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Dispatch > Call Types > Flashcards

Call Types Flashcards

1
Q

Multiple callers driving by reporting a building on fire

A

BOX - Structure Fire

  • Is everyone outside and in a safe place?
  • Tell me exactly what is on fire?
  • How big is the fire?
  • Do you see flames?
  • What color is the smoke?
  • Are there any other buildings treatened?
  • Do you know how the fire started?
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2
Q

Caller on site reporting fire and they see flames

A

BOX - Structure Fire

  • Is everyone outside and in a safe place?
  • Tell me exactly what is on fire?
  • How big is the fire?
  • Do you see flames?
  • What color is the smoke?
  • Are there any other buildings treatened?
  • Do you know how the fire started?
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3
Q

Caller on site reporting black or dark colored smoke coming from a building

A

BOX - Structure Fire

  • Is everyone outside and in a safe place?
  • Tell me exactly what is on fire?
  • How big is the fire?
  • Do you see flames?
  • What color is the smoke?
  • Are there any other buildings treatened?
  • Do you know how the fire started?
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4
Q

Caller reporting Outside fires infringing on building

A

BOXL - Light BOX

  • Is everyone outside and in a safe place?
  • Tell me exactly what is on fire?
  • How big is the fire?
  • Do you see flames?
  • What color is the smoke?
  • Are there any other buildings treatened?
  • Do you know how the fire started?
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5
Q

Single caller reporting a building on fire

A

BOXL - Light BOX

  • Is everyone outside and in a safe place?
  • Tell me exactly what is on fire?
  • How big is the fire?
  • Do you see flames?
  • What color is the smoke?
  • Are there any other buildings treatened?
  • Do you know how the fire started?
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6
Q

Caller reporting small Fire on Patio or Shed on fire

A

BOXL - Light BOX

  • Is everyone outside and in a safe place?
  • Tell me exactly what is on fire?
  • How big is the fire?
  • Do you see flames?
  • What color is the smoke?
  • Are there any other buildings treatened?
  • Do you know how the fire started?
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7
Q

Caller reporting white smoke in or around a structure

A

BOXS - BOX Still

  • Is everyone outside and in a safe place?
  • Tell me exactly what is on fire?
  • How big is the fire?
  • Do you see flames?
  • What color is the smoke?
  • Are there any other buildings treatened?
  • Do you know how the fire started?
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8
Q

Need for Air monitoring and/or requiring Ventilation

A

BOXS - BOX Still

  • Is everyone outside and in a safe place?
  • Tell me exactly what is on fire?
  • How big is the fire?
  • Do you see flames?
  • What color is the smoke?
  • Are there any other buildings treatened?
  • Do you know how the fire started?
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9
Q

Caller reporting a contained oven fire

A

BOXS - BOX Still

  • Is everyone outside and in a safe place?
  • Tell me exactly what is on fire?
  • How big is the fire?
  • Do you see flames?
  • What color is the smoke?
  • Are there any other buildings treatened?
  • Do you know how the fire started?
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10
Q

Caller reporting indoor electrical issue, Outlet on fire or arcing, No extension

A

ELEC - Electric Fire

  • Describe the problem you are having.
    • [lights dimming, electrical odor, sparks or arcing, appliance overheating]
  • Do you see fire or smell smoke?
  • If you can do so safely, locate the breaker panel and turn off the power. Do not return inside to access the panel.
  • Is there a wall that is hot to the touch or discolored?
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11
Q

Reports of outdoor - illegal, trash, brush pile on fire

A

TRASH - Trash Fire

  • How big is the fire?
  • Can you tell me what is burning? (brush pile, garbage, plastic, tires, lumber)
  • Are there any buildings or vehicles threatened by the fire?
    • YES: How close is the fire? [Consider BOXL or BOX]
  • Are there any hazardous materials?
  • What is the best access point for the fire department?
  • Is the fire atteded?
  • Do you know how the fire started?
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12
Q

Outdoor Fire - light fuel, slow spread

A

GRASS - Small Grass Fire

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13
Q

Outdoor Fire - moderate/heavy fuel, moderate spread

A

BRSHL - Brush Alarm

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14
Q
  • Traffic Accident WITHOUT EMS response
  • No Complaints
A

Traffic Accident - Pri 3F

  • Have you been involved?
  • Is anyone injured?
  • Has anyone been thrown from the vehicle?
  • Is anyone trapped in the vehicle?
  • Are there any hazards threatening the victims?
    • [electrical lines down, fliud spills]
  • Is the vehicle on fire?
  • Vehicle description? (SUV, CAR, TRUCK)
    • [How many, Color]
  • Are the vehicles blocking traffiic?
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15
Q

