manager has decided that he will give the status report of the project to the stakeholders using emails and memos. The stakeholders will not have to request any of the information, the project manager will just send it to them on a regular basis. What communication method does this illustrates?
Push Communication
Push communication is when information is sent directly to the recipient
During project communications the receiver is having difficulty understanding the message. Which of the following can cause a message not to be understood by the receiver?
Noise
Noise interferes with the receiver’s ability to understand the message. Noise generally does not prevent the message from being sent.
When selecting the correct communication technology what should the project manager not be looking for?
Age of the technology
When selecting the correct communication technology what should the project manager not be looking for?
The project manager has reviewed the stakeholder register and has concluded that there are 17 stakeholders on the project. After speaking with a few of them, he added four more stakeholders. How many communication channels are currently on the project?
210
In order to get the answer correct, you will need to use the communications formula which is N(N-1)/2. Replacing N with 21 stakeholders currently will give you 21(21-1)/2 = 210.
The project manager has completed the communication management plan. Which of the following choices would not be part of the communication management plan?
A- Who should receive project communications
B- What communications should be sent
C- Glossary of common terminology
D- Requirements for the project scope
D- Requirements for the project scope
Requirements for the project scope are generally kept in the requirements documentation not the communication management plan.
The project manager is working on a multinational project and has met the company’s senior management in a private meeting to discuss the performance of the project. They have indicated that they are very happy with the progress and would like the meetings to be shorter next time. What process best describes this scenario?
Manage communications
Manage communications is the process of ensuring the timely and appropriate collection, creation, management, and distribution of project information. The project manager is currently updating the stakeholders on the progress of the project.
What is it called when a project manager builds consensus and overcome obstacles when managing a group?
Facilitation
Facilitation is building consensus and overcoming obstacles. This will lead to better group dynamics and maintained interest among a group of people.
The project manager would like the team to actively listen during project meetings. How would the project manager know if active listening is taking place?
Acknowledging, clarifying and confirming
When conducting the manage communication process, what does the project manager circulate to the stakeholders throughout the process?
Work Performance Reports
During the manage communication process, the project manager will circulate the work performance report as specified in the communication management plan. Work performance reports are sometimes known as status reports or progress reports.
The project manager is giving a presentation to a large group of senior stakeholders. The project manager knows that his communication skills would make a big difference during the presentation. What type of communication skills are gestures, tone of voice and facial expressions?
Nonverbal
Nonverbal communication includes the appropriate body language to transmit meaningful information generally through the tone of voice, gestures, and facial expressions.
The project manager has collected the work performance data and has created the work performance report. The project manager has now begun to distribute this status report according to the communication management plan. What tool best describes this?
Project reporting
Project reporting is a tool that is used in the manage communication process to collect and distribute project information.
What does it mean to interact with others to exchange information and develop contacts?
Networking
The project manager is currently in the process of manage communications. During this process what does the project manager do?
Conduct project communications
The output of the manage communications process is project communications, which include updating the stakeholders on the performance of the project. Gathering communication requirements is done in the process of plan communication management. Manage communication does not have an output of change requests, so changes in the communication and stakeholder management plan cannot be done in this process.
While conducting communication management on a project, the project manager has determined that the communication management plan is not adequate for the project and many stakeholders have complained about the lack of communication. What should the project manager do next?
Create a change request
If a project manager determines that the communication management plan is inadequate for the project, the next step would be to create a change request to adapt the plan to better match the communication needs of the project.
A project manager has just begun the risk management process on a project. Which of the following statements accurately describes the objectives of risk management on a project?
A- Risk management is done to increase the probability and/or impact of positive risks
B- Risk management is done to decrease the probability and/or impact of negative risks
C- Risk management is done to minimize all risks
D- Risk management is done to increase the probability and/or impact of positive risks and decrease the probability and/or impact of negative risks
D- Risk management is done to increase the probability and/or impact of positive risks and decrease the probability and/or impact of negative risks
While discussing risk management with a team member, what should the project manager say about the different levels of risk?
