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Business Section 4 Flashcards

1
Q

What are the 3 different production processes?

A

Job production
Batch production
Flow production

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2
Q

Job production?

A

when individual products are made one at a time to meet specific customer needs. e.g. tailor-made suits

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3
Q

2 Advantages of job production?

A

Sell the product at premium price = Revenue

Worker satisfaction and motivation

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4
Q

2 disadvantages of job production?

A

Requires highly skilled workers which means higher costs due to training

Output is limited

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5
Q

What is batch production?

A

When identical products are made in batches

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6
Q

2 Advantages of batch production?

A

Product variety to satisfy customer needs

Automation can be used which reduces cost of recruitment/wages

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7
Q

Disadvantage of batch production?

A

A lot of storage space is needed leading to higher costs of storage space

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8
Q

What is flow production?

A

Continuous and mass production of the same product over and over again. Relies on machines

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9
Q

2 advantages of flow production?

A

High productivity=maximise profit

Machines are used instead of humans leading to lower costs of recruitment, training and wages

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10
Q

2 Disadvantages of flow production?

A

Machinery is very expensive, long time to pay off loans

Repetitive and boring for workers

cost of redundancies

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11
Q

Division of labour?

A

when production is broken down into many separate tasks e.g. building a car and then workers are assigned to just one stage to complete

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12
Q

Advantage of division of labour?

A

Speeds up production

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13
Q

Disadvantage of division of labour?

A

Employee boredom and dissatisfaction

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14
Q

Automation?

A

A production process involved machinery controlled by a computer rather than a human

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15
Q

2 advantages of automation?

A

Machines can work 24/7 without breaks or holidays, increasing sales

Reduces costs like recruitment,training, wages

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16
Q

2 disadvantages of automation?

A

Machinery is very expensive to buy, update, repair etc

Break downs cause downtime

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17
Q

3 ways that a business can ensure it delivers good quality products/services to customers?

A

Train workers well

Use good suppliers/materials

Invite customer feedback to find out strengths and weaknesses

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18
Q

2 benefits to businesses of giving good quality products/services to customers?

A

Good brand image/brand loyalty

Business will be able to charge higher prices

19
Q

Product recall?

A

When the business asks the customer to return the product to the factory due to a safety issue e.g. faulty car brakes

20
Q

Quality control?

A

Quality is checked at the end of the production process

21
Q

2 advantages of quality control?

A

Helps prevent faulty goods being sold

Does not disrupt production

22
Q

2 disadvantages of quality control?

A

Does not prevent waste of resources when products are faulty

Process of inspecting goods costs money e.g. pay wages to the inspectors

23
Q

What is quality assurance?

A

Quality is checked throughout the entire process and workers are responsible for quality

24
Q

advantage of quality assurance?

A

mistakes are found when they happen, rather than at the end which is a waste of resources

25
Q

disadvantage of quality assurance?

A

May slow down productivity

26
Q

3 methods of selling?

A

e-commerce
Telesales
Face to face

27
Q

What is e-commerce?

A

Selling products online instead of in a physical shop e.g. amazon

28
Q

2 advantages of e-commerce to the business?

A

Lower fixed costs-no rent for shop, electricity etc

Large audience potential as website can reach many more people than a shop

29
Q

2 disadvantages of e-commerce for the business?

A

Cost of delivery and returns

Risk of cyber attack and high cost to prevent it

30
Q

2 advantages of e-commerce to the customer?

A

Easy price comparison

Open 24/7/365

31
Q

2 disadvantages of e-commerce to the customer?

A

Lack of personal contact

Security-are bank details safe?

32
Q

What are telesales?

A

Selling products over the telephone

33
Q

Advantage of telesales?

A

Customer able to discuss the product/negotiate a price, leading to sales being more likely

34
Q

Disadvantage of telesales?

A

Customer still cannot see/feel the product

35
Q

2 advantages of face to face method of selling?

A

Can answer specific questions/problems that the customer has and help them

Customer can give immediate feedback which will help the business solve problems

36
Q

2 disadvantages of face to face method of selling?

A

Shops are more expensive to operate than a website (rent)

Good employees cost money to recruit and train

37
Q

3 methods of providing a good customer service?

A

After sales service - make sure customer is happy after purchase

Good product knowledge - Being able to give detailed advice to customer about the product

Customer engagement - Developing a good relationship with them after

38
Q

What is the Consumer Protection Act 2015?

A

That’s the customers products/services that they buy must be
of satisfactory quality
Fit for purpose
As described

39
Q

2 comsequences of breaking the consumer protection act 2015?

A

Damage to brand image - lose customer

Legal action/fine - increased costs

40
Q

What is procurement?

A

the management of purchasing within a business

41
Q

What is logistics?

A

the management of the transportation and storage of goods

42
Q

4 main roles of the procurement department?

A

Identifying goods and services to buy

Choosing suppliers

Ordering goods and services

Receiving deliveries from suppliers

43
Q

3 factors that may affect which products/services a business chooses to buy from suppliers?

A

Time of year - More ice creams in summer

Changed in technology - New and improved mobiles

Changes in fashion and lifestyle - Ready meals, trends

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