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Retail > Capabilities > Flashcards

Capabilities Flashcards

1
Q

Channel Management - Store Operations

A

Managing day-to-day tasks and activities essential to functions of stores, such as display placement, point-of-sales, in-store inventory management, cash handling, security, etc.

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2
Q

Channel Management - Loss Prevention

A

Developing and employing practices to minimize preventable losses (e.g., inventory shrinkage) to preserve profitability

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3
Q

Channel Management - Retail Training

A

Creating training materials & resources to support retail associates

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4
Q

Real Estate - Real Estate Strategy

A

Identifying the optimal locations to place real estate and managing the overall portfolio strategy; Managing the real estate transactions from due diligence to official contract signing; Managing the execution of all capital projects including new construction, remodels and large special projects

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5
Q

Real Estate - Store Design & Development

A

Designing and rationalizing space allocation, store location, and product and services placement to align with brand image, customer shopping behaviors and brand guidelines

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6
Q

Real Estate - Facilities Mgmt. & Maintenance

A

Managing all facilities including stores, offices, distribution centers, data centers, manufacturing. Responding to reactive soft and hard facilities management service requests and conducting preventative maintenance on all facilities

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7
Q

Real Estate - Transaction And Lease Mgmt.

A

Managing the real estate transactions from due diligence to official contract signing

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8
Q

Finance - Planning, Budgeting & Forecasting (FP&A)

A

Reviewing company financials; optimizing capital structure; planning how capital should be deployed, based on need and strategic priorities

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9
Q

Finance - Payroll Management

A

Managing the total amount of wages and salaries paid by an organization to its employees

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10
Q

Finance - Billing, Credit & Collections

A

Generating invoices, establishing and monitoring receivables, executing ongoing billing communication with customers and establishing credit thresholds and asset credit risk

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11
Q

Finance - Tax & Treasury

A

Establishing, documenting, communication, maintaining and executing tax policies, procedures and payments as well as managing liquidity to enable the company’s strategy and mitigate operational, financial and reputational risks

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12
Q

Finance - Accounting & Controls

A

Managing financial and accounting capabilities including: - Accounting - Audit - Control and Compliance

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13
Q

Legal - Legal & Regulatory Compliance

A

End-to-end compliance transparency and ability to track products from source to shelf

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14
Q

Legal - Contract Management

A

Establishing commercial terms, negotiating contracts, executing, tracking and adjusting contractors

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15
Q

Legal - Risk Management

A

Identifying, assessing and prioritizing potential legal and operating risks, and managing the business to protect against risks

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16
Q

HR - Talent Acquisition

A

Managing recruiting and hiring to attract and onboard the associates with the right skill sets and to maintain a strong talent pipeline

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17
Q

HR - Talent Management

A

Manages various overarching components of talent management including training/L&D, performance and compensation decisions/strategy, workforce planning principles, etc.

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18
Q

HR - Compensation & Benefits

A

Optimizing the compensation and benefits structure for organizations to properly motivate employees and increase their engagement

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19
Q

HR - Workforce Planning & Optimization

A

Utilizing associate and operational data to create optimized labor schedules, manage costs/ investments, and ensure that employees are in the roles where they can add the most value

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20
Q

HR - Learning & Development

A

Design, implementation, and management of programs and initiatives that contribute to the professional growth of individuals within the organization

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21
Q

IT - IT Infrastructure

A

Managing essential operational components (e.g., policies, processes, equipment, data)

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22
Q

IT - IT App Development & Maintenance

A

Building and maintaining applications to efficiently and effectively support business requirements

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23
Q

IT - IT Risk & Security

A

Enabling strategic and operational decisions based on understanding the economic and performance implications

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24
Q

IT - Data Management

A

Management of master data (including customer and product hierarchies) as well as transactional data leverages for reporting & analytics

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25
Q

IT - Reporting, Insights & Analytics

A

Systematic collection of data from various sources and the deployment of analytical techniques to identify valuable insights and future trends to inform decision-making

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26
Q

IT - Ecomm Platform Mgmt.

A

eCommerce Management consists of the processes and strategies involved in maintaining a digital sales platform. eCommerce Management covers the maintenance of the e-commerce platform / website (including ensuring a user-friendly experience), the analytics and reporting (tracking website performance and customer behavior), and updating / organizing product listings

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27
Q

Planning, creation and execution of in-store marketing material (including layout and placement of products, shelves or displays) to increase visibility of the brand to attract customers

A

Brand - Retail Brand Marketing

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28
Q

Creating, planning, and implementing marketing strategies and initiatives tailored to the characteristics of the sports market to increase engagement and brand visibility

A

Brand - Sports Marketing

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29
Q

Creating and building brands with powerful consumer value propositions for true longevity in the marketplace which includes brand strategy (including experience), brand portfolio, customer segmentation, targeting, etc.

