business unit 2 exam Flashcards
Define the term situational leadership. (2)
adapting your leadership style to each unique situation or task to meet the needs of the team or team members.
example of situational leadership
A manager directs a new employee with clear instructions, then shifts to support as the employee gains confidence, eventually delegating tasks as skills improve.
Define the term span of control (2)
the number of staff members that report to a particular manager. If a boss has a lot of workers to help, that’s a wide span. If they have just a few workers, that’s a narrow span.
example span of control
A teacher with 30 students has a wide span of control, while a coach with 5 players has a narrow span, allowing for more individual attention.
what is maslows motivation theory
Maslow’s motivation theory, known as the hierarchy of needs, outlines five levels of human needs arranged in a pyramid:
Physiological Needs: These are basic survival needs, such as food, water, shelter, and sleep.
Safety Needs: This level involves the need for security, stability, and protection from harm, both physical and emotional.
Love and Belongingness Needs: At this stage, individuals seek social connections, friendships, and a sense of belonging to a group.
Esteem Needs: This includes the desire for self-esteem, respect from others, recognition, and feelings of accomplishment.
Self-Actualization Needs: The highest level focuses on personal growth, achieving one’s potential, and self-fulfillment.
Explain, with reference to Maslow’s motivation theory, how teleworking at FR may
damage motivation amongst head office staff (2)
Teleworking at FR may reduce motivation among head office staff by affecting their social and esteem needs in Maslow’s hierarchy.
Social Needs: Remote work can lead to isolation, limiting social interaction and collaboration, which decreases job satisfaction.
Esteem Needs: Without face-to-face interactions, employees may feel undervalued and lack recognition, harming their self-esteem and motivation to perform.
Explain two ways cultural awareness can reduce/mitigate misunderstandings between
employees at FR (4)
Cultural awareness can reduce misunderstandings at FR in two ways:
Improved Communication: Understanding different cultural norms helps employees adapt their communication styles, preventing misinterpretations.
Clarifying Expectations: Awareness of cultural norms helps employees understand and respect differing expectations around work styles, deadlines, and feedback, minimizing misunderstandings about performance or priorities.
These practices create a more cohesive and productive work environment.
Define the term flexitime (2)
Flexitime is a flexible work arrangement that lets employees choose their hours within set limits, helping them balance personal needs and work responsibilities.
examples of flexitime
n example of flexitime is an employee who can choose to work from 7 AM to 3 PM or 10 AM to 6 PM to accommodate personal commitments, allowing for better work-life balance.
Define the term bureaucracy (2)
Bureaucracy is a system with strict rules and a clear chain of command to keep things organized and efficient.
example of bureaucracy
An example of bureaucracy is the DMV, where clear rules and structured steps are followed to issue driver’s licenses consistently.