There are two levels of risk: Individual project risks and overall project risks
A team member has stopped the project manager during the meeting to ask about positive risks. Which of the following statements about positive risks is false?
A- Positive risks can lead to a shortened schedule
B- Positive risks can lead to a longer schedule
C- Positive risk can lead to a shorter budget
D- Positive risks are listed in the risk register
B- Positive risks can lead to a longer schedule
Positive risks, also known as an opportunities, will impact the project positively. This can include shortening the schedule budget and increasing customer satisfaction.
Which of the following statements is false in regards to how risk will affect the project?
A- Risk will continue to emerge during the lifetime of the project
B- Risks should be monitored and managed as the project progresses
C- Risk identification should only be done at the beginning of the project
D- Risk identification is done throughout the project
C- Risk identification should only be done at the beginning of the project
Risk identification is done throughout the project. As the project progresses, new risks will emerge and will have to be assessed by the project team.
What kind of risk is about uncertainty future events which are difficult to predict, such as regulatory frameworks or future development of technology?
Ambiguity Risk
Ambiguity risk represents uncertainty about what might happen in the future and is very difficult to predict. Examples include regulatory changes and technological breakthroughs.
The project manager knows that one of the most important aspects of managing risk will be to document the risk appetite of the stakeholders. Where should the project manager record this?
In the risk management plan
The stakeholder risk appetite is documented and stored in the risk management plan. The stakeholders risk appetite is an important component of the plan, since it will help to determine which risks will be acceptable and which will not be.
Senior management within the organization has requested a brief overview of how the project is conducting risk management. They would like to see the different categories of risk that can affect the project. What should the project manager show them?
Risk breakdown structure
The risk breakdown structure is part of the risk management plan, and it shows the different categories of risk on a project.
During the process of identify risks, the project manager has determined that the project team should be the stakeholders who identify the risks for the project. Which of the following statements is true about this approach?
A- It will lead to a more thorough risk register
B- It is incorrect and the project manager should have all stakeholders identify risks
C- It will be easier to come up with the risk responses
D- It will be easier to implement the risk responses
B- It is incorrect and the project manager should have all stakeholders identify risks
During the process of identify risks, all project stakeholders should be encouraged to help identify individual project risks. This will lead to a more thorough risk register, and take perspectives from all people affected by the project into account.
The project team has started to identify risks on the project. What method can they best use to identify both positive and negative risks while analyzing how the strengths may offset the threats and vice versa?
SWOT Analysis
The SWOT analysis is done to identify the strengths, weaknesses, opportunities, and threats on a project. Strengths and opportunities are positive risks while weaknesses and threats are negative risks. By putting this into a quadrant diagram, the project team can then see how strengths may offset threats and vice versa.
The project team has finished identifying risks up to this point in the project and they have created the risk register which has a listing of all of the individual project risks. What should the team create next?
The risk report
The risk report is generally created with the risk register or after the risk register. It will include information on the sources of overall project risks and a summary of information on the identified individual project risks.
The project manager has met with the legal department within the organization to gather information on a new government regulation that may have an impact on the project. The project manager has added this risk to the risk register. What process should the project manager do next?
Perform risk analysis
Once a risk has been identified, the next step would be to determine how the risk will impact the project. This can be done by doing a qualitative and/or quantitative analysis. These analyses can be done sequentially or in parallel. Do not respond to a risk if you do not understand how the risk will impact the project.
The project team is reviewing the risks in the risk register to determine which risks will have the greatest impact on a project. One risk in particular has a very high impact, but the team has determined that this risk should be ranked very low on the project. Which statement most likely describes why this risk is ranked so low?