A

Brand - Brand Management

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30
Q

Developing and managing content and creative and other marketing assets (including via agency / digital partners) across all channels and content types

A

Brand - Content Management

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31
Q

Design & execution of loyalty programs with the goal of engaging & retaining customers by offering loyalty-based promotions, exclusive content, gifts etc.

A

Brand - CRM & Loyalty

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32
Q

Developing customer contact strategy and a schedule of events / promotions, translating marketing priorities into key and consistent message guidelines across platforms

A

Brand - Campaign Planning

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33
Q

The process of implementing and managing the campaign plan and customer contract strategy including managing and integrating media buys across an array of channels

A

Brand - Campaign Execution

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34
Q

Defining the company’s strategies and goals, how performance is managed and tracked against strategic goals and what kind of investments need to be made to achieve the company’s goals

A

Strategy & Planning - Strategic Planning

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35
Q

Creation of action plan of reaching target customers through the appropriate channels and achieving a competitive advantage

A

Strategy & Planning - GTM & Segmentation

36
Q

Capturing and processing data like historical performance, on-ground competitive insights, voice of customer, etc. to generate actionable insights around decisions involving growth, promotions, visibility, etc. and provide standard reporting on performance for tracking purposes

A

Strategy & Planning - Customer & Competitive Insights

37
Q

Coordinating assets to optimize the delivery of goods, services and information from supplier to customer; balancing supply and demand

A

Supply Chain - Supply Planning & Forecasting

38
Q

Define corporate quality objectives and measures not only pertaining to production, but to all aspects of the business (i.e. sales, accounting, safety, etc.). Implement quality measures. Modify quality initiatives to comply with industry standards.

A

Supply Chain - Quality Mgmt.

39
Q

Creating or selecting unique products that make the BOM for a product and aligns with the assortment framework; developing the defining characteristics and technical specs of a product

A

Supply Chain - Product Development

40
Q

Tracking, managing and (if needed) repairing returned products

A

Supply Chain - Returns & Reverse Logistics

41
Q

Planning and managing outbound transportation logistics and distribution

A

Supply Chain - Transportation & Distribution Mgmt.

42
Q

Picking, packing and shipping products; bin replenishment; execution of cycle counting; monitoring warehouse performance

A

Supply Chain - Warehouse Operations

43
Q

Capturing, processing and tracking orders; Sourcing, confirming, prioritizing orders and how delivery dates are set and fulfilling orders

A

Supply Chain - Order Fulfillment

44
Q

Sourcing and procuring inventory, equipment, and other goods involved in supply chain management and delivery

A

Supply Chain - Sourcing & Procurement

45
Q

Managing supplier relationships

A

Supply Chain - Supplier Mgmt.

46
Q

Creating reliable forecasts, based on sales data, market and customer data, and market signals

A

Product - Demand Planning & Forecasting

47
Q

Allocating and monitoring the flow of products across stores and distribution centers to replace sold merchandise and minimize sell-outs and excess or obsolete stock

A

Product - Allocation & Replenishment

48
Q

Scheduling and allocating orders to production lines based on product setting and due dates of product completion

A

Product - Line Planning

49
Q

Developing the product assortment framework and managing item attribute and financial information (Note: for some retailers, this extends to category management, as well)

A

Product - Assortment Planning

50
Q

Designing tangible and appeal aspects of a product and interacting with the product, such as the visual appearance and user experience / usability while considering trends, fit, etc.

A

Product - Product Design

51
Q

Designing and displaying products and layouts in-store to emphasize the characteristics of a product and encourage customers to interact and make purchases

A

Product - Visual Merchandising

52
Q

Determining the base price (unpromoted price) for each product (SKU)

A

Product - Price Governance

53
Q

Effectively managing promotions, pricing rules, guidelines and procedures, defining controls and limits on price exceptions, and maintaining an ability to effectively measure pricing compliance and efficacy; Managing and developing strategy for clearance, markdown, and end-of-life pricing

A

Product - Price Execution Mgmt. (Incl. Promo Mgmt.)

54
Q

Managing and developing strategy for clearance, markdown, and end-of-life pricing

A

Product - Clearance Mgmt.

55
Q

Conduct the planning processes necessary to collaborate across the business, including preparing demand inputs & forecasting, preparing & conducting commercial planning reviews, driving the S&OP process, monitoring S&OP performance.

