C&E100

Question 1

Types of Hidden Agendas

Answer 1

I’m good (you’re not)
I’m blameless
I’m fragile
I’m tough
You’re good (I’m not)
I’m helpless, I suffer
I know it all
I’m good

Question 2

Where to find Oath of Office

Answer 2

Health Profession General Regulation

Question 3

Definition of massage

Answer 3

massage therapy” means the health profession in which a person provides, for the
purposes of developing, maintaining, rehabilitating or augmenting physical function,
or relieving pain or promoting health, the services of
(a) assessment of soft tissue and joints of the body, and
(b) treatment and prevention of physical dysfunction, injury, pain and disorders of soft tissue

Question 4

4 Domains of emotional intelligence

Answer 4

Self-awareness
Self-management
Social awareness - esp empathy
Relationship management

Question 5

4 steps to being an effective listener

Answer 5

Active listening
Listen with awareness
Listen with empathy
Listen with openness

Question 6

Characteristics of active listening

Answer 6

Giving feedback
Paraphrasing
Clarifying

Question 7

Two types of breathing patterns

Answer 7

Chest or thoracic breathing
Abdominal or diaphragmatic breathing

Question 8

Types of meditation / relaxation

Answer 8

1. Body scan
2. Letting Go of Your Body
3. Breath Counting
4. Alternate Breathing
5. Eating meditation
6. Walking meditation
7. Seeing meditation
8. Letting go of Thoughts
9. Visualization
10. Creating Your Special Place
11. Listening to music

Question 9

Characteristics of Stress Hardy people

Answer 9

1. View stress as a challenge and opportunity for personal growth
2. Feel in control of their environment and life circumstances
3. Perceive they have the needed resources to make choices
4. Have a strong sense of commitment

Question 10

Examples of open ended questions

Answer 10

How
What
Where
When
In what way
Can you tell me about…?

NOT Why

Question 11

4 Proxemics

Answer 11

Intimate 0-0.5m
Personal 0.5-1.2m
Social 1.2m-3m
Public >3m

Question 12

Blocks to listening

Answer 12

Advising
Mind reading
Derailment
Dreaming
Placating
Comparing
Judging
Sparring
Being right
Rehearsing
Filtering

Question 13

3 part of listening with empathy

Answer 13

1. What need is this coming from?
2. What danger is this person experiencing?
3. What is he/she asking for?

Question 14

Total listening includes…

Answer 14

1. Good eye contact
2. Leaning fw slightly
3. Nodding or paraphrasing
4. Clarifying
5. Move away from distractions
6. Be committed to understand what was said

Question 15

4 Steps of Transformation

Answer 15

1. Recognize our conditioning
2. Deconditioning through awareness
3. Reconditioning in alignment with healthier principles
4. Becoming spontaneously free of unwanted conditioning / unconditioned

Question 16

Benefits of Self Disclosure

Answer 16

Increased self knowledge
Closer intimate relationships
Improved communication
Lighter guilt feelings
More energy