C_FSM_2211 Flashcards by Aldo Jiménez

How would a field service technician update the service assignment status?

By setting the relevant workflow step

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How are labels used within the Smartforms and Feedback module?

To filter the list of Smartforms

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What are the SAP Field Service Management service call statuses that can be mapped to ERP? (3 correct)

Ready to Plan
Technically Complete
Cancelled

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Which of the following is supported in business rules?

Array

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Which SAP Analytics Cloud stories are available to download for SAP Field Service Management? (2 correct)

Field Service Smartforms and Feedback
Field Service Checkout Report

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Which of the following elements can be used in Smartforms? (3 correct)

Text Input, Picker, Status, Series
Text Input, Picker, Series, Attachment
Picker, Status, Series, Number Input

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Which actions are available for a technician within an activity record? (3 correct)

Create Effort
Create Equipment
Add Smartform

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Which of the following are activities that you can perform in the Master Data module for standalone versions of SAP Field Service Management? (3 correct)

Import data from external systems.
Export data for backup and archiving.
Create new data object records.

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What are the benefits of using activity feedback? (2 correct)

Generate QA reports with the captured data.
Generate checklist reports for the customer.

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What information is stored in the QR code used in the Customer Self-Service portal?

Equipment specific short URL

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As a technician, you want to record expenses. Which objects can you record expenses against? (3 correct)

Equipment
Activity
Business partner

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You want your customers to be able to create service requests from the Customer Self-Service portal. What are the prerequisites for providing this function? (3 correct)

You must have Moment-Sets defined for equipment.
You must have equipment records against your account.
You must have a portal user account.

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The field technician needs to visit a customer for regular maintenance of all their printers. For each printer, the same type of data needs to be captured in the Smartform. What Smartform element is used to create such a functionality?

Series

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Which key concepts are applied to ensure a secure cloud connection when accessing the SAP Field Service Management solution? (2 correct)

Sophisticated cloud firewall
SSL-encrypted cloud communication

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What are some of the main security characteristics of the SAP Field Service Management mobile app? (2 correct)

SSL-secured communication
Full backup protection of customer data

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What options does a technician have to record travel time against an activity in the SAP Field Service Management mobile app? (3 correct)

From the Efforts menu by selecting the activity object type
From the Home page menu by creating a manual entry
From the activity menu by creating a manual entry

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You are a service planner in SAP Field Service Management. How can you find a suitable technician in the planning board?

Use a filter.

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Which of the following activities are carried out by a crowd owner within the Single Tenant Crowd Service? (3 correct)

Review company certificates.
Approve technician skills.
Register a partner company.

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The dispatcher drags and drops a service call onto a technician’s schedule on the planning board. What must happen next to allow the technician to sync and view the assigned service call on the mobile app?

The dispatcher must release the assignment.

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How can you set up authorizations in the Administration module in SAP Field Service Management? (2 correct)

Assign permissions to user groups.
Assign user groups to users.

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Which action in the Time and Material journal allows an approver to send the material record back to the technician to resubmit?

Request change

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For which of the following steps in the service call lifecycle is the dispatcher typically responsible? (2 correct)

Set the service call to Finished.
Release the assignment.

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Which activities can you perform in the Administration module? (2 correct)

Define service workflows.
Maintain session configuration.

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As a business, you want to build up your pool of crowd workers. Which entities best describe crowd workers? (3 correct)

Partners
Subsidiaries
Freelancers

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What are some functionalities of the SAP Field Service Management solution? (2 correct)

Customer self-service Automated scheduling

How can you filter equipment records in the Master Data module? (2 correct)

By type By skill

Which of the following reports will face a hard stop when you generate it in SAP Field Service Management?

A report that references 21 different DTOs

You are an administrator who needs to activate the Reserved Materials feature in the mobile app. Which permission operations must you maintain for the RESERVEDMATERIAL object type? (2 correct)

Read Update

What can you use to create and manage different absence and reservation types in order to accurately reflect a technician's availability?

Time slots

Which customizations are possible with the Screen Configuration feature? (3 correct)

Can be used for field validation expressions. Able to display custom translations. Can define color coding.

You want to make an activity available on the service technician's mobile device using the planning board. Which of the following are mandatory steps? (2 correct)

Click and release the assignment. Drop the activity onto the technician.

What should you advise a customer to do when integrating SAP Field Service Management with SAP CRM? (3 correct)

Enter value list mappings for product types. Ensure that the SAP Field Service Management system version is supported. Maintain code list mappings for service call types.

You are an administrator responsible for maintaining settings at account and company level. Which of the following settings do you maintain at company level? (2 correct)

Screen configurations Business rules

Which advanced settings can you use to create a dashboard? (2 correct)

Data transfer object (DTO) Query

You are a field service technician using an iOS device, and you have just completed a repair. How can you check the travel time to the next repair location address?