A- The probability of the risk is low
B- The project team is not familiar with the risk
C- The risks will take place in the far future of the project
D- They’re using the wrong methods to assess the risks
The probability of the risk is low
It is very likely that this risk had a high impact but a very low probability, which in turn will lead to the risk being ranked very low. An example would be an earthquake in New York City. The impact may be high, but the probability is very low, so the risk is still ranked low.
The project team is currently doing the perform qualitative risk analysis process. They would like to use a tool that could display not just the probability of the risks or impact but also the overall likelihood of the risks. What tool can be used to display the three parameters?
Bubble chart
A bubble chart is part of the data representation tool. It is used to display all three listed parameters. All other choices generally only display two.
While conducting a brainstorming session with the team in order to rank the risks, the project manager is worried about the data they are using in order to rank the risks. The project manager feels that some team members may only be speculating on what the probability of a risk would be. What tool would best help the project manager in this scenario?
Risk data quality assessment
Risk data quality assessments evaluate the degree to which the data about the individual risks is accurate and reliable. If this date is not accurate, then the entire assessment may be compromised and will not accurately reflect the risk on a project.
The project manager and team have determined that if a flood were to take place during the building renovation project it would delay the project by two weeks and cost approximately $50,000 in damages. What process did the project manager and team complete to collect this data?
Perform quantitative risk analysis
Quantitative risk analysis is a numerical analysis of how the risk will impact the project. This is in contrast to a qualitative analysis which would just rank the risks from the most important to least important. The project team did not come up with a response to the risk of flooding in this scenario, so the choice cannot be plan risk response. Identify risks is used to create the risk register and risk report, and does not evaluate the risks.
The project team has identified, ranked, and determined how risk will impact a project. One risk in particular is a new regulation that may pass and can have a severe effect not just on the project but the entire organization. What risk response strategy would be best for the team to take?
Escalate
Since this is a risk that will affect not just the project but the entire organization, the project team should escalate the risk up towards a portfolio or the organization level. Let the organization legal department communicate with the project and determine how to respond.
The project team are coming up with ways to respond to an opportunity that they feel will not likely happen. The opportunity is that the permit for the building renovation project comes earlier then it’s presumptive six week wait. Since the permit office is so backed up, the project team has decided that the work will begin on the planned six-week schedule whether the permit comes early or not. What risk response strategy does this illustrate:
Accept
Acceptance of an opportunity is to take no proactive action before it happens. In this scenario, the team is taking no proactive responses at all. If the permit comes earlier, they will still start the work in the six weeks that it would take the permit to come normally.
While working on a 60-story skyscraper project, one supplier has informed the project that due to dangerous weather that has taken place at the warehouse, materials will be anywhere from 1 to 2 months late. The project manager has already accounted for this risk and has decided to go with another supplier to get the materials. What process best illustrates this scenario?
Implement risk response
In this scenario, the project manager is implementing the risk response. The project manager is not trying to identify risks or plan a response.
During the process of monitor risks, the project manager is working with the organization to determine the effectiveness of the risk management processes. They have determined that the risk processes on the project are adequate and no changes need to be made. What tool best describes this?
Audits
Audits are done by the organization to determine the effectiveness of the risk management processes of a project.
When creating a scope baseline, the project manager has decided to include the location of where the work is supposed to take place. Where in the WBS will this information be stored?
In each work package on the WBS
The WBS dictionary has all the detailed information about each work package, such as who is doing it, where it’s getting done, and the cost.
The project manager has met with the company PMO to ask for guidance about creating a scope statement for the project. The PMO provided all the steps the PM should follow when creating a scope statement, contained in which project document?
Scope Management Plan
The Scope Management Plan will outline all of the steps the project manager will follow to conduct the scope processes. This includes define scope and create WBS.
The project manager has met a few of the team members and they are deciding how the new software they will create will function. They recorded a feature where users will be able to email reports from the software with one click. What document best describes what they are creating?
Product Scope
The product scope will outline the features and functionality of the product.
The project manager, Peter, is collecting requirements for the project. He is not sure how to correctly collect the requirements from the company senior management. What document should Peter refer to?
