Camp Quality 2 Flashcards
- Positive psychology intervention
o These techniques are adapted from positive psychology
- Before change:
o Focus cancer = death o Low moral + depression o Decline in donations o High turnover of volunteers o License in danger of being revoked
- Desire for change: Langley
o Needed new culture → positivity + hope
o Needed new vision – ‘laughter’
o They approach Langley group → positive psychology techniques
- The Change Initiative: Mission
o Initial Interventions:
• Mission to educate and empower people to be leaders within a resilient and fun culture by instilling positive psychology mindset and tools
• Conferences on principals:
• 1. Positive emotions – increasing duration and intensity
• 2. Engagement – leveraging strengths, increasing energy and flows
• 3. Meaning – fulfilment and satisfaction
4. Positive Relationships
• Resilience sessions – managing negative emotion
• 360 feedback surveys for all managers for strength and optimism
• Application sessions for managers – creativity and flair
- Ongoing Culture Change and Support
o Initial intervention really successful
o Leadership team became clearer in defining what camp quality really stood for
o Marketing team realised the need and opportunity to communicate the new culture → rebranding
o “laughter is best medicine”
o HR team → strength based approach into induction, recruitment and performance management → Optimistic values
- Workplace Learning and Embedding Tools
o Every meeting starts with joke o Goofitti board for positive messages o Personal happy photos for all staff o Happy cards at reception o Fun days o Desk pad reminders of daily optimism goals
- Support and Advice for puppets
o Rebranding consultation to maximise positive impact
o Workshops for parents and kids → inspire action cards
o Kids books co-written around positive psychology tools
o Puppet shows scripting review to highlight optimistic messages and issues around cancer and bullying
- Ongoing Interventions for staff
o Regular workshops and keynotes at conferences
o Training for staff
o Coaching for CEO and senior managers
- Extended Impact
o Bulldogs
• Suffering lagging performance and a damaged reputation – seeking to increase community engagement
• Camp Quality instilling optimism, strengths and positive thinking into club culture
• Camp Quality → Bulldogs → Johnsons and Johnson
• ‘Kindred Spirit’
- Tangible Results
o Bottom Line Results
• Reduction in sick leave and absenteeism by 40%
• Annual income $2.5 million → $14 million
• Increased donations
• Increased attraction and engagement
o Reaching 1 in 3 children living with cancer in AUS
o Top 5 Aus most trusted charities
o Best Annual report 2011
o 30 → 90 staff
o 1500 → 6000 volunteers
11, Intangible Results
o People are happier/more engaged → sense of meaning
o Adelaide Area manager
• Grief boy died → ABC PAD → Notes positives → Positive mindset → completes job
- Camp Quality Guiding Principles
o Attitude o Resilience o Optimism o Gratitude o Fun o Strengths
- After Change humanised
o Clear vision
o Humanised organisation
o Positive attitude → half full
o Positive influences in attitudes towards culture
o Evidence bases approaches
o “Optimisim is a fundamental part of our culture” – Simon Rountree CEO
