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WGU > C202 - Managing Human Capital > Flashcards

C202 - Managing Human Capital Flashcards

1
Q

What is the goal of affirmative action?

A

To seek to remedy past practices that innately caused an adverse effect on applicants

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2
Q

A female employer is accused of having an employment practice that negatively impacts women. The employer responds that she has the same requirements for male and female applicants and wants to hire other women. Why is this case a potential demonstration of adverse impact?

A

Adverse impact is unintentional and relates to policies applied to all employees.

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3
Q

Which protected classes must a company set hiring goals for under Executive Order 11246?

A

Minorities and women

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4
Q

An employer terminates an employee for being unattractive and putting less effort in personal appearance. Why is this permitted under an at-will employment relationship?

A

An employer can terminate an employee for an immoral reason.

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5
Q

Which law guarantees that a woman can take unpaid time off following the birth of her child without fear of losing her job?

A

The Family and Medical Leave Act of 1993

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6
Q

What is the goal of the Uniformed Services Employment and Reemployment Rights Act of 1994?

A

To prevent discrimination against employees who may be called into active military service

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7
Q

Which event should be covered under workers’ compensation?

A

Breaking an arm while at work

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8
Q

Which situation is an example of a managerial ethical dilemma?

A

Being asked to directly supervise a family member

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9
Q

A human resource manual specifies that employees cannot be terminated or punished for refusing to follow an illegal request made by a supervisor. Which standard is being applied to resolve this ethical dilemma?

A

Rights standard

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10
Q

What is the organization’s formal system of task, power, and reporting relationships called?

A

An organizational structure

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11
Q

How does human resource management support organizational leadership?

A

By providing employees with opportunities for professional development and growth

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12
Q

Which decision can human resource management assist with during the combination stage of mergers and acquisitions?

A

Which employees to retain

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13
Q

How can human resource managers serve as internal consultants?

A

By helping managers avoid common training pitfalls

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14
Q

How does an organization’s human resource strategy support the organization’s business strategy?

A

By helping it to acquire, develop, and retain the talent needed to fulfill its strategy

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15
Q

What is a primary function of human resource management?

A

Retaining talent

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16
Q

How does effective human resource management improve organizational performance?

A

It enhances a company’s ability to cope with growth and change.

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17
Q

Which characteristic of an employee should human resource management focus on to enhance organizational culture?

A

Fit within an organization

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18
Q

Which belief is an example of bias creating barriers to equal treatment in an organization?

A

Extroverted employees are the most effective.

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19
Q

Which factor in successful organizational change can be provided through effective human resource management?

A

Trust

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20
Q

What is a critical factor in creating a culture of safety?

A

A commitment of an organization to the protection and well-being of its employees

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21
Q

What is a function related to the primary goal of the Occupational Safety and Health Administration (OSHA)?

A

To correct hazards

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22
Q

How do employee wellness programs benefit employers?

A

By reducing workers’ compensation and disability-related costs

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23
Q

What determines whether stress is functional or dysfunctional?

A

How manageable it is and the emotions it causes

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24
Q

What is an example of bullying in the workplace?

A

Intimidating a coworker

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25
Q

What is an example of holding the target of bullying to a different performance standard?

A

Assigning the target unrealistic goals and deadlines

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26
Q

Which organization advocates that a well-written and implemented workplace violence prevention program can reduce the incidence of workplace violence in all workplaces?

A

Occupational Safety and Health Administration (OSHA)

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27
Q

What are two physical changes that can be made to prevent workplace violence?

A

Implementing key card access, Putting in silent alarms

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28
Q

Which tactic can employers use to improve employee engagement and motivation towards safety?

A

Incentives

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29
Q

How does a safe workplace positively relate to employee motivation and engagement?

A

It encourages an environment for high employee production performance.

30
Q

What are two uses of a job analysis?

A

Developing a recruiting plan and designing a compensation plan for a particular job

31
Q

How can human resource managers use performance metrics to benefit their organizations?

A

They can use metrics that reveal weakness in a critical division to influence staffing plans.

32
Q

What should human resource managers use to determine performance metrics?

A

Business Goals

33
Q

Which aspect of an organization is increased when policies of inclusion are adopted?

A

Its talent pool

34
Q

Why might an organization want to increase its efforts at inclusion and diversity?

