C1 The Operations Function

Question 1

Deals with the production of goods and services

Answer 1

Operations Management

Question 2

Is the engine that creates goods and services for the enterprise and underpins the global economy.

Answer 2

Operations function

Question 3

Who is in charge of a factory

Answer 3

Plant Manager

Question 4

Name other managers who work in the factory

Answer 4

-Production and Inventory control managers
-Quality Managers
-Line supervisors

Question 5

Anyone who is responsible for producing or delivering the service is an ___________

Answer 5

Operations Manager

Question 6

Why study operations management?

Answer 6

All businesses want to hire bright people who can make the best decisions for the business
as a whole, not the best marketing, finance, or operations decisions. They want employees who can see the big picture of how these functional areas interact.

Question 7

It is a major function in every organization

Answer 7

Operations

Question 8

It is the tangible and intangible benefits
that customers derive from consuming a good or service at a price they are willing to pay.

Answer 8

Value

Question 9

Is responsible for finding other organizations to serve as sources and then buying the material and service inputs for the transformation process of the organization

Answer 9

Sourcing function (also called purchasing or procurement)

Question 10

Is typically responsible for the actual movement of goods and/or services across organizations.

Answer 10

Logistics function

Question 11

They manage the production of the
goods or services that are moved through the production process and delivered to customers

Answer 11

Operations
Sourcing
Logistics function

Question 12

Is the network of manufacturing and service operations (often multiple organizations) that supply
one another from raw materials through production to the ultimate customer.

Answer 12

Supply chain

Question 13

What does the supply chain consists of?

Answer 13

The supply chain consists of the physical flow of Materials, Money, and Information along the entire chain of Sourcing production, and Distribution

Question 14

Focuses on decisions for the production and delivery of the firm’s
products and services.

Answer 14

Operations Management

Question 15

What are the three aspects of Operations Management?

Answer 15

-Decisions
-Functions
-Process

Question 16

Five major decision responsibilities of operations and supply chain
management

Answer 16

(QPICS)
-Quality
-Process
-Inventory
-Capacity
-Supply Chain

Question 17

What do these decisions:
process, quality, capacity, inventory, and supply chain provide/do?

Answer 17

These decisions provide the framework for organizing the text and describing what operations and
supply chain managers do

Question 18

Give the three major function in an organization

Answer 18

-Operations
-Marketing
-Finance

Question 19

In a manufacturing company, the operations function is typically called

Answer 19

manufacturing or production department.

Question 20

Refers to the function that produces and
delivers goods or services.
(in general)

Answer 20

Operations

Question 21

They plan and control the transformation process and its interfaces in organizations as well as across the supply chain

Answer 21

Operations managers

Question 22

Provides common ground for defining service and manufacturing operations as
transformation processes and is a powerful basis for the design and analysis of operations in an organization and across the supply chain

Answer 22

Process view

Question 23

The analysis of data to make better decisions. It uses many techniques for the analysis including those from operations research, statistics, data sciences,
and computer science

Answer 23

Analytics

Question 24

3 types of Analytics

Answer 24

-Descriptive
-Predictive
-Prescriptive

Question 25

This analysis typically summarizes the present situation from data

Answer 25

Descriptive Analysis

Question 26

This analytics typically uses mathematical models to find an optimal or best decision

Answer 26

Prescriptive Analytics

Question 27

Determining future performance based on current or historical data

Answer 27

Predictive Analytics

Question 28

Typically responsible for creating demand and generating
sales revenue

Answer 28

Marketing function

Question 29

Is responsible for the production and distribution of goods or services (generating supply

Answer 29

Operations function

Question 30

Is responsible for the acquisition and allocation of capital

Answer 30

Finance

Question 31

It can be defined as a transformation system (or process) that converts inputs
into outputs.

Answer 31

Operations

Question 32

Give examples of inputs to they system

Answer 32

Energy
Materials
Labor
Capital
Information

Question 33

Is then used to convert inputs into outputs.

Answer 33

Process technology

Question 34

The methods, procedures, and equipment used to transform materials or
inputs into products or services

Answer 34

Process technology

Question 35

Provides a basis for seeing an entire business as a system of
interconnected processes

Answer 35

Operations as a Process

Question 36

Give the challenges facing operations and supply chain managers

Answer 36

-Services
-Customer-Directed Operations
-Integratiom of Decisions Internally and Externally
-Environmental Sustainability
-Globalization of Operations and the Supply Chain

Question 37

Operations decisions are often __________ in nature.

Answer 37

Cross-functional