Café Order Routine Flashcards
Why do we welcome guests immediately?
It creates a welcoming environment
What are the Major Steps?
Welcome, Mark, Ring, Gather, Tender, Finish.
Why do we mark cups/bags?
It gets the order started
Why do we ring in orders before making the order?
To confirm order/ensure accuracy
What is Gathering?
Using routine to reduce customer wait time; sending drinks to bar/starting pastry items before ending transaction .
When do we Tender?
After we gather and before we send customer to hand-off plane
What do you do to finish the customer standing at POS?
Inform the guest where it’s order can be picked up and what to expect.
Mark and Gather steps can be performed by?
POS Barista or another barista
What are the steps to Cup/Bag routine?
Grab, Mark, Place
What are the steps to Brewed Coffee/Tea Routine?
Prepare, Pour, Finish
What are the steps for Warmed food routine?
Prepare, Warm, Finish
What is important when marking cups/bags?
Write legibly/ALWAYS ask guest name.
