Cap Prep 2

Question 1

6 stages of recruitment

Answer 1

1) identifying a vacancy
2) job describtion and person specification
3)Advertise vacancy
4) shortlist applicants
5) assessments and interviews
6) make an appointment

Question 2

When do you need to identify a vacancy

Answer 2

When business grows

When someone leaves

After a promotion

Question 3

Job description

Answer 3

Outline of number of tasks and responsibilities new person will need to perform

Question 4

Outline of number of tasks and responsibilities new person will need to perform

Answer 4

Job description

Question 5

Person specification

Answer 5

Outline skills, characteristics and qualities they want the candidate/recruit to posses

Question 6

Outline skills, characteristics and qualities they want the candidate/recruit to posses

Answer 6

Person specification

Question 7

Advantages of internal recruitment

Answer 7

Understanding of organisations policies and procedures —> leads to higher productivity

Question 8

Advantages of external recruitment

Answer 8

New skills
New perspectives
New ideas and ways of doing things

Question 9

Shortlist applicants

Answer 9

Sit through all applications and narrow field of applicants down

Question 10

Effective recruitment process will lead to…

Answer 10

More effective workforce
More quality
Better customer service

Lower costs—> less likely to leave

Reputation

Question 11

Taylor

Answer 11

People only work in order to maximise their own income

Therefore to get people to work harder money should be used as an incentive

Question 12

People only work in order to maximise their own income

Therefore to get people to work harder money should be used as an incentive

Answer 12

Taylor

Question 13

Taylor on how work should be organised

Answer 13

•Observe workers
•Identify most efficient workers and how they do their job
•Break the tasks down into small repetitive-tasks
•Devise the equipment designed to speed up
•Set out instructions
•Designate payment system

Question 14

Piece rate pay

Answer 14

Payment for each item produced for example a clothing maker for each item

Question 15

Negative of Taylor’s theory

Answer 15

Makes workers feel like machinery and denied them the opportunity to use their minds at work

Question 16

Mayo overview

Answer 16

Stemmed from range of experiments he conducted unit effectiveness of Taylorism

Discovers more factors effecting workplace

Importance of interpersonal relationships

Question 17

Mayo identified…

Answer 17

•workers gained satisfaction from a certain level of freedom and control over their working environment

• workers work more effectively if they feel they belong to a team

•group norms tend to have a strong influence over productivity

•communication between workers and managers
•
Managers taking an active interest

Question 18

Maslow hierarchy of needs

Answer 18

Self actualisation
Esteem needs
Social needs
Safety needs
Physical needs

Question 19

Business implication of physical needs

Answer 19

Pay levels and working conditions

Question 20

Safety needs business implications

Answer 20

Job security, clear job description and clear lines of accountability

Question 21

Social needs business implication

Answer 21

Team working, communication, social facilities

Question 22

Esteem needs business implication

Answer 22

Status, recognition, power and trust

Question 23

Self-actualisation business implications

Answer 23

Scope to develop new skills, and develop ones full potential

Question 24

Herzberg motivation definition

Answer 24

Doing something because you want to

Question 25

Herzberg movement definition

Answer 25

Doing something because of a reward or potential punishment

Question 26

Herzbergs motivators

Answer 26

1- achievement
2- recognition
3- meaningful work
4- responsibility
5- advancement (growth as a person)

Question 27

Hygiene factors

Answer 27

•Company policy
• supervision
• pay
• conditions
• interpersonal relations

Question 28

Hygiene factors met + motivation factors not met

Answer 28

Workers will give movement

Question 29

Hygiene factors not met + motivation factors met

Answer 29

Employees will be resentful of their job and will perform poorly

Question 30

Hygiene factors met and motivation factors met

Answer 30

Workers will perform to best of their ability

Question 31

Piecework advantage

Answer 31

Encourages speed and efficiency

Question 32

Piecework disadvantage

Answer 32

Could lead to quality problems

Question 33

Commission

Answer 33

Paying staff, whose role involves selling, a certain percentage of the revenue they generate

Question 34

Commission advantage

Answer 34

Incentivises staff to sell

Question 35

Commission weakness

Answer 35

May lead to mis-selling (customer dissatisfaction)

Question 36

Bonuses

Answer 36

Paying a lump sum as an additional reward to members of staff if a target is met

Question 37

Bonuses advantage

Answer 37

Provides an excellent way of offering staff a valued extra thank you

Question 38

Bonuses disadvantage

Answer 38

Large bonuses can distort staff behaviour

Question 39

Delegation

Answer 39

Passing decision making power to staff

Question 40

Delegation advantage

Answer 40

Allows staff to meet Maslow esteem needs and self actualisation needs as well as being a hertzberg motivator

Question 41

Delegation disadvantage

Answer 41

Staff must have the skills and experience to make good decisions

Question 42

Team working

Answer 42

Allowing workers to work in a group rather than individually

Question 43

Team working advantage

Answer 43

Allows staff to meet maslows social needs

Mayo

Question 44

Team working disadvantage

Answer 44

Performance of highly productive individuals may be dragged down

Question 45

Flexible working

Answer 45

Allowing staff to adjust where, how and/or when they work to suit their lifestyle

Question 46

Flexible working advantage

Answer 46

Helps to ensure lower levels of hierarchy are met

Question 47

Flexible working disadvantage

Answer 47

Co-ordinating the workforce may be hard