Traffic Accident with Minor Injuries, Low impact

A

Traffic Injury Pri 4F EMS Added

  • Have you been involved?
  • Is anyone injured?
  • Has anyone been thrown from the vehicle?
  • Is anyone trapped in the vehicle?
  • Are there any hazards threatening the victims?
    • [electrical lines down, fliud spills]
  • Is the vehicle on fire?
  • Vehicle description? (SUV, CAR, TRUCK)
    • [How many, Color]
  • Are the vehicles blocking traffiic?
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16
Q
  • Traffic Accident with Patient not breathing, major injury, unconscious
  • ****Transfer caller to EMS****
A

Traffic Injury Pri 1F

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17
Q

Traffic Accident with Multi-Vehicle, Large Vehicle, Bus or 18 wheeler on fire, Auto-ped, Auto-Motorcycle

A

Traffic Injury Pri 2F

  • Have you been involved?
  • Is anyone injured?
  • Has anyone been thrown from the vehicle?
  • Is anyone trapped in the vehicle?
  • Are there any hazards threatening the victims?
    • [electrical lines down, fliud spills]
  • Is the vehicle on fire?
  • Vehicle description? (SUV, CAR, TRUCK)
    • [How many, Color]
  • Are the vehicles blocking traffiic?
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18
Q

Vehicle Rolled Over

A

Traffic Rollover Pri 2F

  • Have you been involved?
  • Is anyone injured?
  • Has anyone been thrown from the vehicle?
  • Is anyone trapped in the vehicle?
  • Are there any hazards threatening the victims?
    • [electrical lines down, fliud spills]
  • Is the vehicle on fire?
  • Vehicle description? (SUV, CAR, TRUCK)
    • [How many, Color]
  • Are the vehicles blocking traffiic?
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19
Q

Vehicle or Boat on Fire

A

AUTO - Auto Fire

  • What type of vehicle is on fire?
    • [RV, Bus, 18-Wheeler, Garbage Truck: [Go To Traffic Pri 2]
  • Is everyone out of the vehicle?
  • Is the vehicle close to a building or catching anything else on fire?
  • Where exactly is the vehicle located? (Roadway, Parking Garage)
  • Can you tell me exactly what is burning? (Engine area, tires, passenger compartment, all)
  • Are there any hazadous materials of chemicals involved?
20
Q

Vehicle fire in Parking garage

A

PKG - Auto Fire Garage

  • What floor of the parking garage is the fire on?
  • How big is the fire?
  • Is the fire speading to other cars or an attached building?
  • Are there any hazardous materials involved?
  • Is there a fire alarm sounding?
  • Are there any fire sprinklers flowing water?
21
Q

Vehicle Pin-In

A

RESQV - Vehicle Rescue

  • Have you been involved?
  • Is anyone injured?
  • Has anyone been thrown from the vehicle?
  • Is anyone trapped in the vehicle?
  • Are there any hazards threatening the victims?
    • [electrical lines down, fliud spills]
      ​
  • Is the vehicle on fire?
  • Vehicle description? (SUV, CAR, TRUCK)
    • [How many, Color]
  • Are the vehicles blocking traffiic?
22
Q

Train derailment - Passenger Train

A

RESQV - Vehicle Rescue

  • Have you been involved?
  • Is anyone injured?
  • Has anyone been thrown from the vehicle?
  • Is anyone trapped in the vehicle?
  • Are there any hazards threatening the victims?
    • [electrical lines down, fliud spills]
      ​
  • Is the vehicle on fire?
  • Vehicle description? (SUV, CAR, TRUCK)
    • [How many, Color]
  • Are the vehicles blocking traffiic?
23
Q

Spills < 5 Gallons

A

SPILL - Liquid < 5 Gallons

  • What is the spilled material?
    ​
  • Is it still leaking?
    • 5-50 gallons [Go To HC]
    • Greater than 50 gallons [Go To HMTF]
  • Where did the material spill? (Roadway, Grass, Waterway)
24
Q

5-50 Gallon Spills

A

HC - Hazardous Condition

25
Q
  • Smell of gas inside structure, Broken gas line - < 2 inches
  • Small acid spills or small backyard propane tank leaking
A

HC - Hazardous Condition

Leak Indoors

  • Is the (Stove, HVAC, Water Heater, etc) leaking?
  • Do you hear any hissing or other noises?
  • I need everyone to evacuate the structure and wait outside in a safe location.
  • Do not use any ignition source while leaving the area such as electronic devices, light switches, or vehicles
  • Do you or anyone else feel sick? Headache, nausea
    • If symptoms [add EMS to call]
26
Q