Requirements Management Plan
The Requirements Management Plan will outline all the steps to collect, measure, test, and verify the requirements on the project.
The project manager has informed the sponsor that the project has been delayed due the requirements not being documented correctly. What process was not done properly during the planning phase?
Collect requirements
Collect requirements is a process where the requirements are gathered from all stakeholders on the project. Neglecting this process can lead to delays.
The project team has given the customers access to the new software they created in order to get their feedback and see where there is room for improvement. What tool best describes this?
Prototype
A prototype is used as a tool in the process of collect requirements. It is a working product that is given to users to get feedback and gather their requirements.
The project has conducted a brainstorming session and has generated a lot of ideas for the new financial software project. The project manager notices that that the ideas seem to be in no particular order and would like them to be grouped together. What tool or technique would best help the team?
Affinity Diagrams
An affinity diagram is used to group and review ideas.
The project manager has spoken with the customers about what quality requirements there are looking for on the office renovation project. They have specifically said they want to use good quality materials that will last a long time. Where should the project manager store this request?
Requirements documentation
The quality requirements are stored in the requirements documentation, which is an output of the collect requirements process.
The company has started to work on a new accounting software that would allow the company to better manage their expenses. After they have created the scope statement, they then start to learn more about each deliverable and the efforts needed to produce them. What process best describes this?
Create WBS
Create WBS, and the decomposition of deliverables into work packages, is generally done after the scope statement is created.
The project team has completed the deliverables for the project and has checked them to ensure all of the quality requirements have been met. They have asked the sponsor to review the deliverables with them, to gain a sign-off on its completion. What tool would be best used in this process?
Inspection
Inspection is a tool used by the stakeholders, in the validate scope process, to formally accept the verified deliverables.
The team is getting ready to break down the deliverables on the scope statement. They are not sure how to conduct this process. What document would best help the team?
Scope Management Plan
The scope management plan will outline the steps to conduct all the scope processes on a project, including the create WBS process.
The project manager has noticed that a member of the project team has been doing work that was not in the WBS. The project manager talks to the team member and asks for an explanation. The team member says the sponsor requested the work and he felt he needed it to be done. What process most accurately describes this scenario?
Control Scope
The control scope process is where the project manager compares the planned work to the actual work to ensure there is no variance. If there is a variance, a change request might be needed to correct it.
The customers of a new office renovation project are not sure exactly what the project work will include. The planning for the project has been completed and it’s now about to be executed. Where can the customers look to see what work the project will not be doing?
Scope statement
The scope statement contains exclusions, work the project will not be doing. Work on the WBS must be done.
Mark was assigned a new project to install a new phone system. He feels he can learn more about the customer’s requirements if he watches them use their current analog system. What tool or technique best describes his approach?
Interpersonal and team skills
Job shadowing is an example of observation/conversation part of interpersonal and team skills.
A project team has completed building a new smartphone for a major phone manufacturer. During testing, they compared their boot time to a few other smartphones made by other companies, and realized their phones are very slow by comparison. What could the project team have used to ensure this was addressed during planning?
Benchmarking
Benchmarking is used on projects to compare the performance or specifications to other projects or industry standards.
While working on a project, the team has received many change requests from the customers and sponsor. The project manager has informed the team that the requirements were not collected in sufficient detail at the start of the project. What would be the first action the PM and team could take?
A- Stop the project and ask the PMO for guidance
B- Deny all customers and sponsors request
C- Schedule a meeting to collect all the requirements from the customers and sponsor
D- Analyze what was done during planning to understand why the requirements were not collected properly
D- Analyze what was done during planning to understand why the requirements were not collected properly
The first action the team should take is to identify what went wrong during the planning process. Then they can redo the process of collect requirements if needed, and update the project management plan with the correct requirements.
The project team has completed building the new security alarm system for the building and has informed the project manager. The project manager has inspected it and has verified that it works according to all building and safety regulations. What would be the next process the project manager should conduct?