Click on the navigation icon within the activity.

You scan a QR code paired with self-service and you are NOT allowed to request service for the equipment. What is missing?

The equipment does NOT have Moment-Sets.

How do FSM SQL queries differ from regular SQL queries? (3 correct)

You can only reference DTOs via alias. T-SQL is supported. DTOs have version control to support backwards compatibility.

Which prerequisites are necessary to integrate SAP Field Service Management with SAP Analytics Cloud? (2 correct)

Set CoreSystems.FeatureFlag.AR.SAC.Enabled to TRUE. Allow browser cookie settings to accept sapbusinessobjects.cloud.

Which of the following styles is available on a label element in Smartforms and Feedback?

Bold

Which business objects permissions do you need to enable to use the Time and Material journal? (2 correct)

MILEAGE EXPENSE

What is SAP's approach to integrating SAP S/4HANA Service with SAP Field Service Management?

Cloud-based using SAP Cloud Platform Integration

Where can you reference custom fields in a business rule? (3 correct)

Variables Actions Conditions

What is one of the main use cases for a Smartform?

Provide a script for service execution.

Where can service workflow steps be used in SAP Field Service Management?

In the mobile application when executing an activity

You are a consultant who needs to explain the Reserved Material feature of SAP Field Service Management to a customer. Which statements can you use to describe the capabilities of reserved material? (2 correct)

You can plan and reserve materials in both the Web and mobile applications. A planner can create service calls with reserved materials from an integrated ERP system.

Which operations can be performed by default on embedded report templates? (2 correct)

Administrators can preview report templates. Users can delete report templates.

How can a developer update a record in SAP Field Service Management through the API?

Using a REST-based service

What can you set in a scheduled business rule? (2 correct)

Frequency Order

What can you do with a picker element within Smartforms? (2 correct)

You can use it to select an object from a list. You can link two picker elements together.

After an existing template has been modified and released, what options are given to the user? (2 correct)

Delete other versions. Deactivate other versions.

Which of the following are data object types that you can maintain in the Master Data module? (3 correct)

Item Service contract Equipment

What are the components of a trigger in a business rule? (3 correct)

Conditions Event Variables

How can you benefit from enabling service workflow steps? (3 correct)

You can configure execution checkpoints. You can trigger actions based on standard system events. You can standardize service process flows.

In which scenario of service engagement does SAP Field Service Management primarily provide capabilities to complement the SAP Service Cloud portfolio?

High touch

You want to retrieve data from the system using the query API. In which format will you receive the response?

JSON

Your customer has integrated SAP Field Service Management with SAP S/4HANA. How can they achieve a working service process flow?

Create the service request in SAP S/4HANA, dispatch and execute in SAP Field Service Management, and then send service confirmations to SAP S/HANA.

What can you personalize in the Customer Self-Service portal? (3 correct)

Portal background image Main and accent colors Portal logo

Which functionality is possible when the Smartform template is set to Translation status? (2 correct)

The template can be edited. The template can be exported in XML format.

How can you translate a Smartform?

Export it to XML, translate, and upload.

For which scenarios do you need a service call instead of an activity in SAP Field Service Management? (2 correct)

When you need to send an engineer to the customer. When you need to record a problem for the customer.

Which features are available in the Smartform designer? (3 correct)

Preview report. Copy template. Import translations.

Which scenarios can you cover within the SAP S/4HANA solution portfolio? (2 correct)

Self-service In-house repair

As an administrator, you can maintain settings at different levels within an account. Which statements explain how you apply these settings? (2 correct)

You apply account-level settings to all databases. You apply company-level settings to a specific database.

As a technician, you have just completed a job. You now need to book a second visit for the customer. What option is available in the SAP Field Service Management mobile app for you to do this?

Create a follow-up activity from within the service call.

Which of these describe the purpose of the Reserved Material feature? (2 correct)

Booking material for a specific service call and defined location Organizing spare parts to be taken to the physical location of the job

What are some of the SAP Crowd Service capabilities? (3 correct)

Configurable onboarding platform to invite partners. Intelligent scheduling to determine the best qualified technician. Crowd workers can accept or reject assignments within a set time frame.

Which field is mandatory when you create a service call on the SAP Field Service Management mobile app?

Business Partner

Which report template can you use to visualize the time, material, and expenses linked to an activity?

Time and Material Journal

What can you do using the data loader in the Master Data module? (3 correct)

Merge data records. Create data records. Overwrite data records.

For which steps of the end-to-end service process is SAP Field Service Management responsible? (2 correct)

Mobile service execution Workforce management

Which objects can be synchronized and viewed on the mobile app?

Activity, Service Call, Quotations

Which of the following is a mandatory field when you create a Smartform template?