Business Unit 2

Question 1

job analysis

Answer 1

identifies/records the responsibility and tasks relating to a job

Question 2

job description

Answer 2

outlines the responsibilities and duties to be carried out by someone employed to do a specific job

Question 3

job specification

Answer 3

document that outlines the requirements, qualifications, expertise, physical characteristics etc for specified job

Question 4

internal recruitment

Answer 4

when a vacancy is filled by someone who’s an existing employee of the business

Question 5

external recruitment

Answer 5

when a vacancy is filled by someone who’s NOT an existing employee & will be new to the business

Question 6

3 main types of training

Answer 6

induction training
on-the-job training
off-the-job training

Question 7

induction training

Answer 7

an introduction given to a new employee

Question 8

on-the-job training

Answer 8

when a person is trained by watching a more experienced worker doing the job

Question 9

off-the-job training

Answer 9

when the worker goes away from the place where they work

Question 10

workforce planning

Answer 10

establishing the workforce needed by the business for the foreseeable future in terms of the number and skills of employees required

Question 11

dismissal

Answer 11

when employment is ended against the will of the employee

Question 12

redundancy

Answer 12

when an employee is no longer needed and so loses their job

Question 13

difference between dismissal and redundancy

Answer 13

dismissal: worker is told to leave because their work/behaviour is unsatisfied
redundancy: NOT due to any aspects of their working being unsatisfactory

Question 14

legal controls

Answer 14

employment contract
unfair dismissal
discrimination
health&safety
legal minimum wage

Question 15

internal communication

Answer 15

communication between members of the same organisation

Question 16

external communication

Answer 16

communication between the organisation and other organisations or individuals

Question 17

communication methods

Answer 17

verbal method_ sender speaking to receiver
written method_ letters/notice/posters/IT(tech)
visual method_ charts/videos/diagrams

Question 18

communication barriers

Answer 18

factors that stope effective communication of messages

problems with sender/medium/receiver/feedback

Question 19

chain of command

Answer 19

structure of an organisation which allows instructions to be passed down

longer the chain of command, the taller the organisation structure

Question 20

span of control

Answer 20

number of subordinates working directly under a manager

Question 21

5 functions of management

Answer 21

-planning
-organising
-coordinating
-commanding
-controlling

Question 22

delegation

Answer 22

giving the subordinate the. authority to perform a particular task

Question 23

leadership style

Answer 23

-autocratic
- democratic
-laissez-faire

Question 24

autocratic leadership style

Answer 24

when the manager expects to be in charge of the. business and to have thier own order followed

Question 25

democratic leadership style

Answer 25

get other employees involved in the decision- making process

Question 26

laissez-faire leadership

Answer 26

makes broad objectives of the business known to employees, but they’re left to make their own decisions and organise their own work

Question 27

trade unions

Answer 27

a group of employees who have joined together to ensure their interest are protected

Question 28

financial motivation methods

Answer 28

-wages_ time/piece rate
-salary
-bonuses
-commission (payment relating to the number of sales made)
-profit sharing

Question 29

non-financial motivation methods

Answer 29

-job rotation
-job enrichment
-automous work groups or team working
-training
-opportunities for promotion