Validate scope
Since the work has been completed and the project manager has checked the deliverable to ensure it meets the quality requirements, the next process would be to get the sponsors or customers to give a formal acceptance in the validate scope process before closing the project or phase.
During a major construction project of a large building, the project manager realizes that the scope didn’t include a new safety regulation. If the building is completed and doesn’t include the regulation, the building will not be approved for occupancy. What should the project manager do next?
A- Call the sponsor and ask for help
B- Inform the team and tell them to stop the work
C- Analyze what is in the new regulation
D- Increase the budget and schedule
C- Analyze what is in the new regulation
The first action the project manager should take is to analyze how the regulation will affect the project. From there, the project manager might have to get a change request to modify the project management plan to incorporate the regulation.
The project manager is having a difficult time collecting the requirements from the stakeholders as they never seem to have time to meet. What is the best solution for the project manager in this situation?
A- Write the requirements himself
B- Continue to work with the stakeholders to collect the requirements
C- Create the scope statement from the requirements that have already been collected
D- Stop the project until they have time to give the requirements
B- Continue to work with the stakeholders to collect the requirements
The best solution here would be to work with the stakeholders to collect the requirements in detail. This can include scheduling meetings ahead of time.
Mary the project manager has completed the scope statement and the WBS for a small project. She has approached the sponsor about gaining approval for the scope baseline. Upon inspection, the sponsor decided the scope baseline doesn’t have enough information in it. What is the best action Mary can take?
Work with the team and create a WBS dictionary
The scope is missing one component, the WBS dictionary. Mary should create it and add it to the scope statement and WBS to create the WBS dictionary.
When conducting procurement management on a project, what is one of the first things a project manager should research before awarding the contract?
Laws and regulations of the country
One of the first things to know before setting up a contract with a vendor is the local laws and regulations of that country and how it may affect the contract. Laws and regulations can affect what is permissible to include in a contract.
The project manager has met with the team and they are currently deciding whether they should create internal software to meet the needs of the project sponsor or purchase an external commercial software. What process are they currently doing?
Plan procurement management
Plan procurement management is the process of determining what the project should procure (if anything) and how it should be done.
The project manager has negotiated a fixed price contract for steel. The contract is for four years. The seller has requested that the cost be increased by 4% each year due to inflation and fuel costs. What type of contract should the project manager use?
Fixed price economic price adjustment
A fixed price economic price adjustment contract is used to adjust the fixed costs over the life of the contract due to economic conditions such as inflation.
As the project manager is getting ready to send out the request for proposals for the project, he has contacted the PMO for a list of properly vetted sellers. What is the name of this list?
Preapproved Seller List
A preapproved seller lists is a list of sellers that has been properly vetted by the organization and can be used as potential sellers on a project.
The project manager and the team have come up with a few different criteria they will use when selecting a seller. The criteria includes cost, qualifications, licenses, and financial stability of the seller. What best describes these criteria?
Source selection criteria
Source selection criteria is use to evaluate the sellers and can include things such as costs, delivery dates, experience, financial stability, or management experience.
The project team has decided they will use an outside consultant to configure the network routers on the network upgrade project. They’re not too sure what type of configurations they should put in the router or how it should be done. They will depend on the expertise of the consultant. They would also like to keep the risks as low as possible. What contract best fits this project?
Time and material
Although the question states that they would like to keep risks low and the time and material contract has the highest risk, the project team does not have a detailed project scope. Without a detailed project scope, you cannot use a firm fixed price or even cost reimbursable contracts such as cost plus fixed fee.
While working on the office renovation project, the project manager has received multiple bids from different vendors. However, the bids are much more expensive than expected. The project manager then hires a professional estimator to determine what the contract should costs. What is the project manager looking for?
Independent Cost Estimate
An independent cost estimate is generally done by hiring an outside professional estimator to serve as a benchmark to determine whether the responses from a seller are appropriate for the project.