A

To reduce negative public relations

35
Q

How does an employee handbook protect employers?

A

It ensures that employees are informed about company expectations, policies, and benefits.

36
Q

How can performance management help an organization evaluate change initiatives, training procedures, and new technologies?

A

By generating useful data

37
Q

How can goal setting boost employee performance?

A

By focusing attention on specific objectives.

38
Q

Which source of performance information is most knowledgeable about an employee’s day-to-day performance in self-managed teams?

A

Coworker

39
Q

How does providing regular feedback to employees relate to their goals?

A

It helps direct progress toward goals.

40
Q

An employee has already been approached concerning poor performance, but is not improving. Which corrective discipline step should be repeated with a stronger statement of the consequences for not improving?

A

Written Warning

41
Q

Place the steps of progressive discipline in order from first to last.

A

Counseling, Written warning, Suspension without pay, & Termination

42
Q

What is an example of opportunity bias?

A

A manager gives an employee low performance ratings as a result of a failed project, even though the failure was a result of outside factors.

43
Q

Which step in an effective training program involves determining the best setting, methods, and materials to be used?

A

Designing training systems

44
Q

Which type of training includes both role-playing and action learning?

A

Experiential training

45
Q

What does a person’s learning style determine?

A

The instructional methods that are the most effective for training

46
Q

During which level of Kirkpatrick’s training evaluation might participants take a test on the training materials?

A

Learning

47
Q

What is the influence tactic that enhances one’s formal authority to make a request by referring to precedents, rules, contracts, or other official documents?

A

Legitimating

48
Q

Which act was intended to curb common work stoppages, strikes, and general labor conflict?

A

Wagner Act

49
Q

What is a psychological contract in the workplace?

A

The hidden expectations and promises between an employer and an employee

50
Q

Which situation is an example of poor person-organizational fit?

A

An employee has the necessary training and skills for a position, but has a different set of values than the employer.

51
Q

How does sourcing affect recruiting?

A

Effective sourcing improves the compatibility of talent pools to open positions.

52
Q

What is a benefit of external recruiting?

A

New ideas and insights.

53
Q

Which request might be asked during a case interview?

A

Show which skills you have that will best benefit this company’s goals and mission

54
Q

Why might human resource managers place limited importance on distributive fairness in the hiring process?

A

Only those hired tend to appreciate the outcomes of the process.

55
Q

What is the result of people being committed to, involved with, enthusiastic, and passionate about their work?

A

Employee engagement

56
Q

Which action enhances employee engagement?

A

Allowing employees to use their talents.

57
Q

What is affective commitment?

A

Having a positive emotional attachment to the organization and strong identification with its values and goals

58
Q

What is an example of voluntary turnover?

A

An employee leaves for a higher paying job.

59
Q

What are two potential costs of voluntary turnover?

A

It leads to having to train a replacement worker and It disrupts teamwork.

60
Q

What are two retention strategies for reducing voluntary turnover?

A

Quality leadership and Flexible work

61
Q

Which factor may increase a company’s voluntary turnover?

A

Good Economic Environment

62
Q

What is an example of workforce redeployment?

A

A firm assigning a Java IT expert to a new client requesting a Java IT engineer

63
Q

What is the goal of an organization that offers the benefits of a wellness program, flextime, and personal days?

A

To decrease employee absenteeism

64
Q

Performance Management

A

aligning individual employees’ goals and behaviors with organizational goals and strategies, appraising and evaluating past and current behaviors and performance, and providing suggestions for improvement.

65
Q

Rights Standard

A

The ethical action is the one that best respects and protects the moral rights of everyone affected by the action, including the right to privacy, to be told the truth, or to be safe.

66
Q

Fair Labor Standards Act (FLSA) of 1938

A

Establishes both a national minimum wage and overtime rules

67
Q

fmla Pay Act of 1963

A

Prohibits wage discrimination on the basis of sex.

68
Q

Contrast Effect Bias

A

occurs when a rating determination is made by comparing the target employee with someone else rather than with the performance standards.

69
Q

Similar-to-me bias

A

occurs when high ratings are given to someone because they are perceived as being similar to the rater.

70
Q

National Labor Relations Act of 1947 (Taft-Hartley Act)

A

amended the previous Act (Wagner Act) to clarify what are considered unfair labor practices by unions and employees to extend the previous Act’s protections.

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