Candidate FAQs Flashcards
Can anyone join as a provider?
No - Anyone can apply.
We are not an open platform (i.e. LinkedIn) or a directory (i.e. Yelp) where anyone can just join as a service provider. Coaches cannot build or claim a profile like on other site or forums.
What steps does a consumer (potential client) client take to connect or find a provider?
Consumers can initially connect with Providers in a variety of ways:
- Through the Discovery Screen Tiles: Gives consumers suggestions on where to start their wellness journey when they enter the app.
- Searching by topic: Gives consumers the ability to search for a specific topic or area of interest.
- Searching by coach name: Gives consumers the ability to search for a specific provider they may have met, been referred to or have seen through social media.
- Asking for a provider through the Concierge Service: The Concierge will try to match a consumer to a provider based upon the consumer’s particular needs.
What’s a Discovery Call?
A Discovery Call is an initial 7-10 minute call between a consumer and a provider, which allows them each to get to know each other, understand if its a good fit, and plant the seed for re-engagement.
Why is a Discover Call so short?
A call under 10 minutes is the right amount of time to build initial rapport, provide value, and determine if it seems like a good fit between the consumer and provider.
Do Providers pay to receive a Discovery Call.
No, Taskhuman doesn’t charge for this.
Are there time limits to a discovery call?
Most of our consumer are on unlimited plan and can extend their discovery call with a provider if schedules allow and they engage with as many providers as they like.
It’s important to note that some consumers (who are not on unlimited usage plans) are limited to up to 15 minutes maximum with a single provider (including discovery calls in more than one topic). They will have to either utilize minutes they have received or purchase minutes, and then engage through a re-engagement call.
We allow up to 15 minutes, in the event that there are technical disruptions (such as loss of cellular service, etc).
How long does it take a consumer to find a provider they like?
We have found that consumers find a potential great fit within the first few providers they connect with 99.99% of the time.
What happens after a call?
After a call, consumers and providers have the ability to communicate via the messaging function.
The key and hope is a consumer will set-up time for a re-engagement/follow-up call.
What’s the most important thing a provider should remember when working with consumers on TaskHuman?
The most important thing is Delivering a Great Experience.
Every interaction counts, and even in the event of it not being the right fit. If a consumer has a bad experience on their first call, it’s unlikely they will make another call on the platform to a different coach, and thus it’s one less opportunity for another great coach on TaskHuman to make a great connection.
Are consumers assigned specifically to providers?
No. We understand that in more traditional settings, consumers may be assigned to specific providers or distributed via round robin formats (or other formats). We do not do that. Consumers make the choice.
Are there continued education or learning opportunities for coaches on TaskHuman?
Yes. However, it’s important to note that we are viewpoint neutral and we do not have our own specific programs or methodologies for any of the topics we support.
Therefore continuing education is really focused on creating opportunities that enable:
- Coaches to learn from each other and expand each-other’s horizon
- Coaches to learn about new technology trends
- Sharing of Best Practices on TaskHuman
Most importantly, Coaches can always choose whether to participate, adopt, not adopt or challenge what they have learned. We respect and admire independent thinkers.
Do providers need to track their time?
No - the TaskHuman app tracks your time spent coaching.
Do you provide a transcript for a prior call?
Not at this time.
How are providers compensated?
Providers are compensated based upon the number of minutes a consumer spends with them and the provider rate schedule in effect at the time of the call.
Do all providers need to speak English?
Yes, we are borderless and English is the de facto common language.
