caffe nero Flashcards
1
Q
What are the 6 steps?
A
Smile
Serve
Sell
app and pay
sugar
thank you
2
Q
when do customers recieve loyalty stamps
A
- buying any hot or cold drink made by us
- buying the times
- reusable cups
- retail coffee beans
3
Q
What are the barista priorities
A
- cleaning and clearing
- customer is king
- re stocking
- washing up
4
Q
what is the caffe nero promise?
A
promise to make the coffee just as the customer likes it
remake coffee if dissatisfactory
5
Q
golden rules for making the coffee
A
- flush - flush the machine
- level and wipe
- purge and wipe (steamer)
- extract and time (espresso)
- clean as you go
6
Q
how much milk is needed for a regular drink?
A
8/10 oz
7
Q
how much milk for a grande drink
A
10/12oz
8
Q
how much milk for 2 regular drinks
A
12/14oz
9
Q
how much milk for 2 grande drinks?
A
16/18oz
10
Q
how do you pour for a cappuccino
A
side of the jug
11
Q
how do you pour for a latte
A
spout of the jug