Spills > 50 gallons

A

HMTF - Hazmat Task force

27
Q

Gas line break 2”+

A

HMTF - Hazmat Task force

28
Q

Spill with Waterway exposure

A

HMTF - Hazmat Task force

29
Q

Moderate spills of corrosives, large release, large propane tank leaking

A

HMTF - Hazmat Task force

30
Q

Caller reporting general concern over an Odor in the area Outside

A

ODOR - Investigation

31
Q

Caller reporting general concern over Smoke or Haze in an area Outside

A

SMOKE - Investigation

  • Where is the smoke coming from?
    • INSIDE: [Consider ELEC, BOXL or BOX]
  • Can you see what is buring?
  • What color is the smoke?
  • Is the smoke getting worse, better, or staying the same?
  • Were are you in relation to the smoke, what is your vantage point?
  • Is the smoke affecting visibility on a roadway?
    • YES [RA LAW]
      ​​
32
Q

Wilderness, SAR, High Angle, Industrial, Cave/Confined Space, Trench, Collapse

A

RESQT - Rescue - Task Force

WILDERNESS RESCUE

  • Tell me exactly what is happening?
  • Describe the person in trouble. (Name, Age, Sex, Clothing)
  • How long has the person been lost? (When did you last see them?)
  • Describe what is around you. (Landmarks, power lines, noises)
  • What was the point of entry?
  • Stay in one location. let the rescuers come to you.
  • Listen for the responders. Make noise to alert responders to your location.
33
Q

Outdoor BBQ on Balcony at Apartment, near building, near cars

A

BBQ - Unsafe Cooking

  • What is the location of the BBQ grill or unsafe cookin? (balcony, near bldg, near cars)
  • Is the fire contained within the BBQ pit or cooking appliance?
  • Is anyone near the fire? (attened or unattended)
34
Q

Uncontrolled Water Leak

A

BWP - Broken Water Pipe

  • Where is the water coming from? (inside / outside / from above, appliance, pipe)
  • Can you turnoff the water? (under sink, under toilet, behind washer, at the street)
  • Is the water on any electical equipment? (Stay out of the water and leave the area to avoid electric shock)
  • How much water is there?
35
Q

Dumpster or Compactor on fire - no exposure

A

Dump - Dumpster Fire

  • Are you seeing Fire or just Smoke?
  • Are there any buildings or vehicles near the dumpster fire?
  • Do you know what is burning? (garbage, plastic, tires)
  • Do you know if there are any hazardous materials?
36
Q

Person(s) Trapped in elevator

A

PS - Elevator/Person Stuck

  • How many people are trapped?
  • Which elevator are they in? (elevator #, bank, floor)
  • Where is the elevator located? (Front, rear, service entrance)
  • At what floor did you get on the elevator?
  • Were you going up or down?
37
Q

Stranded boat - (no threat)

A

PS - Boat /Stranded Boat

38
Q

Lost Person

A

PL - Patient Location

39
Q

Person Locked in or out of building or vehicle

A

UNLOCK - Vehicle/Building

  • Who is locked in the vehicle? (age, sex)
  • Is the vehicle running? (Is the AC on?)
  • Is the trapped person in distres? (sweatin, flushed, level of consciousness)
  • How long has he /she been in the vehicle?
  • Describe the vehicle.
  • What landmarks are near by that will help get the fire truck to your location?
40
Q

Outdoor Wires Arcing - (pole, tree, transformer)

A

WARC - Wires Arcing

  • Where are the wires located? (house, street, sub-station)
  • Do you see fire or smoke? (From where? transformer, pole?)
  • Are the wires touching anything? (the ground, tree, building, fence, vehicle)
41
Q

Outdoor wires hanging low or on the ground (arcing or not)

A

WDOWN - Wires Down

42
Q

Insufficient information to set a call type

A

UNK - Unknown Condition

43
Q

Water Rescue - “I CAN SEE THE PERSON”

A

WRESQT - Water Rescue TF Pri 1

44
Q

Water Rescue - “I CAN NO LONGER SEE THE PERSON”

A

WRESQT - Water Rescue TF Pri 2

45
Q

Water Rescue - “NON-LIFE THREATENING” stranded on a boat, only access to injured person is by boat

A

WRESQT - Water Rescue TF Pri 3

46
Q

Minor, non-vehicular entrapment (bicycles, fences)

A

RESC - Rescue Condition

47
Q

Alarm Call

A
  • What is the [ADDRESS]? (Can you REPEAT that for verification please?)
  • [SELECT CALL TYPE]
  • Can I get your NUMBER please?
  • What TYPE of DEVICE & LOCATION of the Alarm?
  • Are there any additinal alarms? (Burg/Medical)
  • What is the KEYHOLDERS Name and Number?
  • What is your operator name and number?

If you get any additional info/or updates please call us back… I’m Operator XXXX

Dispatch (1 decks)

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