The project manager has created the procurement statement of work and the procurement management plan. What is the difference between these two documents?
The procurement management plan is part of the project management plan, while the procurement statement of work is a project document.
The procurement management plan contains the activities required to conduct the procurement processes. The procurement statement of work outlines what components of the project will be obtained from an outside source.
The project manager and the team have determined that they will procure the installation and configuration of the telephone systems for the new computer network. However they are uncertain which type of contract to use. What project document will specify the type of contract that will be used on the project?
Procurement strategy
Procurement strategy what outline how the delivery of the procured section of the project should be. It will also outline the contract types and procurement phases.
The project manager has met with over six different sellers and has negotiated with them. Finally, he has selected one of the sellers and awarded the contract. What process group are these activities taking place in?
Executing
The process the project manager is currently doing is conduct procurements which will result in selecting a seller and award a contract. This process is done in the executing process group.
The project manager is set to start the process of conduct procurement. What should the project manager have received before starting this process?
Seller proposals
The seller proposals should have been acquired before the project manager can negotiate and select the seller.
While working on a large government contract to construct a bridge, the project manager has determined that meeting individual sellers will take much too long. How can the project manager give information about the project to multiple sellers in a time effective manner?
Vendor conferences
The project manager has selected a seller to work on a contract that requires insurance and performance bonds. The insurance and performance bonds must be of a certain amount in order for the seller to meet the buyer’s compliance. Where should the project manager store these insurance and performance bond requirements?
Agreement
An agreement can contain things such as pricing and payment terms, inspection, warranty, incentives, penalties, and insurance and performance bonds.
After awarding the contract, the seller has begun to do the work listed in the contract. The project manager has also started to inspect the work to ensure that it is getting done according to the contract. What process best describes these activities?
Control procurement
Control procurement is a process that is done in the monitoring and controlling process group in which both the buyer and the seller meet the requirements outlined in the contract.
While working on a lengthy contract, the seller has decided to complete more work than was listed in the contract in order to ensure the quality of the work. The seller then submits an invoice for the additional work, however the project manager disagrees with how much extra the seller is charging. What should the project manager do next?
Submit the invoice to claims administration and negotiate a settlement
A claim is a contested charge that occurs when a seller does additional work that is not listed in a contract. The best way to resolve the claim is to negotiate a settlement.
After meeting with several sellers, a project manager feels that the best contract for the project would be one in which the project purchases all of the materials to redesign the network and just pays the seller a flat fee. What contract would best fit this scenario?
Cost reimbursable
A cost reimbursable contract has two subtypes, which includes cost plus fixed-fee and cost plus incentive-fee. The contract described in the question is a cost plus fixed-fee, in which the project team will purchase all the project expenses and then pay the seller a flat fee for their profits.
The procurement is now completed and the seller has completed all the work in the contract. Who should approve all of the deliverables prior to closure of the procurement?
Project manager
The project manager should approve all deliverables prior to the closure of procurement. It should be closed with a formal written notice to the seller that all work has been completed.
When negotiating a contract between the buyer and seller, what should the project manager look for in terms of pricing?
A fair price between the buyer and the seller
When negotiating a contract, the project manager should find a fair price between the buyer and a seller. Never try to negotiate a one-sided contract that is only good for one party. This will generally lead to conflicts and even low-quality work.
While developing a large building complex, the project manager has documented seven different phases the seller will need to complete in order to finish the complex. What document should the project manager store the procurement phases in?
Procurement Strategy
Procurement strategies include documented delivery methods, types of agreements, and the different procurement phases on the project.
The project sponsor is very concerned about the quality of the project work. He has instructed the project manager to ensure that the seller’s work is of high quality, otherwise the customers may request refunds on the product. Where should the project manager store the desired quality levels and performance for the outsourced section of the project?
