Canned responses

Question 1

I see why you’re upset; Can we talk about it to ___

Answer 1

figure things out?

Question 2

I’m sorry that this is frustrating; should I ___

Answer 2

bring in my supervisor to help resolve this matter?

Question 3

I’m glad that ___

Answer 3

I could help with all of your concerns

Question 4

While ___, you also ___

Answer 4

you did great in this section; didn’t do great in that section

Question 5

Will you be able to ___

Answer 5

be able to solve the problem, on your own, using your best guess, and without using the internet?