C H A P T E R 7

Question 1

Helping relationship definition

Answer 1

one person sets aside his or her needs to focus on the needs of another person

do not have to give advice or give opinions

bidirectional relationship

Understand and acknowledge that the participant and helper are coming from different experiences

being an advocate for the client

Question 2

helping relationship characteristics

Answer 2

goal-oriented, time-bound, carry authority, focus on the client

Question 3

stages of the helping relationship

Answer 3

preparation

client arrival

exploring the problem more

client and helper set goals and create intervention strategies

posiitive termination of the helping process of the client

Question 4

preparation

Answer 4

make a physical setting
- no barriers between the client and the helper, ensure there is confidentiality, look at the room and prepare it to cultivate the relationship between client and helper

be aware on how you take notes
- notes during the meeting or not? is the laptop helping or is it hurting the relationship? when and how we complete forms? how we record information from the client? do we seem respectful or not?

Question 5

client arrival

Answer 5

repsonsibility of the helper to break the ice

the client is here because there is a topic they want to talk about
- helpful for the helper to lead into that conversation
- client identifies what the problem is but the helper asks guiding questions to help them get there
- must be most aware of aspects of cultures in this step

provide information on what they need to know to build trust
- what is happening today? credibility? base level foundational information about the process

Question 6

exploring the problem more

Answer 6

Client is helping us where we go in the identification process

Question 7

Client and the helper setting goals and creating intervention strategies

Answer 7

Set goals and determine and how these goals will be reached

• Making goals achievable and breaking down the main goal
• Many strategies in the intervention framework

Very client specific and whole client care

Question 8

Positive termination of the helping process of the client

Answer 8

Acknowledging the services were given and then goals can be reached
- The client must not feel dropped
- The client must feel they can be successful without our help

Termination is not always on the clients terms unfortunately
- Insurance
- Money
- Security
- Helper knowledge

good communication is essential

Question 9

nonverbal communication

Answer 9

> 65% of meaning

can be ambiguous

can vary across cultures

Question 10

verbal communication

Answer 10

spoken word

must be aware of the cultural context behind spoken word

two types:

cognitive (thought oriented)
- who what when where why
affective (feeling oriented)
- expressed directly or indirectly

Question 11

Listening

Answer 11

responsive or active listening

attending behavior

Question 12

SOLAR Listening

Answer 12

squarely

open posture

leaning in

eye contact and maintaining it

trying to be relaxed and not coming in with anxiety
- put ur needs aside for the client

Question 13

Responding

Answer 13

Must be purposeful

Paraphrase when message is not clear

Must ask questions that are appropriate

Helpers use different tools to help ask questions properly
- Practicing responsible question asking and how to ask questions kindly
- When is the best time to ask certain questions
- And why are you asking that question
- Ask to benefit but be careful

Open and Close questions
- Giving the client different ways to answer so they are comfortable

Question 14

informal interpreters

Answer 14

often more utilized

parents, children, staff etc.

not always the most reliable
- they do not have the same knowledge or understand the nuances

Question 15

formal interpreters

Answer 15

hit or miss because they are not always available

Question 16

characteristics of groups

Answer 16

share interactions

develop cohesiveness

acting according to roles

share common values

develop common goals

Question 17

working in groups

Answer 17

Dynamics affect development and productivity

multicultural dimensions
- makes groups more valuable, intrinsic and create better outcomes

Question 18

types of groups

Answer 18

self-help

task/work

education/prevention

they can all meet online or face to face

Question 19

reluctant clients

Answer 19

do not want help, but are focred to seek it (no other option but to come)

Question 20

strategies for reluctant clients

Answer 20

demystify the process
- explain the process over and over again
- make sure the client sees that they are not being interrogated and that they see you not as an advice giver

exhibit understanding of culture
- identify culture and experiences
-this is not an “other” situation but rather a shared understanding

Question 21

Resistant Clients

Answer 21

seeks help, but does not follow through or participate

Question 22

Resistant Clients strategies

Answer 22

recognize and accept antagonism

ask for clients perception of problems

ask client to be fully engaged in developing situations

change the pace of helping
- go back to the plan and regroup in order to help the client be more successful

Question 23

other challenging clients

Answer 23

culturally different

silent
- quiet = unengaged

overly demanding

unmotivated

Question 24

silent clients

Answer 24

Quiet = unengaged

How to respond and how to engage with the client

How to allow silence when it doesn’t hurt or impede the relationship with the client and the goals

Question 25

overly demanding clients

Answer 25

Must have hard conversations about setting time limits

Decreasing dependency

Developing relationships that are not going to create unbounding dependence

Barriers to protect yourself too

Question 26

unmotivated clients

Answer 26

Uncommitted to being the client in the helping process

Same strategies to use as for the reluctant client

Understand what we are working on

Culturally open and understanding

Question 27

motivational interviewing

Answer 27

goal is to increase the clients desire for change

helper is equal partner in exchange process

focuses on clients strengths
clients retain autonomy and responsibility for choices

Question 28

crisis interventions

Answer 28

two types of crises
- developmental
- situational = sudden, unpredictable

responding to something that is short term
short term therapy to provide immediate help

Question 29

helper’s role in crisis intervention

Answer 29

Need to establish trust and rapport more quickly because it is a limited time process
- If you cannot do this then be quick effective and efficient on referring the client to someone else who has the capacity to help

Question 30

resolution focused brief therapy

Answer 30

limited in time and scope

small changes that make a difference in the clients life

how to develop core functions that are usable in different situations
- fundamental and transferable skills

Question 31

stages of resolution focused brief therapy

Answer 31

relationship building

identifying strengths and resources

establishing goals

do homework to reach these goals