Procurement Statement of Work
The procurement statement of work outlines what from the scope baseline will be outsourced. It would also contain information such as specifications, quality desired, and quality levels.
The project manager has begun to identify the stakeholders for the network redesign project. One person is very vocal about the effects of the project on his role in the organization. The person feels they will lose their job once the project is complete. Is this person a stakeholder?
Yes, since the person is impacted by the project
Anyone that is positively or negatively impacted by the project is considered a stakeholder.
While managing a large multinational project, the project manager knows that stakeholder engagement will be key to a successful project. What main activity should the project manager be doing to ensure all stakeholders are engaged?
Continuous Communication
Continuous communication is the main aspect of stakeholder engagement. Continuous communication will lead to early identification of stakeholders and understanding how to engage with them.
The project manager is identifying stakeholders on the project when he finds a stakeholder that is part of the company executive board. How should the project manager classify this stakeholder?
Upward
The upward classification is used for stakeholders that are senior to the project, such as senior management.
The project manager has decided to classified the stakeholders based on their power level and influence. What model does this best describe?
Salience model
The salience model is used to describe stakeholders based on their power level, influence, urgency, or legitimacy.
Where should the project manager store the organizational position and role of the project stakeholders?
Stakeholder register
The stakeholder register will document who the stakeholders are on the project including their contact information, role, position, influence, and expectations.
The project manager has created a list of the stakeholders and their current engagement on the project. The project manager would like to document where he would like the stakeholders’ engagement levels to be when the project is executed. What tool or technique can help the project manager with this task?
Stakeholder engagement assessment matrix
The stakeholder engagement assessment matrix is a tool used to analyze and document the level of engagement of each stakeholder or group of stakeholders. It helps in planning and monitoring how stakeholders are engaged throughout the project.
While working on the stakeholder engagement plan, the project manager had identified a stakeholder that doesn’t know the project will impact them. How should the project manger classify this stakeholder engagement level?
Unaware
The stakeholder is unaware of the project and potential impacts.
What document will be created once the stakeholder management process is completed in the planning process group of the project?
Stakeholder engagement plan
Once the stakeholder management process is completed in the planning process group of a project, the key document created is the stakeholder engagement plan. This plan is a component of the project management plan and outlines strategies and actions to promote productive involvement of stakeholders in the decision-making and execution processes throughout the project lifecycle.
During which process will the project manager engage the stakeholders on the project?
Manage stakeholder engagement
In the executing process of manage stakeholder engagement, the project manager will be communicating and working with the stakeholders on the project to meet their expectations.
What are the main benefits of keeping the stakeholders engaged during the execution of the project?
To increase stakeholder support and reduce resistance
During which stakeholder management process will the project manager compare the stakeholder engagement plan with the actual stakeholder engagement to determine if the plan is meeting the project needs?
Monitor stakeholders engagement
During the monitor stakeholder engagement process. the project manager will be monitoring project stakeholder relationships and tailoring strategies for engaging stakeholders through modification of engagement strategies and plans.
While conducting the monitor stakeholder engagement process, the project manager has reviewed the project management plan and would like to modify it to increase the frequency of meetings with senior management. What should the project manager do next?
Create a change request
Any changes to the project management plan will need an approved change request.
When communicating with stakeholders, what can the project manager use to ensure the stakeholders have received and understood the information?
Feedback
Feedback is used to ensure that the information given to stakeholders is received and understood.
What plan should a project manager use, along with the stakeholder engagement plan, to engage all stakeholders on a project during project execution?
Communication management plan
The communication management plan is used along with the stakeholder management plan during the manage stakeholders process to keep the stakeholders engaged.
Which of the following statements about agile projects is false?
A- Agile projects welcome changes
B- Agile projects have a very strict change management process
C- Agile projects prefer collocation
D- Agile projects depend on significant stakeholder engagement
B- B- Agile projects have a very strict change management process
Agile projects welcome changes throughout the project. A very strict change process would suppress the benefits of Agile.
