Brainscape's Knowledge GenomeTM

Browse over 1 million classes created by top students, professors, publishers, and experts.


See full index

VCP Call Taker > CAD > Flashcards

CAD Flashcards

1
Q

What is the Entities for?

A

Any people other than the complainant & any vehicle information.

  • SOC (Subject of Complaint)
  • Other (Friend)
  • Wit (Witness)
  • RO (Registered Owner of Vehicle)
  • Prop Rep (Property Manager)
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

What is QBA?

A

Query by address.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

What is QBD?

A

Query by date/location/jurisdiction.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

What is QSTR?

A

Query by street.

  • Click ‘view ranges’ and it will display the cross-streets
  • Alt M to display the map of the location
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

For Abandoned 911 Calls, which calls get dispatched?

A

All calls that are generated from a landline or business.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

What is the procedure for Abandoned 911 Calls from a cell phone?

A

Cellphones get a call back, speak with the person confirming everything is ok, if so remind the person to lock their key pad. If no answer then leave a voicemail.

*These calls are entered as ACC

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

V5 vs. SUM

A

V5 shows all the call taker & dispatch remarks

SUM shows all call taker & dispatch remarks + Radio Traffic, Status Updates, MDT

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

What is the difference between the incident location and the response location?

A

The incident location is the location the offence/incident occurred.

The response location is where the COM is now. Where the Officer is meeting them.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

How to write the tombstone

A

Possible impaired L/S NB Blanshard from Bay. Vehicle currently being followed by COM. Wht Chevy Blazer @123 ABC.

COM is security at A/A reporting a theft. SOC L/S NB Blanshard T/D 10 mins.

6 W’s, T/D, Injuries/PAS?

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

Name a type of assault where the person wasn’t hit?

A

Spitting, throwing boiling water on the victim.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

What is the ‘mail’?

A

The CPIC/RMS results. Attach the ‘mail’ to the CAD file if it shows anything if significant interest. Always attach the 28 for vehicles

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

29 vs. CNI

A

29 is the active/before the courts/pending charges.

CNI is the history/synopsis of criminal history.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

If you take a 9-1-1 call and you can’t figure out what the emergency is, what call type do you use?

A

9-1-1 (this is NOT in the pull down menu)

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

How do you start a call and the tombstone?

A

F1 starts the call.

AR, COM is…..

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

When do we use the ‘Sudden Death’ call type?

A

When the call comes from PAS, Doctor, Coroner.

If the caller says “he’s blue and cold to touch…” we still need to use ‘Assist PFA’ if Police are going to attend

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

As a rule of thumb, when do you want to keep the caller on the line?

A

For any priority 1 (red) or 2 (yellow) calls.

17
Q

What needs to be done for Check Welfare calls before they are sent to dispatch? (For callers who want us to check a residence or the caller is family from out of town)

A

Check cells (RMS - Courts - Arrest Booking/Cell Management)

It is judgment call if I check the hospitals or the family does.

We prefer to take this call from family rather than a friend

18
Q

What does F1 do?

A

Opens Add Call FOrm

19
Q

What does F3 / Esc do?

A

Exit - backs out of screen

20
Q

What does F6 do?

A

Auto fills the ANI/ALI information from the 9-1-1 call. Click ‘ALL’

Do NOT need to press F1 first

21
Q

What does F8 do?

A

Logs out to sign on screen

22
Q

What does F12 do?

A

Opens new message form - Instant Message

23
Q

What does CTRL N do?

A

Opens new tab

24
Q

What does F5 do?

A

Toggles between the Command Line and the Form

25
Q

QC

A

Query COM. Use this to query a COM with DOB

*If no DOB search name in RMS

26
Q

QP

A

Use this to query a person with age range or check RMS for DOB if needed

27
Q

VD

A

View Dispatch

Units - units dispatched to a call

28
Q

ND

A

Docs - documents attached to a CAD call, the ‘mail’ items

29
Q

ENT

A

Entities - person, vehicles and businesses in call

30
Q

VRC

A

Related - related calls/files

31
Q

VI

A

Itinerary

32
Q

VC

A

Contacts

33
Q

Query location records

A

VH - display address history
VZ - display hazard records
VI - display itinerary records
VC - display contact records

34
Q

NP

A

Notepad

35
Q

How do you enter a known Victoria location (parks, businesses)?

A

VIMayfair Mall …. VIBHP …. then press tab and pick the appropriate location

36
Q

How do you tell who is at a desk / who is a unit?

A

Type WHO or WHO (ie. WHO 5C33)

VCP Call Taker (5 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2024 Bold Learning Solutions. Terms and Conditions