A

Channel Management - Sales Planning

56
Q

Account Management spans strategic relationship management with both distributor customers and key accounts. Account Management covers the development of bottoms-up volume plans, product mix management, customer profitability management, incentives and the holistic management of commercial terms

A

Channel Management - Account Management

57
Q

Developing, managing and maintaining efficient omnichannel operations and supporting processes

A

Channel Management - Channel Operations

58
Q

Having real-time visibility and access to product quantity levels along the entire supply chain

A

Channel Management - Channel Inventory

59
Q

Providing consumers with service throughout their journey with the brand (including post-sales)

A

Channel Management - Guest Services

60
Q

The development of the approach and strategy to effectively sell products on digital sales platforms and maximize the organization’s e-commerce channels

A

Channel Management - eComm Strategy

61
Q

Managing the process of refurbishing and reselling previously used or owned items (usually through e-commerce platforms)

A

Channel Management - Re-commerce

62
Q

Managing day-to-day tasks and activities essential to functions of stores, such as display placement, point-of-sales, in-store inventory management, cash handling, security, etc.

A

Channel Management - Store Operations

63
Q

Developing and employing practices to minimize preventable losses (e.g., inventory shrinkage) to preserve profitability

A

Channel Management - Loss Prevention

64
Q

Creating training materials & resources to support retail associates

A

Channel Management - Retail Training

65
Q

Identifying the optimal locations to place real estate and managing the overall portfolio strategy; Managing the real estate transactions from due diligence to official contract signing; Managing the execution of all capital projects including new construction, remodels and large special projects

A

Real Estate - Real Estate Strategy

66
Q

Designing and rationalizing space allocation, store location, and product and services placement to align with brand image, customer shopping behaviors and brand guidelines

A

Real Estate - Store Design & Development

67
Q

Managing all facilities including stores, offices, distribution centers, data centers, manufacturing. Responding to reactive soft and hard facilities management service requests and conducting preventative maintenance on all facilities

A

Real Estate - Facilities Mgmt. & Maintenance

68
Q

Managing the real estate transactions from due diligence to official contract signing

A

Real Estate - Transaction And Lease Mgmt.

69
Q

Reviewing company financials; optimizing capital structure; planning how capital should be deployed, based on need and strategic priorities

A

Finance - Planning, Budgeting & Forecasting (FP&A)

70
Q

Managing the total amount of wages and salaries paid by an organization to its employees

A

Finance - Payroll Management

71
Q

Generating invoices, establishing and monitoring receivables, executing ongoing billing communication with customers and establishing credit thresholds and asset credit risk

A

Finance - Billing, Credit & Collections

72
Q

Establishing, documenting, communication, maintaining and executing tax policies, procedures and payments as well as managing liquidity to enable the company’s strategy and mitigate operational, financial and reputational risks

A

Finance - Tax & Treasury

73
Q

Managing financial and accounting capabilities including: - Accounting - Audit - Control and Compliance

A

Finance - Accounting & Controls

74
Q

End-to-end compliance transparency and ability to track products from source to shelf

A

Legal - Legal & Regulatory Compliance

75
Q

Establishing commercial terms, negotiating contracts, executing, tracking and adjusting contractors

A

Legal - Contract Management

76
Q

Identifying, assessing and prioritizing potential legal and operating risks, and managing the business to protect against risks

A

Legal - Risk Management

77
Q

Managing recruiting and hiring to attract and onboard the associates with the right skill sets and to maintain a strong talent pipeline

A

HR - Talent Acquisition

78
Q

Manages various overarching components of talent management including training/L&D, performance and compensation decisions/strategy, workforce planning principles, etc.

A

HR - Talent Management

79
Q

Optimizing the compensation and benefits structure for organizations to properly motivate employees and increase their engagement

A

HR - Compensation & Benefits

80
Q

Utilizing associate and operational data to create optimized labor schedules, manage costs/ investments, and ensure that employees are in the roles where they can add the most value

A

HR - Workforce Planning & Optimization

81
Q

Design, implementation, and management of programs and initiatives that contribute to the professional growth of individuals within the organization

A

HR - Learning & Development

82
Q

Managing essential operational components (e.g., policies, processes, equipment, data)

A

IT - IT Infrastructure

83
Q

Building and maintaining applications to efficiently and effectively support business requirements

A

IT - IT App Development & Maintenance

84
Q

Enabling strategic and operational decisions based on understanding the economic and performance implications

A

IT - IT Risk & Security

85
Q

Management of master data (including customer and product hierarchies) as well as transactional data leverages for reporting & analytics

A

IT - Data Management

86
Q

Systematic collection of data from various sources and the deployment of analytical techniques to identify valuable insights and future trends to inform decision-making

A

IT - Reporting, Insights & Analytics

87
Q

eCommerce Management consists of the processes and strategies involved in maintaining a digital sales platform. eCommerce Management covers the maintenance of the e-commerce platform / website (including ensuring a user-friendly experience), the analytics and reporting (tracking website performance and customer behavior), and updating / organizing product listings

A

IT - Ecomm Platform Mgmt.

Retail (1 decks)

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