Who on an agile project is responsible for prioritizing the product backlog?
Product Owner
The team has completed the sprint planning meeting. What will be the output of that meeting?
Sprint Backlog
The agile project team is considered:
Self-directing
The team is currently in a meeting discussing what went wrong and right during the sprint. What is the name of this meeting?
Sprint Retrospective
What do you call multiple sprints that result in a shippable product?
Release
What is the difference between a traditional project scope and an agile project scope?
Only a traditional project follows a strict change management process, while agile projects welcome changes throughout the project.
What does a daily stand-up meeting cover?
A daily stand-up meeting answers 3 questions: what they did yesterday, any obstacles they face, and what they plan to do today.
When is customer review work done on an agile project?
Sprint Review Meeting
What tool would an agile team prefer?
A- Latest is remote meeting technology
B- Whiteboard and projector
C- Latest in remote meeting and email technology
D- Whiteboard and marker
D- Whiteboard and marker
Agile teams prefer “low-tech high-touch” solutions. This means more time with face-to-face conversions and physical interactions.
Agile projects aim to deliver value:
As early as possible
What is critical on an agile project for it to be successful?
Stakeholder satisfaction
Funding on agile projects differs from traditional projects because agile projects are:
Funded Incrementally
While trying to engage the stakeholders on a project to prioritize the product backlog, the agile project manager has given the stakeholders fake money and told them to place a dollar value on the features based on their perception of value for that feature. What technique is this?
Monopoly money is a prioritization technique where everyone is given equal monopoly money which they then distribute to features based on perceived value
The agile project manager has just been assigned a new project. What should the project manager do first when trying to engage the stakeholders?
The first step in managing stakeholders is to identify them. After they are identified, the project manager will meet with them to understand their communication requirements.
The agile project manager is trying to teach new project team members about agile methods. What is the project manager’s major concern about new team members and agile?
Resistance to agile methods
Stakeholder engagement is one of the keys to success for an agile project. What can the agile project manager do to keep them engaged throughout the project?
Short iterations and releases with the most valuable features will keep stakeholders consistently involved in the project by having them in the sprint review meeting and the release planning.
During a meeting with the agile project team the project manager is concerned that communications between the team and the customers are causing conflicts and disagreements. What communication method should the project manager suggest?
More frequent face-to-face conversations
The negotiation between the team members and the outside consultants have broken down and the two sides cannot come to an agreement. Which of the following could have led to this?
There was not room for give-and-take on both sides
Two team members have gotten into an argument that has led to a physical altercation between them. What is the first step that must be done immediately?
Separate them
The agile manifesto states individuals and interactions over _____ ?
Processes and tools
When building an agile project team, it is important for the project manager to ensure the agile team is ______ ?
Self-organizing
What does the Ha mean in the Shu-Ha-Ri Model of Skill Mastery?
Move away from the rules
What should the agile project manager implement to ensure that team members are encouraged to experiment with new processes and methods?
A safe place for experiments
During what level of the Tuckman’s ladder should the agile project manager direct the team?
Forming
The agile project manager has noticed a lack of communication among the team members due to the geographical boundaries separating them. What would be the best approach for the project manager to take in order to resolve this?
Setup a co-location
Two team members were having a conversation about how to fix a particular function. One team member has overheard this conversation and is now able to fix their own function without asking for help. What does this illustrate?
Osmotic Communication
Osmotic communication occurs when information flows among team members during everyday conversations.
One of the key stakeholders on an agile project has asked to be shown what work has been completed on the project. What agile tool would best display this to the key stakeholder?
Burnup chart
What agile method would allow stakeholders to write the most valuable features of a particular product?
Design the product box
A retrospective is a time box activity that should take no more than _____ ?
2 hours
When writing a user story it should contain user type, need, and _____ ?
Value
Which of the following is not one of the three C’s about user stories
A- Card
B- Confirmation
C- Conversation
D- Conformance
D- Conformance
