Business Studies Gr 10 Term 2 #4

Question 1

Meaning of quality

Answer 1

1. Quality refers to goods/services ability to satisfy a specific need
2. It refers to the characteristics of a product/service that meets customers’ requirements

Question 2

Meaning of quality control

Answer 2

1. Inspection of the final product to ensure that it meets the required standards
2. Includes setting targets/measuring performance band taking corrective measures

Question 3

meaning of quality assurance

Answer 3

1. Checks carried out during and after the production process, to ensure required standards have been met at every stage of the process
2. Ensure that required standards have been met at every stage of the process
3. Ensuring that every process is aimed to get the product ‘right the first time’ and prevent mistakes from happening

Question 4

importance of quality for a business

Answer 4

o Improve customer satisfaction
o Efficient use of resource and time.
o Increase productivity
o More likely to achieve the business vision and goals.
o Constant improvement of product and services

Question 5

quality relates to the human resources business function

Answer 5

1. Provide good working conditions
2. Ensures fair and equitable selection process
3. Fair remuneration packages that is aligned to the industry

Question 6

quality relates to the administration business function

Answer 6

1. Use modern technology efficiently
2. All systems and processes are documented
3. All documentation is kept neatly and orderly in a safe place
4. Make relevant information available for quick decision-making

Question 7

quality relates to the financial business function

Answer 7

1. Effective management of cash by cash budgeting
2. Financial records to be kept up to date
3. Accountability through tight financial processes

Question 8

quality relates to the general management business function

Answer 8

1. Develop/implement/monitor effective strategies plans

2. Understand changes in the business environments